www.stc.com.sa Open in urlscan Pro
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Form analysis
5 forms found in the DOM

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Name: responsivePopBlogSearch — GET

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---

Text Content

Personal
Personal Business Wholesale Sustainability Investors
Mobile Overview Mobile
Packages
Postpaid
Prepaid
Quicknet
mofawtar control packages
Additional features
sawa visitor
quicknet
Quicknet Postpaid
Quicknet prepaid
Roaming
Roaming Prices
Roaming Packages
self activation sim
Other services
Track Orders
Sim Replacement
Transfer to stc
Upgrade to Postpaid
Show terminated accounts
Baity Overview Baity
Baity packages
Keys
Coverage Solutions
FTTR
Direct internet
Smart home
Other services
International call charges
Lifestyle Overview Lifestyle
stc pay
stc play
Direct billing
stc Apps & Services
stc Wi-Fi
stc tv
Devices Overview Devices
All devices
Smart phones
TVs and Entertainment
Watches
Tablets & Laptops
Accessories
5G \ 4G Routers
Gaming
Audio Devices
Home devices
Wifi solutions
Smart TVs
Purchasing Services
Installments Program
Trade-in
Quara Finance
Installment Programs with Banks
Tamara
After Sales
stc Protect
Apple Watch Service
User guide
Loyalty Overview Loyalty
Qitaf
Back-to-school offers from qitaf
Get to know qitaf
Become a qitaf partner
Redeem partners
Earn Partners
qitaf rewards
qitaf non stc
Tamayouz
tamayouz memberships
Tamayouz partners
tamayouz membership Points
Complaints Overview Complaints
Store Overview Store
Connect Overview Connect
Mobile
Business Postpaid (Mobile Voice)
Business Sawa (Mobile Voice)
Forun (Push-to-talk)
Tetra Network (Terrestrial Trunked Radio)
Cell on Wheels (CoW)
M2M Platform
Addon
CaaS
Fixed Voice
Session initiation protocol (SIP) Trunking
Special service number (short number) Telephone
Special service number (Universal Access Number 9200)
Public switched telephone network (PSTN) voice service
Other Services
Connectivity
Layer 3 Connectivity Service (IP VPN)
international ipvpn
DWDM
Business Link 5G
Mobile IPVPN
Internet
Fixed Broadband Internet Service
5G Internet 5G Broadband Internet Service
FTTB service
Wi-Fi Solutions
Quicknet Business (Mobile Data)
Dedicated Internet Access (Shamel) - DIA
Business Event
Dedicated Access DA
Satellite
SAT Link
SAT ATM (Layer 2 connectivity service)
SAT SIP
SAT Mobility
SAT Backup IP (Layer 2 connectivity service)
Devices & Apps
Honeywell
Tari (Over-The-Top (OTT) Application)
Premium Device Protection
Digitize Overview Digitize
Cloud Services
Backup as a Service (BaaS)
Correspondence management systems (SaaS)
Disaster Recovery as a Service (DraaS)
SDDC Flex - Private Cloud (IaaS)
Cloud Marketplace
IoT
Video Surveillance System VSS (IoT)
Virtual Clinic (IoT)
Financial and Retail Solutions (IoT)
MSP Gate way
MSP POS Bundle
SoftPOS
Transportation and logistics (IoT)
Shuttle bus
Fleet Solutions
Protect Overview Protect
Distributed Denial of Service (DDoS) Protection
Managed SOC
Digital Signature
Email Spam and Malware Protection
Managed Web Security
Periodic Vulnerability Scan
Compromise-Assessment
link check from stc lab
Security Enhancement
Monitor Overview Monitor
Managed Infrastructure
Managed NOC (Network Operation Center) - (MIS)
Office in a Box
Managed Back-up as a Service (MBAAS)
Enterprise Mobility Management
Managed Network
Managed LAN
Managed Router Service (MRS)
Managed WLAN - MODAR
Management of bigger Events - Managed Event Service
Software Defined Wide Area Network (SD-WAN)
Managed Voice Gateway (MVG)
Loyalty Overview Loyalty
Qitaf Business
Get to know our partners
Become a qitaf partner
Voice & Roaming Overview Voice & Roaming
Voice & SMS
International Call Termination
International Voice Hubbing
International Toll-Free Calls
International SMS Termination
Roaming
xVNO hosting
National eSIM
Accesses Service Overview Accesses Service
FTTH Fiber to the home
FTTT Fiber To The Tower
National L2 VPN
National MPLS L3 VPN
National Roaming
MVNO services
Facility Services Overview Facility Services
Dark Fiber
In Building Solution
National eSIM
Hands & Eyes
Out of Band
DC Cross Connect
DC Collocation and Hosting
Capacity Services Overview Capacity Services
Connectivity
Submarine Capacities
International Private Leased Circuit
Restoration Services
IP interconnection
Hard Patched Transit
Metro Connect
Networking
Wholesale Transmission Link
Wavelength DWDM
Network-to-Network Interface
Landing Station Interconnection
Data Services Overview Data Services
AIC
National Peering Service
IP Transit
Documents Overview Documents
Investment Overview Investment
contact us Overview contact us


