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We are delighted to welcome you to a brand new world, brimming with opportunity,
and yet reassuringly filled with things that you love.

Our acquisition of the consumer banking business from Citi in India is complete
w.e.f. 1st March, 2023 ("Transfer Date")

A change of this nature will require a transition phase, and we are committed to
ensure that it is a seamless one.

During the transition:

 * Enjoy the product benefits, privileges, and relationships you have been
   accustomed to
 * Your Bank account number, Citibank® Debit Card/ Credit Card numbers, cheque
   books, IFSC, MICR codes-all remain the same.
 * Continue to use the Citi Mobile® App or Citibank® Online or reach out to
   CitiPhone®, relationship managers, and Citibank branches (which will be now
   branded as Axis Bank) for all your needs.


IMPORTANT INFORMATION ON PRODUCTS & SERVICES

BRANCHES & ATMS

BANK ACCOUNTS & CITIBANK® DEBIT CARDS

DEMAT & INVESTMENTS

INSURANCE

CREDIT CARDS

LOANS/ EMI ON CREDIT CARDS

MORTGAGE

ASSET BACKED FINANCE

CITIBUSINESS®

PERSONAL LOANS

CITIBANK READY CREDIT®


BRANCHES & ATMS

1. WILL THERE BE ANY CHANGES TO THE CITIBANK BRANCH / ATM TIMINGS AND LOCATIONS?

After the Transfer Date, Citibank branches & ATMs will be re-branded as Axis
Bank branches and ATMs.

 * While the branch timings will change, the locations of the branches and ATMs
   will remain the same.
 * The FIFC branch at Bandra Kurla Complex (Mumbai) will be closed with effect
   from the Transfer Date.
 * Branch & Locker access timings will be revised to 9:30 am - 3:30 pm (except
   Palladium branch, Mumbai) which will be operational from 11am to 9.30pm (cash
   timing being till 6pm).

2. WILL I BE ABLE TO ACCESS AXIS BANK ATMS AFTER THE TRANSFER DATE I.E. MARCH 1,
2023? WHAT WILL BE THE ATM CHARGES APPLICABLE ON USE OF AXIS BANK ATMS?

Yes, you will be able to access any Axis Bank ATM as your own after the Transfer
Date. The number of free transactions currently available to you at Citibank
ATMs will be extended to Axis Bank ATMs also. Similarly, any charges currently
applicable over and above free transactions at Citibank ATMs will be charged on
transactions at Axis Bank ATMs also.

3. WHAT SERVICES CAN I AVAIL AT THE AXIS BANK ATMS?

You can avail the following services at Axis Bank ATMs after the Transfer Date:

 * Balance Inquiry
 * Cash Withdrawal
 * Mobile Number Update (Mobile Number Registration)
 * PIN Change


BANK ACCOUNT & CITIBANK® DEBIT CARDS

1. WILL MY BANK ACCOUNT DETAILS REMAIN THE SAME?

You can continue using your Citi account without any changes in account number,
IFSC / MICR codes, Citibank® Debit Card, cheque book, Fees & Charges and
continue to enjoy the many benefits of your account. Any change will be notified
with prior notice.

2. WHAT CHANGES SHOULD I EXPECT RELATED TO MY CITI ACCOUNT AS ON THE TRANSFER
DATE?

 * Higher interest rate on Savings Bank account in line with Axis Bank rates
 * Revised SWIFT code for Foreign Currency Inward and Outward Transactions–
   AXISINBB

3. WILL MY CITI RELATIONSHIP MANAGER REMAIN THE SAME?

Yes, your existing Relationship Manager (RM) will continue to service your
account and will be there to support you through this transition. Any change
will be duly notified

4. WILL THERE BE ANY CHANGE IN MY CITIBANK® DEBIT CARD DETAILS, BENEFITS AND
FEATURES?

There will be no change in your Citibank® Debit Card, withdrawal limits and your
existing card will be functional as is with all benefits and features.

5. CAN I CONTINUE TO AVAIL OFFERS USING MY CITIBANK® DEBIT CARD?

Yes, you can continue to use your Citibank® Debit Card to avail all the offers
listed on Citibank® Online, as per the offer Terms & Conditions.

