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 * Home
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 * Services
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 * Contact

Menu
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 * About
 * Services
   * Listings
   * Reviews
   * Referrals
   * Messaging
   * WebChat
   * Surveys
   * Ticketing
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 * Contact

 * ‪(845) 523-8077

 * Home
 * About
 * Services
   * Listings
   * Reviews
   * Referrals
   * Messaging
   * WebChat
   * Surveys
   * Ticketing
   * Insights
 * Contact

Menu
 * Home
 * About
 * Services
   * Listings
   * Reviews
   * Referrals
   * Messaging
   * WebChat
   * Surveys
   * Ticketing
   * Insights
 * Contact

 * ‪(845) 523-8077

JOIN MOBILE HAWK.
GET GROWING.

Effortlessly collect reviews, engage with customers, and grow sales.

Full Name
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Business Name
Get Started

TRUSTED BY OVER 150,000 LOCAL BRANDS AND LOCAL BUSINESSES

WE HELP YOUR BUSINESS


TURN REPUTATION INTO REVENUE

COME FOR THE REVIEWS, STAY FOR EVERYTHING ELSE. PUT YOUR GROWTH ON AUTOPILOT AND
BE THE BUSINESS EVERYONE WANTS TO DO BUSINESS WITH.

GET MORE REVIEWS.
IMPROVE YOUR REPUTATION.
ENGAGE MORE CUSTOMERS.




OUR SERVICES

THE CUSTOMER EXPERIENCE PLATFORM TO GET FOUND ONLINE, BE CHOSEN, AND BECOME THE
BEST BUSINESS.


GET FOUND

PUT YOUR BUSINESS AT THE TOP OF EVERY SEARCH

Customers turn to Google for everything they need. Make sure they’re seeing you
first with a strong Google My Business Profile and accurate business listings.

Turn your customer reviews into your competitive advantage and dominate local
search. Create powerful word of mouth by letting your customers refer your
business.

LISTINGS

Update business information straight from your dashboard and auto-sync changes
across 60+ sites and directories.

REVIEWS

Rank higher and win more customers with industry-leading reviews software for
local businesses.

REFERRALS

Unleash the power of word-of-mouth marketing by creating, sending, and tracking
automated referral campaigns.




BE CHOSEN

INTERACT CONFIDENTLY WITH LEADS AND CUSTOMERS THE WAY THEY PREFER

Today’s customers demand convenience and instant answers. Make sure you are
there for them, anytime, anywhere. Strike conversations with every lead and
customer through text, social, video chat, webchat and more.

MESSAGING

Reach customers across text, social, webchat, and email, all from a single
inbox.

WEBCHAT

Live chat customers, auto-respond to questions, and capture contact information
to follow up over text.




BECOME THE BEST

MANAGE CUSTOMER EXPERIENCE AND DRIVE GROWTH AT SCALE

Customer experience is what separates good businesses from the best ones. Turn
customer feedback into actionable insight and become the business everyone keeps
coming back to.

SURVEYS

Send custom, low-friction, automated surveys. Use AI to uncover trends and
learnings about your audience.

TICKETING

Convert reviews, social mentions and survey responses into support tickets.
Solve issues before they escalate.

INSIGHTS

Dig beneath reviews, ratings, customer feedback, and survey scores to discover
what's working, what's not, and where.

View all services


BUSINESSES GET REAL RESULTS WITH US

450% MORE WEBSITE TRAFFIC

Attract more customers with Google My Business, strong SEO and accurate listings

350% MORE GOOGLE REVIEWS

Stand out as the obvious choice everywhere your customers search

20% MORE LEADS PER MONTH

Connect with leads and customers wherever they are through text


REVIEWS FAQS

What is online reputation management software?

An online reputation management software, or review software, helps you build a
strong online presence and boost credibility with your potential customers using
reviews. Good review software should let you solicit reviews from your present
and past customers, help you with customer review management across sites, and
leverage reviews wherever they’re likely to be noticed by your customers.

Why is online reputation management important?

98% of customers read online reviews before buying a product. An online review
management platform helps you build credibility with potential customers using
reviews. It also boosts your SEO and helps you attract more customers on Google.

What are the key capabilities within Reviews?

– Generate and manage reviews from 200+ review sites
– Manage all customer communication from one inbox
– Respond to reviews easily with templates and rules
– Amplify reviews to your website, social, paid ads, and search
– Track reviews, NPS, response times, and more from one dashboard

What reporting capabilities do I have with Reviews?

We give you complete visibility into your online reputation management program.
You can track reviews over time or by location, review sites, region, or
country. You can also know the response times and response rates at a location
or individual level. In addition, by adding Insights, you can also uncover the
customer sentiment and top themes in your customer feedback so that you can
improve your products and services consistently.

Can I ask my customers to review my business?