mystc
تصفح بالعربية why stc


Menu
 * Personal
   Mobile
   
   
   MOBILE
   
   mofawtar plans give you social, data, calls and more
   
   Overview
   Packages >
   Postpaid
   Prepaid
   Quicknet
   mofawtar control packages
   Additional features
   sawa visitor
   quicknet >
   Quicknet Postpaid
   Quicknet prepaid
   Roaming >
   Roaming Prices
   Roaming Packages
   self activation sim
   Other services
   Track Orders
   Sim Replacement
   Transfer to stc
   Upgrade to Postpaid
   Show terminated accounts
   
   Baity
   
   
   BAITY
   
   Live your life with baity packages and enjoy unlimited internet at high
   speeds that suit your home entertainment needs
   
   Overview
   Baity packages
   Keys
   Coverage Solutions >
   FTTR
   Direct internet
   Smart home
   Other services
   International call charges
   
   Lifestyle
   
   
   LIFESTYLE
   
   Services that suit your life
   
   Overview
   stc pay
   stc play
   Direct billing
   stc Apps & Services >
   stc Wi-Fi
   stc tv
   
   Devices
   
   
   DEVICES
   
   Choose your devices.
   
   Overview
   All devices >
   Smart phones
   TVs and Entertainment
   Watches
   Tablets & Laptops
   Accessories
   5G \ 4G Routers
   Gaming
   Audio Devices
   Home devices
   Wifi solutions
   Smart TVs
   Purchasing Services >
   Installments Program
   Trade-in
   Quara Finance
   Installment Programs with Banks
   Tamara
   After Sales >
   stc Protect
   Apple Watch Service
   User guide
   
   Loyalty
   
   
   LOYALTY
   
   Find out everything about tamayouz clients And explore the world of qitaf
   
   Overview
   Qitaf >
   Back-to-school offers from qitaf
   Get to know qitaf
   Become a qitaf partner
   Redeem partners
   Earn Partners
   qitaf rewards
   qitaf non stc
   Tamayouz >
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   Tamayouz partners
   tamayouz membership Points
   
   Complaints
   Store
   
   
   mystc
 * Business
   Connect
   
   
   CONNECT
   
   stc offers various communication packages for business connectivity with
   services starting from mobiles, internet and devices to apps and satellites
   to help your business grow.
   
