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Text Content

Browse ebooks, customer testimonials, and more—chosen specifically for you.

Personalized Reading List

Learn how our AI analyzes your service data to help make better decisions,
faster

How We’ll Empower ABB Group's Service

What issue is top priority? Learn how others overcame similar challenges

What are Your Service Challenges?

Based on our research and insights, we've created this personalized experience
just for you. Begin by clicking on the video above for a message from Mats.

Welcome.

Explore:

Aquant, a Service Intelligence platform, learns your organization’s unique
service language and translates it into AI-driven solutions. We start by
consolidating your structured and unstructured (hidden) data into one location.
We then add your tribal knowledge to the mix, analyzing it to understand the
behaviors of your top employees. With these data-informed solutions in mind, we
apply prescriptive recommendations that empower the entire workforce.

34% REDUCTION IN REPEAT VISITS

Our clients Experience:

26% REDUCTION IN PARTS CONSUMPTION

15% INCREASE IN 1ST TIME RESOLUTION

Increased Complexity of Products

Increased Complexity of Products

Underperforming Divisions

Underperforming Divisions

Talent Shortage

Talent Shortage

Now let's see how we can best help you.

Leaders have noticed that investing in tools and training for employees leads to
greater retention, career growth, and increased levels of customer satisfaction.
Millennial and Gen-X employees are motivated to try new technologies, seeing it
as a career step. Once they’ve mastered it themselves, they’re more likely to
share tips and hacks with colleagues, creating an informal learning environment
that increases confidence and workforce proficiency.

Preemptive actions have a domino effect. Using technology to propose solutions
during initial customer calls means that technicians feel more confident,
knowledgeable, and prepared to tackle the issues once they arrive at the job
site. From happier customers to more capable teams, leaders are taking note of
the positive effects across the board.

Take the short service assessment to:

Understand how your performance compares to other service organizations. Learn
next steps to gain deep visibility into all aspects of the service cycle.

• •

Is your service team making data-driven decisions or are you relying on hunches
and guesswork?

RETAKE THE QUIZ

Net Promoter Score

A

B

A post-service follow-up email or call

C

General customer feedback emails

D

We do not measure customer satisfaction

QUESTION ONE:

What is your preferred method for measuring customer satisfaction? (choose one)

Under 65%

A

B

66-85%

C

Above 86%

D

Don’t know, or don’t monitor this KPI

QUESTION TWO:

What is your First Time Fix (FTF) Rate?

More than 6 days

A

B

3-5 days

C

2 days or less

D

Don’t know, or don’t monitor this KPI

QUESTION THREE:

What is your Mean Time to Resolution (MTTR)?

Less than 88 days

A

B

89-200 days

C

More than 200 days

D

Don’t know, or don’t monitor this KPI

QUESTION FOUR:

What is your Mean Time Between Failures (MTBF)?

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Your service results are below the industry average, according to benchmark
results gathered from leading service providers across the country. But we have
a plan to help you boost service performance. Want even more insights? Schedule
a free service assessment now and we will show you insights about your business
that will improve service outcomes. Our team will analyze a portion of your
service data to give you clarity on everything from the above KPIs to a chart
demonstrating workforce performance, parts costs, troubled assets, and more. And
then we’ll help you understand the next steps (whether it’s workforce training
or customer experience enhancements) to move closer to average industry
performance.

BELOW AVERAGE

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Your service results are in line with the industry average, according to
benchmark results gathered from leading service providers across the country.
Want even more insights? Schedule a free service assessment now. Our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. A little more clarity will help move your team into
the top 20% category, reducing service costs and boosting customer experiences.

AVERAGE

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Congrats! Your service results are above the industry average — in the top 20% —
according to benchmark results gathered from leading service providers across
the country. Want even more insights? Schedule a free service assessment now.
While you’re already a top-performing service organization, our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. Why not achieve top 10% status?

ABOVE AVERAGE

YOUR RESULTS ARE:

According to service industry benchmark data, here’s how your peers are
performing:

SCHEDULE ASSESMENT

If it’s challenging to accurately measure and analyze KPIs, we have a plan to
help you identify current service issues and boost service performance to bring
you in line with industry averages. Where to begin? Schedule a free service
assessment now and we will show you insights about your business that will
improve service outcomes. Our team will analyze a portion of your service data
to give you clarity on everything from the above KPIs to a chart demonstrating
workforce performance, parts costs, troubled assets, and more. And then we’ll
help you understand what steps to take (whether it’s workforce training or
customer experience enhancements) to move closer to average industry
performance.