Yes, and you should. Customers talk about their brand experiences all the time –
be it with family and friends or on social media and online forums. Soliciting
reviews helps you channel customer feedback to your brand’s advantage and build
a strong online reputation. It also uncovers insights that can help you improve
your products and services.

Can I exclude unhappy customers from my review campaigns?

We recommend that you send review requests to all your customers so that your
online reputation is a true reflection of your brand’s customer experience.
Consumers understand that no brand is perfect, and a couple of bad reviews
actually make your business look genuine. Excluding unhappy customers from
review campaigns can also amount to review gating, which might lead to penalties
from Google or other legal and financial damages for your brand.

Should I offer incentives in exchange for reviews?

We strongly recommend that you don’t offer incentives in exchange for reviews.
While this approach might seem appealing to get more positive reviews, it comes
with inherent risks that might damage your brand in the long run. Firstly,
consumers today are savvy and can easily see through such tactics, which might
lead to an irreparable loss of trust. Secondly, Google is against review gating,
which includes offering incentives for reviews. Upon detection, Google might
suspend or terminate your business profile which can be detrimental for your
brand.

Should I send my customers reminders to leave reviews?

Yes, you can. However, we recommend not being too pushy when asking for reviews.
Our solution allows you to automatically send a reminder email with a
customizable delay in case customers don’t respond to your initial outreach.

What is the best time to respond to reviews?

You should respond to a review, whether good or bad, within 24 hours. This is
important in preventing issues from blowing up on channels like social media and
in building a reputation for your brand as one that cares for its customers’
feedback. We offer you the ability to build custom templates and response rules,
making sure no review goes unanswered.

How should I deal with negative reviews?

Getting an odd negative review is completely normal, as it’s not possible to
satisfy each and every customer. The first thing you should do is respond to the
negative review in a personalized and empathetic manner. Next, if the issue can
be fixed, turn the negative review into a customer service ticket and resolve it
the soonest you can. Once this is done, you can ask the reviewer for a second
chance and request them to update their review.

Why should I market my reviews?

Online reviews are the currency of the modern customer experience. Featuring
reviews wherever your potential customers are likely to look helps you build
trust, improves your brand visibility, and wins you more customers.

Can I exclude negative reviews from showing up on my website?

We recommend that you feature all the latest reviews on your website,
irrespective of the rating. This will help your brand look genuine and prevent
penalties from Google against review gating practices.


LISTINGS FAQS

What is local listings management software?

There are hundreds of online directories that include information about your
business, including store hours, phone numbers, addresses, menus, and more.
These sites make it easier for your business to be found online and for
potential customers to reach you.

Local listing management software, also known as business listing management
software, provides a central hub for managing and updating your business
information across online directories with ease.

 

Why is listings management important?

Maintaining accurate, up-to-date, and consistent business information wherever
your customers are likely to search for you is critical for getting found
online, improving online visibility, and preventing customer service issues
caused by incorrect information about business hours and service offerings.
Listings management software also positively impacts your local SEO, helping you
further to be found by your customers.

What happens if my listings aren’t up to date?

If your listings information, such as business name, address, or phone number,
is incorrect on major directories such as Google, Facebook, or Bing, your
potential customers will have a bad experience when they try to contact you. It
will also hurt your local SEO, bringing down your Google rank and diverting
business to your competitors.

Why do I need listings management software?

Managing your business profile manually across hundreds of sites is cumbersome
and error-prone. The problem is exacerbated if you have multiple locations to
manage. A listings software makes it easy to manage online listings, ensures
your business information across locations and sites is up to date, and helps
you win more customers. Local listing management software also makes it easy to
update information across directories in seconds should your business hours or
service offerings change.

What are the capabilities within Listings?

– Scan major online directories across the web for errors
– Build complete and attractive listings from one dashboard
– Update and publish vital business info like address, hours, and services from
a centralized dashboard
– Get real-time reporting and insights on engaged leads and traffic
– Convert leads with Google Messaging

What details can I update using Listings?

Apart from your name, address, and phone number, we will update 60+ fields,
helping you rank higher on Google and appear more attractive to customers. From
one dashboard, you can update your business hours, photos, videos, COVID-19
updates, keywords, services offered, appointment links, social profiles, and
more.

How can I measure the impact of listings management software?

You can measure the impact of your business listings by tracking metrics such as
the impressions and views on your profile, inbound interest in the form of calls
or website visits, and the messages you receive from sites like Google and
Facebook. Listings come with these reports out of the box, making it easy for
you to track, optimize, and report your listings performance.

What is the difference between a data aggregator and a business directory?

Data aggregators such as Foursquare partner with multiple business directories
and push information on your behalf to these sites. However, no single
aggregator can provide coverage for all the sites that matter to your business.
To overcome this challenge, you need listings management software that supports
both aggregators and individual business directories, thereby increasing your
reach.

