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Skip to content InternationalenBelgiumenfrnlFrancefrItalyitLuxembourgenfrSpainesSwitzerlanddeenfr Need Help? +32 (0) 2 80 81 014 Choose your Country and language Which course are you looking for? * EN * KMO-Portefeuille, Co-Valent! * Catalogue * Download * Newsletter ITIL User Group Join us online for our open ITIL discussion Course Brochure A complete overview of all our courses! * Home * Courses * PRINCE2 * PRINCE2 Foundation * PRINCE2 Practitioner * PRINCE2 Combi * PRINCE2 Online * ITIL 4 * ITIL 4 Foundation * ITIL 4 Foundation E-learning * ITIL 4 Managing Professional * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Specialist: Create, Deliver & Support * ITIL 4 Specialist: Drive Stakeholder Value * ITIL 4 Specialist: High Velocity IT * ITIL 4 Strategic Leader * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Leader: Digital & IT Strategy * ITIL 4 Managing Professional Transition * PRINCE2 Agile * PRINCE2 Agile Practitioner * PMP * PMP Exam Preparation * CAPM Exam Preparation * AgilePM * AgilePM Foundation * AgilePM Practitioner * AgilePM Combi * SAFe * Leading SAFe * Implementing SAFe * Open PM² * PM² Fundamentals * SCRUM * ABC Scrum Master * ABC Scrum Product Owner * Certified Scrum Master * Certified Scrum Product Owner * Agile Change Management * Agile Change Agent * Change Management * Change Management Foundation * Change Management Practitioner * Change Management Combi * DevOps * PeopleCert DevOps Fundamentals * PeopleCert DevOps Leadership * MSP * MSP Foundation * MSP Practitioner * MSP Combi * MoP * MoP Foundation * MoP Practitioner * MoP Combi * P3O * P3O Foundation * P3O Practitioner * P3O Combi * Services * Virtual Classroom Training * Classroom Course Calendar * E-Learning * Corporate training * Consulting * Finance Your Training * News & Resources * News * Events * Literature * Articles & Case Studies * Blog * About us * Why QRP? * Our People * Clients * Working at QRP * Contact us * Which course are you looking for? Go to... * Home * Courses * PRINCE2 * PRINCE2 Foundation * PRINCE2 Practitioner * PRINCE2 Combi * PRINCE2 Online * ITIL 4 * ITIL 4 Foundation * ITIL 4 Foundation E-learning * ITIL 4 Managing Professional * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Specialist: Create, Deliver & Support * ITIL 4 Specialist: Drive Stakeholder Value * ITIL 4 Specialist: High Velocity IT * ITIL 4 Strategic Leader * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Leader: Digital & IT Strategy * ITIL 4 Managing Professional Transition * PRINCE2 Agile * PRINCE2 Agile Practitioner * PMP * PMP Exam Preparation * CAPM Exam Preparation * AgilePM * AgilePM Foundation * AgilePM Practitioner * AgilePM Combi * SAFe * Leading SAFe * Implementing SAFe * Open PM² * PM² Fundamentals * SCRUM * ABC Scrum Master * ABC Scrum Product Owner * Certified Scrum Master * Certified Scrum Product Owner * Agile Change Management * Agile Change Agent * Change Management * Change Management Foundation * Change Management Practitioner * Change Management Combi * DevOps * PeopleCert DevOps Fundamentals * PeopleCert DevOps Leadership * MSP * MSP Foundation * MSP Practitioner * MSP Combi * MoP * MoP Foundation * MoP Practitioner * MoP Combi * P3O * P3O Foundation * P3O Practitioner * P3O Combi * Services * Virtual Classroom Training * Classroom Course Calendar * E-Learning * Corporate training * Consulting * Finance Your Training * News & Resources * News * Events * Literature * Articles & Case Studies * Blog * About us * Why QRP? * Our People * Clients * Working at QRP * Contact us InternationalenBelgiumenfrnlFrancefrItalyitLuxembourgenfrSpainesSwitzerlanddeenfr Need Help? +32 (0) 2 80 81 014 Choose your Country and language Which course are you looking for? * EN * KMO-Portefeuille, Co-Valent! * Catalogue * Download * Newsletter ITIL User Group Join us online for our open ITIL discussion Course Brochure A complete overview of all our courses! * Home * Courses * PRINCE2 * PRINCE2 Foundation * PRINCE2 Practitioner * PRINCE2 Combi * PRINCE2 Online * ITIL 4 * ITIL 4 Foundation * ITIL 4 Foundation E-learning * ITIL 4 Managing Professional * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Specialist: Create, Deliver & Support * ITIL 4 Specialist: Drive Stakeholder Value * ITIL 4 Specialist: High Velocity IT * ITIL 4 Strategic Leader * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Leader: Digital & IT Strategy * ITIL 4 Managing Professional Transition * PRINCE2 Agile * PRINCE2 Agile