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Text Content

 * Log in or enroll to manage your trips and account activity.
   
 * Home
   
 * Flight
   Book a FlightLow Fare CalendarCheck InTrack Checked Bags Flight StatusManage
   ReservationsUpgrade to Business SelectAdd EarlyBird Check-In®Upgraded
   BoardingCheck Travel FundsRoute MapBuy Carbon OffsetsFare Types and Benefits
 * Car
   Book a CarLookup Reservations
 * Hotel
   Book a Hotel Redeem Points for Hotels Manage Bookings
 * Vacation
   Book a Vacation Manage Vacations
 * Buy Points
 * Earn Points
   How to EarnEstimate your PointsEarn on Car RentalsEarn on HotelsRapid Rewards
   Shopping®Rapid Rewards Dining® Rapid Rewards® Credit Card
 * Redeem Points
   How to RedeemRedeem for FlightsRedeem for Hotels Redeem for Car RentalsGift
   Cards & MerchandiseCardmember Events
   
 * Special Offers
   
 * Flying Southwest
   About SouthwestFlying With UsRoute MapNew DestinationsEnroll in Rapid
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 * © 2024 Southwest Airlines Co.
   All Rights Reserved.

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FLIGHT

 * Book a Flight
 * Manage Reservations
 * Route Map
 * Explore Destinations
 * Flight Schedules
 * Track Checked Bags
 * International Travel
 * Flight Offers
 * Low Fare Calendar
 * Upgrade My Flight
 * Add EarlyBird Check-In
 * Check Travel Funds
 * Buy Carbon Offsets
 * Flying with Southwest


HOTEL

 * Book a Hotel
 * Redeem Points for Hotels
 * More Than Hotels
 * Manage Reservations
 * Hotel Offers
 * Best Rate Guarantee
 * Rapid Rewards Partners


CAR

 * Book a Car
 * Manage Reservations
 * Car Offers
 * Rapid Rewards Partners


VACATIONS

 * Book a Vacation Package
 * Manage My Vacation
 * Vacation Package Offers
 * Vacation Destinations
 * Why Book With Us?

 * CHECK IN
 * FLIGHT STATUS
 * CHANGE FLIGHT

Add EarlyBird Check-In®
Manage meetings travel
with ease.
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SPECIAL OFFERS

 * Flight Offers
 * Hotels Offers
 * Car Offers
 * Vacation Offers
 * Loyalty Offers

Earn up to 10,000 points per night
on hotel stays.
Wanna receive email from us?You'll get the latest news, information, and
promotional offers from Southwest® all in one sweet email.Sign me up
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PROGRAM

 * About Rapid Rewards
 * Sign up
 * Earning Points
 * Estimate your Points
 * Tier Benefits
 * Rapid Rewards Credit Card
 * Redeem Points for Flights
 * Redeem Points for Hotels
 * Redeem Points for Car Rentals
 * Redeem Points for Gift Cards & More
 * Rapid Rewards Shopping
 * Rapid Rewards Dining


MANAGE

 * My Account
 * Account Login Help
 * Promotions
 * Buy or Transfer Points
 * Donate Points
 * Email Subscriptions


Wanna spring into summer?Earn 50,000
points.Learn more
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DOWNLOAD THE SOUTHWEST AIRLINES® MOBILE APP—IT'S READY WHEN YOU ARE.


DO IT ALL FROM THE CONVENIENCE OF AN APP:

 * Book, check in, change, or cancel flights.
 * Check flight status, boarding position, gate information, and travel alerts.
 * Get a mobile boarding pass you can save to Apple Wallet or Google Pay for
   quick access.
 * Sign up for or check your Rapid Rewards® account to stay on top of your
   flights, tier status, and point balance.
 * Let us know your preferences for push notifications—our latest schedule,
   sales, Rapid Rewards news, and more are sent straight to your phone.

What're you waiting for? Download the mobile app before your next trip!