6. MY CITIBANK® DEBIT CARD IS GOING TO EXPIRE SOON, WILL IT BE RENEWED?

Your Citibank® Debit Card will be replaced automatically with a renewed
Citibank® Debit Card issued by Axis Bank, on expiry of your existing Citibank®
Debit Card. Any change will be notified with prior notice.

7. WILL I CONTINUE TO EARN REWARD POINTS ON SPENDS MADE WITH MY CITIBANK® DEBIT
CARD AND REDEEM THEM?

Reward points on your Citibank® Debit Card will continue to accrue and remain
available for redemption. There is no change to the earning ratio and redemption
process.

8. WHILE TRAVELLING ABROAD, WILL I BE ABLE TO WITHDRAW CASH AT CITI ATMS OR ANY
OTHER ATMS OUTSIDE INDIA WITH MY CITIBANK® DEBIT CARD?

Yes, you will be able to use your existing Citibank® Debit Card to withdraw cash
at any of the ATMs outside India, however applicable charges shall be levied.

9. WILL CITIGOLD® GLOBAL BANKING PRIVILEGES BE OFFERED?

Global Banking privileges like Access to Citigold® and Citigold Private Client®
lounges worldwide, Emergency Cash, Home Connect, Relocation Account Opening
service, Citigold® status portability & Citigold® credit portability will cease
as on the Transfer Date.

10. WILL THERE BE ANY CHANGE TO EXISTING DEPOSITS BOOKED AS AUTO RENEWAL?

There will be no change to the existing deposits getting auto renewed. For
customer with Multi deposits that are booked for less than INR 5000, you are
requested to liquidate the same by 28th Feb 2023 by visiting the branch or
through Citibank® Online. In absence of request, these deposits will be credited
back to the Savings Account Balance by the Bank. Alternatively, you can re-book
these deposits as per the new limits defined by the bank through Citibank®
Online (http://www.citibank.co.in/). There will be no premature penalty charged
for such deposits

11. I HAVE A CITI NRI BANK ACCOUNT, SHOULD I EXPECT ANY CHANGES?

 * Existing NRI Deposits (NRE/NRO/FCNR) will continue as is at the Citi Rate
 * Any new NRI deposit (NRE/NRO/FCNR) will be as per the prevailing Axis Bank
   rates
 * Revised SWIFT code for Foreign Currency Inward and Outward Transactions–
   AXISINBB
 * 1099 certificate issuance (to US NRIs) and reporting will be discontinued. As
   an alternative, you can download Interest certificate and Tax Deducted at
   Source (TDS) certificate from Citibank® Online to determine the amount of
   interest earned and the amount of tax deducted respectively.


DEMAT & INVESTMENTS

1. WHAT HAPPENS TO MY DEMAT ACCOUNT UNDER CITIBANK N.A. DPID – IN300685?

 * Ownership of this DPID will change to Axis Bank
 * DPID and Demat account number will remain unchanged
 * You can continue to place transactions for your Demat account through
   Branches using the DI slips that have been issued to you. Any change in this
   regard will be duly communicated to you in advance
 * You can also continue to use the SPEED-e facility for your transactions.

2. I HOLD MUTUAL FUND (“MF”) HOLDINGS / PORTFOLIO MANAGEMENT SERVICE (“PMS”) /
ALTERNATE INVESTMENT FUNDS (“AIF”), WHAT CHANGES SHOULD I EXPECT?

 * Your investments will be transferred to Axis Bank (ARN 0019)
 * You can continue to access your investment portfolio and transact in your
   investment account through Branches / RMs / Citibank® Online and Mobile
   Banking
 * Your existing investor risk rating will continue to be valid till its expiry
   date. The process for renewing your risk rating or making changes also
   continues to remain the same.
 * You will get access to Research Reports/Insights/Product Information and
   investment communication in line with Axis Bank’s house views, policies and
   standards to help you stay updated.

3. I HAVE PURCHASED SOVEREIGN GOLD BONDS (“SGBS”) THROUGH CITI, WHAT WILL HAPPEN
TO THOSE?

 * Your receiving office will be transferred to Axis Bank by RBI, Public Debt
   Office for all physical SGBs. You can contact Branches for any transaction /
   service requests.
 * For SGBs that are in dematerialized form, the holding will continue in the
   same Demat a/c. You can contact your DP for any transactions / service
   requests.

