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Text Content

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MY STORE:

RONA Quincaillerie A. Pouliot Beauharnois
209 chemin St-Louis
Beauharnois, Québec, J6N 2H8
Phone: (450) 225-5010

Open Now Until 6:00 pm

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Home / Online purchases


SHOP ONLINE AT RONA.CA

3 quick and easy ways of buying online

*Service provided in participating stores only.




PARCEL
SHIPPING

All products which can be shipped by parcel through carriers such as Canada Post
or Purolator will be identified as such. Delivery is free with any $49 and more
purchase

Once you have completed your online order, you will receive a confirmation email
which will give you additional information regarding your order’s status. You
will also receive a tracking number supplied by the carrier so that you can
track your order online.

For shipments delivered by Purolator
If you wish, you can authorize Purolator to leave your package at your door. To
do so, please visit Purolator.com Shipping Services and select Signature Not
Required / Origin Signature Not Required.

For orders over $250, a signature will be required upon delivery.

Delivery is not available to specific remote areas, such as the Yukon and the
Northwest Territories.


PICK-UP IN
STORE

As soon as one of your products is ready (you will receive an email for that
purpose), you can pick it up at your selected store. You may also wait until
your entire order is ready before picking it up.

From the moment your entire order is ready, you must come and pick it up at your
selected store within 7 days ­(within 2 days for live plant orders). After this
period, the store reserves the right to cancel the order and you will be
refunded.


You can pick-up your order:

Inside the store



Curbside*

Schedule your pick-up to save time!

For your convenience, we offer the ability to schedule curbside* or in-store
pick-ups.


HOW DOES IT WORK?

When you order online, choose the option “Pick-up in store“ at checkout.

You will receive an email confirming that your order is ready.

Use the Pick-Up Scheduler to select the time slot that suits you.

Park in one of the designated Curbside Pick-up spots, call the store, and an
associate will bring your order to your vehicle.*
OR
Locate the Pick-Up Zone to get your order.

When picking up your order, please provide a photo ID and a copy of the
confirmation email.

*Service provided in participating stores only.


RONA TRUCK
DELIVERY

We now offer a contact-free home delivery experience for items that are not
eligible for parcel delivery, such as appliances and patio sets. To protect the
health and safety of our customers and delivery teams, social distancing is used
during the delivery process, and temporary, alternate protocols have been put in
place to forgo the need for customers’ signatures. Products are now being
delivered to the first covered area of customers’ homes, garage or outside (if
applicable to the product type). If customers require placement or connections
of their appliances (when applicable), we also offer this option, however it
must be requested at the time of placing the order or when calling to set up the
delivery time as the carriers will need to complete a screening process in
advance of actual delivery to protect the health and safety of customers and
delivery teams.

This service is available in most of our stores at the cost of $79.

High demand periods and promotional events may result in additional delays.

Our expert centre will contact you to book an appointment in approximately 72
hours for appliance delivery and 24 to 48 hours for the delivery of other types
of products.

For any special handling need or any other specific request, please contact your
selected store. Some additional charges may apply.

When your items are delivered, you must be present and provide a photo ID.


INFORMATION ON YOUR ONLINE PURCHASES


ICON-ARROW-DOWN CONDITIONS APPLICABLE TO ONLINE PRODUCT AND GIFT CARD PURCHASES

It is possible to make online purchases via the RONA website. Those purchases
are subject to these conditions, which are applicable to online item purchases.
Please read them carefully, for when you buy via this website; you agree to be
bound by these terms and conditions along with any modifications made by RONA
Inc. from time to time.


ICON-ARROW-DOWN LIMITATION OF LIABILITY

Please note that the information on this website is based on the data available
to RONA when this website was developed and is the best we were able to obtain
overall. Despite the care taken by RONA, errors may have occurred.

However, no guarantee, implied or explicit, is made with respect to the RONA
Inc. website and/or the information contained therein. For a precise description
of any product, please refer to the text that appears in the description of the
illustrated product.

RONA reserves the right to cancel an online order at any time without notice.


ICON-ARROW-DOWN PRODUCT AVAILABILITY

Inventory shown as of yesterday. RONA Inc. makes every effort to stock
sufficient quantities of the products on its website. However, RONA Inc. cannot
guarantee the availability of these products. Despite the care taken by RONA
Inc., errors may occur. When there is an error in pricing or product
availability, it is corrected by our system. Certain items may be slightly
different from the images shown in the detailed product description on the
website. RONA will not be liable for any damages from stock shortages or delays
in delivery.


ICON-ARROW-DOWN PRICES

The prices shown on this website are based on the prices at which items are sold
at L’Entrepôt RONA, Home & Garden by RONA and RONA stores.

Due to unforeseeable market fluctuations, RONA Inc. reserves the right to change
the prices of products featured on its website at any time, without prior
notice. All prices quoted on the RONA website are in Canadian dollars and are
for illustrative purposes only. The prices of products featured on this website
may differ from the prices shown in stores for the same products. The prices of
identical products may also vary by store. Certain charges may also be added in
store.

