www.lloydsbank.com
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Submitted URL: https://url.uk.m.mimecastprotect.com/s/4D4sCBB8lHnVr8puWtDI2h9L6?domain=lloydsbank.com
Effective URL: https://www.lloydsbank.com/?elqTrackId=7314d401c1f643e7b4ed105dc5ad3fc9&elq=173dbe9062e345d684cfa0cd5c8fe192&elqaid=4139&el...
Submission: On December 03 via api from RU — Scanned from GB
Effective URL: https://www.lloydsbank.com/?elqTrackId=7314d401c1f643e7b4ed105dc5ad3fc9&elq=173dbe9062e345d684cfa0cd5c8fe192&elqaid=4139&el...
Submission: On December 03 via api from RU — Scanned from GB
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* Accessibility statement [Accesskey '0'] Go to Accessibility statement
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* Personal
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* International Banking
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Lloyds Bank Logo
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Lloyds Bank Logo
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* Everyday banking
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EVERYDAY BANKING
* HOW TO GET ONLINE
HOW TO GET ONLINE
* Set up the Mobile Banking app
* Register for Internet Banking
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EVERYDAY BANKING
* MOBILE BANKING APP
MOBILE BANKING APP
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* PROFILE & SETTINGS
PROFILE & SETTINGS
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HELP & SECURITY
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FRAUD & SECURITY
* Latest scams
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HELP & SECURITY
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MONEY MANAGEMENT
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* LIFE EVENTS
LIFE EVENTS
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* CUSTOMER SUPPORT
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* GO PAPER-FREE
Amend paper-free preferences for your statements and correspondence.
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* Current accounts
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CURRENT ACCOUNTS
* CURRENT ACCOUNTS
CURRENT ACCOUNTS
* £200 Switching offer
* Club Lloyds Account
* Classic Account
* Silver Account
* Club Lloyds Silver Account
* Platinum Account
* Club Lloyds Platinum Account
* Youth & student accounts
* Joint accounts
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CURRENT ACCOUNTS
* TRAVEL SERVICES
TRAVEL SERVICES
* Using your card abroad
* Travel money
* Send money outside the UK
* FEATURES & SUPPORT
* Switching to Lloyds Bank
* Everyday Offers
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ALREADY BANK WITH US?
* * Existing customers
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Cards, loans & car finance
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BORROWING
* CREDIT CARDS
CREDIT CARDS
* Credit card eligibility checker
* Balance transfer credit cards
* Large purchase credit cards
* Everyday spending credit cards
* World Elite Mastercard ®
* Cashback credit card
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BORROWING
* LOANS
LOANS
* Car loans
* Debt consolidation loans
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* Holiday loans
* Wedding loans
* CAR FINANCE
CAR FINANCE
* Car finance calculator
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* FEATURES & SUPPORT
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ALREADY BORROWING WITH US?
* * Existing credit card customers
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* Existing car finance customers
* Money worries
* Mobile banking
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* YOUR CREDIT SCORE
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no impact on your credit file.
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* Mortgages
Accounts & calculators
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MORTGAGES
* MORTGAGES
MORTGAGES
* First time buyer mortgages
* Moving home
* Remortgage to us
* Existing Lloyds Bank mortgage customers
* Buying to let
* Equity release
MORTGAGES
* MORTGAGE CALCULATORS & TOOLS
MORTGAGE CALCULATORS & TOOLS
* Mortgage calculator
* Remortgage calculator
* Get an agreement in principle
* Base rate change calculator
MORTGAGES
*
* FEATURES & SUPPORT
* Mortgage help & guidance
* Club Lloyds offer
* Eco Home offers
* Mortgage protection
* Contact us
ALREADY WITH US?
* EXISTING CUSTOMERS
EXISTING CUSTOMERS
* Manage your mortgage
* Switch to a new deal
* Borrow more
* Switch deal & borrow more
* Moving home
* Help with your payments
* Learn about Home Wise
* Your interest only mortgage
* CLUB LLOYDS MORTGAGE OFFER
Our Club Lloyds customers could be eligible for an exclusive discount on
their initial mortgage rate.
Club Lloyds offer
* Savings
Accounts & ISAs
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SAVINGS ACCOUNTS
* SAVINGS ACCOUNTS
SAVINGS ACCOUNTS
* Instant access savings accounts
* Fixed rate savings accounts
* Club Lloyds savings accounts
* Children's savings accounts
* Joint savings accounts
* Compare savings accounts
SAVINGS ACCOUNTS
* ISAS
ISAS
* Compare cash ISAs
* Help to Buy ISA
* Share Dealing ISA
* Investment ISA
* FEATURES & SUPPORT
* Savings calculator
* Save the Change®
* Savings help and guidance
* ISAs explained
* Savings interest rates
ALREADY SAVING WITH US?
* EXISTING CUSTOMERS
EXISTING CUSTOMERS
* Top up your ISA
* Transfer your ISA
* Tax on savings interest
* Your personal savings allowance
* Your ISA allowance
* CLUB LLOYDS MONTHLY SAVER
Exclusive savings rate with our Club Lloyds current accounts.
