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Submission: On December 17 via api from AE — Scanned from CA
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Docusign 2024 Release 3 Is Live! Discover the New Capabilities
6 days ago
* Home
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* eSignature
ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,140 Topics
* 15,761 Replies
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5140 Topics
Recently Active
Most Replies
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
9857
A
2 months ago
L
LeaNewcomer
asked in eSignature
Copy envelope with field data
I am trying to copy an envelope with field data. The option has been enabled in
our settings. When I copy the envelope I cannot see the completed field data,
the form looks blank. Will the data be displayed to recipient once I send the
envelope?
0
214
L
5 hours ago
Justin JiangTroubleshooter
asked in eSignature
Envelope Bolding in message
Hello, Can we make parts of the message to our envelope recipients in bold?
Best, Justin
0
121
6 hours ago
N
Nina ApoleNewcomer
asked in eSignature
Not receving a CC of a compeleted document
Hi, I have been CC’d on several completed documents but was not able to receive
a copy. Please help me figure our what went wrong? or how to solve this. Best,
Nina
0
193
N
7 hours ago
R
rorsiniNewcomer
asked in eSignature
Been on Hold for 40 + minutes
I’ve been trying to straighten out an invoice for a week. DocuSign suspended our
account today. I called the guy put me on hold and that was over 40 minutes ago.
Terrible customer support!!!! Maybe Sharefile wants our e-signing business.
0
51
R
9 hours ago
B
btfreeNewcomer
asked in eSignature
Complete envelope with some documents not completely signed?
I have recently sent out 12 documents in one envelope for 8 people in my
organization to sign. The eighth person does not want to sign 3 of the
documents. Can he leave the ones she doesn’t want to sign unsigned and complete
the envelope? Thanks
0
102
M
9 hours ago
N
Not able to open a new caseNewcomer
asked in eSignature
No longer able to open a new case on Docusign Support
Hi folks, I just restarted my pro plan and would like the strikethrough feature
back. I was trying to open a new case for the strikethrough feature to be back
but never succeed to open a new case now. There is no longer a button called
“New Case” or “Open a case” on my cases page. Can anyone help?
0
61
M
9 hours ago
L
lk1Newcomer
asked in eSignature
"optional" (for some) document signer...
I created a template and I need to be to specify that at one level only certain
users will require additional signer and others will not. for example: say I’m
filling out this document and mine gets routed to my supervisor, and account
payable BUT my co-worker fills out the same document and his needs to get routed
to supervisor, manager and then accounts payable Is there a way to achieve that
with just one template? TIA
0
316
N
9 hours ago
E
Estelle1Newcomer
asked in eSignature
Unable to access assigned document
Hi, I’ve been having an error message while trying to sign a document that was
sent to me. this has been lasting since last week. I have tried opening the
document in another browser and I<m still getting the same error. I have tried
on my phone and I’m getting the same error. here is a screen shot
0
20
E
10 hours ago
melissacwoodNewcomer
asked in eSignature
ISSUE - Sender no longer receiving email notifications
Hi All, For the past couple weeks I have not received any email notifications
when sending out an envelope. I have Docusign integrated into Freshsales and
send all envelopes through Freshsales. Everything was working fine and both I
and the recipient were getting email notifications as expected. But for the past
couple weeks I haven’t gotten any email notifications as the sender. I haven’t
changed any settings in either Freshsales or Docusign. I double checked all of
my Docusign settings in both my Account Preferences and in the Admin Settings.
Everything is turned on so I should be receiving email notifications for every
little thing that happens with every envelope that I send. I can still see all
the action when I log into my Docusign account, but I’m not getting the emails.
I’ve read the following community posts and support articles. I’ve whitelisted
the recommended Docusign email address in my email settings but that didn’t
help. https://community.docusign.com/esignature-111/emai
0
30
11 hours ago
E
elvaNewcomer
asked in eSignature
e-signature
I would like for someone to reach out to me. I have an issue that has been
unresolved. Please reach out to me to via email or phone
0
699
E
11 hours ago
M
Mary Sue KernNewcomer
asked in eSignature
Is it possible to send envelope with informational only attachment that
shouldn't be included in the signed package?
Is it possible to send envelope with informational only attachment that
shouldn't be included in the signed package? We include our benefits package in
the job offer envelope for their review, but we don't want it to be included in
the "signed" materials.
0
70
M
12 hours ago
H
Harry BreachNewcomer
asked in eSignature
Finding old invoices when we had a paid-for account
Previously, from July to September 2024, we had a paid-for DocuSign account, for
which we were invoiced monthly. We rarely need to circulate documents for
recorded signatures, so I downgraded to a free account in September. When I go
to Admin / Account / Plan and Billing, I can see no record of the previous
invoices. The topics in the Help Section don’t seem to address this issue. Does
anyone know how to download historic invoices like this?
0
70
H
14 hours ago
J
john.conigliaroNewcomer
asked in eSignature
Transferred Envelopes Missing in recipients drafts
Hello, I am a DocuSign administrator and I have the ability to transfer draft
envelopes of mine to other users within the same account. I went and transferred
30+ of my drafts to another user within my account a couple hours ago and they
can not see it. I transferred over a single draft envelope and they saw it
within minutes. I looked in my deleted and its not there and i looked in their
deleted and its not there. Is this a timing issue where it takes time to
transfer ownership? If not can this be recovered? It took a couple days to make
these drafts and do not want to delay this project by remaking envelopes.
