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DISCONTINUATION OF ANCESTRYHEALTH®

APR 15, 2022•KNOWLEDGE

Article Body


AN IMPORTANT MESSAGE ABOUT THE FUTURE OF ANCESTRYHEALTH®  

When we launched AncestryHealth® in 2019, our vision was to empower people to
take action to address potential health risks identified in their genes and
family health history. But we never lost sight of our mission to empower
journeys of personal discovery, bringing families closer together and building
more meaningful connections through family history.

To do this, we wanted to deepen our focus on family history, including
AncestryDNA®, which remains an important part of our commitment to family
history.

As we carefully considered how to maximize the impact we hope to make, we made
the difficult decision in the winter of 2020 to discontinue AncestryHealth®.

 


WHAT THIS DECISION MEANS FOR YOU

We understand how disappointing this may be. Our commitment to our customers is
our top priority, and we will do everything we can to take care of you.

After making this decision, we informed AncestryHealth® customers via email and
continued to support AncestryHealth through July 2021. AncestryHealth reports
were available to download and keep through the end of that month.

AncestryHealth has now been discontinued and is no longer available for
purchase, and AncestryHealth reports are no longer available to view or
download.

AncestryDNA ethnicity estimates, DNA matches, and traits are not affected by the
discontinuation of AncestryHealth. To see your DNA results, sign in to your
Ancestry account, click the DNA tab, and select Your DNA Results Summary.

 


FREQUENTLY ASKED QUESTIONS

Am I eligible for a refund?
If your AncestryHealth kit was not registered or your results weren’t processed,
the health portion of your kit was automatically refunded. No refunds are
available for AncestryHealth kits that were processed. See our Renewal and
Cancellation Terms for more information.

What will happen with my health information?
After AncestryHealth is discontinued, your health reports, wellness reports, and
family health history will be deleted from our servers. We take your privacy
seriously. Learn more about our policies in our Privacy Statement.

Can I still send in my kit to be processed?
If you purchased AncestryDNA + AncestryHealth, you can send in your kit and
receive your AncestryDNA results, including your ethnicity estimate, DNA
matches, and traits. The health portion of your kit was refunded, and you will
not receive AncestryHealth results.

Title
Discontinuation of AncestryHealth®
URL Name
Discontinuation-of-AncestryHealth
Article Body Two

AncestryHealth®

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