Start saving Club Lloyds Monthly Saver information
* Investing
Pensions & investments
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INVESTING
* INVESTING
INVESTING
* Ways to invest
* Share Dealing ISA
* Share Dealing Account
* Invest Wise Accounts (18 - 25 year olds)
* Ready-Made Investments
* Invest+ Investment Advice
INVESTING
* ETF QUICKLIST
* Introducing our ETF Quicklist
* View our ETF Quicklist
INVESTING
* GUIDES AND SUPPORT
* Understanding investing
* Research the market
* Investing help and guidance
* Transfer your investments
* Trading Support
* ETF Academy
* Our Charges
* Bonds and Gilts
* PENSIONS AND RETIREMENT
PENSIONS AND RETIREMENT
* Ready-Made Pension
* Combining your pensions
* Pension calculator
* Self-employed
* Pensions explained
* Top 10 pension tips
* Retirement options
* Existing Ready-Made Pension customers
* Self-Invested Personal Pension
* WEALTH MANAGEMENT
WEALTH MANAGEMENT
* Is advice right for you?
* Benefits of financial advice
* Services we offer
* Cost of advice
ALREADY INVESTING WITH US?
* * Log on to Share Dealing
* YES, I INVEST
Whether you’re starting out or a seasoned investor, we’ve got you.
Ways to invest
* Insurance
Home, pet, life & car
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INSURANCE
* VIEW ALL INSURANCE PRODUCTS
VIEW ALL INSURANCE PRODUCTS
INSURANCE
* HOME INSURANCE
HOME INSURANCE
* Get a home insurance quote
* Retrieve a home insurance quote
* Our cover and what's included
* Home insurance help & guidance
* Manage your home insurance policy
INSURANCE
* CAR INSURANCE
CAR INSURANCE
* Compare car insurance
* Car insurance help & guidance
* Log on to My Account to manage your car insurance
INSURANCE
* PET INSURANCE
PET INSURANCE
* Get a pet insurance quote
* Pet insurance help and guidance
* LIFE INSURANCE
LIFE INSURANCE
* Life cover
* Critical illness cover
* Mortgage protection insurance
* Life cover help & guidance
* OTHER INSURANCE
* Business insurance
* Van insurance
* Landlord insurance
* CLAIMS
* Make a home insurance claim
* Make a life insurance claim
* Make a car insurance claim
* Make a pet insurance claim
ALREADY INSURED WITH US?
* SUPPORT FOR EXISTING CUSTOMERS
* Help with your existing home insurance
* Help with your existing life insurance
* Help with your existing car insurance
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REQUEST MONEY WITH LINK PAY
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Link Pay is the new quick way to get paid back. Request and receive money easily
from friends and family via our app.
* Quick links
* Mortgage Calculator
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* Protecting yourself from fraud
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YOUR BANK IN YOUR POCKET
Join the 8 million customers who already use our highly rated app.
More about our app
YOUR BANK IN YOUR POCKET
Join the 8 million customers who already use our highly rated app.
More about our app
OUR PRODUCTS
CURRENT ACCOUNTS
Take a look at our range of current accounts to find the right one for you.
Explore our current accounts
MORTGAGES
Find a mortgage deal that best suits your needs. Explore and compare our
mortgage rates, or apply for a mortgage, online or in our app.
Find your mortgage deals
CAR LEASING
Lease a new car in just a few taps online or in our app.
Discover car leasing
READY-MADE PENSION
Get a pension that’s ready to go in minutes.
You can view, track and top up your pension savings anytime, anywhere – through
our app.
Capital at risk.
View our pensions product
LIFE INSURANCE
When life has other plans, it's good to have a back-up. Protect you and your
loved ones with up to £500k of life or critical illness cover, provided by
Scottish Widows.
Get protected in minutes, for years of peace.
View our life insurance
CREDIT CARDS
Check your eligibility before you apply. It takes about 5 minutes and won’t
affect your credit score.
Check your eligibility
PERSONAL LOANS
Find out how much you could borrow before you apply.
The amount we lend and the rate we offer you will be dependent on your personal
circumstances.
Get a quote now
SAVINGS
Whatever it is you want to save for, our range of savings accounts can help.
Find the right account for you.
View our savings products
BRILLIANT EVERYDAY BANKING WITH OUR NEW APP
More about our app
CARD FREEZE
Freeze and unfreeze your card instantly with our app.
MANAGE SUBSCRIPTION PAYMENTS
You can block or cancel debit card subscriptions you don’t really need in our
app.
UPCOMING PAYMENTS
See your future bills in our app, so you can make sure you’re ready to pay on
the day.
BRILLIANT EVERYDAY BANKING WITH OUR NEW APP
More about our app
CARD FREEZE
Freeze and unfreeze your card instantly with our app.
MANAGE SUBSCRIPTION PAYMENTS
You can block or cancel debit card subscriptions you don’t really need in our
app.