   Overview
   Mobile >
   Business Postpaid (Mobile Voice)
   Business Sawa (Mobile Voice)
   Forun (Push-to-talk)
   Tetra Network (Terrestrial Trunked Radio)
   Cell on Wheels (CoW)
   M2M Platform
   Addon
   CaaS
   Fixed Voice >
   Session initiation protocol (SIP) Trunking
   Special service number (short number) Telephone
   Special service number (Universal Access Number 9200)
   Public switched telephone network (PSTN) voice service
   Other Services
   Connectivity >
   Layer 3 Connectivity Service (IP VPN)
   international ipvpn
   DWDM
   Business Link 5G
   Mobile IPVPN
   Internet >
   Fixed Broadband Internet Service
   5G Internet 5G Broadband Internet Service
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   Dedicated Internet Access (Shamel) - DIA
   Business Event
   Dedicated Access DA
   Satellite >
   SAT Link >
   SAT ATM (Layer 2 connectivity service)
   SAT SIP
   SAT Mobility
   SAT Backup IP (Layer 2 connectivity service)
   Devices & Apps >
   Honeywell
   Tari (Over-The-Top (OTT) Application)
   Premium Device Protection
   
   Digitize
   
   
   DIGITIZE
   
   The internet is no longer just about connectivity. New tools and solutions
   can help your organization operate more efficiently. Whether through IoT, or
   cloud technology, we have technologies that can take your organization leaps
   and bounds.
   
   Overview
   Cloud Services >
   Backup as a Service (BaaS)
   Correspondence management systems (SaaS)
   Disaster Recovery as a Service (DraaS)
   SDDC Flex - Private Cloud (IaaS)
   Cloud Marketplace
   IoT >
   Video Surveillance System VSS (IoT)
   Virtual Clinic (IoT)
   Financial and Retail Solutions (IoT) >
   MSP Gate way
   MSP POS Bundle
   SoftPOS
   Transportation and logistics (IoT) >
   Shuttle bus
   Fleet Solutions
   
   Protect
   
   
   PROTECT
   
   Stay safe with our advanced and proactive protection plans and solutions and
   focus on the big picture.
   
   Overview
   Distributed Denial of Service (DDoS) Protection
   Managed SOC
   Digital Signature
   Email Spam and Malware Protection
   Managed Web Security
   Periodic Vulnerability Scan
   Compromise-Assessment
   link check from stc lab
   Security Enhancement
   
   Monitor
   
   
   MONITOR
   
   We’ve designed at stc a number of managed services that enhance your control
   over your digital environment
   
   Overview
   Managed Infrastructure >
   Managed NOC (Network Operation Center) - (MIS)
   Office in a Box
   Managed Back-up as a Service (MBAAS)
   Enterprise Mobility Management
   Managed Network >
   Managed LAN
   Managed Router Service (MRS)
   Managed WLAN - MODAR
   Management of bigger Events - Managed Event Service
   Software Defined Wide Area Network (SD-WAN)
   Managed Voice Gateway (MVG)
   
   Loyalty
   
   
   LOYALTY
   
   Find out everything about Business Referral Program And explore the world of
   qitaf Business
   
   Overview
   Qitaf Business >
   Get to know our partners >
   Become a qitaf partner
   
   
   
   mystc
 * Wholesale
   Voice & Roaming
   
   
   VOICE & ROAMING
   
   Learn more about Voice & Roaming
   
   Overview
   Voice & SMS >
   International Call Termination
   International Voice Hubbing
   International Toll-Free Calls
   International SMS Termination
   Roaming >
   xVNO hosting
   National eSIM
   
   Accesses Service
   
   
   ACCESSES SERVICE
   
   
   
   Overview
   FTTH Fiber to the home
   FTTT Fiber To The Tower
   National L2 VPN
   National MPLS L3 VPN
   National Roaming
   MVNO services
   
   Facility Services
   
   
   FACILITY SERVICES
   
   Learn more about Facility Services
   
   Overview
   Dark Fiber
   In Building Solution
   National eSIM
   Hands & Eyes
   Out of Band
   DC Cross Connect
   DC Collocation and Hosting
   
