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Mortgage


FIRST AMERICAN FINANCIAL WARNS CLIENTS TO WATCH OUT FOR FAKE EMAILS

Two days after being hit by a cyberattack, the title insurance giant says it's
still trying to restore operations, warns clients that it's taken its email
system offline and to be wary of messages

Getty Images

by Matt Carter
December 22, 2023
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Two days after being hit by a cyberattack, title insurance giant First American
Financial said Friday it’s still trying to restore operations, warning clients
that it’s taken its email system offline and to be wary of any messages that are
supposedly from the company.

“First American’s email system has been taken offline,” the company announced
Friday afternoon. “Any recipient of an email purporting to be from First
American, First American Title or from FirstAm.com should be vigilant about
cybersecurity risks and avoid clicking on unknown or suspect links.”

The notice was posted at 1:10 p.m. Eastern time Friday on a temporary website,
FirstAmUpdate.com, that First American launched this week to keep clients
informed about the company’s response to a cyberattack that has disrupted the
company’s operations.

In a separate notice to investors, First American said it’s “working diligently”
to restore systems it took offline Wednesday and to resume normal operations as
soon as possible, “but cannot estimate the duration or extent of the disruption
at this time. The company has retained leading experts, is working with law
enforcement and notified certain regulatory authorities.”

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The nation’s second-biggest title insurer, First American also provides
settlement services, data products, valuation services, mortgage subservicing,
and banking and wealth management services.

It’s the latest victim in a wave of cybersecurity attacks that have disrupted
computer networks at more than 1,000 businesses and government entities.

The nation’s largest title insurer, Fidelity National Financial (FNF), says it
contained a security breach on Nov. 26, but has not commented on reports that
the company was the target of a ransomware attack exploiting a software
vulnerability in Netscaler, Citrix Bleed.

Loan servicing giant Mr. Cooper shut down its systems for four days at the
beginning of November after uncovering a security breach that the company said
this week may have compromised the personal information of nearly 15 million
past and present customers.

Federal law enforcement officials said in an announcement this week that a
ransomware group known as Blackcat, ALPHV or Noberus, has infiltrated the
computer networks of more than 1,000 victims, “including networks that support
U.S. critical infrastructure.”

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Some victims have used a decryption tool developed by the FBI to avoid paying
ransom demands totaling approximately $68 million, the U.S. Department of
Justice Department said.

Get Inman’s Mortgage Brief Newsletter delivered right to your inbox. A weekly
roundup of all the biggest news in the world of mortgages and closings delivered
every Wednesday. Click here to subscribe.

Email Matt Carter

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