INCONCLUSIVE

YOUR RESULTS ARE:

Service Insights Data Sheet

LEARN MORE

The 2021 Service Benchmark Report

LEARN MORE

Solving the Millennial Skill Gap with AI

LEARN MORE

READING LIST

Data-driven best practices, advice from peers, and emerging service trends,
curated for you.

Ready for next steps? Let's grab a coffee and chat.

LET'S TALK

Talk to Mats

Not Sure? Take The Service Assessment

Not Sure? Take The Service Assessment

What aspect of your service do you MOST want to improve?

© 2022 Aquant

Companies and brands are turning to their partners—and to technology and
innovation—to integrate sustainability and create meaningful change that’s good
for business, society and the planet.

Better Service Efficacy Less Truck Rolls Lower Carbon Emissions & Healthier
Planet

30% INCREASE IN 1ST TIME RESOLUTION

4

4

Browse ebooks, customer testimonials, and more—chosen specifically for you.

Additional Resources

2

3

See how your team ranks against industry benchmarks & get a personalized action
plan.

Take the Service Insights Quiz

1

2

What issue is top priority? Learn how others overcame similar challenges

What Are Your Service Challenges?

3

1

Learn how our AI analyzes your service data to help you make better decisions,
faster

How We’ll Empower [company name]’s Service

We work with a few of your peers and suspect that you may be having similar
service challenges, like X,Y,Z. We went ahead and did a little research and
created a personalized plan to help you transform your service. Listen to the
message from Doug as he explains further.

Hi [name]

EXPLORE:

Understand data in a new way and connect every aspect of your service business.
Make proactive decisions. Deliver amazing customer experiences. Reduce customer
churn. Lower service costs. Make every team member a service hero. Aquant’s
AI-driven technology uncovers an organization’s deepest insights to enable
data-driven decision-making across every step of the service lifecycle. Our
technology surfaces and analyzes hidden data, providing service leaders with a
360-degree view of their organization, and provides prescriptive and predictive
solutions to complex service challenges.

of the TOP 10 GLOBAL MEDICAL

DID YOU KNOW...

DEVICE COMPANIES are already

working with Aquant?

50%

SCHEDULE A DEMO

TRUSTED BY THE BEST:

Remote Resolution

Remote Resolution

Parts Consumption

Parts Consumption

Skills Gap

Skills Gap

Now let's see how we can best help you. What aspect of Field Service do you MOST
want to improve?

Leaders have noticed that investing in tools and training foremployees leads to
greater retention, career growth, andincreased levels of customer
satisfaction.Millennial and Gen-X employees are motivated to try
newtechnologies, seeing it as a career step. Once they’ve masteredit themselves,
they’re more likely to share tips and hacks withcolleagues, creating an informal
learning environment thatincreases confidence and workforce proficiency.

Preemptive actions have a domino effect. Using technologyto propose solutions
during initial customer calls means thattechnicians feel more confident,
knowledgeable, and prepared totackle the issues once they arrive at the job
site.From happier customers to more capable teams, leaders aretaking note of the
positive effects across the board.

AI is an investment that empowers workforces to solve difficultchallenges.Crowds
carry wisdom. Leaders are observing how collaborationgoes to the next level once
collective industry insights are addedto the mix. As the old adage goes, “Teams
are greater than thesum of their parts.”

Take the short service assessment to:

Understand how your performance compares to other service organizations. Learn
next steps to gain deep visibility into all aspects of the service cycle.

• •

What’s Your Service Performance Score?

RETAKE THE QUIZ

A post-service email or phone call; asking the customer to rate their experience

A

B

Net Promoter Score

C

Custom dashboard to track customer satisfaction

D

We do not measure customer satisfaction

QUESTION ONE:

Which method do you rely on most to measure customer satisfaction? (choose one)

Under 65%

A

B

66-85%

C

Above 86%

D

Don’t know, or don’t monitor this KPI

QUESTION TWO:

What is your First Time Fix (FTF) Rate?

More than 6 days

A

B

3-5 days

C

2 days or less

D

Don’t know, or don’t monitor this KPI

QUESTION THREE:

What is your Mean Time to Resolution (MTTR)?

Less than 88 days

A

B

89-200 days

C

More than 200 days

D

Don’t know, or don’t monitor this KPI

QUESTION FOUR:

What is your Mean Time Between Failures (MTBF)?

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Your service results are below the industry average, according to benchmark
results gathered from leading service providers across the country. But we have
a plan to help you boost service performance. Want even more insights? Schedule
a free service assessment now and we will show you insights about your business
that will improve service outcomes. Our team will analyze a portion of your
service data to give you clarity on everything from the above KPIs to a chart
demonstrating workforce performance, parts costs, troubled assets, and more. And
then we’ll help you understand the next steps (whether it’s workforce training
or customer experience enhancements) to move closer to average industry
performance.