   Capacity Services
   
   
   CAPACITY SERVICES
   
   Discover more about Capacity
   
   Overview
   Connectivity >
   Submarine Capacities
   International Private Leased Circuit
   Restoration Services
   IP interconnection
   Hard Patched Transit
   Metro Connect
   Networking >
   Wholesale Transmission Link
   Wavelength DWDM
   Network-to-Network Interface
   Landing Station Interconnection
   
   Data Services
   
   
   DATA SERVICES
   
   Learn more about Access Services
   
   Overview
   AIC
   National Peering Service
   IP Transit
   
   Documents
   Investment
   contact us
   
   
   mystc
 * Sustainability
 * Investors

تصفح بالعربية
why stc




TERMS AND CONDITIONS


PREAMBLE:

This preamble as well as subsequent clauses thereof shall be deemed an integral
part of contract’s clauses and complementary thereto as well as “company” or
“service provider” herein shall refer to stc (first party), and “customer(s)”
shall mean individual requesting the service (second party).

stc (first party) is specialized in telecommunications, internet and content
services provision field. Whereas customer (second party) desires to obtain
services provided by (first party) as agreed in clauses hereof, information
authentication has been agreed and signed. In addition, all stated herein have
been approved upon customer’s review of components of service to which customer
desire to subscribe via company’s official channels (official website stc.com.sa
or mystc app).

Further, components, terms and conditions of each package or service provided by
company and installation method thereof have been explained to customer (either
against or free of charge). Thus, customer enjoys due diligence knowledge, and
became fully liable for all financial or legal obligations resulted from service
towards company or any third party. In addition, customer shall be held liable
for authentication of data and information filled thereby in service application
form.

Furthermore, customer shall be held fully liable for inauthenticity thereof.
Further, customer shall notify the company of any change thereto.

×


GENERAL TERMS & CONDITIONS:

1. The company shall provide the customer with required services upon
fulfillment of all service's conditions and requirements as per technical
capabilities available at customer's site and network resources.

2. Customer shall utilize services provided by company against fees specified in
company’s services pricing. Further, company may decrease or increase such fees
upon lapse of one year at least as from service installation/activation date for
user, or expiry of contract’s minimum term, whichever is higher unless CST
establishes another term. In addition, user's approval to continue of service
contract shall be obtained as per new amendments prior to enforcement thereof.

3. Service contract effective date shall commence by service activation for
customer.

4. Customer shall comply with all company’s bylaws, regulations and provisions
document.

5. Customer shall be exempted from incurring any costs in the event of company’s
failure to deliver and activate the service on time. Further, company shall have
the right of recovery of devices provided to customer prior to service
activation on condition of non-use thereof or payment of costs of value thereof
upon using.

6. In the event of non-provision of minimum download speed to user, service
provider shall remedy the same in addition to fulfillment of obligations stated
in CST’s bylaws[1]including but not limited to- communications and IT services
users’ rights protection regulations and services conditions and provision
document. In the event that reason for non-provision of the minimum is due to
connectors and equipment for which user is liable within site thereof is proven,
appropriate solutions shall be proposed to user.

7. Customer shall acknowledge approval thereof to company’s collection and use
of information thereof for provision and improvement of its services. Provided
that company shall take all appropriate measures for protection of such
information and its confidentiality. In addition, company shall not disclose the
same to any party in any way except at CST or any competent Authority request to
ensure compliance with company’s privacy policies.

8. In the event of non-fulfillment of service quality standards because of
service provider; settlement shall be done for customer in accordance with
settlement mechanism applied in company and CST’s bylaws.

9. User shall have the right to file a complaint to service provider regarding
service thereof via any channel provided by company for such purpose (mystc 900
& outlets), provided that complaint filing date shall not exceed 60 days as from
date of incident subject of complaint or issuance of invoice subject of
objection, unless user’s unawareness of invoice or date of incident at that time
was found, provided that complaint shall be addressed within five days as from
dispute commencement date.

10. Customer may refer complaint thereof to CST in the event of delay in
resolving such complaint or dissatisfaction with addressing.