4. I HOLD STRUCTURED NOTES (“SN”) OR SECONDARY MARKET BONDS (“BONDS”), WHAT
CHANGES SHOULD I EXPECT RELATED TO THEM?

Your existing SN and Bonds holdings are held in dematerialized form in your
Demat account with a DP. If your Demat account is with Citi, please refer to the
question 1 under Demat and Investments section. If your Demat account is with
any other DP, you are requested to contact them for any service requests.


INSURANCE

1. WILL THE INSURANCE POLICIES TAKEN THROUGH CITI BE TRANSFERRED TO AXIS BANK?

You will continue to enjoy policy benefits as before provided all due premiums
are paid as and when due. The insurance coverage provided by the Insurer will
continue as is.

2. ONCE THE POLICY IS TRANSFERRED, WILL THE SAME SET OF SERVICES, COVERAGES,
BENEFITS AND PREMIUMS CONTINUE?

 * Yes, post transfer of your existing Citi relationship to Axis Bank, you will
   continue to avail same set of services that are currently available through
   Citi.
 * There will be no change in the premium being paid as a result of this
   transition. Any change in premium will be subject to the policy conditions
   which will be informed in advance.

3. WILL THERE BE A REQUIREMENT TO SUBMIT ANY FRESH INFORMATION LIKE ADDITIONAL
DETAILS / DOCUMENTS TO AXIS BANK UPON TRANSFER?

There is no fresh information, additional details and documentation required to
continue insurance policies purchased through Citi.

4. WHO CAN BE CONTACTED FOR ANY SERVICE / CLAIM REQUEST?

Please contact CitiPhone® / your existing home branch /Relationship
Manager/Service Manager/ Insurer for any service / claim request.

5. WHAT WILL BE THE IMPACT ON THE STANDING INSTRUCTION MAINTAINED WITH CITI FOR
DEBITING RENEWAL PREMIUM?

You may continue to make payments through existing modes. You will be informed
in advance in case any new repayment arrangements need to be made.

6. CAN THE POLICIES BE VISIBLE IN THE BANK STATEMENT OR THE ONE GLANCE
STATEMENT?

There is no change to the way your account functions. You will be duly informed
of all relevant changes to your services and products, with adequate advance
notice, prior to migration of products and services.


CREDIT CARDS

As a valued Citi client, you shall continue to enjoy the existing benefits and
privileges on your Citi® Credit Card and there are no changes to the value
proposition. You will be duly informed of all relevant changes when they occur,
with adequate advance notice

1. WHAT ABOUT REGULAR MERCHANT OFFERS AND DISCOUNTS ON CITI® CREDIT CARD?

All ongoing offers will be communicated to you. You may refer Citibank® Online
to know more about the ongoing offers and discounts on your Citi® Credit Card.

2. WILL THERE BE ANY CHANGE IN LOAN ON CREDIT CARD/ MERCHANT EMI GETTING BILLED?

There will be no change in interest rate applicable on any Loan / Merchant EMI
on your Citi® Credit Card. You will be duly informed of all relevant changes to
your services and products, with adequate advance notice.

3. MY CREDIT CARD IS COMING UP FOR RENEWAL/ OR I NEED A REPLACEMENT CARD. WILL
MY RENEWED/ REISSUED/ REPLACED CARD BE AN AXIS BANK BRANDED CARD?

Your renewed/ replaced Credit Card will continue as a Citi branded Card. Any
change will be notified with prior notice.

4. WILL CUSTOMERS BE ABLE TO USE CITI IOC CARD AT OUTLETS HAVING TIE-UP WITH
AXIS BANK AND GET THE SAME BENEFIT?

No, while currently you will not be able to avail same benefits as Axis Bank
Credit Cardholders at IOC outlets, you can continue availing the many benefits
of your Citi Indian Oil Credit Card at IOC outlets having existing tie-ups with
Citi. Any changes to this will be duly informed.