All prices exclude the applicable federal and provincial taxes. The applicable
tax rate may vary by province and period. Federal and provincial taxes are based
on the prevailing rates at the time of purchase. All amounts are in Canadian
dollars.


ICON-ARROW-DOWN PAYMENT BY CREDIT CARD

You can make your online purchases with a credit card by entering the
cardholder’s name as well as the billing address during the online purchase
process. VISA and MasterCard credit cards issued by Canadian banks are all
accepted.

For authorization purposes, payment information is transmitted to Optimal
Payments via SSL. RONA complies fully with all PCI standards.

RONA reserves its right to confirm the validity of the transaction with the
cardholder.

When you shop online, the entire payment for your purchase is charged to your
credit card when you place your order.

Prepaid cards are not recommended for making online purchases.


ICON-ARROW-DOWN PAYING WITH PAYPAL

You can now pay for your online purchases using PayPal. It is a fast and safe
way to pay and is used in millions of stores worldwide.

User Fee

Signing up for a PayPal account is free, and there are no fees when making
purchases.

Open an Account

If you do not have a PayPal account, you may create one on paypal.com

How to Pay With PayPal

Look for the PayPal button at the checkout. Log in by entering your email
address and password. PayPal will process the payment without sharing your
financial details.

Returns and refunds

If PayPal was used for your purchase, your Paypal account will be credited for
the return amount. Certain exceptions may apply; please read our policy for
complete details.

Learn More About Paypal

https://www.paypal.com/ca/webapps/mpp/how-it-works?locale.x=en_CA

PayPal support: 1 855 477-1170


ICON-ARROW-DOWN DELIVERY OR PICK UP METHODS

The delivery or pick up options available for a given product are subject to
change, based on the store you have selected or that has been automatically
attributed to you. Please ensure that you have selected the store where you want
to pick up your order or the store which is the closest to the delivery address
before adding items to your cart to ensure you obtain all relevant information
regarding delivery or pick up option.

The delivery or pick up options available are also subject to change based on
the delivery address or the type of product ordered. Please visit the page
regarding Online Exclusives products or the tabs relating to home delivery by
carrier, RONA truck delivery or pick up in store.


ICON-ARROW-DOWN HOME DELIVERY BY CARRIER

Information on the carrier:

Depending on the weight of your order, it will be delivered by Canada Post or by
Purolator. Once your order is shipped, you will receive an email with the
designated carrier’s tracking number.



What should I do if some items are damaged?

If any of the items in your order are damaged upon receipt, please contact our
Customer Service team, Monday through Saturday , between 8:00 a.m. and 11:00
p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1 866 283-2239.



Are there products which cannot be delivered by a carrier?

Any item whose weight exceeds 68 kg, or whose size exceeds 270 cm long, or whose
total measurements (length + 2 x height + 2 x depth) exceed 419 cm cannot be
delivered by parcel.



Other restrictions may apply and change without notice.

Are there areas to which carriers will not deliver?

The Yukon, Nunavut, Northwest Territories, as well as Newfoundland and Labrador,
are excluded from parcel delivery. Furthermore, specific postal codes in remote
areas, the Anticosti Island and Northern Quebec are not eligible for delivery.

To find out if delivery is possible according to a given postal code, enter it
in the shopping cart when purchasing online. Alternatively, you can contact our
Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m.
(ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1 866 283-2239.

Are there fees for carrier delivery?

Shipping costs vary according to the total amount before taxes of all the
articles delivered by parcel in the same order:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97
$75.01 to $100 – $19.97
$100.01 and more – $24.97

Should someone be present to receive my parcel?

If the total amount before taxes of your order delivered by parcel exceeds $250,
a signature will be required upon delivery. If no one is present at the time of
delivery, you will receive a delivery attempt notice with information on where
you can pick up your shipment.

There will be a notice in the online order confirmation email stating whether a
signature will be required or not at the time of delivery.

Where can I track my order?

Once your order is shipped, you will receive an email with the tracking number
so that you can track your order online.

If you have lost the email or have not received it, please contact our Customer
Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and
Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1-866-283-2239.

How do I return my purchase if a carrier delivered my order?

You can return a purchase made through the RONA inc. website in one of the
following ways:

 * Online: you can return your product using the Returns and Orders page
 * In Store: you can also return the product to the store where you picked up
   the order by presenting your sales receipt
 * Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday,
   between 8:30 a.m. and 7 p.m. (ET)

   

Please refer to our Return Policy for the steps you need to take.


ICON-ARROW-DOWN RONA TRUCK DELIVERY

Appliances : see the Delivery and Installation of Appliances page for terms and
conditions specific to appliances.

For products other than appliances:

When you choose home delivery, the employee responsible for the delivery service
will contact you within 24 to 48 hours following your purchase to make an
appointment. Your products will be delivered in 4 to 10 days after your online
order. High demand periods and promotional events may result in additional
delays. Your purchases will be delivered by truck to your door where applicable.
Larger items such as lumber, drywall, flooring, etc. will be delivered to the
curbside only. Please note that our delivery service is only available within a
50-km radius from the selected store. For handling needs or other specific
requests, contact your selected store – additional charges may apply. RONA will
not leave merchandise at an unattended site – additional delivery charges will
apply for subsequent delivery to the site.