11. Home services are designed for normal home use only. Neither commercial nor
legal entities shall be entitled to use such services. In the event of any
defect or misuse of services in any manner harming the company or any customer
thereof, or violating or misusing public morals in any way, company shall have
the right to take measures that are deemed appropriate thereby to guarantee
rights thereof including full or partial suspension of service in addition to
charging customer with amounts resulting from misuse.

12. User shall have the right to request the suspension of post-paid service for
(12) twelve months at most. During suspension term, no fee shall be calculated
excluding service suspension fees approved by CST. In the event of minimum
service contract, service provider may extend obligation term for term equal to
service suspension term provided that user shall be notified thereof.

13. Customer shall not be entitled to claim provided number in the event of
company’s failure to install such number. Excluding momaiz numbers for which a
fee has been paid, and in the event of failure to install momaiz number thereof,
such number shall be replaced with another momaiz number of same category.

14. For provision of the best quality of services, stc may store, maintain and
share some data with telecommunication company and subsidiaries thereof while
ensuring the use of the latest and most advanced data protection systems and
procedures.

15. Company shall not be held liable for low quality of service in the event of
transfer of service by customer. Further, customer shall be held liable for
internal connectors in site thereof. In addition, customer shall maintain such
connectors in the event of damage or tear thereof as well as ensure safety
thereof prior to contacting the company to request technical support.

16. Customer’s utilization of company’s services and assets (all service
peripheral devices such as the fiber optic modem “ONT” or “ONU”) shall not mean
possession thereof by customer in any way. Therefore, customer shall only act in
accordance with company’s applicable bylaws and regulations.

17. Customer may have full control over services to which customer subscribed
and follow up service usage data continuously via mystc.

18. In the event of contradictory between Arabic and English texts herein
applicable and approved text shall be Arabic text.

19. stc shall reserve the right of amendment, change or cancellation of loyalty
programs. such as points expiry, transfer ratios or reward types and value.
Further, company shall neither be held liable towards nor compensate loyalty
programs’ members.

×


BILLING & CREDIT POLICIES:

1. Services provided herein shall be subject to approved credit policy stating
that: “Credit limit reduction may be requested, taking into account that upon
reduction, credit limit shall amount to package’s minimum value at least, and
shall not be raised except at customer’s request.” In the event of user’s
request to amend package thereof to package of fees higher than credit limit,
such request shall mean raise of credit limit card automatically to new
package’s value as a minimum.

2. Total invoice amount shall not exceed credit limit; except for last call
prior to reaching credit limit in addition to increase by 10% at most of credit
limit, in the event that customer requests return of service.

3. Term of objection to invoice's validity shall expire upon lapse of (60) days
as from its issuance date unless user’s unawareness of invoice was found.
Further, invoices’ details shall not be provided upon lapse of 12 months as from
its issuance date unless there is a dispute

4. Customer shall pay accumulated fees due for services provided thereto or any
amounts allocated on service in real-time within dates specified in invoice.
Further, customer shall be held fully liable for all obligations arising from
use of such service. In the event of non-payment or cancellation of such
service, company shall reserve the right to add overdue amounts to invoice for
any other previous service on customer's account. In the event of non-payment of
amounts due to company by customer upon lapse of 60 days as from invoice
issuance date, company shall have the right of cancellation of service unless
such amounts are subject of dispute. Further, company shall perform all deemed
appropriate thereby by resorting to competent authorities for reservation of its
rights and include customer’s name in list of parties prohibited from
transaction therewith. In the event of litigation, competent court located in
Riyadh shall be competent court to consider the dispute between parties (place
of litigation shall be company’s head office).

5. Company shall have the right to exchange customer's credit information with
other credit centers such as (simah).

6. All internal and local calls to landlines within stc network scope shall be
free and valid for all packages except for 700 service, 905 Yellow Pages and my
prayer time service 1222, which are. independent services. Call’s value shall be
charged to customers upon calling such services.

