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Compliance Requirements for Unauthorized Returns with recently Approved Changes
to the Rules


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OPTION INFORMATION

Donna K Olheiser

Vice President of Education & Founder Dynamic Mastership, LLC

Training made by Speaker


Donna K Olheiser, AAP,  is Keynote Speaker at Compliance key Inc and she is
the vice president of Education Services and founder of Dynamic Mastership,
LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in
2004).


She is an enthusiastic and energetic Certified Master Trainer with over 14
year's training experience. She has designed and facilitated over 100 training
sessions each year with her expertise being the rules for companies and
financial institutions when processing electronic (specifically ACH) payments,
then scheduling the events to facilitate and deliver the material through a
variety of venues (webinars, teleseminars, in-person workshops, including
regional and national conferences). 

Her extensive knowledge, enthusiasm and passion for transferring payment
processing knowledge using the adult learning theory is remarkable and has
helped many payment professionals perform daily operational tasks including
exception processing while remaining compliant with the NACHA Operating Rules.
She uses scenarios and examples to bring the learning home, easy to comprehend
and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to
engage the learner through the entire training event helps the adult learner
apply what they've learned during and after each training session.
 
Donna has over 24 years of experience in the financial services industry which
includes 9 year's experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior to that,
Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank
of Minneapolis.
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In this 60-minute session, the trainer will cover all the recently approved
changes and details for returning an unauthorized transaction, including when to
use an R10 or an R11 Return Reason Code. Examples used throughout the session
will outline these changes, and describe their effect on you as a participant in
the ACH network, whether you are an RDFI or an ODFI.





Why Should You Attend 

When a Receiver (account holder) at the RDFI states they have an ACH Entry that
is unauthorized, the RDFI will comply with the request and by following the
NACHA Operating Rules, send the Entry back as an unauthorized Return Entry.
Specific Rules are outlined for this process during this 60-minute session with
examples of how and what these changes will mean to the RDFI, the ODFI, and the
Originator of the ACH Entry being returned.

Details on newly approved changes and options when doing ACH Returns for
questionable items that don’t post (R17) and for unauthorized Entries, based on
the specific detailed “reason” for the unauthorized Return Entry.

Differentiating between the specific reasons for sending an unauthorized Entry
(using R10 or R11) is crucial when sending the right message back to the
Originating company to help them further identify the specifics of “why” the
Entry is being returned.

Identifying the details and how this additional unauthorized return reason code
is being monitored by the ODFI to comply with their reporting requirements (as
defined by NACHA) during a phased approach going into 2022, will be covered.

The trainer will use scenario-based examples to make the changes easy to
understand and apply to the daily ACH operations tasks. This is a must-attend
session, Register Today!

Areas Covered in the Session

 » Identify what an unauthorized transaction is and how this helps you when
returning unauthorized transactions
 » List the steps to the entire ACH Return Process – defining each step to
remain in compliance with the NACHA Operating Rules
 » List the options for unauthorized ACH Return Reason Codes (R10 & R11)
 » Details on the most recent change to specifying the details of an
unauthorized return by adding R11 to further define the “why”
 » Outline the specifics when returning unauthorized ACH Entries regarding
timing and details on any paperwork needed
 » Describe the impact to the ODFI Reporting Requirements for R11 going forward
during a phased approach in 2021 and 2022

Who Will Benefit

 » Financial Institution Professionals (New/Current Operations Staff)
 » Banking Operations Managers and Staff
 » Compliance and Risk Professionals
 » Treasury Management Professionals
 » Aspiring and Current AAPs (Accredited ACH Professionals)
 » Company / Business Owners (Originators)
 » Banking Managers/ Supervisors
 » Audit Personnel



Donna K Olheiser

Donna K Olheiser, AAP,  is Keynote Speaker at Compliance key Inc and she is
the vice president of Education Services and founder of Dynamic Mastership,
LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in
2004).


She is an enthusiastic and energetic Certified Master Trainer with over 14
year's training experience. She has designed and facilitated over 100 training
sessions each year with her expertise being the rules for companies and
financial institutions when processing electronic (specifically ACH) payments,
then scheduling the events to facilitate and deliver the material through a
variety of venues (webinars, teleseminars, in-person workshops, including
regional and national conferences). 

Her extensive knowledge, enthusiasm and passion for transferring payment
processing knowledge using the adult learning theory is remarkable and has
helped many payment professionals perform daily operational tasks including
exception processing while remaining compliant with the NACHA Operating Rules.
She uses scenarios and examples to bring the learning home, easy to comprehend
and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to
engage the learner through the entire training event helps the adult learner
apply what they've learned during and after each training session.
 
Donna has over 24 years of experience in the financial services industry which
includes 9 year's experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior to that,
Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank
of Minneapolis.




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Duration : 60 Min

Webinar Id: 70175

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COMPLIANCE WITH STOP PAYMENTS VS UNAUTHORIZED TRANSACTIONS

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Duration : 90 Min

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