This service is available in most of our stores at the cost of $79.


ICON-ARROW-DOWN PICK UP IN STORE

When you purchase online, it is possible to indicate a third party for in-store
pick-up. This person must be 16 years old or older. You, or the authorized
person, must bring a copy of the confirmation email as well as a piece of
government-issued photo ID to verify the identity.


ICON-ARROW-DOWN CANCELLING OR CHANGING AN ORDER

You can cancel a purchase made through the RONA inc. website in one of the
following ways:

 * Online: if the order has not been processed, you can cancel your order
   through the Returns and Orders page
 * In Store: contact the store selected during your purchase
 * Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday,
   between 8:30 a.m. and 7 p.m. (ET)

You must indicate the number of the order you wish to cancel.

If your order has already been shipped, you cannot cancel or modify it. Once you
have received your order, you can request a refund with Customer Service.


ICON-ARROW-DOWN GIFT CARDS

Conditions applicable to online gift card purchases

Via the RONA website, you can purchase RONA gift cards online across Canada,
except the Yukon, Nunavut, Northwest Territories and Quebec's Far North. These
purchases are also governed by conditions below applicable to online gift card
purchases. Please take the time to read them carefully, because, by purchasing
gift cards through the website, you agree to be bound by these conditions and
any changes made by RONA Inc. from time to time.

Cancelling an online gift card order

To cancel a gift card order placed on the RONA website, simply contact Customer
Service within 24 hours of making this purchase or call 1 866 283-2239
(toll-free) Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and
Sunday between 8:00 a.m. and 10:00 p.m. (ET). Please quote the order number
indicated in the email you received. Once the gift card is received by the
recipient, it is impossible de cancel the order.

Gift card home delivery

The delivery of gift cards purchased through the RONA website is available
across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far
North.

Gift card delivery varies by destination. Gift cards are delivered 2 to 5 days
following the confirmation of your order in major urban areas and within 7
business days for remote locations. However, orders placed after 12:00 p.m. on
Friday will not be processed until the following Monday.

Your order is subject to the delivery policies and procedures of Canada Post’s
shipping service, the courier service RONA Inc. uses to deliver gift cards
purchased on its website.

You can track the delivery of your order on Canada Post’s website, which gives
you direct access to the Canada Post tracking system. You will need to enter the
tracking number associated with your delivery to do a search. This number will
be in the e-mail RONA Inc. sends you to confirm your transaction.

Gift cards that are part of orders delivered by truck or picked up in store will
be delivered by the same means, and will not be submitted by mail.


ICON-ARROW-DOWN RETURNS AND REFUNDS

Appliances: See the Returns and Refunds of Appliances section for the appliance
policy

Need to return items?

If for any reason you are not 100% satisfied with your product, return it within
90 days of purchase with a hassle-free return in store or online. Certain
exceptions and conditions apply*

Start your return online

*Return Policy
If for any reason you are not 100% satisfied with your product, please return it
within 90 days of purchase in its original condition and packaging with your
original receipt for a refund, exchange, or store credit. Certain exceptions and
conditions apply. To learn more, see the Returns and Orders page.
RONA inc. reserves the right to limit or refuse a return for any reason. The
Return Policy may be modified at any time without notice.




ICON-ARROW-DOWN TRANSACTION AND PERSONAL INFORMATION SECURITY

RONA inc. uses the Optimal Payments Plc payment service.

Any information you transmit on rona.ca is processed by a data encryption system
called Secure Socket Layer (SSL). The moment you visit a secure page, your
browser will post a message indicating that the document you have requested is
secure, and informing you that the information you transmit through that page
will be encrypted to guarantee its confidentiality. The page address will begin
with "https."

During an online purchase, the payment page is sent to Optimal Payments Plc’s
verification service so that RONA does not keep the banking information entered
in its systems.

While we use industry standard means to protect our websites and your
information, the Internet is not 100% secure. The measures we use are
appropriate for the type of information we collect. We cannot promise that your
use of our website will be completely safe. We encourage you to use caution when
using the Internet. To find out more on personal information confidentiality,
consult the Privacy Policy.


ICON-ARROW-DOWN LEGAL WARRANTY

The Consumer Protection Act gives a warranty on all goods you purchase or lease
from a merchant. The goods must be usable: for the purpose for which they are
ordinarily used (section 37 of the Act) and in normal use for a reasonable
length of time, which may vary according to the price paid, the terms of the
contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the Office de la protection
du consommateur website at www.opc.gouv.qc.ca.

For more information on our "Online Exclusive" product, visit our Q&A.

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Your store :

RONA Quincaillerie A. Pouliot Beauharnois
209 chemin St-Louis,
Beauharnois, Québec, J6N 2H8


Details | Change store
Call your store

Phone : (450) 225-5010

Open Now Until 6:00 pm
See our opening hours
Customer Service

Monday - Sunday: 8:30 AM - 7:00 PM (Eastern Time)

Contact Us | Find a store | FAQ | Returns and Orders

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