How many sites can I manage my business listings?

Listings helps you manage your online presence and make sure your business
information is accurate on over 100 sites across multiple industries and
countries. These sites include Google, Facebook, Bing, Nextdoor, Healthgrades,
Avvo, and TripAdvisor.

Can I update all of my listings at once?

Yes, you can. We push your business details to over 100 sites automatically from
a centralized business profile. Once you update your business details within our
platform, your details will reflect on Google, Facebook, and Bing in real-time
and on other sites normally within 3-5 days.

Do you help me improve my search engine ranking?

Yes we do. When it comes to Google’s local SEO algorithm, nearly 60% of your
ranking is determined by your Google Business Profile, listings, and reviews. We
help you manage these easily which in turn helps you conquer local SEO and rank
higher.


MESSAGING FAQS

What is Messaging?

Messaging is an instant messaging platform that makes it easy for you to connect
with your customers any time, anywhere, and on the channel of their choice. From
a single inbox, you can reach out and respond to customers over text Google
Messaging, Facebook, Instagram, email, voicemail, and beyond.

How will Messaging help my business?

Having convenient, immediate, 1:1 conversations with your customers lets you:
– Schedule and confirm appointments
– Respond to customer questions
– Promote events and offers
– Announce new products or services
– Send and receive updates

What are Messaging's main capabilities?

With Messaging you can:
– Message customers via text, Webchat, and social from one inbox
– Easily track and manage customer info and interactions for streamlined and
more efficient communication
– Use templates to save time and keep comms consistent
– Assign conversations to team members and locations
– Get notified every time a new customer message comes in
– Track conversations and average response times

What kinds of customer messages can I manage?

Manage every type of customer message from one inbox:
– Respond to messages from Webchat, text, Google Business Profile, Facebook,
Instagram, email, and voicemail
– Text review and referral requests to get more leads
– Send text message surveys to collect instant feedback
– Schedule mass text messages to drive sales

What kind of reports are available with Messaging?

We help you track agent productivity and average response times so you can
deliver better customer experiences. Our reports let you keep track of median
response time, number of conversations, and total messages received. What’s
more, you can easily filter all reports by location, users, or time/date.

Is my data secure with Messaging?

Yes – all incoming and outgoing messages are encrypted end-to-end to keep your
business information secure. We store your data on a secure AWS cloud computing
platform that is compliant with regulations and standards such as HIPAA to
protect sensitive patient information.

Why should I use Google Messages?

By activating Google Messages, you’ll allow customers to instantly message you
the moment they discover your business on Google Search helping you make the
most of your online reputation as well as bringing you a steady flow of leads.

What is a business messaging service?

A business messaging service is one that enables businesses to funnel prospect
and customer messages from multiple touch points like text, email, webchat,
website forms, social media, and more into one platform. This helps the business
to easily track all incoming messages from one place and ensure they respond to
all of them so that they don’t lose out on leads or potential business
opportunities.

What is the best instant messaging app for business?

Our app is the most comprehensive instant messaging app for businesses.
– It allows you to integrate multiple messaging channels such as text, email,
webchat, webforms, Google, Facebook, and Instagram, into one Inbox.
– You can also proactively engage with existing customers via 1:1 or mass texts,
video chat, and email to build relations and generate more business.
– It offers you an auto-receptionist to attend to calls while you are busy and
record and transcript voicemails so you text or call them back later.
– The unified Inbox lets you organize messages by channel, location, and other
criteria so it is easy for you to manage your customer conversations.

How do businesses use text messages?

Businesses use mass text messages to reach thousands of customers in one go. It
is an affordable, easy, and effective way to message contacts for marketing,
sales, customer service, and other notifications. Some common ways in which it
is used are for:
– Post-consults follow ups and to book treatments
– Special offers, and promotions, free trials
– Membership, webinar, community social, and other event invites
– New openings, products, or treatments
– Service and maintenance updates
– Contacting a fleet of agents or large team, at once
– Retargeting customers and prompt purchases


WEBCHAT FAQS

What is Webchat?

Webchat is a chat window you can add to your website to engage with visitors to
answer questions, book appointments, resolve customer issues, and more.

 

How can Webchat grow my business?

With Webchat, you can chat with website visitors live, which increases
conversion rates and reduces the chance that they will navigate away to a
competitor’s website. It also helps you increase customer loyalty by making it
easy to quickly answer questions and resolve customer issues.

What are Webchat’s features and capabilities?

Webchat gives you ability to:
– Chat with customers live
– Answer FAQs 24/7 with a chatbot
– Respond to chats on the go from the mobile app
– Assign conversations to team members
– Track agent productivity, average resolution times, and more
– Capture contact information and automatically text customers after they leave
your site

Can I customize Webchat?