UPCOMING PAYMENTS
See your future bills in our app, so you can make sure you’re ready to pay on
the day.
YES, I INVEST
Whether you’re starting out or a seasoned investor, we’ve got you.
Help with investments
CUSTOMER SUPPORT
WE’RE CHANGING THE WAY WE LOOK
You may have noticed some changes to the way we look and sound.
This includes a different tone, new language, some new colours and an updated
logo.
Learn more about our brand
OUR HELP CENTRE
Looking for help? Use the information and guides in our Help Centre to find what
you need.
Help Centre
LEARN ABOUT THE LATEST SCAMS
Fraudsters are always looking for new ways to try to steal your details and
money.
Discover which scams are common right now, how they work and the steps you can
take to stay safe.
See the latest scams
MORTGAGE CALCULATOR
If you’re looking to buy your first home, next home or to remortgage your
current home, use our mortgage calculator to find out how much you could borrow.
Try our mortgage calculator
YOUR CREDIT SCORE
Check Your Credit Score for free online or in our app, and see how you might
improve it.
Check Your Credit Score
EXTRA SUPPORT IF YOU HAVE A DISABILITY
Learn how we are making it easier to bank with us. Find out about the different
kinds of accessibility support we provide, and how to get in touch.
How we can support you
BANKING ONLINE
It's simple and safe in our app or on our website.
MOBILE BANKING APP
Scan to download the app
* Join our 8 million app users.
* Simple and secure logon.
* Stay up to date with notifications.
More about our app
INTERNET BANKING
Log on to view or manage your accounts on our website.
Register
Log on
MOBILE BANKING APP
Scan to download
* Join our 8 million app users.
* Simple and secure logon.
* Stay up to date with notifications.
Download app
INTERNET BANKING
Log on to view or manage your accounts on our website.
Register
Log on
INDEPENDENT SERVICE QUALITY SURVEY RESULTS
PERSONAL CURRENT ACCOUNTS
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Published August 2024
As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1,000 customers of each of the 17 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.
OVERALL SERVICE QUALITY
We asked customers how likely they would be to recommend their personal current
account provider to friends and family.
RANKING
View the full set of results
The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found here.
AUTHORISED PUSH PAYMENT (APP) SCAMS RANKINGS IN 2023
Authorised push payment (APP) scams happen when someone is tricked into
transferring money to a fraudster’s bank account. These charts use data given to
the Payment Systems Regulator by major banking groups in the UK in 2023. You can
read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked
out of 14 firms.
Find out more about PSR
APP scams sent per £million transactions.
This is the amount of money sent from the victim's account to the scammer,
ranked out of 14 firms.
For example, for every £1 million of Lloyds Bank, Bank of Scotland & Halifax
transactions sent in 2023, £228 was lost to APP scams.
Find out more about PSR
APP scams received per £million transactions: smaller UK banks and payment
firms.
This is the amount of money received into the scammer's account from the victim,
ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill,
£18,550 of it was APP scams.
Find out more about PSR
APP scams received per £million transactions: major UK banks and building
societies.
This is the amount of money received into the scammer's account from the victim,
ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Lloyds
Bank, Bank of Scotland and Halifax, £128 of it was APP scams.
Find out more about PSR
LLOYDS BANK IS PART OF THE SAME GROUP WHICH INCLUDES HALIFAX AND BANK OF
SCOTLAND. THE DATA SHOWN HERE IS A COMBINATION OF THESE THREE BRANDS.
WE’VE PUT TOGETHER SOME FURTHER GUIDANCE TO HELP WITH ANY QUESTIONS YOU MAY
HAVE.
BANKING IS BETTER WITH OUR APP
It's simple, secure and convenient.
More about our app
BANKING IS BETTER WITH OUR APP
It's simple, secure and convenient.
Download app
PRODUCTS AND SERVICES EXPANDABLE SECTION PRODUCTS AND SERVICES
* Current accounts
* Credit cards
* Loans
* Car finance
* Mortgages
* Savings
* ISAs
* Investing
* Pensions
* Wealth management
* Home insurance
* Life insurance
* Car insurance
* Pet insurance
HELP AND SECURITY EXPANDABLE SECTION HELP AND SECURITY
* Banking online
* Mobile Banking app
* Service status
* Fraud and security
* Money management
* Life events
* Help and support
* Banking near you
* Virtual assistant
* Call us
* Find a branch
* SignVideo & Signly
* Accessibility & disability
* Feedback & complaints
LEGAL EXPANDABLE SECTION LEGAL
* Legal information
* Terms and conditions
* Privacy
* Cookies
* Sitemap
* Financial Services Compensation Scheme
ABOUT US EXPANDABLE SECTION ABOUT US
* About Lloyds
* Diversity & Inclusion
* Lloyds Banking Group
* Careers
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* Connect with us
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Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office:
25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.
Lloyds Bank plc is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation
Authority under registration number 119278.
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Play for details. Device registration required. The app doesn't work on
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