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Verify your Steam account to confirm your account status and prevent your
account from being mistakenly locked due to fraud.
Verify account
The issuance of this ordinance may not be rescinded
Ensuring the security of your Steam account is crucial to protecting your
personal information, game library, and in-game items. One of the most effective
ways to safeguard your account is by enabling Steam Guard. This feature adds an
extra layer of security by requiring you to authenticate any login attempts from
new devices or locations through your registered email or the Steam Mobile
Authenticator. Without this additional step, unauthorized access to your account
becomes significantly more difficult.

Moreover, account verification is mandatory when interacting with Steam Support,
particularly in chat. This process involves confirming your identity through
various methods, such as providing proof of purchase or answering security
questions. These measures are in place to ensure that only the legitimate
account owner can make changes or receive assistance, further securing your
account against potential threats.

By combining Steam Guard with strict verification protocols, you can
significantly reduce the risk of your account being compromised, ensuring that
your gaming experience remains safe and uninterrupted.
What problem did you encounter when verifying your account?
Known Issues with Internet Service Providers (ISPs)
Important: If you notice that your Steam connection only has issues during
certain hours of the day (for example in the evenings between 5pm and 11pm), it
is possible that your ISP is blocking or "shaping" your connection. Please test
your connection at other hours of the day and contact your ISP directly if you
believe this is causing the connection issue.

Some ISPs have been found to block ports required for the proper operation of
Steam and Steam games:
- 012.net (Steam traffic blocked)
- Bluewin (Firewall blocks Steam from provider side - must be disabled through
provider's service portal)
- Dutch Telecom (Steam traffic blocked)
- ISPFree (Steam traffic blocked)
- Micronet Broadband (Steam traffic blocked)
Troubleshooting Network Connectivity
Please follow the steps below to diagnose network connectivity issues within
Steam:
Check the Steam Server Status page to ensure the issue which you are
encountering is not related to system-wide downtime. If you encounter any
timeout errors when attempting to access Steam sites, it is very likely that
there is a system-wide issue and Steam will not be accessible until the issue is
resolved. Another steps...

Test Your Router
The Using a Router with Steam topic includes steps to isolate problems if they
occur at the router.

Troubleshoot all Firewalls See the Using a Firewall with Steam topic for
instructions to test and configure your firewall for Steam.

Note: If you are installing Steam for the first time or Steam has recently been
updated, a firewall may be preventing Steam from connecting to the Steam Network
- even if Steam worked correctly before the update was applied.

Disable Background Applications
Review the Programs Which May Interfere With Steam and reconfigure, disable or
uninstall any programs which may be preventing Steam and Valve games from
connecting.
Viruses, Trojans, Adware and Spyware
Scan your computer for Spyware, Malware, Adware, or Virus Interfering with
Steam.
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