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Notice: We updated our Privacy Notice and Addendum for California Users as of
February 15, 2022 to add additional information about the type of personal
information collected by us and the sources from which we obtain such
information.

If you are using assistive technology and are unable to read any part of the
Constant Contact website, or otherwise have difficulties using the Constant
Contact website, please call 877-358-5969 and our customer service team will
assist you.



CONSTANT CONTACT PRIVACY NOTICE



Last modified: Feb 15, 2022

 


TABLE OF CONTENTS



 * About Us
 * Information Covered by this Privacy Notice

 * * Addendum for Users in California
   * GDPR Addendum for Users in the European Union (EU), European
         Economic Area (EEA),  the United Kingdom (UK) and Switzerland

 * Information We Collect From You

 * * Information You Voluntarily Provide Us
   * Information We Collect about your Usage and Devices
   * Information We Acquire from Social Media
   * Information We Acquire from Other Sources
   * Information we acquire when you purchase Domain Registration Services

 * How We Use Your Information
 * Sharing of Information

 * * Sharing within the Constant Contact Corporate Family
   * Sharing with Partners
   * Sharing with Third Party Service Providers and Vendors
   * Sharing with your Organization
   * Corporate Reorganizations
   * Authorized Users
   * Legal Process
   * Disclosure of Domain Name Information

 * Security
 * Tracking Technologies and Online Advertising
 * Choice/Opt-out

 * * Marketing Communications from Us

 * * * Email
     * Phone

 * * Cookies
   * Information from Third Parties
   * Unauthorized Accounts

 * Retention of Personal Information
 * Your right to control how your personal information is used

 * * Residents of California
   * Residents of the EU, EEA and UK

 * Third Party Links and Information Collection and Use by Our Users
 * Refer A Friend
 * Minors
 * Data Transfers and Privacy Shield
 * Notification of Changes
 * Contact Us and Complaints


 


ABOUT US

 

Constant Contact, Inc. (together with its subsidiaries, “Constant Contact”, “us”
or “we”) is a leading provider of online tools for small and medium businesses,
nonprofits, and other organizations to connect with their contacts or customers
through email marketing, social media, websites and more. We refer to the
products and services that are ordered by our customers and made available
online by Constant Contact, as described at https://www.constantcontact.com, as
the “Services.”

 

Our Services help our customers provide timely and relevant marketing and
communications on a cross-media basis. Our clients can upload contact lists and
use our platform to reach their customers and others, for instance, through
email and other channels. Personal information and other data submitted by or on
behalf of a customer to the Services, including contact lists (which may include
email addresses and other information for a customer’s contacts) and content
(including the content of a customer’s campaigns) (collectively, “Customer
Data”), belongs to and is controlled by our customers. Constant Contact does not
process Customer Data except as provided in our online user agreements with our
customers, available here. We are not responsible for the privacy or data
security practices of our Customers, including with respect to the personal
information they collect or upload to our Services.

 


INFORMATION COVERED BY THIS PRIVACY NOTICE

 

This privacy notice and our Cookie Notice collectively provide details about our
practices relating to personal information collected from or about visitors to
our websites, our customers, and others (collectively, our “Users” or “you”). It
describes how your personal information is collected, used and shared by us in
the course of operating our website and our business.

 

The Customer Data that we handle on behalf of our customers is not collected on
our website, but rather through our customers’ independent use of our platform. 
For example, our customers may use our platform to encourage their contacts to
sign up for their email lists. Emails sent from the Constant Contact platform
include single pixel gifs, also known as web beacons, which contain unique
identifiers that enable us and our customers to recognize when their contacts
have opened an email or clicked certain links. These technologies record each
contact’s email address, IP address, date, and time associated with each open
and click for an email campaign. We use this data at our customers’ direction to
create reports for our customers about how an email campaign performed and what
actions their contacts took and to analyze, customize and enhance our customers’
communications and strategies.  For more information about how we process
Customer Data, please review our Customer Contact Data Notice.

 

This privacy notice only applies to our Users’ personal information.  It does
not apply to any of our customers’ contacts’ personal information included in
the Customer Data.  When we receive our customers’ contacts’ personal
information from our customers, we are acting in the role of a processor or
service provider, including when we offer to our customers various products and
services through which our customers (or their affiliates): (i) create their own
websites and applications running on our platforms; (ii) sell or offer their own
products and services; (iii) send electronic communications to their contacts
through our Services; or (iv) otherwise collect, use, share or process personal
information via our Services.