We will make Webchat your own by customizing your logo, names, photos, colors,
custom chat icons, greetings, away messages, and more. Businesses with multiple
brands and multiple locations can create a unique Webchat window for each one
with ease.

Will the Webchat slow down my website?

No. Webchat is light and quick to load, so it will not slow down your website.
The chat window loads only after your business webpage has loaded or when a
visitor clicks on it to ask a question – you choose. This prevents it from ever
affecting your website’s speed or performance.

What is the Smart Inbox feature in Webchat?

The Smart Inbox feature lets you create customized inboxes to funnel incoming
messages by location and date so you can easily manage and respond to customer
interactions appropriately.

How do response templates and rules-based auto-replies work in Webchat?

We will help you set up a variety of message and auto-reply templates to ensure
that Webchat is aligned with your business hours and you are keeping visitors
engaged. You can customize different templates for the following scenarios:
– An auto-reply to an incoming message during business hours, when your live
chat is enabled
– An auto-reply to an incoming message during business hours, when your live
chat is disabled
– An auto-reply to an incoming message when your agents are offline, but live
chat is enabled. This will get sent as a text message.
– An auto-reply to an incoming message when your live chat is disabled. This
will get sent as a text message
– An auto-closing message when the webchat has timed out, during and outside
business hours

What is the AI chatbot, Robin, and how does it enhance customer support?

Robin, our AI Chatbot, can be used to engage with website visitors 24/7. During
off-business hours or when your agents are busy, Robin serves as an additional
member on your team. She can automatically respond to commonly asked questions
and route complex questions to an online agent. This enhances your customer
support because no incoming message ever goes unattended.

How does Webchat integrate with Messaging?

Messages on Webchat funnel into the unified Inbox, together with messages from
Google, social, text, email, and other channels, so you can easily manage all
your customer communications from one platform. Since we collect customer
contact details before every webchat conversation, you can use the Inbox to text
leads even after they leave your website, so you don’t lose them.


REFERRAL FAQS

What is referral marketing?

Referrals are leads that a business gets from its existing customers. Referral
marketing is the process that streamlines the process of soliciting, converting,
and measuring the success of a business’s word of mouth campaigns.

 

Why is it important for a business to have a referral program?

Referral leads are extremely valuable for a business. Referred leads convert
more than other leads and spend more than normal walk-in leads. However, it is
difficult for businesses to track and maximize their referral programs as they
usually rely on word of mouth. A referral program helps businesses gain
visibility into their word-of-mouth programs and maximize revenue from
referrals.

Why do I need referral software?

Physical referrals aren’t scalable or trackable-just think about all the
unredeemed referral coupons stuck under car seats or washed with the laundry.
Referral software lets you send personalized referral requests to happy
customers and experiment with incentives. You can track and maximize SUCCESS
with end-to-end campaign reporting.

What does Referrals do?

Referrals turns your happy customers into your most powerful marketing tool.
This automated referral software makes it easy to create, send, scale and track
effective referral marketing campaigns via text and email.

What's the difference between a loyalty program and a referral program?

Referral programs reward customers for referring their friends and family to a
business. They work well in almost all business cases, but are especially
effective for infrequent or one-time purchases like healthcare or real estate.
Meanwhile, loyalty programs incentivize customers to make repeat purchases and
work best for retail stores and restaurants.

When should you ask a customer for a referral?

Identifying the magic moment is tricky, but here are some scenarios that we’ve
seen work:
– A patient loaves positive review after a dental procedure
– A customer has just bought a car and is feeling great
– 2-4 weeks after your client has moved into their new house

How do I measure the effectiveness of my referral program?

You should measure the effectiveness of your referral campaign across its life
cycle in order to minimize leakages at every stage:
– Revenue generated from the referral program
– Number of referral leads received
– Number of referral messages shared by your customers
– Number of referral requests sent to customers

How can I ensure that only my happy customers get referral requests?

You can easily pair Referrals with Reviews, your CRM or NPS software to send
automated referral requests to only your happiest customers. We offer
out-of-the-box integrations to 3,000+ apps such as Salesforce, Hubspot, and
more.

How do I choose the right referral incentives?

While it depends on your unique business goals, here are some best practices:
– Reward both referrers and their friends
– Cash rewards are easy, scalable, and universally loved
– Tie it back to your business. For example:
– A dental practice can offer teeth whitening services
– A real estate firm can offer a finder’s fee

What are the main capabilities within Referrals?

Referrals lets you:
– Automate referral marketing by integrating with your CRM
– Get referrals via text, email, social website, or on your mobile app
– Test and optimize campaign messaging and incentives
– Track and maximize results at every stage of your referral campaign


START GROWING WITH MOBILE HAWK TODAY

See why over 100,000 businesses choose our platform powered by Birdeye.
Contact us

Mobile Hawk + Birdseye provides the most trusted reputation and customer
experience management platform for local businesses.

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SERVICES

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 * Insights

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