7. In some events, obtaining the service may require the payment of security
deposit specified by service provider. Further, service provider shall refund
such deposit, or remaining balance thereof to user upon deduction of any amount
due to service provider for reason of requesting such deposit via any mean
requested by user including deposit of security deposit or its remaining balance
in user’s bank account or user’s account with service provider around date of
security deposit requesting reason expiry or service cancellation, or lapse of
one year as from security deposit payment date as per the following :

7.1. Customer shall have the right of recovery of full security deposit within
10 days via transfer of such deposit to bank account thereof or within 5 days at
most in the event of user’s request to add such deposit to any account thereof
with service provider in the event of non-installation of required service due
to technical obstacles.
7.2. Customer shall pay security deposit via payment channels within 5 days as
from request service text message receipt date so that request shall not be
canceled.
7.3. In consideration of all stipulated in communications and IT services users’
rights protection regulations and services conditions and provision document,
customer shall have the right of recovery of security deposit upon deduction of
company’s dues.


×


FIXED BUNDLES & SERVICES:

1. Company provides internet packages: baity Max, baity Entertainment, baity
Stream, baity Games and baity Basic under 12-month subscription contract. Such
term shall be calculated as from service activation date in company’s systems.

2. Company shall provide all packages at customer’s site and provide Internet
speeds within approved speed limits for each package as per its features,
available technical capabilities and all established by approved laws. Further,
company shall guarantee the minimum Internet speeds (download) provided to
customers as per the following:

2.1. Fiber: At least 70% of speed to which customer subscribed.

3. Company provides prepaid internet services: baity fiber 100 for 6 months +
one month free, baity fiber 100 for 12 months + two months free, baity fiber 300
for 6 months + one month free, and baity fiber 300 for 12 months + two months
free of charge. In the event of installation of such services, such services
shall not be transferred from one site to another.

×


FIXED WIRELESS PACKAGES AND SERVICES:

1. Company provides internet packages: unlimited baity 4G and baity 4G 50Mbps
under 12-month subscription contract. Further, company provides packages: baity
5G unlimited, baity 5G 200Mbps with stc tv lite, and baiy 5G unlimited eSIM,
under 18-month subscription contract. Such term shall be calculated as from
service activation date in company’s systems.

2. Company provides Internet services: baity 4G 500GB prepaid (for six months),
Company provides internet services: baity 5G 300mbps prepaid (for 6 months or 12
months).

3. Company provides unlimited: 5G 200Mbps wireless package with speed up to
200Mbps, In addition to, baity 4G 50Mbps package with speed up to 50Mbps. Such
packages shall be provided with SIM locking feature on router provided to
customer with service upon new installation, so that such SIM shall not be
activated on another device. In addition to, limited coverage within house
range, along with temporarily site lock removal feature twice a month. In the
event of customer's request to transfer service site to new site by calling
subscriber services or visiting nearest company’s branch, user may try and
return service for free (within 3 working days) as from service activation time
in systems upon receipt of service device. The company also offers all packages
at customer’s site and provide Internet speeds within approved speed limits for
each package as per its features, available technical capabilities and all
established by approved laws. Further, company shall guarantee the minimum
Internet speeds (download) provided to customers as per the following:

3.1. FWA At least 70% of speed to which customer subscribed. 4. In the event of
SIM loss, stc shall be notified immediately so that customer releases liability
thereof from any future consequences that may result from number registered in
name thereof.

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MICROWAVE PACKAGES AND SERVICES:

1. The service is provided by the company through microwave technology (Baity
Direct 100, Baity Direct 200) with a service contract term of 24 months starting
from the date of service activation.

2. Customer can request change of address with an added fine of (5000 Saudi
Riyal) for the transferring of service.

3. Customer is obliged to change the technology to fiber if the location
transferred to is covered by fiber, with the commitment of paying the
equipment-dismantling fine (2500 SR).

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DEVICES:

1. Customer acknowledges approval thereof on devices/technical solutions
provided by company for service operation at customer's site. (As per indicated
in devices & technologies form).