 

In addition to this privacy notice, the following addenda related to individuals
in certain locations also apply to your purchase or use of those Services where
applicable. These addenda are a part of this privacy notice:

 * Addendum for Users in California

 * GDPR Addendum for Users in the European Union (EU), European Economic Area
   (EEA), the United Kingdom (UK) and Switzerland


 


INFORMATION WE COLLECT FROM YOU

 

In the course of your visits to our website, and/or your purchase, registration,
or use of the Services, we obtain the information about you described below. We
collect this data for the purposes described under “How We Use Your
Information”.

 


INFORMATION YOU PROVIDE TO US

 

We collect the following information from you when you provide it to us:

 

 * Information you provide prior to any registration process, such as your
   contact information when you provide it to us on any web form or to sign up
   for a webinar or other service offered by us;

 * Information that you provide during any registration process, including in
   connection with a co-branded offer (such as your name, company name, email
   address, phone number, billing address or credit card information, geographic
   location and industry);

 * Information you provide, when you call or email us (for support or otherwise)
   or when you use our products or services;

 * Payment information, including credit card data that you provide to us (by
   way of our Services or otherwise) when you purchase some of our products and
   services;

 * Information you provide to us at trade shows, meetings, or other events;

 * Information you provide to us at seminars or webinars; and

 * Information you provide to us in surveys.

 

We also obtain information that is provided by you on our public forums,
including the Constant Contact Community and Constant Contact Marketplace. With
your consent, we may also obtain and post testimonials or reviews for inclusion
on our websites or elsewhere. Your posts may remain even after you suspend or
cancel your account. Reviews and contributions to any of our public communities
are considered public and non-confidential by us and are not treated as
proprietary information or personal information covered by this privacy notice.
To request removal of your personal information on our public forums or on the
public portions of our websites, please send an email to
privacy@constantcontact.com. In some cases, we may not be able to remove your
personal information, in which case we will let you know if we are unable to do
so and why.

 

We also collect information that you may provide during your telephone
conversations with us, which we may monitor or record.


 


INFORMATION WE COLLECT ABOUT YOUR USAGE AND DEVICES

 

We collect data relating to your online activity on our websites or Services,
including the following:

 

 * IP address;

 * Browser type and version;

 * Type of device you use, operating system version, and device identifier;

 * Geographic location (such as country, state, latitude and longitude);

 * Pages you view;

 * How you got to our Services and any links you click on to leave our Services;

 * When you update your information, communicate with us, or order new Services;

 * Metadata and user behavioral metrics about your use of our Services and
   emails we send to you (including clicks and opens);

 * Metadata about how your customers, contacts, and users interact with the
   Services we provide you;

 * Your interactions with any videos we offer;

 * Issues you encounter requiring our support or assistance; and

 * Any device or other method of communication you use to interact with the
   Services.
   
   

For more information about cookies and other tracking technologies, please
review our Cookie Notice.




 


INFORMATION WE ACQUIRE FROM SOCIAL MEDIA

 

 * We collect information from third party social networking sites, including
   information that they provide to us if you use your credentials at such
   social networking sites to log into some of our Services (such as your name
   and email address to pre-populate our sign-up form).

 * The information you allow us to access varies by social networking site, and
   depends on the level of privacy settings you have in place at the social
   networking site. You can control and find out more about these privacy
   settings at the applicable social networking site.


 


INFORMATION WE ACQUIRE FROM OTHER SOURCES

 

We also collect the following information from other sources:

 

 * Information you provide to our partners or affiliates;

 * Information that is publicly available;

 * Information you consent to us receiving from third parties; and

 * Information we obtain from third party data providers.

 

We also collect information that you may provide during your telephone
conversations with us, which we may monitor or record.

 

We may combine any information we collect about you with other information we
have about you to help us update, expand and analyze our records, identify new
customers, and suggest products and services that may be of interest to you. If
you provide us personal information about others, or if others give us your
information, we will only use that information for the specific reason for which
it was provided to us.


 


INFORMATION WE ACQUIRE WHEN YOU PURCHASE DOMAIN REGISTRATION SERVICES

 

If you purchase domain registration services from us for top-level domains
(“TLDs”), as the domain registrar, we are required to collect additional
personal information from you, as further described in our Domain Privacy
Addendum.