Practitioner * PMP * PMP Exam Preparation * CAPM Exam Preparation * AgilePM * AgilePM Foundation * AgilePM Practitioner * AgilePM Combi * SAFe * Leading SAFe * Implementing SAFe * Open PM² * PM² Fundamentals * SCRUM * ABC Scrum Master * ABC Scrum Product Owner * Certified Scrum Master * Certified Scrum Product Owner * Agile Change Management * Agile Change Agent * Change Management * Change Management Foundation * Change Management Practitioner * Change Management Combi * DevOps * PeopleCert DevOps Fundamentals * PeopleCert DevOps Leadership * MSP * MSP Foundation * MSP Practitioner * MSP Combi * MoP * MoP Foundation * MoP Practitioner * MoP Combi * P3O * P3O Foundation * P3O Practitioner * P3O Combi * Services * Virtual Classroom Training * Classroom Course Calendar * E-Learning * Corporate training * Consulting * Finance Your Training * News & Resources * News * Events * Literature * Articles & Case Studies * Blog * About us * Why QRP? * Our People * Clients * Working at QRP * Contact us * Which course are you looking for? Go to... * Home * Courses * PRINCE2 * PRINCE2 Foundation * PRINCE2 Practitioner * PRINCE2 Combi * PRINCE2 Online * ITIL 4 * ITIL 4 Foundation * ITIL 4 Foundation E-learning * ITIL 4 Managing Professional * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Specialist: Create, Deliver & Support * ITIL 4 Specialist: Drive Stakeholder Value * ITIL 4 Specialist: High Velocity IT * ITIL 4 Strategic Leader * ITIL 4 Strategist: Direct, Plan & Improve * ITIL 4 Leader: Digital & IT Strategy * ITIL 4 Managing Professional Transition * PRINCE2 Agile * PRINCE2 Agile Practitioner * PMP * PMP Exam Preparation * CAPM Exam Preparation * AgilePM * AgilePM Foundation * AgilePM Practitioner * AgilePM Combi * SAFe * Leading SAFe * Implementing SAFe * Open PM² * PM² Fundamentals * SCRUM * ABC Scrum Master * ABC Scrum Product Owner * Certified Scrum Master * Certified Scrum Product Owner * Agile Change Management * Agile Change Agent * Change Management * Change Management Foundation * Change Management Practitioner * Change Management Combi * DevOps * PeopleCert DevOps Fundamentals * PeopleCert DevOps Leadership * MSP * MSP Foundation * MSP Practitioner * MSP Combi * MoP * MoP Foundation * MoP Practitioner * MoP Combi * P3O * P3O Foundation * P3O Practitioner * P3O Combi * Services * Virtual Classroom Training * Classroom Course Calendar * E-Learning * Corporate training * Consulting * Finance Your Training * News & Resources * News * Events * Literature * Articles & Case Studies * Blog * About us * Why QRP? * Our People * Clients * Working at QRP * Contact us Home/Blog BEST PRACTICES BLOG News, updates, resources, tips and interviews: Project, Programme, Portfolio, Agile, IT Governance & Service Management, Change Management. * The Squid Game and Best Practices THE SQUID GAME AND BEST PRACTICES Best Practices Glossary THE SQUID GAME AND BEST PRACTICES We dedicated an article to Squid Game, the most watched series in the history of the Netflix platform. Talking about problem solving would be too obvious, so we wanted to go deeper and understand which of the methods, principles and best practices in general among what we usually talk about can be found in this series. Read more Date: 09/11/2021| Category: Best Practices Glossary| * ITIL and customer satisfaction – Interview with Raffaele Albertini ITIL AND CUSTOMER SATISFACTION – INTERVIEW WITH RAFFAELE ALBERTINI Tips and interviews ITIL AND CUSTOMER SATISFACTION – INTERVIEW WITH RAFFAELE ALBERTINI We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework. Read more Date: 02/11/2021| Category: Tips and interviews| Tags: ITIL * The seven core competencies of SAFe THE SEVEN CORE COMPETENCIES OF SAFE Agile THE SEVEN CORE COMPETENCIES OF SAFE The latest version of the Scaled Agile Framework (SAFe 5.0) is built around the seven core competencies of the Lean Enterprise. The core competencies are used to achieve and sustain a competitive advantage in the current digital environment. Find out what the seven core competencies are and how they can support enterprises. Read more Date: 26/10/2021| Category: Agile| Tags: SAFe * How to write a project status report HOW TO WRITE A PROJECT STATUS REPORT FAQ HOW TO WRITE A PROJECT STATUS REPORT The project status report is a very important document for the processing of a project. If correctly drafted, it allows all the parties involved to be constantly updated on the developments of the works, problems and accidents. In this article we have deepened some