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Use cases

Automate customer support

AI automation for customer support


Make agents twice as efficient

Use Agent Assist for AI assisted support


Get insights into support trends

Find out what causes support tickets

Offer 24/7 omnichannel support

24/7 support on chat, email, WhatsApp and more


Increase CSAT and agent happiness

Automate repetitive work to increase satisfaction

Lower your cost per resolution
With AI customer service automation.
Book a demo
Industries

E-commerce

Customer service automation for e-commerce


Health & lifestyle

Customer service automation for health & lifestyle

FinTech

Customer service assistance for FinTech


Consumer electronics

Customer service and product advice for electronics

Lower your cost per resolution
With AI customer service automation.
Book a demo
IntegrationsAbout us
Book a demo

Book a demo


Customer service automation platform


AI CUSTOMER SERVICE AUTOMATION SOFTWARE BY CX EXPERTS FOR CX EXPERTS

Most AI CS automation software doesn’t take your customer support team’s unique
challenges into account. We’ve been doing CS for over 20+ years, which clearly
shows in the platform we built. Plus, you get support setting up, every step of
the way.

Book a demo

How it works


Used by the world's leading CX teams



AI CUSTOMER SERVICE AUTOMATION, BUT SAFE, TRANSPARENT AND RISK-FREE

Great. Your reps are answering yet another tedious “can I cancel my order”
email. Leave those simple support tasks to AI automation, instead. It’s cheaper,
faster, 100% transparent and safe.

With Engaige
Before Engaige
Implementation
Dedicated onboarding to ensure success
Unsuccessful AI implementation
Conversations
Complete human-like language and conversations
Static and robotic chatbot experiences
Availability
24/7 availability on email, chat and socials
One support channel with limited opening hours
Quality
Agents have time to provide actual value
Answering highly repetitive questions
Response
Instant, safe, transparent responses
Slow response times
Cost
Lower cost per ticket
High cost per ticket
Before Engaige
Implementation
Unsuccessful AI implementation
Conversations
Static and robotic chatbot experiences
Availability
One support channel with limited opening hours
Quality
Answering highly repetitive questions
Response
Slow response times
Cost
High cost per ticket
With Engaige
Implementation
Dedicated onboarding to ensure success
Conversations
Complete human-like language and conversations
Availability
24/7 availability on email, chat and socials
Quality
Agents have time to provide actual value
Response
Instant, safe, transparent responses
Cost
Lower cost per ticket


ADD AI AUTOMATION TO YOUR EXISTING CUSTOMER SERVICE TECH

Book a demo

How it works


ENGAIGE WAS BORN FROM MORE THAN 20 YEARS OF EXPERIENCE IN CUSTOMER SERVICE

Learn more about us

“Over the past two decades, we have learned what it takes to build, scale, and
automate exceptional customer service teams—not only for ourselves but also for
other leading international brands. Managing diverse teams of 300 agents from 38
different nationalities has given us deep insight into the challenges of
automating customer service without losing quality.

To solve this, we developed a platform that lets companies scale customer
service efficiently while maintaining high service quality. We know that
software alone isn’t enough, which is why our AI-native automation solution is
paired with dedicated implementation teams to guide you through every stage,
ensuring success.

With our technology and support, businesses can streamline operations, reduce
costs, and meet the growing demands of their customers while maintaining service
excellence.”


Tijmen, Rory, Michael, Hans
Co-founders


HERE'S WHAT YOU CAN DO WITH OUR AUTOMATION SOFTWARE


AUTOMATE SUPPORT TICKET RESOLUTION WITH AI



Add human-like automation to your support workflows. You control which things to
automate and which things to handle manually. You decide how your AI agent
operates. With 100% full transparency into its behaviour.

Book a demo

Read more



24/7 SUPPORT ON ALL CHANNELS FOR SELECTED TOPICS



You no longer need to worry about the limited opening times of that one single
support channel. Whether it’s through chat or email, you’ll be able to automate
up to 80% of your recurring, menial support tasks. 24/7/365.

Book a demo

Read more



MAKE HUMAN AGENTS TWICE AS EFFICIENT



Next to full AI customer service automation, we also help your human agents
perform better with personalised suggested answers to incoming queries. Imagine:
your best agents, but twice as efficient and twice as accurate.

Book a demo

Read more



INCREASE CSAT AND AGENT HAPPINESS



When your customer service teams work faster, tickets get resolved quickly and
your CSAT scores go up. But when your support reps do less menial, repetitive
work, they’ll also be happier. Sounds like a win-win-win, right?