5. WILL THE CREDIT LIMIT ON THE CREDIT CARD REMAIN AS IT IS? IS THERE AN OPTION
FOR INCREASING THE CREDIT LIMIT?

Yes, credit limit on your Citi® Credit Card will remain the same without any
changes. You can get your Citi® Credit Card limit enhanced by contacting the
24x7 CitiPhone® helpline.

6. WHAT ARE THE CHANGES IN THE REWARD POINTS ACCRUAL AND REDEMPTION PROCESS?

There will be no changes in the reward Points accrual and redemption process for
your Citi® Credit Card.

7. WILL THE DATE OF CREDIT CARD STATEMENT GENERATION CHANGE?

There will be no change in the date of Statement generation for your Citi®
Credit Card. Also, your billing and payment cycle period will remain the same.

8. WILL THERE BE ANY CHANGE TO THE RATE OF INTEREST OR ANY OTHER CHARGES
APPLICABLE ON MY CITI® CREDIT CARD?

There is no change in the interest rate and any other charges as applicable
towards your Citi® Credit Card, and they will continue to remain as per the Most
Important Terms and Conditions. You will be duly informed of all relevant
changes with adequate advance notice.

9. DO I NEED TO MAKE ANY NEW/SEPARATE ARRANGEMENT FOR MY STANDING INSTRUCTIONS,
RECURRING MERCHANT PAYMENTS?

As you have given consent to transfer your Citi relationships, there is no need
to make any alternate arrangements. In case you are issued a replacement/new
card or there is change to your card number, then you will be required to
re-initiate recurring merchant payments or any other standing instructions on
your card.

10. WILL THERE BE ANY CHANGES IN THE CREDIT CARD BILL PAYMENT?

Please continue to make payments through existing modes, as at present. You will
be informed in advance of any changes to the repayment plan.

11. WHOM SHOULD I CONTACT FOR MY GRIEVANCE REDRESSAL?

We request you to please contact the 24x7CitiPhone® helpline for any grievance
or support required.


LOANS/ EMI ON CREDIT CARDS

1. DO I STILL NEED TO MAKE PAYMENTS TOWARDS THE OUTSTANDING BALANCE OF MY CREDIT
CARD / LOANS?

Yes, please continue to make timely payments as per the terms of your credit
card/ loan products to avoid adverse reporting to credit bureau.

2. HOW CAN I PRE-CLOSE MY LOAN ON CREDIT CARD NOW?

Your loan can be pre-closed as per existing Citi loan pre-closure process.


MORTGAGES

1. WHAT WILL HAPPEN TO MY HOME LOAN OR PROPERTY POWER TERM LOAN ACCOUNT?

If (a) your loan is fully disbursed, or (b) your loan is partially disbursed and
you have consented to transfer it to Axis Bank, the same shall be assigned to
Axis Bank. The same is in line with the loan agreement duly executed which has a
specific clause on assignment /securitization and entitles Citi to assign a
customer’s loan.

2. ARE THERE ANY CHANGES IN TERMS AND CONDITIONS OF LOAN AGAINST PROPERTY OR
HOME LOAN?

There will be no changes in any terms & conditions of existing credit
facilities. Any changes in the terms & conditions will be informed in advance,
to avoid any inconvenience.

3. WILL A NEW LOAN AGREEMENT BE SIGNED BETWEEN ME AND AXIS BANK AND WILL THERE
BE A STAMP DUTY LEVY?

There is no need to enter into a new agreement with Axis Bank and you will not
be required to pay additional stamp duty. If there is any change, you will be
updated and advised accordingly.

4. WILL THERE BE CHANGES IN THE TERMS AND CONDITIONS OF MY HOME CREDIT FACILITY?

There will be no changes in the Home Credit facility if you have provided
consent to transfer the loan facility to Axis Bank. In case of any change in the
future, you will be informed, in advance.

5. WILL THE INTEREST I PAY TODAY ON MY HOME LOAN CHANGE?

There will be no change to the interest rate prevailing on your loan. If the
interest rate on your loan is variable, it will continue to move in accordance
with the changes announced in the benchmark rate to which it is linked, in line
with repricing reset cycle applicable on loan. Any change will be notified with
prior notice.

