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CX Trends 2024 Unlock the power of intelligent CX with 10 new trends Get the report Contact us PRODUCTS Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps, integrations, and partners PRICING Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution SOLUTIONS EnterpriseHave conversations at scaleSmall & medium businessesGrow without growing painsStartupsGet off on the right footEmployee experienceTreat employees like customersIndustriesMeet your market’s needsConversational CRMCreate lasting customer relationships SEE ZENDESK IN ACTION RESOURCES BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever you areTraining and certificationLearn how to use Zendesk and prove your expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what success with Zendesk looks likeNewsroomCompany news and announcementsTrust and securityYour business is protected with Zendesk COMPANY About usNewsroomEventsCareersDiversity & InclusionAccessibility PlanSustainabilityZendesk FoundationLegal LANGUAGE English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย Free trialFree trialSign in Sign in Product support Company About usNewsroomEventsCareersDiversity & InclusionAccessibility PlanSustainabilityZendesk FoundationLegal Contact us English (US) English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย Products Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps, integrations, and partners Pricing Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution Solutions EnterpriseHave conversations at scaleSmall & medium businessesGrow without growing painsStartupsGet off on the right footEmployee experienceTreat employees like customersIndustriesMeet your market’s needsConversational CRMCreate lasting customer relationships Demo Resources BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever you areTraining and certificationLearn how to use Zendesk and prove your expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what success with Zendesk looks likeNewsroomCompany news and announcementsTrust and securityYour business is protected with Zendesk Free trialFree trial ZENDESK FOR SERVICE SERVICE THAT’S UP CLOSE AND PERSONAL Strong relationships start with strong interactions. Our service solution lets you personalize customer experiences, building loyalty and revenue. Start your free trialStart your free trialSee Zendesk in actionSee Zendesk in action Start your free trialStart your free trial BENEFITS -------------------------------------------------------------------------------- Create meaningful connections Scale your service offering Stay flexible through change CREATE MEANINGFUL CONNECTIONS Customers come to you expecting answers. Meet them where they are, across any channel, and then personalize the conversation around their exact needs. -------------------------------------------------------------------------------- FEATURES Messaging AI and automation Help center The Boston Globe delivers rich, interactive service with smartbots. See how SCALE YOUR SERVICE OFFERING You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions, and global bases. Our security measures keep everyone safe, regardless of size. -------------------------------------------------------------------------------- FEATURES Help center AI and automation Integrations Workforce management Udacity improved CSAT despite higher ticket volume. See how STAY FLEXIBLE THROUGH CHANGE You can’t afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost. -------------------------------------------------------------------------------- FEATURES Messaging Routing and intelligence Analytics Workforce management Lime offers personalized service in more than 50 global markets. See how CUSTOMER STORIES -------------------------------------------------------------------------------- “ > We built out customizations for our call queue with the API. We have a sales > group, a retention group, and a quilting group....Our IVR for everything is > through Zendesk. Wendi Mills Senior Customer Service Manager Read customer story “ > Zendesk helped us quickly get control once volumes spiked, both in > understanding what was happening and in the handling of the queries. Steven Franklin Global Head of Customer Service Read customer story “ > Having Zendesk as a stable force... meant we could identify any potential > customer issues and quickly get those rectified. Naomi Rankin Global CX Manager Read customer story “ > We built out customizations for our call queue with the API. We have a sales > group, a retention group, and a quilting group....Our IVR for everything is > through Zendesk. Wendi Mills Senior Customer Service Manager Read customer story “ > Zendesk helped us quickly get control once volumes spiked, both in > understanding what was happening and in the handling of the queries. Steven Franklin Global Head of Customer Service Read customer story “ > Having Zendesk as a stable force... meant we could identify any potential > customer issues and quickly get those rectified. Naomi Rankin Global CX Manager Read customer story “ > We built out customizations for our call queue with the API. We have a sales > group, a retention group, and a quilting group....Our IVR for everything is > through Zendesk. Wendi Mills Senior Customer Service Manager Read customer story FEATURES -------------------------------------------------------------------------------- EXPLORE SERVICE CAPABILITIES MessagingPersonalize conversations across channels. AI and automationSolve customer issues faster with AI. Help centerLet customers serve themselves. Agent workspaceSee your customer data in one place. TicketingTrack, organize, and solve all your tickets. VoiceSpeak directly to customers. Routing and intelligenceSend tickets to the best agent for the job. Reporting and analyticsTurn data into useful insights. PlatformModify Zendesk to meet your needs. IntegrationsBring your daily systems into Zendesk. Data privacy and protectionKeep customer data safe. Workforce managementOptimize agent staffing and performance. PROTECTED BY ZENDESK ZENDESK TRUST CENTER View all of our security certifications. Get full list SUSTAINABILITY We’re focused on a net zero future. Our promise TAKE A QUICK TOUR Experience Zendesk like your agents will. Our customer service solution comes with everything you need to offer exceptional support. Start my tourStart my tour JOIN THE BEST POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES Start your free trialStart your free trialSee Zendesk in actionSee Zendesk in action RESOURCES -------------------------------------------------------------------------------- FEATURED EVENT ZENDESK RELATE 2023 Join our flagship event in person or online to get the latest on Zendesk products and CX insights. REPORT CX TRENDS 2023 Immersive CX is the future of successful businesses. EBOOK BETTER CONVERSATIONS WITH BOTS Zendesk bots come trained to sort and solve issues. GUIDE HOW TO ADAPT WHEN UNCERTAINTY HITS Drive CX growth and manage costs in an economic slowdown. PRODUCTS * Zendesk for Service * Zendesk for Sales * Integrations * Product updates * System status * Sign in * Zendesk for Enterprise * Zendesk for Small Business * Zendesk for Startups * Zendesk Benchmark FEATURES * Ticketing * Messaging & live chat * Help center * Knowledge base * Voice * Community forums * Reporting & analytics * AI and automation * Workforce management * Advanced Data Privacy and Protection RESOURCES * Security * Support * Blog * Training * Partners * Events and webinars * Professional services * Customer stories * What is CRM? * CRM software guide COMPANY * About us * Newsroom * What is Zendesk? * Careers * Diversity and inclusion * Accessibility Plan * Social impact * Zendesk Foundation * Legal TRENDING * CX Trends 2024 New * ROI calculator * Sustainability report * Join our research panel * Customer service software * Ticketing system software * Live chat software * Forum software * Help desk software HOW CAN WE HELP? CONTACT US. * * * * * * Terms of UsePrivacy NoticeCookie NoticeCookie settingsTrust Center©Zendesk 2024 Click for sound 1:45 We use cookies to provide visitors with the best possible experience on our website. These include analytics, functionality, and targeting cookies, which may also be used in our marketing efforts. Click the 'Accept All' button to agree to the use of cookies or click 'Cookie Settings' to manage your preferences. To opt out of non-essential cookies, click 'Reject All'.Cookie Notice Cookie settings Reject all Accept all PRIVACY PREFERENCE CENTER Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. 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