MANAGE YOUR FLIGHTS ON THE FLY.

Whether on the app or on the mobile site, we make managing flights super simple
wherever you are.

 * Check in for your flight
 * Check flight status
 * Change or cancel your flight

Learn more about managing your flights


NEED A LYFT RIDE?

We've partnered with Lyft to give Customers a better day-of-travel experience.
Book your ride through the SWA app up to four hours before your flight and make
the trip to the airport a breeze. If your location services are turned on,
you'll see your estimated airport arrival time and cost—right on the home screen
of the app. Sign into the Southwest app with your Rapid Rewards number and
include it on your reservation so you can try it out on your next trip!


MOBILE BOARDING PASSES GO WHERE YOU GO.

View your boarding pass directly in your browser, save it to your phone via
Apple Wallet or Google Pay, or save it to your photos from an Android device.
Present your mobile boarding pass at security checkpoints and during boarding
and you're done! That's it. Trust us, we love it as much as you do.

If using an iPhone, you can add your boarding pass directly to Apple Wallet.
Have an Apple Watch? You can access your boarding pass once it is saved to Apple
Wallet.

If you're on an Android phone, use Google Pay and go!

Learn more about mobile boarding passes


ADD THE SOUTHWEST WIDGET TO YOUR IOS HOME SCREEN.

The app now supports adding the Southwest widget to your home screen. Keep track
of your flight info right on your home screen, without having to open the app.
Learn more about adding and editing widgets here.


GET HELP WHENEVER—AND WHEREVER—YOU NEED IT WITH LIVE CHAT.

Access is everything, and the Southwest app gives Customers convenient,
on-the-go access to help. In Live Chat, you can get questions answered through
our Southwest Bot 24/7 or with a Customer Representative daily from 6:00 a.m. to
8:00 p.m. Central Time.


LIVE CHAT FAQS


WHO CAN ACCESS LIVE CHAT IN THE SOUTHWEST APP?


Live Chat is available for all Customers.


WHERE CAN I FIND LIVE CHAT?


Live Chat can be found in the Southwest mobile app on iOS and Android devices,
or on our website's Help Center.

To access Live Chat in your app:

 1. Update your app to version 11.2+ or download the Southwest mobile app.
 2. Once in the Southwest mobile app, go to the main menu in the upper left-hand
    corner.
 3. Scroll down to the Help Center.
 4. Go to the bottom and click the "Show More" button.
 5. Select the "More Phone Numbers & Contact Options" button.
 6. Choose the "Before and during your trip" or the "After your trip" option.
 7. Click on the Chat icon in the bottom right-hand corner of your screen to
    chat with the Southwest Bot. If your question is not answered, you will have
    the option to chat live with a Customer Representative.


WHEN IS LIVE CHAT AVAILABLE?


Live Chat is available seven days a week between the hours of 6:00 a.m. to 8:00
p.m. Central Time.


WHAT TOPICS CAN A LIVE CHAT CUSTOMER REPRESENTATIVE HELP WITH?


Customer Representatives are able to assist with past trips, upcoming trips,
Rapid Rewards®, and Policies and Procedures. At this time, payment cannot be
accepted through Live Chat and it is not intended to handle all travel concerns.
Please Contact Us for more ways to connect with Southwest.


IF I DO NOT WANT TO WAIT ON HOLD FOR LIVE CHAT WHAT ARE MY OPTIONS?


If you do not want to wait on hold for Live Chat, please Contact Us for more
ways to connect with Southwest.


IS LIVE CHAT AVAILABLE ON SOUTHWEST.COM OR MOBILE.SOUTHWEST.COM?


Live Chat is only available on the Southwest mobile app on iOS and Android
devices (app version 6.1.0 or 6.1+).


IS LIVE CHAT AVAILABLE FOR SPANISH SPEAKING CUSTOMERS?


For help in Spanish, please contact our bilingual line at 1-800-826-6667.