Book a demo

Read more



UNDERSTAND CUSTOMERS AND SPOT SUPPORT TRENDS



CS teams are often overwhelmed by the sheer volume of incoming tickets. Our AI
tags conversations automatically, so you get instant insights into what causes
tickets, low CSAT scores, gaps in your help center, and more.

Book a demo

Read more



LEAVE AUTOMATING YOUR CUSTOMER SERVICE TO PEOPLE WHO UNDERSTAND CX

You don’t want to leave something as important as customer service up to some
random AI chatbot builder. We’ve been in this business for decades. We speak
fluent CX and it shows in our customer service automation products.


Book a demo

About us


MORE THAN 20 YEARS CX EXPERIENCE



Our platform is based on 20+ years of experience building and automating CS.



SOLUTION BUILT ON +1M SUPPORT TICKET INSIGHTS



We’ve based our product roadmap on insights from over 1M support tickets.



BASED ON LEARNINGS FROM GLOBAL CS TEAMS



Our customer support experience is firmly grounded in running global support.



CONFIDENTLY WORK TOWARDS OPTIMAL CX AUTOMATION WITH ENGAIGE

You remain in full control of what gets automated and what doesn’t. But we’ll
make sure to show you how you could achieve up to +80% automation levels.

Book a demo

Phase 1


10% AUTOMATION



Hook up your current support stack and knowledge base to let Engaige answer the
first 10% of your questions.

Phase 2


30% AUTOMATION



Instruct your AI on how to deal with real world scenarios in our AI workflow
builder to automate up to 30% of your CS.

Phase 3


50% AUTOMATION



Give your AI agent access to get customer information from your systems. Let it
take actions to completely resolve customer inquiries, taking you up to 50%
resolution.

Phase 4


70% AUTOMATION



Investigate where customers are dropping off and identify knowledge gaps with
our AI observability suite.

Phase 5


+80% AUTOMATION



Understand what your customers inquire about. Use these insights to provide
feedback and continuously improve your automation.


INTEGRATE WITH YOUR CURRENT CX TECH STACK

Engaige is designed to integrate with any of your CX systems. This means you
simply plug our customer service automation software into the payment provider,
CRM, e-commerce or logistics systems you already use.

Book a demo

See integrations
Zendesk
Support software
Shopify
E-commerce
Trengo
Support software
Magento
E-commerce
Dixa
Support software
DHL
Shipping service
Zapier
Automation tool
Front
Support software
We add new integrations monthly


CUSTOMER SERVICE MANAGERS LOVE WORKING WITH ENGAIGE

Our AI customer service automation software boasts a bunch of powerful features.
All of them designed with the unique needs of customer service experts in mind.


FULL AI TRANSPARENCY

See why the AI is performing certain actions by reading back its thought
processes.




WORKFLOW CUSTOMISATION

Define and customise specific workflows for AI to work with.


AI TICKET ROUTING

Define which topics to automate and which go to your human team




EMAIL AUTOMATION

Go beyond chat and automate an open-ended communication channel like email.




HUMAN-LIKE AUTOMATION

All conversation take place in fully natural language. In any language, for that
matter.


BULLETPROOF GUARDRAILS

Prevent specific AI behavior or filter unwanted user behavior for better
security.


GUIDED IMPLEMENTATION

Comes with full consultancy, onboarding and improvement services.


DEEP INTEGRATIONS

Engaige offers deep and flexible integrations with your backend systems.


FULL AI TRANSPARENCY

Increase agent efficiency with personalised response suggestions from Agent
Assist.




SCALING DOWN FROM 100 TO 32 AGENTS WITH HELLOPRINT

For HelloPrint, the implementation of Engaige has proven to be a game-changer in
boosting customer service efficiency. The AI Agent Assist which was live within
1 week, integrates with human agents’ workflow, providing real-time suggestions
and relevant information during customer interactions.


“ENGAIGE ENABLED US TO AUTOMATE 65% OF OUR CX WHILE MAINTAINING A CSAT OF 75+.
THEIR IMPLEMENTATION TEAM WAS ESSENTIAL IN MAKING THIS POSSIBLE.”

Maarten Lelijveld
COO, HelloPrint

65%
Support tickets resolved without human interaction
90%
Faster response rate for incoming support tickets


LOWER YOUR COST PER RESOLUTION WITH AI CUSTOMER SERVICE AUTOMATION

Book a demo

About us
Platform
HomeIntegrationsBook a demo
Industries
E-commerceHealth & lifestyleFinTechConsumer electronics
Use cases
Automate customer supportOffer 24/7 omnichannel supportMake agents twice as
efficientIncrease CSAT and agent happinessGet insights into support trends
Company
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