6. WILL THERE BE ANY CHANGE IN BENCHMARK RATE FOR MY LOAN WITH CITI AFTER
TRANSFER OF LOAN TO AXIS BANK?

There is no immediate change in the benchmark rate on your loan. If your loan is
linked to Treasury Bill Linked Rate (TBLR), the same will now be moved to a
repurchase agreement (REPO), the Axis Bank team shall contact you post the
assignment of the loan with the process and modalities as applicable. Please
note that there shall be no change to the interest rate on the loan. If your
loan is benchmarked to Citibank Mortgage Prime Lending Rate (CMPR), Base rate or
Marginal Cost Lending Rate (MCLR), the same will not undergo any change. In case
of any change during the course of the transition, you will be updated with due
notice.

7. WILL THERE BE ANY CHANGES IN SERVICE CHARGES FOR EXISTING LOAN ACCOUNTS POST
TRANSFER OF BUSINESS?

There will be no changes in service charges for existing loan accounts. Any
changes in the same will be informed in advance, to avoid any inconvenience.

8. HOW CAN I PAY FOR MY EXISTING LOANS (FORECLOSURES)? WHAT ARE FORECLOSURE
CHARGES THAT WILL BE APPLICABLE?

For closure of existing loans, please contact your CitiPhone® banking
support/write to us through Citibank® Online / nearest Citibank
branch/Relationship Manager/Service Manager.

9. DO I NEED TO GIVE FRESH MANDATE FOR STANDING INSTRUCTION FOR PAYMENT OF LOAN
INSTALMENTS?

No, fresh mandate will not be required for existing customers.

10. I HAVE A LOAN FACILITY SANCTIONED IN. CAN I GET THE DISBURSEMENT POST
TRANSFER OF BUSINESS OR DOES IT REQUIRE NEW SANCTION?

There will be no requirement of fresh sanction and existing sanction will be
honored. Regular renewal/enhancement of the limits after the Transfer Date will
be handled at existing channels as per Axis Bank policy.

11. WHAT WILL HAPPEN TO MY ORIGINAL TITLE DEEDS DEPOSITED WITH EXISTING BANK
AFTER TRANSFER OF BUSINESS?

The document custody will move to Axis Bank after Transfer of business. All the
documents submitted by you continue to be safely stored and can be retrieved on
request.

12. WILL I BE ABLE TO ACCESS MY EXISTING DOCUMENTS RELATED TO LOANS THROUGH
ONLINE BANKING?

There is no change on Transfer Date. All required statements and certificates of
loan can be accessed through existing channels like CitiPhone®, Citibank®
Online, Citi Mobile® App. For further assistance you can contact your
relationship manager/ service manager or branch. Any change in method of
accessing documents (if any) in future will be duly informed in advance.


ASSET BACKED FINANCE (ABF)

1. WHAT WILL HAPPEN TO COMMERCIAL VEHICLE OR CONSTRUCTION EQUIPMENT LOAN
ACCOUNTS?

Your respective loans will be assigned to Axis Bank. The same is in line with
the loan agreement duly executed which has a specific clause on assignment
/securitization and entitles Citi to assign a customer’s loan. You will receive
an intimation as and when the assignment is completed.

2. WILL A NEW LOAN AGREEMENT BE SIGNED BETWEEN ME AND AXIS BANK AND WILL THERE
BE A STAMP DUTY LEVY?

There is no need to enter into new agreement with Axis Bank and you will not be
required to pay additional stamp duty. If there is any change, you shall be
updated and advised accordingly.

3. WILL I BE REQUIRED TO SIGN ANY ADDITIONAL DOCUMENTS?

You will be updated should there be any requirement of additional documents from
you.

4. WILL THE LIEN ON MY REGISTRATION CERTIFICATE CHANGE?

There will be no change to the Lien on your Registration Certificate. You will
be updated and advised accordingly, should there be any changes.

5. WILL THERE BE ANY CHANGE TO THE CHARGES APPLICABLE ON MY LOAN?

There will be no change to the charges applicable to your loan and will remain
as per the agreement entered into with Citi. You will be updated and advised
accordingly, should there be any changes.

6. DO I STILL CONTINUE TO MAKE MONTHLY REPAYMENT FOR MY OUTSTANDING BALANCE OF
LOAN AS PER MY NORMAL REPAYMENT SCHEDULE WITH CITI?