2. Company shall guarantee the performance of devices provided to customer for
two years as from customer’s receipt of device. In the event of device’s
malfunction or inefficiency, including resulting from fair wear and tear of
networks and devices, or manufacturing defect thereof during guarantee term,
company shall repair or replace such device with the same or similar type for
free. Further, company shall have the right to direct the customer directly to
device’s authorized agent for performance of required maintenance during such
term.

3. Customer shall be severally held liable for protection of devices provided by
company against viruses and parasitic or harmful programs that may affect
devices thereof.

4. Company shall provide all devices required for operation of packages and
services at customer’s house for once upon new installation of service
(excluding stc tv service). Further, customer shall pay value of devices
provided thereto by company. In addition, such value shall be added to invoice,
whether in monthly installments or fully as per service type at customer’s
request unless service package includes additional fees/costs for installation
purpose as well as devices value. In the event of service cancellation and
re-installation or switching between packages by customer, devices shall not be
re-provided thereto. In the event of customer’s desire to re-obtain any service
devices, customer shall pay such devices’ value by addition thereof to invoice,
whether in monthly installments or fully, as per service type at customer’s
request.

5. The customer is obligated to pay the remaining amount of the device,
including VAT in case he terminates the contract before its expiry date. This
includes, but is not limited to, transferring the service to another operator,
canceling the service permanently for any reason and downgrading the package to
a lower package.

6. During the contract term, the customer may upgrade his residential package to
a higher residential package, and he may also return to the same residential
package from which he upgraded. Nevertheless, he cannot downgrade his
residential package to a package lower than the one linked to his original
contract when he purchased it. Until contract is due or customer terminates
contract and pays full remaining amount.

7. Customer can change his current address with his device contract still
active, under the condition that the new address doesn’t require the customer to
downgrade into a lower package “example: Fiber to DSL” otherwise the customer is
obligated to terminate the contract by paying the remaining amount of the
device, including VAT and close the contract prior to Change of address request.

8. Customer won’t be able to temporary suspend service in case of having active
device contract, customer must terminate device contract first, and pay the
remaining amounts which apply.

9. Granting customers devices is based on device installment eligibility,
availability of device, and no financial restrictions on customer, and in the
case of meeting all conditions, customer has the right to get a maximum of 3
devices under his residential line and can get a fourth one if his device credit
limit allows it.

10. The company has the right to restore all service devices provided in this
contract in the event of the expiry of the contract period and the customer’s
desire not to continue and cancel the service. The customer is also obligated to
pay SAR 2,500 as a fee for dismantling the microwave service.

×


CHANGE RESPONSIBILITY, CHANGE AND CANCELLATION OF SERVICES:

1. Packages/services amendment and cancellation policies state the following:

1.1. Customer may request the amendment of any home internet service, in
addition to cancellation of keys via any following channel: Calling customer
service center 900, via mystc app or visiting any stc office.

1.2. Jawal key cancellation policies state the following:

1.2.1. Jawal key “without contract” at 172.5 SAR/month (700 minutes/month for
any mobile phone): Customer may cancel such service without any condition.

1.2.2. Jawal key “under 12 month contract” at 136.85 SAR/month (700
minutes/month for any mobile phone): In the event of customer’s request to
cancel such key prior to completion of contract term, a one-time fine of 136.85
SAR shall be charged.

1.2.3. Suspension of service by stopping outgoing services only for (15) days at
least prior to cancellation process. In all event, ensuring user’s ability to
receive incoming calls as well as contact emergency services and service
provider's contact numbers.

2. Customer shall have the right of cancellation of prepaid services as follows:

2.1. Prepaid Fiber: Customer may recover all amounts paid thereby in the event
of failure of service installation.

3. Company shall have the right of suspension or cancellation of service for any
following reason:

3.1. Failure to provide security deposit requested by company in the event that
such deposit is requested as per all stated in communications and IT services
users’ rights protection regulations, services conditions, and provision
document in accordance with approved procedures.

