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CUSTOMER CONTACT WEEK 
NASHVILLE
TECH AT WORK

--------------------------------------------------------------------------------


OCT. 23-25, 2024 | OMNI NASHVILLE

REGISTER NOW





DIVE INTO THE INTERSECTION OF WORKFORCE AND TECHNOLOGY

At CCW Nashville 2024, we're spotlighting Tech at Work: the ways employees and
technology interact to create exceptional experiences for all. We will discover
how we can explore the bounds of emerging technology through the lens of the
employee experience and best practices for leveraging tech in your day-to-day
operations. Join us as we dive into the next era of innovation for workforce
management, digital tools, strategic leadership, training & development, and
more!

View the Brochure
Register Now


INTRODUCING PROFESSOR PETER FADER TO THE MAIN STAGE

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Quantify the Qualitative: Exploring the Potentials of Technology in the
Workplace


Peter Fader

Professor of Marketing at The Wharton School, University of Pennsylvania 

Co-Founder of Incompass Labs

 

LEARN MORE


MORE CONFIRMED SPEAKERS

 

SC
Steve Chambers
VP, Enterprise Contact Center
Sutter Health
TW
Tamika Williams
Contact Center Director
Stamford Health
CM
Crissy McNutt
Director, Workforce Management
Grubhub
MM
Mat Makay
Senior Director, Workforce Planning & Operations (Central Support)
Carbon Health
NM
Nick Masi
Senior Director, Workforce Management
Lowe's Companies, Inc.
CB
Chad Blanton
Director, Workforce Management
North American Bancard
MR
Matt Robertson
Director, Workforce Management & Operations Analytics
Florida Blue
ES
Eric Smuda
Chief Experience Officer
Likewize
LB
Lisa Blanda
Director, Customer Care Business Operations
Rodan + Fields
SF
Sallie Freas
SVP, Workforce Management, IVR/Routing & Insights
Truist
VA
Victor Alonso
Head of Customer Service
El Car Wash
DF
Dorina Flesher
Director, Customer Experience
Aurora Parts
DA
Darren Alick
Manager, Consumer Channels
Cabinetworks Group
PF
Peter Fader
Professor of Marketing
The Wharton Business School, University of Pennsylvania
TL
Terry Lang
Director, Customer Experience
Edcor
DB
Dory Butler
SVP, Customer Experience
Verizon



Use code NASH24_BOGO at checkout through 7.26.24. Not applicable to vendor
passes.


"I'm a big fan of the Expo Hall, because if I were to evaluate technology [at my
company], it would take a whole year for what I get here in two days."


WANT MORE?

 

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