fundamental aspects of the project status report and given some tips for a correct compilation. Read more Date: 19/10/2021| Category: FAQ| Tags: PRINCE2 * Procrastination explained PROCRASTINATION EXPLAINED Best Practices Glossary PROCRASTINATION EXPLAINED According to the YouGov study, more than one in two people say they procrastinate regularly. But what does this term mean? What are the causes of procrastination and how to avoid it? Discover our advices. Read more Date: 12/10/2021| Category: Best Practices Glossary| * Discovery of Design Thinking – interview with Emily Lefebvre DISCOVERY OF DESIGN THINKING – INTERVIEW WITH EMILY LEFEBVRE Tips and interviews DISCOVERY OF DESIGN THINKING – INTERVIEW WITH EMILY LEFEBVRE We interviewed Emily Lefebvre, founder, trainer and facilitator of EMY DIGITAL and partner of QRP International, about Design Thinking: what it is, how it has evolved its benefits and traps. Read on! Read more Date: 05/10/2021| Category: Tips and interviews| * What are lead and lag time in project management? WHAT ARE LEAD AND LAG TIME IN PROJECT MANAGEMENT? FAQ WHAT ARE LEAD AND LAG TIME IN PROJECT MANAGEMENT? As part of Project Schedule Management, 'Lead and Lags' is a technique that involves different processes and refers to the potential advance or delay of the activities in the planning of the project, thus being fundamental in the management of the activities. Answer all your lead and lag time questions by reading this article! Read more Date: 28/09/2021| Category: FAQ| Tags: PMP * What is AgilePM WHAT IS AGILEPM Best Practices Glossary WHAT IS AGILEPM The AgilePM method aims to combine the governance and rigor necessary for project management with the agility and flexibility necessary for organisations to adapt to constant changes. Find out more! Read more Date: 21/09/2021| Category: Best Practices Glossary| Tags: AgilePM * Change Management meets communication – interview with Chiara Badini CHANGE MANAGEMENT MEETS COMMUNICATION – INTERVIEW WITH CHIARA BADINI Tips and interviews CHANGE MANAGEMENT MEETS COMMUNICATION – INTERVIEW WITH CHIARA BADINI In this interview, Chiara Badini talked to us about how she incorporated the Change Mangement framework into her daily work and made an analysis for us of future trends in communication and how this area will change in the near future. Read more Date: 14/09/2021| Category: Tips and interviews| Tags: Change Management * Role and Responsibilities of a Healthcare Project Manager ROLE AND RESPONSIBILITIES OF A HEALTHCARE PROJECT MANAGER Project Management ROLE AND RESPONSIBILITIES OF A HEALTHCARE PROJECT MANAGER The medical sector is moving at a fast pace and the healthcare industry has grown exponentially. People are needed to organize and manage that growth, that is where the Healthcare Project Manager comes in. Find out more about this role and its responsibilities. Read more Date: 07/09/2021| Category: Project Management| CATEGORIES * Agile (16) * Best Practices Glossary (32) * Change Management (4) * FAQ (25) * IT Governance & Service Management (13) * Program Management (3) * Project Management (20) * Tips and interviews (29) TAGS * AgilePM (22) * Change Management (8) * COBIT (1) * DevOps (14) * ITIL (26) * MOP (2) * MSP (9) * P3O (7) * PM² (3) * PMP (10) * PRINCE2 (26) * SAFe (2) * Scrum (20) MOST POPULAR ARTICLES * Who is the Scrum developer: role and responsibilities March 24, 2020 | Best Practices Glossary * Output, outcome and benefits of a project: what are the differences? August 25, 2020 | FAQ * Who is a Change Agent? June 29, 2021 | Best Practices Glossary * Healthcare Project Management; challenges and benefits May 7, 2021 | Project Management * ITIL 4 Specialist Create, Deliver & Support (CDS) Exam January 21, 2020 | Best Practices Glossary NEWSLETTER Subscribe to the QRP International neswletter and get all the news on trends, useful contents and invitations to our upcoming events Subscribe View Other Posts 1 2 3 … 15 NEWSLETTER Subscribe to the QRP International neswletter and get all the news on trends, useful contents and invitations to our upcoming events. Email Address * First Name Last Name Communication Permissions QRP International will use the information you provide on this form to be in touch with you. We'd like to continue keeping you up-to-date with all our latest news and exclusive content that's designed to help you to be more effective in your role, and keep your professional skills current. 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