 


HOW WE USE YOUR INFORMATION

 

We use the information we collect, both on its own and combined with any other
information we collect about you as discussed above, for the following business
and commercial purposes:

 

 * To provide the requested Services to you;

 * To provide you with useful content;

 * To ensure the proper functioning of our Services;

 * To offer, operate, evaluate and improve our Services and our business;

 * To provide you with requested information or technical support;

 * To facilitate your movement through our websites or your use of our Services;

 * To do a better job of advertising and marketing our Services (subject to your
   consent where required by applicable law);

 * To advertise and market third party products and services (subject to your
   consent where required by applicable law);

 * To diagnose problems with our servers or our Services;

 * In connection with our security and compliance programs;

 * To administer our websites;

 * To communicate with you;

 * To target current or prospective customers with our products or services
   through online advertisements served on third-party sites by third-party
   vendors, such as Google (subject to your consent where required by applicable
   law);

 * To assist us in offering you a personalized experience or otherwise tailor
   our Services to you (for example, in order to provide you with specific
   resources applicable to your industry); and

 * As otherwise described in this privacy notice.
   
   

We also use the information we receive to produce reports on trends and
statistics, such as mobile search trends, email open rates by industry, campaign
best practices or the number of users that have been exposed to, or clicked on,
our websites or evaluated or purchased our products or services.

 

Payment information that you provide to us, including credit card data, will
only be used to facilitate payment for the Services.

 

We also use recorded telephone conversations for quality control purposes, to
train our employees and for our records.

 


SHARING OF INFORMATION

 

As further described below, we will only share certain personal information
with:

 

 * Other members of the Constant Contact corporate family;

 * Our partners;

 * Third party service providers and vendors;

 * In connection with a sale, merger, acquisition or corporate reorganization;

 * Authorized users within your organization; and

 * Legal or regulatory authorities and other relevant third parties for legal
   reasons.


 


SHARING WITHIN THE CONSTANT CONTACT CORPORATE FAMILY

 

We occasionally share business contact or other information about our customers
with other members of the Constant Contact corporate family to improve our
products and services and so that we may better provide you with information
about our offers, services or products that may be of interest to you. The
Constant Contact corporate family includes affiliates that directly or
indirectly control, are controlled by, or are under common control with Constant
Contact. Any such corporate affiliate may use your information only according to
the terms of this privacy notice. If you are located in a jurisdiction where
such sharing requires your permission, we will only do so with your consent.


 


SHARING WITH PARTNERS

 

The information we share with our partners includes your name, email address and
other information enabling our partners to assist you in using our Services.

 

Our partners may use cookies, web beacons, pixels, tags and other similar
technologies (“Tracking Technologies”) in order to provide you advertising based
upon your browsing activities and interests. If you wish to opt out of
interest-based advertising click here or click here to opt out of interest-based
advertising on your mobile device(s). Please note you will continue to receive
generic ads.To view our Cookie Notice, click here.

 

If you are located in a jurisdiction where such sharing requires your
permission, we will only do so with your consent. Please note that if you access
our services through a tool that hides your location, such as through a virtual
private network, you may not receive our request for permission because we were
not able to identify you as being located in a jurisdiction where your
permission is required.

 

Further, our partners are prohibited from using your contact information for any
purpose beyond those set forth above without your consent. We will not provide
our partners with your credit card information. If you are working with a
partner, such as a Constant Contact Solution Provider, and would like that
partner to have full access to your account, including the ability to send
emails on your behalf, we will provide access to just that partner upon your
request or consent. 

 

In the event we collect information from you in connection with an offer that is
jointly presented by us and a partner, we will let you know who is collecting
the information and whose privacy notice applies, as well as any options you may
have regarding use of your information. 


 


SHARING WITH SERVICE PROVIDERS AND VENDORS

 

Occasionally, we enter into contracts with carefully selected service providers
to assist us in servicing you or to assist us in our own marketing and
advertising activities. The categories of service providers we share your
personal information with include:

 

 * Cloud hosting services;

 * Analytics services;

 * Marketing and advertising services;

 * Advertising networks;

 * Customer relationship management services;

 * Customer support services;

 * Software services;

 * E-commerce services;

 * Professional services;

 * Fraud detection and deterrence services;

 * Storage services;

 * Search engine optimization services; and

 * Information technology services.


 


SHARING WITH YOUR ORGANIZATION

 

If you created an account with an email address assigned to you as an employee,
contractor, or member of an organization, we may provide that organization with
certain limited information about your account, including your email address or
the organization name you provided us with, upon the organization’s request.




CORPORATE REORGANIZATIONS

 

We will disclose and transfer your information to third parties in the event
that we:

 

 * sell, buy, transfer, merge, consolidate or reorganize any part(s) of our
   business, or merge with, acquire, or are acquired by, or form a joint venture
   or partnership with, any other business, in which case we may disclose your
   data to any prospective buyer, new owner, or other third party involved with
   such change to our business; or

 * sell, buy or transfer any business or assets (whether as a result of
   liquidation, bankruptcy or otherwise), in which case we will disclose your
   data to the prospective seller or buyer of such business or assets.