CAN I ACCESS MOBILE LIVE CHAT WHILE MID-FLIGHT?


Yes! Mobile Live Chat is available on all WiFi-enabled aircrafts. You do not
need to purchase Inflight Internet to chat—simply connect to the Southwest WiFi
from your mobile device and open the Southwest mobile app.


PUSH NOTIFICATION FAQS


HOW DO I OPT IN TO PUSH NOTIFICATIONS?


On initial launch of the iOS app, you will be prompted to opt into push
notifications. If you choose to opt in, you will start to receive push
notifications. If you decide you do not want push notifications at the time of
launch, you are always able to either opt in or out via your app settings.


CAN I OPT OUT OF PUSH NOTIFICATIONS?


Of course! You can manage your preferences within your app settings at any time.


WHAT TYPES OF MESSAGING WILL I GET VIA PUSH NOTIFICATIONS?


You'll receive relevant information that will help in your overall trip planning
and day of travel. You may receive notifications for check in, when your flight
is boarding, and confirmation on your boarding position if you are A-list or
A-list Preferred, as well as if you have EarlyBird Check-In®.


WHO CAN GET PUSH NOTIFICATIONS?


If you have the Southwest iOS app on your iPhone version 8.0 or above, you can
opt in for push notifications. We have plans to add this functionality in the
future to our Android app.


OTHER FAQS


WHAT HAPPENS TO MY PARKING SPOT REMINDER IF I SIGN OUT OF THE SOUTHWEST APP?


If you're using Android, your picture and notes will stay in the parking spot
tool even if you sign out of the app and can only be deleted by you. If you're
using an iPhone, your picture and notes will not stay in the tool if you sign
out of the app. Please note that if you upload a picture of your car, that
picture could include personal information such as your VIN number or license
plate number, so please be careful who you let use your app while you have a
parking spot saved. Southwest will never share your notes or photos for any
reason other than to provide you with the parking spot tool functionality.


 * Help Center

 * Terms & Conditions
   |
 * Privacy Policy

 * Trademarks

 * Do Not Sell/Share My Info

© 2024 Southwest Airlines Co. All Rights Reserved.


Need help?Help CenterSubscribeWanna receive email from us?Sign up to get the
latest deals.Connect with usDiscussion Forum and StoriesMobile Apps



ABOUT SOUTHWEST

 * What's New
 * Press Room
 * Investor Relations
 * Corporate Citizenship
 * Southwest.fm
 * Supplier Information
 * Careers
 * Code of Conduct


FLYING SOUTHWEST

 * Flying with Southwest
 * Rapid Rewards®
 * International Travel
 * Airport Information
 * New Destinations
 * Explore Destinations
 * Popular Routes
 * Tarmac Delay Plan
 * Contract of Carriage
 * Flight Schedules
 * Carbon Offset Program


SOUTHWEST PRODUCTS

 * Fare Types and Benefits
 * EarlyBird Check-in®
 * Upgrade to Business Select®
 * Upgraded Boarding
 * Southwest® gift card
 * Hotels
 * Southwest Vacations
 * Inflight Entertainment & Internet
 * Food & Beverage
 * Southwest Business
 * Southwest Cargo
 * Groups
 * Charter Services
 * Southwest® The Store
 * Rapid Rewards® Credit Card


HELP CENTER

 * Sitemap
 * Customer Commitments
 * Baggage Policies
 * Special Assistance
 * Military & Government Travel
 * Customers of Size
 * Traveling with Infants
 * Traveling with Pets
 * Purchasing & Refunds
 * Complete account setup
 * Lost and Found
 * Southwest Vacations FAQ



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© 2024 Southwest Airlines Co. All Rights Reserved. Use of the Southwest websites
and our Company Information constitutes acceptance of our Terms and Conditions.
Privacy Policy Trademarks Do Not Sell/Share My Personal Information  

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