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Learn about running Creative Cloud apps on Apple computers with M1 chip and
macOS Big Sur.


GET STARTED

Learn the basics and start your first project


TUTORIALS

Find skill enhancement tutorials for audiences ranging from novice to experts.


USER GUIDE

Get quick answers and step-by-step instructions.

Admin resources:

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RELATED APPS & SERVICES

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TROUBLESHOOTING & HELP


DOWNLOAD & INSTALL


ACCOUNT MANAGEMENT


CLOUD SERVICES


EDUCATION, TEAM, AND ENTERPRISE


COMMON ISSUES


DOWNLOAD & INSTALL


HOW DO I DOWNLOAD AND INSTALL CREATIVE CLOUD?

You can download your apps from the Creative Cloud website. If prompted, sign in
to your Adobe account, then select either Download or Install for your app. For
more information, see Download your Creative Cloud apps.


WHY WON'T MY CREATIVE CLOUD APP INSTALL?

For solutions to a "failed to install" error, see Error: "Failed to install"
Creative Cloud desktop app. To resolve other download, installation, and update
issues, see this download and install troubleshooting guide.


CAN I DOWNLOAD A TRIAL COPY OF CREATIVE CLOUD?

Yes! You can download trial versions of any Creative Cloud app from the Creative
Cloud website. Sign in with an Adobe ID and password to download a trial. Learn
how to download and install a Creative Cloud trial.


HOW DO I RETRIEVE MY ADOBE ID OR PASSWORD?

Read these simple solutions to common Adobe ID and sign in issues to regain
access to your account.


CAN I INSTALL CREATIVE CLOUD ON ANOTHER COMPUTER?

You can install Creative Cloud apps on up to two computers. If you want to
install a Creative Cloud app on a third computer, you must deactivate it on one
of your previous machines. Learn more about activating and deactivating Creative
Cloud apps.

Still need help? Find more download and install solutions.


ACCOUNT MANAGEMENT


HOW CAN I CHANGE MY PASSWORD?

Sign in to your Adobe accounts page with your current Adobe ID and password.
From there, select the Security & Privacy tab, and then select Change under
Password. Forgot your password? Learn how to reset and change it.


HOW CAN I CHANGE MY CREDIT CARD INFO?

Learn how to update your credit card and billing information.


HOW DO I UPGRADE OR CHANGE MY MEMBERSHIP?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions
to upgrade or change your plan.


MY TRIAL EXPIRES SOON. HOW DO I CONVERT IT?

Converting your trial to a paid membership is easy. Follow these step-by-step
instructions to upgrade and start your membership.


HOW DO I CANCEL AND WHAT HAPPENS TO MY FILES?

If you cancel your membership, you can still access Creative Cloud member free
benefits and any files you saved to your device. You won't be able to access
apps or most services, and your cloud storage will be reduced to 2 GB. Learn how
to cancel your Creative Cloud membership and understand the Adobe subscription
terms.

Still need help? Find more account, billing, and plan answers.



CLOUD SERVICES


WHAT IS THE CREATIVE CLOUD DESKTOP APP?

The Creative Cloud desktop app is your central location for managing the dozens
of apps and services included in your Creative Cloud membership. Learn how to
download apps, share files, find images, and more.


HOW DO I STORE FILES IN THE CLOUD?

Your Creative Cloud account comes with online storage, letting you access your
files on any device or computer. To see how much storage you have, see Find out
how much cloud storage you have.


WHAT ARE CREATIVE CLOUD LIBRARIES?

Creative Cloud Libraries allow you to access, organize, and share creative
assets. Learn how in this brief tutorial, Manage assets with Creative Cloud
Libraries. For more details, see Creative Cloud Libraries.


HOW DO I ADD FONTS FROM ADOBE FONTS?

Learn how to Add fonts from the Adobe Fonts service so that they are available
in all your Creative Cloud apps.


WHAT IS ADOBE ASSET LINK?

Adobe Asset Link streamlines collaboration between creatives and marketers in
the content creation process. It connects Adobe Experience Manager Assets (AEM
Assets) with Creative Cloud desktop apps InDesign, Photoshop, and Illustrator.
The Adobe Asset Link panel allows creatives to access and modify content stored
in AEM Assets without leaving the creative apps they are most familiar with. For
more information, see Adobe Asset Link.




EDUCATION, TEAM, AND ENTERPRISE


HOW DO I USE MY CREATIVE CLOUD FOR EDUCATION REDEMPTION CODE?

Go to Redeem your Creative Cloud Membership and follow the instructions to sign
in to (or create) your Adobe account and redeem your purchase. For more
information, see Serial numbers, redemption codes, and product codes | Student
and Teacher editions.


I JUST PURCHASED A STUDENT EDITION OF CREATIVE CLOUD. HOW DO I GET STARTED?

Try some of these quick tutorials, created just for students, to jumpstart your
learning.


WHERE CAN I GET HELP WITH CREATIVE CLOUD FOR ENTERPRISE?

See the Enterprise Learn & Support page for documentation, tools, updates,
support, and more.


WHERE CAN I GET MORE INFORMATION ON USING CREATIVE CLOUD FOR TEAMS?

See Creative Cloud for teams (end users) to learn how to download and install
your first app, use the Creative Cloud desktop app, and more. For help
administering Creative Cloud for teams, see Creative Cloud for teams (admins).




COMMON ISSUES


HOW DO I RESOLVE A LIMITED ACCESS ERROR?

Use the Limited Access Repair tool if you get the error message, "You may have
limited access to Adobe apps or services."


WHY DO I GET AN ERROR THAT SAYS I'M MISSING WINDOWS UPDATES FROM MICROSOFT?

With the June 2016 release, Creative Cloud applications now use Visual C++ 2015
runtimes from Microsoft. This change may require you to install updates to your
Windows operating system.


WHY DO I HAVE TO SIGN IN TO USE MY CREATIVE CLOUD APP?

You must sign in to your account periodically for licensing validation—every 30
days for monthly members and every 99 days for annual members. Sign-in is also
required when you download or update Creative Cloud apps. For more information,
see Activate and deactivate Adobe Creative Cloud apps.



WHY WON'T MY CREATIVE CLOUD APP OPEN?

If your app shows a spinning wheel or a blank white screen, try the solutions in
this article to resolve the issue.


WHY THE CREATIVE CLOUD LIBRARIES PANEL HAS STOPPED WORKING?

If you uninstall the Creative Cloud desktop app and reinstall it as part of some
troubleshooting, the Libraries panel inside a Creative Cloud desktop app may
stop working. Try the solution in this article to resolve the issue.




COMMUNITY

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ASK THE COMMUNITY

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