0
112
16 hours ago
L
LizHantsNewcomer
asked in eSignature
Envelope has disappeared!
We have created a flow where a signer needs to sign with witness. The witness
needs to be a legal adviser. We have had one person sign and allocate
incorrectly and so their witness has declined. The envelope has now disappeared
and I can only see it in my sent items - I want to allow the individual to send
to a new witness - how can we do this if it no longer exists and why has it
ceased to exist?!
0
71
17 hours ago
B
blueberryhutchNewcomer
asked in eSignature
make changes to a partially signed document without triggering re-signing
Hello I have a partially signed document. 2 out of 4 have signed I would like to
make changes in the doc, in the means that the 2 remaining ones need to also
sign at an additional place where the 2 that already have signed added there an
extra signature. If I go into editing, correction mode, I could do that but Im
afraid if such changes would trigger that the 2 that already have signed, will
receive the document again to repeat and sign again? Can someone confirm if I do
not make changes applied to the 2 users that have already signed, that the other
changes wont trigger them to sign again. Many thanks
0
243
17 hours ago
G
G and D 555Newcomer
asked in eSignature
Date embedded in document to sign
I’ve been sent a contract to sign. When I open the document, it comes up with a
date embedded on the signature panel. However, if I select “Print and Sign” -
the downloaded PDF copy does not display the same embedded date. There is no
facility for me to alter the date that is showing. (and it’s incorrect). Is the
issue at my end - something in docusign I can adjust ? Or at the sender’s end ?
0
92
18 hours ago
N
nomadkNewcomer
asked in eSignature
How to fix faulty security questions?
I’ve been sent documents to sign and twice failed the security questions (and
therefore cannot sign) because they are not accurate. Is there a way to fix
this? I’ve notified the sender of the documents but this is super frustrating.
Is this a credit history issue? Where do they get their data? Examples: 1.Asking
me what other names I have ever gone by. None of the options were accurate. One
was a misspelling of my legal first name and I’m guessing that’s what it wanted
me to pick. 2 Asking my college major. My major was not listed. However,
“Humanities” was and I’m guessing that was what the system wanted me to pick.
0
202
18 hours ago
S
sokinlegalNewcomer
asked in eSignature
Fetch Complete Docusign Document after signing in Production account
While fetching complete document after sign completion of document through
docusign , I am not getting correct form of document, it’s content type is HTML,
as well it was working fine in sandbox account, when i fetch document using Api,
it appears to be in PDF format, now this is creating issue in production
account. Error says: You need to enable JavaScript to run this app. and
environment :”NAPROD” in html
0
61
18 hours ago
P
PinkdotNewcomer
asked in eSignature
Need to contact support, I cannot submit a ticket to submit my issue to support
I need help. I am stuck in a loop with he chat about about getting to a support
expert as it keeps telling me to sign in and submit a support ticket, but when I
do sign in and got to my tickets I can see I had a ticket a year ago, but
nowhere to click to submit new ticket. then I tried saying I couldn't log in and
it says go to get support and fill out the support form that anyone can submit,
and thats nowhere to be see. so for the love of patience, can any please help me
get in touch with support directly?
0
275
2 days ago
L
luciano.netoNewcomer
asked in eSignature
Download links Docusign PKI
Hello, Where can I find the Docusign PKI for Chrome/Firefox and .exe for Windows
download links? I searched and found this link
https://docusign.my.site.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=ssc1607618442391.html&_LANG=enus
but these are just the instructions, there is no link. Regards!
0
362
2 days ago
P
ptyoungNewcomer
asked in eSignature
Multiple comments fields within a template
I have created a template with multiple comment fields. When I upload multiple
documents to the template, the comments are not saving distinctly. If I make a
comment on document 1 comment field one it will save but when I make a comment
in document 2 comment field one the initial comment is then overwritten with the
new comment. Is there a way to make each comment field distinct from another?
0
122
3 days ago
Wendi BarkerNew Voice
asked in eSignature
Withdraw consent
Hello! We currently do not have the box checked to allow recipients to withdraw
their consent if they decline to sign so am thinking they would need to log into
a DocuSign account they crated. Where in the account can is the withdraw consent
found? Can they even withdraw consent this way? Is it possible to restrict
recipients from being allowed to withdraw within DocuSign so the only way they
could is by emailing the Credit Union?
0
182
3 days ago
J
J PlantNewcomer
asked in eSignature
Document formatting issue when using Dynamic Templates/Template Builder, messing
up tabulations.
Hi, New to the forum, have an issue using the Template Builder. I’m wanting to
add customer sender fields to a contract document, company name, address etc and
can add these easily enough. The document however is text heavy and has
paragraphs, bullets and tabulations. When very first loaded in, it looks fine.
As soon as I start in the Template Builder, I loose that formatting and things
become joined and/or our of line. I see mention of flattening/PDF’ng however
unsure how that solves the problem when I’m wanting to add the customer fields
as the Template Builder doesn’t support PDF format. Perhaps I can approach it
differently or am missing another method? Thanks
0
91
3 days ago
K
Kelly.AmottNewcomer
asked in eSignature
Importing from Excel into DocuSign
I received a request\question from a user - “We are working on a project where
we spend weeks and weeks copying information from Excel to DocuSign. We were
hoping there is a better way”. I have a meeting with them to discuss the
particulars but want to get ahead of the question. Is there a better way?
0
365
K
3 days ago
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