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https://www.xfinity.com/search

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SupportXfinity Home
Searchsubmit search


GETTING STARTED WITH THE XFINITY HOME APP

Learn how the Xfinity Home app keeps you connected and in control of your
Xfinity Home system.

What You'll Need:

 * Xfinity Home
 * The Xfinity Home app


SEE AN OVERVIEW OF YOUR SYSTEM

 1. Sign in to the Xfinity Home app.
 2. The top area of the Overview screen shows the armed status of your system.
 3. When there are system alerts, an Alerts icon (a triangle around an
    exclamation point) appears in the top right of the screen. Tap the icon to
    view the alerts.
 4. Scroll down the Overview screen to see live video from your camera, current
    information about your devices and recent system activity.
    
    



Tap the icons on the bottom bar for quick navigation.

 * Overview icon (home)
 * Activity icon (clock): View your system activity.
 * Automation icon (two dots under an arrow): View, add and manage rules.
 * More icon (three dots):
   * Change app settings and see information about the app.
   * Add a Works with Xfinity device to your system.
   * Sign out of the app.


MANAGE YOUR SENSORS AND DETECTORS

Scroll down the Overview screen and tap Security Sensors to view door or window
sensors and motion sensors. The Security Sensors screen shows you the status of
each sensor, such as whether a door or window is open or closed. If there are
any problems associated with a sensor, you'll see an alert.

Tap the sensor name to see details for that sensor. On the Device Settings
screen, you can tap the Sensor is active box to turn the sensor on or off. If
you turn off a Sensor, it won't trigger an alarm and any rules you have set up
for the sensor will not run. You can also rename a sensor from the Device
Settings screen.

Scroll down the Overview screen and tap Hazard Detectors to view smoke detectors
and water detectors. The Hazard Detectors screen shows you the status of each
detector. If there are any problems associated with a detector, you'll see an
alert. Tap the detector name to see details for that detector. You can rename a
detector from the Device Settings screen.


MANAGE YOUR CAMERAS

Many camera features depend on your camera model and video service.

Here are some features that may be available on your camera:

 * Pair a camera using the app
 * Turn sound on or off
 * Createrules
 * Rename a camera
 * Reset a camera
 * Restart a camera
 * Remove a camera from the system

If you need help with your camera, get troubleshooting tips.

Did You Know? Many camera functions and features are now available in the
Xfinity app including viewing live and recorded video, downloading motion clips
and changing camera settings like sound.

VIDEO SERVICES

Did You Know? Your camera can send you an alert when it detects motion. Learn
how to turn on Motion Notifications in the Xfinity app.

24/7 Video Recording

24/7 Video Recording continuously records video from your camera and stores it
for seven days. You can use the Xfinity Home app , your Subscriber Portal or
your X1 TV Box to view live video and review video clips automatically captured
when your camera detects activity. 24/7 Video Recording is available to Xfinity
Camera customers at a small monthly charge. You must own a compatible camera, or
you can purchase one from us. Learn more about 24/7 Video Recording.

Live Video Monitoring

Live Video Monitoring allows you to view live video from your camera. Video
isn't continuously recorded. If your camera is compatible, you can also save
pictures and video clips. Live Video Monitoring is included with your purchase
of an Xfinity Camera.

 1. On the Overview screen, scroll down to view a thumbnail of each camera in
    your system.
 2. Tap the camera thumbnail.
 3. On the Camera page, you can view live video for the selected camera.
    * 24/7 Video Recording: If you see the Recording (REC) indicator and a list
      of motion events, then 24/7 Video Recording is active on the camera.
      * Learn more about 24/7 Video Recording.
    * Live Video Monitoring: If your camera is compatible, you'll see the Record
      Video and Take Picture buttons.
      * Note: Videos and pictures are only saved in your account for 30 days. If
        you want to keep them longer, download them! Learn more about picture
        and video storage limits.
 4. Tap the button to take a real-time picture or video clip.
    * Tap View Saved in Activity to view your saved videos and pictures.
    * Tap a picture to see a larger image or tap a video to view a recording.
 5. On the picture/video screen, tap the download icon (down arrow) to download
    the picture/video to your mobile device. Tap the Share icon to share the
    picture/video with other people through text message or another app. Tap the
    Trash icon to delete the picture/video.
 6. On the Camera page, tap the three dots at the upper-right. On the Camera
    Settings screen you can turn 24/7 Video Recording on and off (if
    applicable), turn on sound, change the camera sensitivity to motion (if
    available for your camera) and restart the camera.


MANAGE YOUR RULES

Rules help you manage your system, saving you time and effort. They are
incredibly flexible, customized commands that you use to automate your system,
telling it what to do, at what times, on what days, and in response to what
events.

On the Overview screen, tap the Automation icon (arrow over two blue dots) to
see the rules that you've created for your system.


Learn more about rules: what they are, what they can do for you, examples and
more!



MANAGE YOUR SCENES

Scenes let you control multiple devices with a single command. You can use
scenes to organize tasks by time of day (like Good Morning), by activity (like
Leaving), or however you choose!

On the Overview screen, tap the Automation icon (arrow over two blue dots) to
see the scenes that you've created for your system.

To learn more about scenes, what they are, and what they can do for you, read
about Managing Scenes.



VIEW YOUR SYSTEM ACTIVITY

You can use the app to view a history of the events and alerts from your Xfinity
Home system for the previous 30 days.

 1. On the Overview screen, scroll down to the Latest Activity section. The most
    recent system events are listed.
 2. Tap an activity to see a full list of system events.
 3. The Activity screen shows your system activity, with the most recent event
    listed first. Tap Filter to view activities by a specific date.


CHECK YOUR SYSTEM ALERTS

On the Overview screen, tap the Alerts icon to view your system alerts. The red
circle on top of the icon indicates the current number of active system alerts.

Try to resolve an alert as soon as possible. If you need more help, see the
Xfinity Home Help and Support site for troubleshooting information or contact
us.


SIGN OUT OF THE APP

On the Overview screen, tap the More icon at the bottom of the screen, then tap
Sign Out.


RELATED ARTICLES

Arm and Disarm Your Xfinity Home SystemRename a Device from the Xfinity Home
AppControl Your Lights from the Xfinity Home AppFingerprint and Facial ID for
the Xfinity Home App - FAQsManage Emergency Contacts in the Xfinity Home
AppMessages from Your Xfinity Home System


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