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Text Content

Menu
 * EMERGENCY HELPLINE
 * Welcome Open submenu
 * UNSMIS Open submenu
 * Basic Concepts
 * Documents Open submenu
 * COVID Open submenu
 * E-Claims

Close submenuWelcome
 * About UNSMIS
 * Statutes and regulations
 * Enrolment Campaign

Close submenuUNSMIS
 * Affiliation and Retirement Open submenu
 * My Benefits Open submenu
 * How to Submit a Claim Open submenu
 * Tariff Agreements and Direct Payments
 * Prior Authorization
 * Fraud Prevention
 * Cost Containment
 * Temporary Staff and Specially Protected Persons Open submenu
 * Premium Contributions
 * Additional Services Open submenu
 * Is my Spouse a Dependent or an SPP?
 * Data Protection
 * FAQ's
 * Contact Us

Close submenuAffiliation and Retirement
 * Affiliation Open submenu
 * Retirement
 * Extension of Coverage After Separation

Close submenuAffiliation
 * UMOJA

Close submenuMy Benefits
 * Hospitalization, Surgery and Out Patient Treatment
 * Dental and Optical
 * Maternity and Infertility Treatment
 * Psychiatric Treatments
 * Pharmaceutical Expenses, Medical Imagery, Laboratory Analysis and Tests
 * Injections, Radiotherapy & Specialized Treatments
 * Functional Rehabilitation Treatments
 * Detox, Obesity, Stop Smoking and SPA Cures
 * Nursing Care and Home Help Services
 * Prosthetic Appliances, Hearing Aids, Breathing Devices and Wheel Chair
 * Transport
 * Funeral Expenses

Close submenuHow to Submit a Claim
 * Proof of Payment
 * Language of Documentation
 * Claim Following an Accident
 * Claim attributable to a Service Incurred Accident or Illness
 * Understanding my Claim Form
 * Other Insurance and/or National health Systems

Close submenuTemporary Staff and Specially Protected Persons
 * Specially Protected Persons (Dependent Parents)
 * Temporary Staff

Close submenuAdditional Services
 * Direct Pay Agreements
 * Issuance of Certificates and Letters of Guarantee
 * Special Leave Without Pay (SLWOP)
 * 3 Month Extension

Close submenuDocuments
 * Medical Insurance Forms Open submenu
 * Annual Reports and other financial documents
 * Newsletters
 * Memos, Communications, Administrative Instructions and Information Circulars

Close submenuMedical Insurance Forms
 * Claim Forms for Active Staff and Retirees
 * Affiliation/Enrolment Form
 * Declaration of Accident Form
 * Banking Information Form
 * Form To Request a Cure

Close submenuCOVID
 * UNSMIS position on COVID-19 Vaccines and Tests

Skip to main content
URL
Welcome to the United Nations
 * English
 * Français

 * EMERGENCY HELPLINE
 * Welcome Toggle Dropdown
   * About UNSMIS
   * Statutes and regulations
   * Enrolment Campaign
 * UNSMIS Toggle Dropdown
   * Affiliation and Retirement Toggle Dropdown
     * Affiliation Toggle Dropdown
       * UMOJA
     * Retirement
     * Extension of Coverage After Separation
   * My Benefits Toggle Dropdown
     * Hospitalization, Surgery and Out Patient Treatment
     * Dental and Optical
     * Maternity and Infertility Treatment
     * Psychiatric Treatments
     * Pharmaceutical Expenses, Medical Imagery, Laboratory Analysis and Tests
     * Injections, Radiotherapy & Specialized Treatments
     * Functional Rehabilitation Treatments
     * Detox, Obesity, Stop Smoking and SPA Cures
     * Nursing Care and Home Help Services
     * Prosthetic Appliances, Hearing Aids, Breathing Devices and Wheel Chair
     * Transport
     * Funeral Expenses
   * How to Submit a Claim Toggle Dropdown
     * Proof of Payment
     * Language of Documentation
     * Claim Following an Accident
     * Claim attributable to a Service Incurred Accident or Illness
     * Understanding my Claim Form
     * Other Insurance and/or National health Systems
   * Tariff Agreements and Direct Payments
   * Prior Authorization
   * Fraud Prevention
   * Cost Containment
   * Temporary Staff and Specially Protected Persons
   * Premium Contributions
   * Additional Services Toggle Dropdown
     * Direct Pay Agreements
     * Issuance of Certificates and Letters of Guarantee
     * Special Leave Without Pay (SLWOP)
     * 3 Month Extension
   * Is my Spouse a Dependent or an SPP?
   * Data Protection
   * FAQ's
   * Contact Us
 * Basic Concepts
 * Documents Toggle Dropdown
   * Medical Insurance Forms Toggle Dropdown
     * Claim Forms for Active Staff and Retirees
     * Affiliation/Enrolment Form
     * Declaration of Accident Form
     * Banking Information Form
     * Form To Request a Cure
   * Annual Reports and other financial documents
   * Newsletters
   * Memos, Communications, Administrative Instructions and Information
     Circulars
 * COVID Toggle Dropdown
   * UNSMIS position on COVID-19 Vaccines and Tests
 * E-Claims

 1. Home
 2. E-Claims and Mobile App


E-CLAIMS AND MOBILE APP

E-Claims Portal

A one stop shop where insured members can submit claims electronically, verify
credit balances and issue attestations. To access the portal directly, then
please click on the following link:

https://eclaims.unog.ch

To better understand how the portal works and for instructions on how how to log
in, please click on the following links to access the relevant documents in
either English or French: EN I FR

We also strongly urge all insured members to take note of the disclaimer that
spells out your duties and responsibilities (document in both English and
French): Disclaimer In particular please pay attention to the need to hold on to
your originals for 24 months. UNSMIS reserves the right to carry out spot checks
and request originals at any time. Failure to provide the requested
documentation can result in the suspension of the e-claims account.

We strongly urge all insured members to move from paper submissions to online
submission of electronic claims. The advantages are that it will reduce the
amount of paper used and it will facilitate submission from all over the world
and thus reduce the time and costs necessary for physically mailing the claims.
It will create a "one -stop shop" for insured members to verify credits,
retrieve old reimbursement advices, submit claims, issue attestations and verify
the status of recently submitted claims. UNSMIS has also created a dedicated
page to search for providers and in some cases benefit form preferred rates and
direct pay agreements for inpatient care. 

Please remember that 1) Claims must be submitted within twenty four months from
the date of invoice and 2) Benefits are calculated according to the invoice date
in the case of fees for medical services, and according to the treatment date in
the case of invoices for certain services relating to benefits that are subject
to an annual ceiling.

 

Mobile App

UNSMIS has now rolled out a Mobile App that allows users to use their
smartphones to submit claims, issue attestations, review credits, access past
reimbursement advices and other features. The mobile app also has a e-insurance
card feature. Carrying a  physical insurance card (that often gets lost, broken
or simply worn out over time) is no longer necessary. The mobile app has been
developed to facilitate the submission of small and simple claims. The Mobile
App is available on both Google Play and the App Store, simply search for
"UNSMIS"




CONTACT US

 * Email us(link sends email)


COPYRIGHT

 * Copyright


DISCLAIMERS

 * Disclaimers

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