BELOW AVERAGE

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Your service results are in line with the industry average, according to
benchmark results gathered from leading service providers across the country.
Want even more insights? Schedule a free service assessment now. Our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. A little more clarity will help move your team into
the top 20% category, reducing service costs and boosting customer experiences.

AVERAGE

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results:

SCHEDULE ASSESMENT

Congrats! Your service results are above the industry average — in the top 20% —
according to benchmark results gathered from leading service providers across
the country. Want even more insights? Schedule a free service assessment now.
While you’re already a top-performing service organization, our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. Why not achieve top 10% status?

ABOVE AVERAGE

YOUR RESULTS ARE:

According to service industry benchmark data, here’s how your peers are
performing:

SCHEDULE ASSESMENT

If it’s challenging to accurately measure and analyze KPIs, we have a plan to
help you identify current service issues and boost service performance to bring
you in line with industry averages. Where to begin? Schedule a free service
assessment now and we will show you insights about your business that will
improve service outcomes. Our team will analyze a portion of your service data
to give you clarity on everything from the above KPIs to a chart demonstrating
workforce performance, parts costs, troubled assets, and more. And then we’ll
help you understand what steps to take (whether it’s workforce training or
customer experience enhancements) to move closer to average industry
performance.

YOUR RESULTS ARE:

Beyond NPS: How AI Creates Memorable Customer Experiences

LEARN MORE

The 2021 Service Benchmark Report For the Medical Device Industry

LEARN MORE

How to Elevate Your CX, According to Med Device Service Experts

LEARN MORE

FURTHER RESOURCES

Data-driven best practices, advice from peers, and emerging service trends,
curated for you.

Ready for next steps? Let's grab a coffee and chat.

LET'S TALK

TALK TO DOUG

Prevent Service Disasters. Improve Customer Experiences.

Is your service team making data-driven decisions or are you relying on hunches
and guesswork?

KPI TRACKING NOVICE

Aquant, a Service Intelligence platform, learns your organization’s unique
service language and translates it into AI-driven solutions. We start by
consolidating your structured and unstructured (hidden) data into one location.
We then add your tribal knowledge to the mix, analyzing it to understand the
behaviors of your top employees. With these data-informed solutions in mind, we
apply prescriptive recommendations that empower the entire workforce.

What is Aquant?

WELCOME!

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

OUR CLIENTS INCLUDE:

Remote Resolution

Remote Resolution

Parts Consumption

Parts Consumption

Skills Gap

Skills Gap

What aspect of Field Service do you MOST want to improve?

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

Take the short service assessment to:

Is your service team making data-driven decisions or are you relying on hunches
and guesswork?

TAKE THE QUIZ

Net Promoter Score

B

A post-service follow-up email or call

C

General customer feedback emails

D

We do not measure customer satisfaction

A

QUESTION ONE:

What is your preferred method for measuring customer satisfaction? (choose one)

Under 65%

B

66-85%

C

Above 86%

D

Don’t know, or don’t monitor this KPI

A

What is your first time fix (FTF) rate?

More than 6 days

B

3-5 days

C

2 days or less

D

Don’t know, or don’t monitor this KPI

QUESTION THREE:

A

Less than 88 days

B

89-200 days

C

More than 200 days

D

Don’t know, or don’t monitor this KPI

QUESTION FOUR:

A

Your service results are below the industry average, according to benchmark
results gathered from leading service providers across the country. But we have
a plan to help you boost service performance. Want even more insights? Schedule
a free service assessment now and we will show you insights about your business
that will improve service outcomes. Our team will analyze a portion of your
service data to give you clarity on everything from the above KPIs to a chart
demonstrating workforce performance, parts costs, troubled assets, and more. And
then we’ll help you understand the next steps (whether it’s workforce training
or customer experience enhancements) to move closer to average industry
performance.

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results.

SCHEDULE ASSESMENT

BELOW AVERAGE

Understand how your performance compares to other service organizations. Learn
next steps to gain deep visibility into all aspects of the service cycle.

• •

As a refresher, here’s how we calculated your results.

SCHEDULE ASSESMENT

Your service results are in line with the industry average, according to
benchmark results gathered from leading service providers across the country.
Want even more insights? Schedule a free service assessment now. Our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. A little more clarity will help move your team into
the top 20% category, reducing service costs and boosting customer experiences.

AVERAGE

YOUR RESULTS ARE:

As a refresher, here’s how we calculated your results.