Yes, you should continue to make timely payments as per the terms of your loan
with Citi. Any delay in repayment could lead to adverse bureau reporting.

7. WILL THE TRANSFER IMPACT MY CURRENT REPAYMENT PLAN OR ELIGIBILITY TO APPLY
FOR ANY PAYMENT ASSISTANCE PLANS WITH CITI?

No, there will be no impact on your repayment plan. You will be informed in
advance of any changes in the repayment plan.

8. DO I NEED TO MAKE ANY NEW/SEPARATE ARRANGEMENT FOR MY LOAN REPAYMENT, ARE THE
PAYMENTS VIA REAL-TIME GROSS SETTLEMENT (RTGS)/ NATIONAL ELECTRONIC FUNDS
TRANSFER (NEFT) VALID?

There is no immediate change in repayment arrangement to Citi and payment
options. You should continue to make payments through existing modes, as at
present. You will be informed in advance of any change in the repayment plan.

9. DO I CONTINUE TO ISSUE INSTRUMENTS / CHEQUES TO CITI COLLECTION VENDORS IN
THE CASE OF DELINQUENT ACCOUNTS?

There is no change in the process to be followed for issuing instruments to Citi
collection vendors. You will be updated and advised accordingly, should there be
any changes.

10. WHO WILL SERVICE MY LOAN FOR QUERIES/STATEMENTS/DEMOGRAPHIC CHANGE/OVERDUE
DETAILS ETC.?

The existing customer service channel will continue to service your account and
will be there to support you through this transition.

11. POST TRANSFER, WHO DO I APPROACH FOR CLOSURE OF LEGAL CASE FOR RECOVERY OF
DUES AND/OR SETTLEMENT AND WHO WILL SERVICE THE LOANS, ISSUE NO OBJECTION
CERTIFICATE (NOC), RENEWAL OF PERMIT/ HAND OVER ORIGINAL INVOICES FOR OUR
VEHICLES/EQUIPMENT/OR HELP IN SETTLE ACCIDENT OR THEFT CLAIMS?

Post transfer, Axis Bank will service your products. You will be duly informed
of all relevant changes to your services and products, with adequate advance
notice.

12. FOR LOANS BOOKED IN CITICORP FINANCE (INDIA) LIMITED (CFIL), WHAT WILL
HAPPEN TO MY TDS REFUNDS, AND WHO WILL PROCESS IT?

Tax deducted and paid in the name of CFIL until the date of assignment of your
loan to Axis Bank will be refunded by CFIL as per the existing process of
verification of documents relating to TDS credit. If there is any change, you
will be updated and advised accordingly.

13. UNTIL WHICH PERIOD TDS NEEDS TO BE DEDUCTED / PAID?

Up till the Transfer Date, you should continue to deduct and pay tax in the
Permanent Account Number (PAN) of CFIL.

14. DO I NEED TO CONTINUE DEDUCTING TDS POST TRANSFER OF THE PORTFOLIO TO AXIS
BANK?

No, you will not be required to deduct TDS post the transfer to Axis Bank. As
per the provisions of Section 194A of the Income-tax Act, 1961, no tax is
required to be deducted from interest paid to any banking company to which the
Banking Regulation Act, 1949, is applicable.


CITIBUSINESS®

1. WILL THERE BE ANY CHANGE IN MY LOAN / FEES OR REPAYMENT CYCLES?

For loans, the fees, charges, product features, repayment cycles remain as is.

2. SHOULD I EXPECT ANY KEY CHANGES WITH REGARDS TO MY CITIBUSINESS® ACCOUNT
WHILE MAKING DOMESTIC TRANSACTIONS?

For domestic transactions, you can continue to use your existing CitiBusiness®
current account along with Citibank® Online and the Citi Mobile® App, excluding
the below mentioned transactions till further intimation.

3. WHAT CHANGES WILL COME INTO EFFECT WHILE USING MY CITIBUSINESS® ACCOUNT FOR
PRODUCTS LIKE BUSINESS LOANS, TRADE AND FOREIGN EXCHANGE SERVICE ETC.

