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Submission: On June 16 via manual from CH — Scanned from DE
Effective URL: https://discover.aquant.io/2022-service-benchmark-report-thank-you
Submission: On June 16 via manual from CH — Scanned from DE
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Text Content
REPORT
MEASURE WHAT MATTERS:
THE 2022 SERVICE INTELLIGENCE BENCHMARK REPORT
Click to Read Now
THANK YOU FOR DOWNLOADING AQUANT’S 2022 SERVICE INTELLIGENCE BENCHMARK REPORT.
Using data gleaned from 76+ organizations, 6+ million work orders, and 31,000+
technicians, we took a holistic look at every aspect of service performance.
Read on to learn:
* How service organizations and their workforce measure up against industry
benchmarks
* Why hitting your KPIs rarely equates to outstanding customer experiences
* Why a missed First Time Fix (FTF) event leads to a spiraling negative impact
* How a workforce shortage has exacerbated the existing skills gap between the
heroes (highest performers) and challengers (lowest performers) within each
organization
Copyright © 2022 Aquant. All Rights Reserved.
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