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POWERFUL CONTACT CENTER ANALYTICS FOR:


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emite’s Technology Partners





FIND EMITE ON THE AWS MARKETPLACE


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FIND EMITE IN THE GENESYS APPFOUNDRY


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emite BRINGS YOUR REAL-TIME HISTORICAL DATA TO LIFE

emite is a leading global contact center analytics solution that combines
advanced analytics, data correlation, KPI management and threshold alerting into
a single solution. emite provides actionable insights from both real-time and
historical data to help improve contact center efficiency, performance, and
customer experience (CX).




Real-Time & Historical Data


MAKE INFORMED DECISIONS FASTER



Manage your contact center using real-time data and insights so you can make
informed decisions faster. emite gives simple and clear data visualizations
allowing you to leverage smaller teams, manage queues more effectively and
increase your Net Promoter Score (NPS).







Custom Dashboards & Wallboards


FOCUS ON THE KPIS THAT MATTER MOST TO YOUR BUSINESS



Get insights into your contact center right away rather than waiting for weeks
or even months for custom development. Need them customized? We’ve got you!
Focus on KPIs that matter to your business.



Cross-Correlate Across Multiple Data Sources


ALL YOUR DATA IN ONE PLACE



Perform advanced KPI comparisons with ease while getting both real-time and
historical data views on the same dashboards! Optimize your team’s time and
effort while simultaneously improving your customers’ experience.




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Custom KPI Tools


ANALYTICS CUSTOMIZED FOR YOUR BUSINESS



Easily customize KPI’s to match your definitions and perform calculations with
just a few clicks.



Before emite, in operations, they were doing all the occupancy codes manually. 
We replicated the dashboard and now they’ve taken it up another level with
trending and charts, spreadsheets and formulas.  It’s been a lifesaver for data
polls and supporting our reports.

Director, Workforce ManagementAmerican Pharmaceutical Company

“emite gave real-time insights, allowing us to fix any problems before they
escalated.”

IT Infrastructure ManagerHome Repair Company

Real-time value & insight, emite has enabled us to take action a lot more
quickly because we’re able to spend more time drawing insight from the data
rather than just pulling data and sending it.

Manager, Reporting & AnalyticsGlobal Eye Care Provider
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CONTACT US TODAY!

Can’t wait to hear from you









AMERICAS

 * +1 (800) 834-1060
 * emiteSales@ProphecyInternational.com


EMEA

 * +44 (800) 368-7423
 * emiteSales@ProphecyInternational.com




APAC

 * +61 1800 790 139
 * emiteSales@ProphecyInternational.com

© 2020 Prophecy International Holdings Ltd.
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