If you are currently availing products such as business loans, trade & foreign
exchange services with Citi, we propose to set up a loan account(s), current
account(s) (including exchange earners' foreign currency account (EEFC) &
foreign currency accounts (FCY)) in your name with Axis Bank, together with all
facilities/services linked to such accounts which are currently availed by you
on the same terms and conditions.

You will be required to initiate all transactions mentioned below from your Axis
Bank account(s) on and from the Transfer Date. You will be informed of the same
with adequate advance notice.

 * Any trade transactions including those involving foreign currency such as
   import payments, export bill realizations.
 * Issuance of fresh bank guarantees and letters of credit.
 * Forex transfers (Inward/Outward), fresh forward booking and
   utilization/cancellation of existing contracts, utilization or draw-down of
   existing credit facilities including cash credit (CC) / Overdraft limit, term
   loan, export finance (pre and post shipment), etc.
 * Payment of outstanding amounts due under the availed facilities arising on
   respective due dates (since existing outstanding have been transferred to
   loan accounts opened in Axis Bank)

The new loan account(s) / current account(s) together with linked facilities
will remain inactive and non-operational up to the Transfer Date and will be
activated and made available for use from the Transfer Date. A detailed
communication on this has already been sent to your mailing address.


PERSONAL LOANS

1. ARE THERE ANY CHANGES IN TERMS AND CONDITIONS OR FEATURES OF MY PERSONAL
LOAN?

There will be no changes in any terms & conditions or features of existing
personal loan. If in the future there are any changes, you will be informed in
advance, to avoid any inconvenience.

2. WILL THERE BE ANY CHANGES IN SERVICE CHARGES FOR EXISTING LOAN ACCOUNTS POST
TRANSFER OF BUSINESS?

There will be no changes in service charges for existing loan accounts.

Any changes in the future will be informed in advance, to avoid any
inconvenience.

3. DO I STILL NEED TO MAKE PAYMENTS TOWARDS THE OUTSTANDING BALANCE OF MY LOANS?

Yes, please continue to make timely payments as per the terms of your loan to
avoid adverse reporting to credit bureau.

4. HOW CAN I PRE-CLOSE MY LOAN NOW?

Your loan can be pre-closed as per existing Citi loan pre-closure process.


CITIBANK READY CREDIT®

1. ARE THERE ANY CHANGES IN TERMS AND CONDITIONS OF MY CITIBANK READY CREDIT®
FACILITY?

If you have provided consent for transfer of your facility to Axis Bank, there
will be no changes in existing terms & conditions of your Citibank Ready Credit®
facility. Any changes in future in the terms & conditions or features will be
informed in advance, to avoid any inconvenience.

2. WILL THERE BE ANY CHANGES IN FEES/ CHARGES OR RATE OF INTEREST FOR EXISTING
CITIBANK READY CREDIT® ACCOUNT POST TRANSFER OF BUSINESS?

There will be no changes in fees/ charges or Rate of Interest for existing
accounts (which have consented for transfer to Axis Bank). Any changes in the
same in the future will be informed in advance, to avoid any inconvenience.

3. DO I STILL NEED TO MAKE PAYMENTS TOWARDS THE OUTSTANDING BALANCE OF MY
CITIBANK READY CREDIT® ACCOUNT?

Yes, please continue to make timely payments as per the terms of your Citibank
Ready Credit® facility to avoid adverse reporting to credit bureau.

4. WILL MY EXISTING CITIBANK READY CREDIT® ACCOUNT FEATURES REMAIN AS IS POST
TRANSFER OF BUSINESS?

As a valued client, you shall continue to enjoy the existing benefits and
privileges on your Citibank Ready Credit® account and there are no changes to
the value proposition. You will be duly informed of all relevant changes in
advance.



Citi India consumer banking customers are now served by Axis Bank.

Citi India has transferred ownership of its consumer banking business to Axis
Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.

Consumer banking customers can continue to use all existing Citi products and/or
services, branches, ATMs, internet banking and Citi Mobile® App as usual. Axis
Bank is the provider of Citi branded consumer banking products in India
temporarily and Citi India is providing certain services in respect of those
products.

The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar
trademarks and derivations thereof are used temporarily under license by Axis
Bank from Citigroup Inc. and related group entities.

Copyright © 2023 Axis Bank

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