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AGILOFT PRIVACY POLICY


AGILOFT SUPPORT STAFF HAVE BENT OVER BACKWARDS TO HELP US SOLVE PROBLEMS, EVEN
WHEN WE CAUSED THEM OURSELVES!

-Brian Pollock, DCG Systems
 * Home
 * Company

We are committed to your right to privacy. As a visitor to our website or user
of our product, you deserve the ability to control the uses of your personal
information. The Agiloft privacy statement discloses our privacy practices.

The Agiloft privacy statement is intended primarily for visitors to our website.
We have adopted a separate Privacy for Hosted Customers statement to address the
privacy needs of the customers of our hosted service.

If you have any questions or concerns with respect to this Statement, please
contact legal@agiloft.com.

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REGISTRATION AND COLLECTION OF INFORMATION

We offer visitors and users the option to voluntarily provide contact
information at several different points on our website. For instance, in order
to request a price quote, a demonstration, or to download a report, users must
enter some contact information, such as their name, company, email and telephone
number. We may also request information about the user’s job title, web site
URL, and where they heard about our products, but providing this information is
optional.

A website tracking tool at our website may also collect information about the
number of users accessing specific pages at our website. This tracking tool may
display the IP addresses of users who visit our site.

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HOW INFORMATION IS USED

Personal contact information is used in order to contact the user about the
services for which they have expressed interest, and to provide users with
efficient customer and sales support.

Basic demographic information, and information about how users have heard about
our product, may be analyzed by our marketing staff to help us market our
products more effectively.

Website tracking information may be analyzed to gauge the effectiveness of
campaigns in terms of numbers of hits and pages viewed. This information is
available only to our marketing employees and consultants and does not contain
any specific user information.

Agiloft is the sole owner of the information collected on this site.

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PROVIDING USER INFORMATION TO THIRD PARTIES

We do not sell, rent, or otherwise share any personally identifiable or private
customer information submitted online from individuals or companies with any
third parties other than, if applicable, a Reseller or Services Partner.

We have relationships with Partners and they may work on Agiloft’s behalf to
sell and support our products, and these Partners sign Partner Agreements with
us. In the event that a Partner is referred, we may provide contact information
received from individuals to a Partner, so they may follow up with further sales
or customer support services.

The agreements signed by our Partners require them to abide by the terms of this
privacy policy for any contact information received from us. In other words, if
we provide contact information to a Partner, that Partner may not share that
information with any third party and must use it only to provide sales and
customer support services.

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WEBSITE LINKS

This website contains links to other websites. Please be aware that Agiloft is
not responsible for the privacy practices of such other sites. We encourage our
users to be aware when they leave our site and to read the privacy statements of
each website that collects personally identifiable information. The Agiloft
privacy statement applies solely to information collected at this website.

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SUPPORT KNOWLEDGEBASE

We provide online support to customers and to visitors. If you are a current
customer or visitor, you may receive support by visiting our support site and
logging in. This allows you to view our published FAQs and ask questions of our
support personnel. Your questions and our answers may be published in the FAQs.
However, others will have no way of knowing the individual that asked the
question, as personal information will not be visible.

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OPT-IN EMAILS

If a user wishes to be notified about new product releases, the user may elect
either contact us or opt-in to notifications by completing the appropriate
information on one of the registration forms.

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CHILDREN

Our products are for use by businesses. Therefore, we would not expect children
under the age of 18 to provide us with any personally identifiable information.

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SECURITY

We take precautions to protect our customers’ information. When users submit
sensitive information via the website, their information is protected both
online and offline using standard security best practices such as firewalls and
encryption. All servers are kept physically secure in world-class hosting data
centers.

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CREDIT CARDS

Credit card information is transferred using SSL (Secure Sockets Layer)
encryption and is kept confidential and protected with the same care that we
apply to our own credit cards. Credit card information is not shared with
partners.

