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 1. Home
 2. Customer Agreements
 3. Maintenance Services Terms


SIEMENS DIGITAL INDUSTRIES SOFTWARE


MAINTENANCE SERVICES TERMS FOR SOFTWARE & HARDWARE

The Maintenance Services Terms comprise General Maintenance Services Terms as
amended by Specific Maintenance Terms applicable with respect to certain
software or hardware.

Applicable Specific Maintenance Terms are identifiable via the unique
alphanumeric code displayed on the order with respect to the software or
hardware to which the services relate. If the alphanumeric code set forth on an
order is not listed below, only the General Maintenance Services apply.

Previous and retired versions


MAINTENANCE SERVICES TERMS

Alpha Code
Document Name
Dates Applicable
General Maintenance Services TermsJuly 18, 2021 - present
Chinese (Simplified)
Czech
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
COMOSComos Software Specific Maintenance TermsJuly 18, 2021 -
presentEMB-EPSEmbedded Software Specific Maintenance TermsJuly 18, 2021 -
presentHWHardware Supplemental TermsFebruary 1, 2023 - presentMCMC Software
Specific Maintenance TermsJuly 18, 2021 - presentPLM, PLM-TC, PLM-NX, PLM-TCO,
MOM, MGSP, or POLARPLM, MOM, MGSP, & Polarion Maintenance TermsJuly 18, 2021 -
presentXHQXHQ Software Specific Maintenance TermsJuly 18, 2021 - present




RELATED TERMS

See terms and conditions related to the Maintenance Terms.

SUPPLEMENTAL TERMS



The Supplemental Terms set out the license models, applicable maintenance and
support terms and other portfolio-related or use case-specific terms.
Supplemental terms are identified on the order form by unique alphanumeric
codes.



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CLOUD SUPPORT AND SLA FRAMEWORK



Learn about our support commitment and service level agreement for our cloud
services.



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UNIVERSAL CUSTOMER AGREEMENT (UCA)



The base terms set out the general terms and conditions of your contract and are
either set forth in the End User License Agreement (EULA) or in the Universal
Customer Agreement (UCA).



View UCA

END USER LICENSE AGREEMENT (EULA)



The base terms set out the general terms and conditions of your contract and are
either set forth in the End User License Agreement (EULA) or in the Universal
Customer Agreement (UCA).



View EULA