www.intercom.com Open in urlscan Pro
108.138.17.22  Public Scan

Form analysis
1 forms found in the DOM

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</form>

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 * Solutions
   Use Cases
   Conversational Support
   Popular
   Deliver personal customer support at any scale
   Conversational Engagement
   Onboard, activate, and re-engage customers
   Conversational Marketing
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   What Is Intercom?
   Get an overview of the Intercom platform and how it works.
   Learn more
 * Features
   The Intercom Platform
   Business Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Shared Inbox
   Product Tours
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   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Resources
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   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
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   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


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THE INTERCOM CUSTOMER SUPPORT TRENDS REPORT 2022

We asked 1,200+ customer support teams across the world about how they deliver
modern customer support today.* Take a look.

Download now



IN THIS REPORT, SEE THE TOP FIVE CUSTOMER SUPPORT TRENDS IN 2022. ALSO, LEARN
HOW TO SCALE YOUR CUSTOMER SUPPORT AND ATTRACT THE BEST CUSTOMER SUPPORT TEAM.


YOU’LL DISCOVER:

 * Why fewer teams are able to deliver customer support that meets expectations

 * How to fight back against team burnout and turnover

 * The ways companies are connecting their customer support technology

*INTERCOM COMMISSIONED AN INDEPENDENT MARKET RESEARCH FIRM TO SURVEY A RANDOM
SAMPLE OF 1,209 GLOBAL SUPPORT MANAGERS AND LEADERS. THE STUDY’S MARGIN OF ERROR
IS +/- 2.8% AT THE 95% CONFIDENCE LEVEL.




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Guide
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Forrester studied how customer support has changed. See why conversational
support is now the expectation.
Read guides
Guide
The Ultimate Modern Support Tech Stack
Is your tech stack ready for the future of support? In this guide, see how to
connect the tools that’ll keep your team efficient and your customers happy for
years to come.
Read guides
Guide
How 4 Companies Leveled Up with Proactive Support
See how Living Spaces, Tanda, TrueCommerce, and Spendesk get ahead of known
issues—shortening support their queues while keeping CSAT scores sky-high.
Read guides


SITEMAP

 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging

 * Resources
   
   * Blog
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   * Academy
   * Webinars
   * What's New
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   * App Store
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   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
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   * Community Forum
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   * Contact Us
   * Terms
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From the blog

 * Product evangelist John Cutler on becoming a catalyst for change
 * Managing high availability at Intercom
 * 4 ways to personalize your marketing messaging and boost engagement
 * Creating excellent customer experiences with the right e-commerce tech stack

Read more


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