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Next in Business Learn how the impact of AI is transforming CX with the
Economist Impact

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PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships

DEMO

RESOURCES

BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer StoriesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk

LANGUAGE

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(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
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English (UK)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships
Demo
Resources
BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer StoriesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk
Start free trialStart free trialContact usContact us


UNLOCK THE POWER OF CUSTOMER EXPERIENCES

Build lasting relationships with our complete customer service solution.

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#1 in Digital Customer Service use case by


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with everything you need to provide exceptional support.

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ZENDESK FOR SERVICE




PERFECT THE CUSTOMER EXPERIENCE

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API helps us get customer data in front of
> agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API helps us get customer data in front of
> agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



Personalise all conversationsAnticipate requests with AIAdapt to changing
needsMake good decisions with data
Start your free trialStart your free trial


GET PERSONAL WITH YOUR SUPPORT

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES



Featured Product


A POWERFUL AND FLEXIBLE PLATFORM

Whether you bring your own code or configure it in a few clicks, Zendesk is easy
to modify to meet your unique business needs.

Report

CX TRENDS 2023

Immersive CX is the future of successful business.

Guide • 1 min read

ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read

WHAT IS CUSTOMER SUPPORT?

Decode the term and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

Free trialFree trialGet a demoGet a demo


RETURN ON INVESTMENT




MAXIMISE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us – take it from
Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS DOWN
   
   You don’t need an army of developers to start using Zendesk or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

million

Net present value customers reached over three years


2

months

Time it took for customers to receive payback

Find out whyFind out why


JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo


PRODUCTS

 * Zendesk for service  

 * Zendesk for sales  

 * Integrations  

 * Product updates  

 * Systems status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing   

 * Messaging and chat  

 * Help centre  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting  

 * AI and automation  

 * Workforce Management  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer Stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Social impact  

 * Legal  

TRENDING

 * CX Trends 2023  New

 * ROI calculator  

 * Gartner Magic Quadrant  

 * Sustainability report  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US

   
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Terms of usePrivacy noticeCookie noticeCookie settingsModern slavery act
statement©Zendesk 2023

Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June
2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research
publications and does not advise technology users to select only those vendors
with the highest ratings or other designations. Gartner research publications
consist of the opinions of Gartner’s Research & Advisory organisation and should
not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. GARTNER is a registered
trademark and service mark of Gartner, Inc. and/or its affiliates in the USA and
internationally and is used herein with permissions. All rights reserved.



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