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CÉLINE CHEEK

Creative | Technical | Dynamic

About Experience Education Skills Projects Contact

Hello, and welcome to my portfolio! I’m Céline, and I’m delighted that you’ve
taken the time to visit. Please feel free to explore my experience, education,
skills, and some of the exciting projects I’m currently working on. I’m a
creative individual with an insatiable curiosity and a relentless drive to
learn. Life is an adventure, and I strive to make the most of every opportunity
to grow. Once I set my mind to something, I’m committed to seeing it through,
and I’ve poured a great deal of effort into this website – a project I’m certain
I’ll continue refining as time goes on. I firmly believe that perfection is a
myth. No matter how hard we try, there’s always room for improvement, a new
skill to acquire, or a fresh perspective to embrace. I aim to learn something
new each day, and I’m deeply passionate about helping others and making life a
little simpler wherever I can. I have a love for travel and writing, and I’m
currently working on a book while also planning to delve deeper into
photography. Nature’s beauty never ceases to inspire me, and I relish the
moments spent outdoors, appreciating the world around me. I take a realistic
approach to life. While it may not always be the easiest path, setting
achievable goals allows me to continually surpass my own expectations. I hope
you find my portfolio engaging, and if there’s anything else you’d like to know,
don’t hesitate to get in touch. You can reach me via the contact option at the
bottom of the page, and I’ll get back to you as soon as possible. Thank you once
again for stopping by, and I wish you a wonderful day ahead!


PRE-ENROLLMENT SPECIALIST

WTW, United States — Aug 2024 - Present

 * Medicare Enrollment Assistance: Offered accurate Medicare enrollment
   assistance to 20-50 participants daily, maintaining a high level of
   participant satisfaction.
 * Data Confidentiality: Ensured compliance with HIPAA and PHI regulations to
   maintain participant data confidentiality.
 * Multitasking: Utilized multiple systems simultaneously, including Genesys
   Cloud, Pega, Microsoft SharePoint, and up to 30 browser tabs.
 * Data Management: Conveyed information to and retrieved data from participants
   in order to update key information within systems, ensuring accuracy and
   proper plan quotations.


ASSISTANT STORE MANAGER

7-Eleven, Humble, Texas — Jan 2024 - Jun 2024

 * Customer Service Improvement: Coordinated with the Store Manager to implement
   customer feedback systems, resulting in a substantial increase in Customer
   Satisfaction from 60% to 80%.
 * Customer Impression Enhancement: Implemented strategies to position impulse
   items, increasing sales by an average of $1,200 monthly.


TECHNICAL SUPPORT SPECIALIST

WP Engine, United States — Sep 2022 - Jan 2024

 * Technical Support: Supported 150-200 customers per day with exemplary
   service.
 * Issue Resolution: Resolved over 90% of WordPress hosting-related issues,
   configured DNS settings, and troubleshot PHP and SQL errors.
 * Customer Satisfaction: Consistently able to surpass customer satisfaction
   targets by 20% or more.
 * Technical Proficiencies: Gained proficiency in Zendesk, Jira, Salesforce,
   macOS Terminal, Linux CLI, and SQL databases.
 * Website Security and Performance: Overhauled WordPress website security and
   optimized website performance by an average of 15%.


CUSTOMER SERVICE REPRESENTATIVE

Aetna, United States — Oct 2021 - Aug 2022

 * Customer Service: Provided exceptional service to 100-150 dental insurance
   policyholders and providers per shift.
 * Duties: Managed inquiries regarding plan information through effective
   outbound calls; relayed critical updates and processed pre-approvals,
   directly contributing to the resolution of 95% or more requests on first
   contact.
 * Data Management: Improved system accuracy by retrieving and updating
   participant data daily.


KEYHOLDER

Dollar General, Conroe, Texas — Jul 2015 - Sep 2020

 * Store Operations: Spearheaded daily operations, prioritized customer
   satisfaction, and oversaw opening and closing procedures.
 * Inventory Management: Implemented and managed inventory strategies to
   minimize shrinkage and maintain a 15% tolerance.


CAREER ESSENTIALS IN SOFTWARE DEVELOPMENT

Microsoft and LinkedIn, May 2023

View Certificate


GOOGLE IT SUPPORT

Coursera, Dec 2023

View Certificate


TECHNICAL SKILLS

 * Systems & Tools: Zendesk, Jira, Salesforce, macOS Terminal, Linux CLI
 * Programming Languages: PHP, SQL, HTML & CSS, Python
 * Web Technologies: WordPress, DNS Configuration, Server Configurations


CUSTOMER SERVICE SKILLS

 * Proven ability to consistently exceed customer satisfaction targets.
 * Skilled in handling high volumes of support requests while maintaining
   quality service.
 * Strong multitasking capabilities.


DATA MANAGEMENT AND COMPLIANCE

 * Skilled in HIPAA-compliant data management.
 * Accurate and detailed in maintaining participant records.


OPERATIONAL EFFICIENCY

 * Proven success in optimizing workflows and enhancing customer service.
 * Ability to manage multiple priorities in fast-paced environments.


BLOG: THE MOONLIT CENTRE

Step into a realm of spirituality, mindfulness, and magic. At The Moonlit
Centre, we aim to guide you through a transformative journey filled with
insight, discovery, and joy. Explore the wonders of the zodiac, dive into
mindful practices, and uncover tools for spiritual growth. We're thrilled to
have you join us!

Coming Soon


PODCAST: BRIGHTSIDE, GRIMSIDE

New Podcast sharing opinions and talking about life, The Bright, the Grim, and
Everything in Between.

Coming Soon


Please feel free to reach out to me directly via email for any inquiries. I
would be happy to connect with you. Thank you!

Email Me

© 2024 Céline Cheek | Proudly crafted with passion in Xcode