 

We will notify you by email and/or a prominent notice on our website of any such
transfer and any choices you may have regarding your information.

 


AUTHORIZED USERS

 

All users authorized by you to have access to your account can view personal
information stored in the account. A primary account holder can view personal
information saved in subaccounts to which they have authorized access. We share
information about authorized users only for legitimate purposes consistent with
this privacy notice, including servicing your account and marketing products and
services to you.


 


LEGAL PROCESS

 

If legally required to do so, or if we have a good faith belief that such
disclosure is reasonably necessary, we may disclose your personal information to
courts of law, public authorities (including to meet national security or law
enforcement requirements), and other relevant third parties, such as internet
service providers, to conduct an investigation, respond to a third party or law
enforcement subpoena or court order, to bring legal action, prevent harm to
others or pursue other relief when you or a third party are or may be:

 

 * Violating our terms and conditions of use;

 * Causing injury or other harm to, or otherwise violating the property or other
   legal rights, of us, other users, or third parties; or

 * Violating federal, state, local, or other applicable law.


 


DISCLOSURE OF DOMAIN NAME INFORMATION

 

If you purchase domain registration services from us, we will disclose certain
personal information as further described in our Domain Privacy Addendum.


 


SECURITY

 

The transmission of information via the internet, email or text message is not
completely secure. Although we will do our best to protect your personal
information, we cannot guarantee the security of your information transmitted
through the Services or over email; any transmission is at your own risk. Once
we have received your information, we will take appropriate technical and
organizational measures to safeguard your personal information against loss,
theft and unauthorized use, access or modification.

 

When we collect financial account information, such as credit card numbers, we
protect its transmission through the use of encryption such as the Transport
Layer Security (TLS) protocol.

 


TRACKING TECHNOLOGIES AND ONLINE ADVERTISING

 

We use cookies, web beacons, pixels, tags, scripts and other similar
technologies (“Tracking Technologies”) in the course of our business.
Information about the technologies we use, why we use them (for example, in
connection with online advertising), and how you can control them can be found
in our Cookie Notice .

 

Our service providers and vendors may also use Tracking Technologies in order to
provide you advertising based upon your browsing activities and interests. If
you wish to opt out of interest-based advertising click here  or  click here to
opt out of interest-based advertising on your mobile device. Please note you
will continue to receive generic ads.

 


CHOICE/OPT-OUT


 


MARKETING COMMUNICATIONS FROM US

 

EMAIL

 

You always have the opportunity to opt out of our marketing communications with
you or change your preferences by following a link in the footer of all
non-transactional email messages from us or by emailing us at
optout@constantcontact.com. Some communications from us are considered
transactional or service communications (for example, important account
notifications and billing information). You agree to receive these transactional
and service communications as a condition of the Services that we provide to
you. You must cancel your accounts for all Services if you do not wish to
receive any transactional or service communications from us. To cancel your
account, please contact customer support. You may still receive marketing
communications from us even after you cancel your account unless you also
opt-out of our marketing communications, as described above.

 

PHONE

 

If you do not want to receive marketing calls by phone, you may contact customer
support and indicate your preference to us. Note that we may use automated
dialing technology to place marketing calls. In the event we do use such
technology for marketing calls, we will do so with your consent as required to
comply with applicable law. You do not need to agree to receive automated
marketing phone calls or texts from us in order to use the Services.


 


COOKIES

 

For information about how to manage and opt out from cookies, please visit our
Cookie Notice.


 


INFORMATION FROM THIRD PARTIES

 

To manage the information we receive about you from a social networking site or
other third party (for example, if you link your Constant Contact and Facebook
accounts), you will need to follow the instructions from that party for updating
your information and changing your privacy settings, where available. The
information we collect is covered by this privacy notice and the information the
third party collects is subject to such third party’s privacy practices. Privacy
choices you have made on any third party site will not apply to our use of the
information we have collected directly through our Services.


 


UNAUTHORIZED ACCOUNTS

 

If an account or profile was created without your knowledge or authorization,
please contact customer support to request removal of the account or profile.


 


RETENTION OF PERSONAL INFORMATION

 

We retain your personal information to provide services to you and as otherwise
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements. We will retain your personal information for no more than seven
years following the later of (i) the date on which you terminate your use of the
Services or (ii) May 25, 2018, unless we are otherwise required by law or
regulation to retain your personal information for longer.