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UPDATING CUSTOMER INFORMATION

We encourage our customers who are registered with our customer support service
to update their personal information at any time by logging in and editing their
user profile.

Other users may request that their contact information be modified or deleted by
contacting us.

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EU-US PRIVACY SHIELD FRAMEWORK CERTIFICATION

Agiloft Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by
the US Department of Commerce regarding the collection, use and retention of
personal information transferred from the European Union to the United States.
Please see Agiloft, Inc.’s Notice of Certification Under the EU-U.S. Privacy
Shield Framework. To learn more about the Privacy Shield Program, and to view
our certification, please visit https://www.privacyshield.gov.

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AGILOFT, INC. PRIVACY SHIELD STATEMENT

In compliance with the Privacy Shield Principles, Agiloft, Inc. commits to
resolve complaints about our collection or use of your personal information. EU
individuals with inquiries or complaints regarding our Privacy Shield policy
should contact Agiloft at: infosec@agiloft.com.

If Agiloft does not resolve your complaint, you may have the possibility to
engage in binding arbitration through the Privacy Shield Panel.

Agiloft has further committed to cooperate with the panel established by the EU
data protection authorities (DPAs) with regard to unresolved Privacy Shield
complaints concerning human resources data transferred from the EU in the
context of the employment relationship.

Individuals whose personal information is covered by this Privacy Shield Policy
have the right to access the personal information that Agiloft maintains about
them as specified. Individuals may contact us to correct, amend or delete such
personal information if it is inaccurate or has been processed in violation of
the Principles (except when the burden or expense of providing access,
correction, amendment, or deletion would be disproportionate to the risks to the
individual’s privacy, or where the rights of persons other than the individual
would be violated). Requests for access, correction, amendment or deletion
should be sent to: infosec@agiloft.com.

Agiloft’s commitments under the Privacy Shield are subject to the investigatory
and enforcement powers of the United States Federal Trade Commission.

Agiloft may be required to disclose personal information in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements.

An individual has the possibility, under certain conditions, to invoke binding
arbitration for complaints regarding Privacy Shield compliance not resolved by
any of the other Privacy Shield mechanisms. For details please visit
https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Agiloft, Inc. does not, and will not, transfer personal information to third
parties. Therefore, the provision of Privacy Shield regarding liability for the
actions of agent processors does not apply.

Agiloft may update this Policy at any time by publishing an updated version
here. We will not update this Privacy Shield Policy in contravention to the
Principles so long as we remain certified to the Privacy Shield.

--------------------------------------------------------------------------------


GDPR COMPLIANCE

The GDPR codifies the data privacy rights of not just EU citizens but also of
anyone whose personal data is collected or processed in the EU. It puts new
obligations on anyone who handles EU-based personal data. As a platform that
customers may use to store and manage EU-based data, Agiloft meets the data
protection standards defined by the GDPR for data processors. Agiloft is
committed to clearly defining our responsibilities to our customers under GDPR
as well as providing guidance to define customers’ responsibilities to their
users while using our platform. For more information, see our GDPR: What You
Need to Know whitepaper.

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REPRESENTATION FOR DATA SUBJECTS IN THE EU

We value your privacy and your rights as a data subject and have therefore
appointed Prighter as our privacy representative and your point of contact.
Prighter gives you an easy way to exercise your privacy-related rights (e.g.
requests to access or erase personal data). If you want to contact us via our
representative Prighter or make use of your data subject rights, please visit:
https://prighter.com/q/19881203804

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CCPA COMPLIANCE

The California Consumer Privacy Act codifies the data privacy rights of
California residents. Agiloft complies with the CCPA and does not ‘sell’ (as
defined by the CCPA) any Customer Information.

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CHANGES TO PRIVACY POLICY

We may update this policy from time to time. A “last revised” date will always
be included at the bottom of the statement. To keep up-to-date with our privacy
policy, please check this page periodically.

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Last updated: 06/28/2021


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