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Menu
 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
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Customer Support

(801) 523-6763
Special offers when you call
24/7
 * My Account

 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Menu
 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Customer Support

(801) 523-6763
Special offers when you call
24/7
 * My Account


HOW CAN WE HELP?

Need assistance or have questions? Explore our list of resources below.

Learn about our affordable 24/7 expert technical support, or call now: (808)
207-3783

Premium Support

Try our knowledge base below for answers to your product or purchase questions.

Scroll Down Below

Need general product or order assistance? Contact Customer Care at (801)
523-6763.

General Support

Check out some of our helpful videos like cleaning malware, viruses, or stopping
trackers!

How-To Videos


GETTING STARTED


 * INSTALL AND ACTIVATE PRODUCTS
   
   * How to Install and Activate System Mechanic Ultimate Defense
   * How to Install and Activate System Mechanic Professional
   * How to Install and Activate System Mechanic
   * Install System Mechanic Free
   * Upgrade System Mechanic Free to System Mechanic Ultimate Defense
   * Install System Mechanic Classic for Windows XP & Vista
   * How to Install and Activate DriveScrubber
   * How to install and activate System Shield
   * How to Install and Activate Malware Killer
   * How to Install and Activate Privacy Guardian
   * How to Install and Activate Search and Recover
   Show Remaining Articles ( 3 ) Collapse Articles


 * SYSTEM MECHANIC
   
   * How to Check ActiveCare History
   * How to Install and Activate System Mechanic
   * How to Install and Activate System Mechanic Professional
   * How to Install and Activate System Mechanic Ultimate Defense
   * How to disable automatic checking for updates in System Mechanic
   * Install System Mechanic Classic for Windows XP & Vista
   * System Mechanic does not start or hangs on loading
   * Product will not update properly or launch after installation
   * Disable System Mechanic Background Processes
   * My iolo Product Has a Problem Installing or Will Not Start Once Installed
   * Cleaning up hazardous and space-wasting junk files
   * Error 2: Activation Key Not Recognized when trying to activate
   * How to Use System Mechanic's File De-Duplicator
   * System Mechanic Minimum Requirements
   * How do I send an Error Log report to iolo Support?
   Show Remaining Articles ( 7 ) Collapse Articles


 * IOLOVPN
   
   * How to remove a device from ioloVPN account


 * BYEPASS
   
   * Uninstall ByePass from Chrome, Edge and Firefox
   * How to Install ByePass in System Mechanic Ultimate Defense
   * Install ByePass in Microsoft Edge Chromium
   * Install and Uninstall ByePass in Firefox
   * I forgot my ByePass Master Password
   * How to close your ByePass account
   * How to close your ByePass account from a mobile device
   * What is Login Guardian?
   * How to Turn On Autofill for ByePass Android
   * How to Turn On Autofill for ByePass iOS
   * Enable ByePass for Private Browsing
   * ByePass Will Not Let Me Add More Than 5 Accounts
   * How Do I Check My ByePass Version?
   * Install ByePass on Android
   * ByePass password field icon is not visible on website
   * How to Backup ByePass Password Data
   Show Remaining Articles ( 8 ) Collapse Articles


 * DRIVESCRUBBER
   
   * How to Install and Activate DriveScrubber
   * Does DriveScrubber wipe free space?
   * How to Create a Bootable USB


 * MALWARE KILLER
   
   * How to Install and Activate Malware Killer


 * PRIVACY GUARDIAN
   
   * Privacy Guardian Fingerprinting Extension
   * Is Privacy Guardian Included in System Mechanic?
   * What is Privacy Guardian
   * How to prevent clearing of data from trusted websites?
   * Disable Or Enable Browser Saved Passwords From Being Removed
   * How to Install and Activate Privacy Guardian


 * SEARCH AND RECOVER
   
   * How to Install and Activate Search and Recover


 * SYSTEM SHIELD
   
   * Manually Uninstall Legacy System Shield
   * How to install and activate System Shield


 * SYSTEM CHECKUP
   
   * How to Uninstall System Checkup

 * Download your iolo product
 * How do I uninstall my iolo Product?
 * How to update your iolo product to the latest version
 * RealDefense's Vulnerability Response Guide


IOLO MY ACCOUNT

 * How to view your product subscriptions in My Account
 * Fraudulent Entities Posing as iolo
 * Error 2: Activation Key Not Recognized when trying to activate


PURCHASE QUESTIONS

 * What is the product Whole Home License
 * iolo Sales and Refund Policy
 * How will my purchase show on my bank statement?
 * I purchased System Mechanic or Search and Recover from AOL and have
   subscription questions
 * I purchased System Mechanic from Yahoo and have subscription questions
 * Fraudulent Entities Posing as iolo

Popular Articles
 * Download your iolo product
 * How to Install and Activate Search and Recover
 * How to Install and Activate System Mechanic Ultimate Defense
 * How to update your iolo product to the latest version
 * Fraudulent Entities Posing as iolo

Newest Articles
 * How to Backup ByePass Password Data
 * System Mechanic Minimum Requirements
 * We are working to improve your subscription!
 * How to Use System Mechanic's File De-Duplicator
 * Upgrade System Mechanic Free to System Mechanic Ultimate Defense

Recently Updated Articles
 * How to Backup ByePass Password Data
 * How do I send an Error Log report to iolo Support?
 * Fraudulent Entities Posing as iolo
 * Error 2: Activation Key Not Recognized when trying to activate
 * Manually Uninstall Legacy System Shield


FREQUENTLY ASKED QUESTIONS

What is service-based software?

