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FRESHSERVICE

Freshworks Inc
3.4star
1.28K reviews
100K+
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Everyone
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ABOUT THIS APP


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Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT
service desk management solution in the cloud. The productivity centric
Freshservice mobile app has been designed keeping in mind an IT agent’s
flexibility to stay connected, ‘on the go’. With an industry first module named
‘To-Dos’ it enables the agent to prioritize their day and see all the work
stream in a single window. Additionally other core ITIL modules such as incident
management, change management, service catalog, asset management, user
management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and
due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default
views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just
stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track
service requests.
9. Update all the details for assets, add new assets to the CMDB using the
barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Updated on
Aug 25, 2022


DATA SAFETY


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Safety starts with understanding how developers collect and share your data.
Data privacy and security practices may vary based on your use, region, and age.
The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

See details


RATINGS AND REVIEWS

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Ratings and reviews are verifiedinfo_outline
3.4

1.28K reviews
5

4

3

2

1

A Google user

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April 26, 2019
The app was a 5 star until the last update. The old notifications were perfect
for my taste. Since the last update, I can no longer delete the notifications
when I am done with them, just flag them as read. So I always have hundreds of
them showing in my list and it no longer shows which ones I have already read.
So for me the last update is a step back. The app is no longer sending me
notifications on my lock screen when a ticket I am watching has been updated.
They should rollback this update.
20 people found this review helpful
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Freshworks Inc
May 11, 2019
Apologies for the bad experience you had using the app. We have introduced an
update that keeps the notifications from the web and the mobile apps in sync.
There were a few issues and, uninstalling and reinstalling the app would fix
them. We're also working on a UX upgrade to make the read/unread notification
distinction more pronounced.
Scott Ishbia

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July 28, 2022
The new ui is horrible. Sometimes if there s third response in the ticket it
won't load until you exit re open the ticket multiple times. Miss the easy reply
button at the bottom to be able to send and revolve
4 people found this review helpful
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No
Freshworks Inc
August 8, 2022
Hi Scott, we apologize for the experience you've had with the app. We'll look
into the performance issues you've faced and see if we can fix them soon.
Feedback taken regarding the 'Reply' functionality. We'll reintroduce it soon.
Thank you for taking the time to give us feedback.
Liam Grainger

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July 25, 2022
Can the update that's just come out be reverted, the layout and look of the app
is just dreadful now! Since 22nd July. Had no problems with the app before that
but now it's so much worse, what were the devs thinking!
6 people found this review helpful
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No
Freshworks Inc
August 8, 2022
Hi Liam, we apologize for the experience you've had with the app. We've released
another update to the app to bring back some functionalities that were missing.
If you have any specific feedback about why the new UI isn't cutting it for you,
please let us know at support@freshservice.com. We're looking forward to making
it better.

See all reviews


WHAT'S NEW

- The ability to collapse and expand Ticket replies is back!
- Support for cc functionality in Incidents
- A few more enhancements and bug fixes
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DEVELOPER CONTACT


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Website
http://freshservice.com/

email
Email
support@freshservice.com

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Privacy policy
http://freshservice.com/privacy



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