3.2. Customer’s failure to comply with deferred payment “in installments”
agreement's provisions as per company’s deferred payment plan in such regard.

3.3. Hindrance of company's technician’s work by customer in the event of
requirement of access to service site including peripheral devices at least
three times per year.

3.4. Violation of any terms or conditions included in communications and IT
services users’ rights protection regulations and services conditions and
provision document or herein by customer.

3.5. Non-payment of company's dues by customer, unless such dues are subject of
dispute.

3.6. Customer’s non-response to update of data thereof when required, or
provision of false or forged data or information to company is proven.

3.7. In the event of customer’s death, company shall suspend the service as from
date of notification or knowledge of death. Further, (within 30 days as from
date of notification or knowledge) the heirs may choose to continue and transfer
service to either thereof, who shall incur all subscriber or service
cancellation’s rights and liabilities.

3.8. In the event of requirement for leave of site on which service is installed
due to site demolition or unusability thereof for any reason beyond user's
control, service provider shall cancel the service as from date of notification
thereof. In addition, user shall not incur any amounts resulting from
cancellation. Further, customer shall settle and pay dues thereof.

3.9. In the event of delivery of request for suspension or cancellation by CST.

4. Customer may assign the service to another customer on condition of absence
of unpaid (and undisputed) dues to company on service subject to assignment or
assignee as per approved procedures as well as each package or service policy.

5. In the event of termination of service contract due to any reason prior to
contract expiry, customer shall pay contract termination fine as per package or
service whose contract is terminated as follows:

5.1. 57.50 SAR for each month remaining in contract thereof for fixed packages.

5.2. 28.75 SAR for each month remaining in contract thereof for 4G services.

5.3. 115 SAR for each month remaining in contract thereof for 5G services.

5.4. 239.58 SAR for each month remaining in contract thereof for microwave
services.

5.5. 77.05 SAR for each month remaining in contract thereof for the WiFi
extenders.

5.6. 120.75 SAR for each month remaining in contract thereof for Ring Smart
Bundle.

6. Customer may reduce fixed package thereof in same technology with his
obligation to pay the devices fines.

7. Customer shall have the right to switch fixed wireless access packages in
consideration of terms and conditions, as follows:

7.1. baity 5G package’s customers shall be entitled to switch packages in same
technology once per month. “Except for Baity 5G 200Mbps with stc tv lite”.

7.2. baity 4G package’s customers shall be entitled to switch packages in the
same technology once per month “Except for Baity 4G 50Mbps”.

×


STC TV:

1. Company shall provide stc tv service to customer via service’s apps.

2. Company may rely on another service provider’s networks or services for
provision of final service to customer. Further, company shall be first and
liable party for such service. In addition, company shall not be held liable for
stc tv service’s broadcast channels’ content as such service is provided via
content service provider’s network (Integral). Furthermore, company shall not be
held liable for any changes to TV packages. In addition, without notice to
customer, company shall have the right to change additional TV packages or its
channels’ content as per source of such channels.

3. For obtaining the best quality of stc tv service, internet speed shall amount
6MB at least. By using both internet and stc tv at the same time, performance of
either thereof may affect the other. Further, increased number of internet users
at home may affect stc tv service’s quality.

4. stc tv Service shall only operate on Internet line to which customer
subscribed.

×


THE OPEN ACCESS NETWORK:

1. Customer may utilize the Open access network as follows:

1.1. Request for installation of stc’s services on another operator's network by
submission of request from any stc's outlets.

1.2. Request for installation of stc’s services on another operator's network by
submission of request from any stc's outlets.

1.3. Change of technology to service existing on another operator's network by
submission of request from any stc's outlets.

1.4. Transfer of service from stc to another operator by submission of request
from operator to whom service shall be transferred. Further, final invoice
including all amounts due to company by customer shall be issued to customer.

×
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