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CLIENT IMPACT STORY


360-DEGREE VIEWS OF CONSUMERS VIA HEALTH CLOUD INTEGRATIONS


SALESFORCE HEALTH CLOUD INTEGRATION & AUTOMATION PROVIDE INSIGHTS ACROSS A
SINGLE SYSTEM


BACKGROUND

MST has partnered with Community Wellness Ventures (CWV), a free-standing Mental
Health and Disability Services Clinic located in Washington, D.C. to deliver a
comprehensive solution for their growing business based on Salesforce Health
Cloud. Using to unify data from disparate EMRs and automated processes
previously tracked in spreadsheets, MST has enabled CWV to unify Consumer data
across service lines, modernize and automate workflows, and realize efficiencies
necessary to scale quickly.


CHALLENGE



Experiencing exponential growth, CWV saw its processes and system challenges
becoming an impediment to more growth. Spreadsheet-driven processes, limited
external/remote access options, and disparate primary data sources (two separate
EMRs for separate service lines) created significant complexity in business
workflows and made it challenging for staff to access the data they needed about
key patient management data (status, scheduling, billing, etc.).

Also, like most other healthcare organizations, CWV has also had to adjust to
the new realities that COVID-19 has introduced. The way CWV engages with their
Consumers and interacts with staff has changed completely in 2020. Engaging
referrers, patients, and service providers alike suddenly became even more
complicated and required significant manual / offline efforts to keep the
business running steadily.

Is Salesforce Health Cloud right for you?
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for your organization.
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SOLUTION



After collaborative design and ideation, MST Solutions implemented a solution
centered on Health Cloud with key integrations and leveraging Community Cloud to
broaden access to internal and external users alike. Health Cloud’s built-in
data model quickly adapted to CWV’s Consumer care processes. The full journey of
the Consumer is now tracked and centralized within Salesforce. from Consumers’
initial referral and intake, through handling of provider assignments and
on-going care for the Consumers, and the eventual offboarding and aftercare
support. The full 360 view on Consumers is now at CWV staff’s fingertips with
Health Cloud acting as the connecting hub across multiple key systems.

The system leverages Salesforce’s core Lead Management capabilities for CWV’s
Intake and Referral Solution. and ongoing care and appointment management is
handled through out-of-the-box Health Cloud capabilities, allowing authenticated
users to quickly gain insight into where a Consumer is in the lifecycle of care.
Clinical data from two EMR’s, Antworks and Therap, is also integrated into the
system, so the internal users are able to quickly and securely view select
elements of clinical data efficiently. Additional integrations support other
business processes for remote service sessions.


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TECHNOLOGIES USED


 * Health Cloud
 * Community Cloud

Integrations

 * Antworks EMR & Practice Mgmt
 * Therap EMR


RESULTS

With Salesforce now acting as the centralized Consumer database, CWV is
realizing new efficiencies such as streamlined processes and insights offered by
real-time dashboards and reports to continue their rapid growth. Their
integrated Health Cloud and Community Cloud solution is allowing them to deliver
high-quality experiences to their Consumers, referrers (partners), and staff
alike.

 * Disparate EMR data integrated for 360 patient view
 * Streamlined referral process
 * Business Growth Insights via Reporting / Analytics
 * Automated workflows




TO READ THE FULL CASE STUDY CLICK HERE!

Download Full Story
Healthcare & Life Sciences


HOW ONE OF AMERICA’S LARGEST EMPLOYERS REVOLUTIONIZED ITS HIRING PROCESS



Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit
health care systems in the United States. The system owns 30 acute-care
hospitals including three academic medical centers and other related health
entities. Banner Health operates in six states: Arizona, California, Colorado,
Nebraska, Nevada, and Wyoming.

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Public Sector


ARIZONA COMMERCE AUTHORITY CREATES A 360-DEGREE VIEW FOR A UNIFIED TEAM



ACA partners with MST Solutions for sales cloud implementation to improve the
salesforce platform’s user adoption. With this, ACA had a 360-deree view of the
customer, eliminated repetitive processes and enhanced reporting capacities.

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Public Sector


ARIZONA COMMERCE AUTHORITY ALIGNS SALES & MARKETING WITH PARDOT SALESFORCE



ACA partners with MST Solutions for pardot marketing automation implementation
to enhance collaboration between sales and marketing. With this, ACA introduced
lead tracking and reporting capabilities that drove efficiency.

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1 2 3 … 5 Next »


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