Service-based software


Service-based software allows you to enjoy iolo’s award-winning products and
always stay current with new upgrades and improvements. Service plans include
seamless access to both software updates (for example, from version 7.0 to
version 7.2) and major product upgrades (for example, from version 7.0 to
version 8.0). As long as you maintain your service, you will have immediate
access to the latest innovations for the product you are licensing, as well as
the features and functionality that depend on receiving ongoing updates included
with your service plan.

For example if you purchase a yearly or annual service plan for an iolo product
version 7 and during that year version 8 is released, you will receive upgrade
access to this version automatically. As long as your service remains active
(which in the case of a yearly service plan entails paying a renewal fee once
every 12 months) you will continue to receive all updates and major upgrades for
the product you are licensing, as well as access to the features and
functionality that depend on receiving ongoing updates included with your
service plan.

How long will a service plan last?

iolo generally includes standard 12-month service plans with its products,
although different terms may be offered under various circumstances. Towards the
end of the service period, you may receive reminders that your service is due
for renewal, especially if you have not chosen to allow iolo to automatically
renew your service.  If you do not renew your service, your iolo product will
cease to receive updates or upgrades and the features and functionality that
depend on such updates will cease to operate (until you renew service).

Automatic Service Renewals

When you purchase a service plan you can optionally choose to have your service
automatically renewed when it expires. This option allows you to maintain active
service without the hassle of remembering to manually pay the discounted renewal
rate each time your service plan expires. Instead, the credit card (or other
payment method) you used to purchase your original license is automatically
debited for the service renewal fee on each anniversary of your original
purchase, and you continue to receive access to all new revisions and upgrades
of the product. You may discontinue your automatic renewal preference at any
time and convert your service plan to a manual renewal process.

System Mechanic Professional Components and Service Renewal

When you renew service for System Mechanic Professional it is not necessary to
also renew service for its bundled products or components such as System Shield
or Search and Recover. The renewal for these components will be completed at the
same time you renew your System Mechanic Professional service by manual or
automated methods.

What methods of payment are accepted for purchase?

Payment methods currently accepted by iolo technologies include PayPal, Visa,
MasterCard, Discover, American Express.

How can I make a change to an order I placed?

Please contact Customer Care using the Live Chat Support, or by calling (801)
523-6763, with the specific information about your order, and we will be happy
to assist you.

Common areas of assistance may include: Unintentional duplicate orders,
accidental purchase of the wrong product, or forgetting to use a discount coupon
during purchase.

My order completed but I didn't receive licensing information

If your payment was processed successfully but you have not received your
payment and/or purchase confirmation emails containing your product activation
information, please check your Junk or SPAM e-mail folder.

If you are unable to locate it, or still have not received it, please contact
customer care by using the Live Chat Support or calling (801) 523-6763 for
assistance.

Do I need to enter my product Activation Key again after adding time?

Unless you have uninstalled and are reinstalling, No. Your iolo product will
automatically recognize the additional time on your service without any further
activation requirements.

How Can I Stop My Auto-renewing Subscription?

Please contact Customer Care by using the Live Chat Support, or by calling (801)
523-6763, and a support agent will be happy to assist you.

How can I request a refund for my order?

To contact iolo Sales or Customer Care to request a refund, please use the Live
Chat Support or call (801) 523-6763 and a support agent will be happy to assist
you.

Please review iolo’s sales / refund policy and iolo’s product return policy and
note that all use of iolo’s products are subject to your acceptance of the End
User License Agreement (EULA).


ALSO AVAILABLE AT




PC SECURITY & PERFORMANCE

 * PC Cleaner
 * Data Recovery Software
 * Malware Removal
 * Antivirus System
 * Get LiveTech Support
 * Increase Internet Speed
 * See Recently Opened Apps
 * Use a Picture Password

 * Use a Registry Cleaner
 * PC Health Checks
 * Use a Device Driver Updater
 * Speed Up Your Computer
 * Use Dual Monitor Backgrounds
 * System Mechanic vs CCleaner
 * Remove Bandwidth Hogging Apps
 * PC Cleanup Software

 * Extend My Service
 * Knowledge Base Search
 * Contact Customer Care
 * Product Uninstall


GET IN TOUCH

Address

150 S. Los Robles Avenue
Suite 400
Pasadena, CA 91101

Phone

(801) 523-6763
Toll costs may apply if any call is made to any of our listed phone numbers
Toll costs may apply



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