 


YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED

 

You have the right to make requests regarding your personal information. You
can:

 * Request access to personal information held about you;

 * Ask us to update or correct personal information if it is inaccurate;

 * Request deletion of personal information held about you;

 * Request that we transfer some or all of your personal information to you or a
   third party (whenever it is technically feasible to do so);

 * Make choices about receiving marketing communications; and

 * Withdraw your consent to process your personal information at any time in
   circumstances where we are relying on your consent as our basis for
   processing.

 

To exercise any of your rights, please send an email to
privacy@constantcontact.com  or visit our Privacy Center.

 

In addition to the rights above, residents of California,  the EU, EEA and the
UK have further rights which are detailed below. Please note that some rights
only apply in certain circumstances or to certain information and some
exceptions may apply.

 

We will require you to verify your identity before responding to any requests to
exercise your rights.


 


RESIDENTS OF CALIFORNIA

 

In addition to the rights outlined above, where the CCPA or related data
protection laws apply, you may:

 

 * Request to know the categories of personal information we collect about you,
   as well as the sources from which the personal information is collected; the
   business or commercial purpose of our collection; the categories of third
   parties with whom we share your personal information; and the specific pieces
   of personal information we hold about you.

 * Request certain information regarding, and/or opt-out of, our disclosure of
   your personal information to third parties.

 * Request that we delete the personal information we hold about you in certain
   limited circumstances.

 

For more information about your California privacy rights, please review this
Addendum for California Users.


 


RESIDENTS OF THE EU, EEA, UK AND SWITZERLAND

 

In addition to the rights outlined above, where the GDPR or related data
protection laws apply, you may:

 * Ask whether we process personal information about you, and if we do, to
   access data we hold about you and certain information about how we use it and
   who we share it with.

 * Request that we delete the personal information we hold about you in certain
   limited circumstances.

 * Request that we stop processing the personal information we hold about you.

 * Request that your personal data be provided to you or another organization in
   a structured, commonly used and machine-readable format, in certain limited
   circumstances.

 * Object to our processing of data about you, including in relation to
   processing your personal data for marketing purposes.

 

For more information about your privacy rights under the GDPR, please review
this GDPR Addendum.


 


THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS

 

Some of our Services provide links to other websites. Because we do not control
the information policies or practices of these third party sites, you should
review their privacy policies to learn about how they collect and use personal
information.

 

Single Sign-On - You may also log in to some of our Services using sign-in
services such as Facebook Connect or an Open ID provider. These services will
authenticate your identity and provide you with the option to share certain
personal information with us, such as your name and email address to
pre-populate our sign up form. For example, if you take advantage of certain of
our social media features, such as the Facebook Like button, and widgets, such
as the “Share This” button or interactive mini-programs that run on our site,
the applicable social networking sites may collect your IP address, which page
you are visiting on our websites, and may set a cookie to enable it to function
properly.


 


REFER A FRIEND


 

If you choose to use our referral service to tell a friend about our Services,
we will ask you for your friend’s email address. We will automatically send your
friend a one-time email inviting him or her to visit our website. We retain this
information for the sole purpose of sending this one-time email and tracking the
success of our referral program. Such referrals may not be permissible in all
situations or in all jurisdictions. You acknowledge and agree that you are
solely responsible for compliance with any applicable laws in this regard
including, if applicable, seeking consent from your friend. Your friend may
contact us at privacy@constantcontact.com to request that we remove this
information from our database.


 


DATA TRANSFERS AND PRIVACY SHIELD

 

Although not currently relied upon as a legal basis for transfer, Constant
Contact participates in and has certified its compliance with the EU-U.S.
Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. For more
information about international data transfers or our participation in Privacy
Shield or, please review the Data Transfers section in this GDPR Addendum.






 


 



MINORS

 

Our Services are not directed to persons under 18. We do not knowingly collect
personal information from minors under 18. If you are a parent or guardian of
such a child and become aware that your child has provided personal information
to us, please contact us as described in this privacy notice and we will take
reasonable steps immediately to remove any such information.


 


NOTIFICATION OF CHANGES

 

We reserve the right to modify this privacy notice at any time, so please review
it frequently. If we decide to change this privacy notice in any material way,
we will notify you here, by email, or by means of a notice on our website. In
all cases, your continued use of any Services constitutes acceptance to any such
changes.

 


CONTACT US AND COMPLAINTS

 

If you have any questions about this privacy notice or our data handling
practices, or you wish to make a complaint, you may contact us at
privacy@constantcontact.com or by regular mail at:

Data Protection Officer

Constant Contact, Inc.

1601 Trapelo Road

Waltham, MA 02451

U.S.A.

 

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