SCHEDULE ASSESMENT

Congrats! Your service results are above the industry average — in the top 20% —
according to benchmark results gathered from leading service providers across
the country. Want even more insights? Schedule a free service assessment now.
While you’re already a top-performing service organization, our team will
analyze a portion of your service data to give you clarity on everything from
the above KPIs to a chart demonstrating workforce performance, parts costs,
troubled assets, and more. Why not achieve top 10% status?

ABOVE AVERAGE

YOUR RESULTS ARE:

According to service industry benchmark data, here’s how your peers are
performing.

SCHEDULE ASSESMENT

If it’s challenging to accurately measure and analyze KPIs, we have a plan to
help you identify current service issues and boost service performance to bring
you in line with industry averages. Where to begin? Schedule a free service
assessment now and we will show you insights about your business that will
improve service outcomes. Our team will analyze a portion of your service data
to give you clarity on everything from the above KPIs to a chart demonstrating
workforce performance, parts costs, troubled assets, and more. And then we’ll
help you understand what steps to take (whether it’s workforce training or
customer experience enhancements) to move closer to average industry
performance.

INCONCLUSIVE

YOUR RESULTS ARE:

QUESTION TWO:

What is your MEAN TIME TO RESOLUTION (MTTR)?

\What is your MEAN time BETWEEN FAILURES (MTBF)?

A CUSTOMER Service Experience

ANDY reports: "The pump is not working.”

GREG The Service Agent

TOM The Service HERO

Day 1

Pump not working Replace Pump - $1500

“Pump not working again!”

Day 7

2nd line support -Unit Leaking -Vacuum not working -Order Tubing

Replace Tubing

Investigate

Day 1

Day 9

Day 14

Pump not working

Unit Leaking

Vacuum not working

Replace Tubing $20

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

We know that service organizations are losing members with significant seniority
are in a race to upskill the workforce, but what does that mean?

SERVICE HERO vs. Challenger:

The bottom quarter of the workforce costs organizations

more than the top quarter

80%

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The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

TOM

first time fix

79%

HERO

MEAN TIME TO RESOLUTION

2.1 Days

Service Cost per Success

$1,012

first time fix

69%

MEAN TIME TO RESOLUTION

3.8 Days

Service Cost per Success

$2,002

GREG

CHALLENGER

SERVICE HERO vs. Challenger:

in the workforce is a major contributor to higher-than-average service costs.

KNOWLEDE GAP

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

AQUANT PLATFORM

Product One

Product Two

Product Three

• Capture subject matter expertise • Troubleshoot every service issue like an
expert • Continuous learning with usage

SHARE THIS

INTELLIGENT TRIAGE

• Identify key service trends • Measure and improve service performance • Flag
customers at risk based on service history and key data

SERVICE INSIGHTS

NEXT PAGE

• Gain a 360-degree view of warranty claims • Create better service experiences
for customers and service providers • Reduce costs and processing times with
predictive recommendations

INTELLIGENT WARRANTY AUDIT

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

How Do I Get Everyone to Perform Like Heroes?

GREG

Tech 2

Tech 3

Tech 4

Tech 5

Tech 6

Tech 7

Tech 8

Tech 9

Tech 10

Tech 11

Tech 12

Tech 13

Tech 14

Tech 15

Tech 16

Tech 17

Tech 18

Tech 19

Tech 20

Tech 21

Tech 22

Tech 23

Tech 24

Tech 25

Tech 26

Tech 27

Tech 28

Tech 29

Tech 30

Tech 31

TOM

• Better First-Time Fix • Improve Mean Time • Between Failures • Optimize Parts
• Consumption • Less Parts Shot- • Gunning

CHALLENGERS

CONTENDERS

HEROES

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap
Bridge the Gap Aquant Aquant Demo Customer Success Proposed Timeline Transform
Your Experience

AQUANT SERVICE INTELLIGENCE

SERVICE INTELLIGENCE PLATFORM:

AQUANT SERVICE INSIGHTS

Purpose-built by service industry veterans, Aquant delivers insights that
service leaders care about. And unlike traditional BI tools, results are
immediate —without the need for a team of data scientists.

NEXT PAGE

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

NEXT PAGE

AQUANT SERVICE INTELLIGENCE

INTELLIGENT WARRANTY AUDIT

Aquant makes sense of each company’s unique data footprint, and turns that
information into prescriptive intelligence, helping warranty claims managers
quickly process or reject high-risk claims.

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

NEXT PAGE

AQUANT SERVICE INTELLIGENCE

Service Insights

Customer Support Cases

Field Work Orders

Tribal Knowledge

Parts

Knowledge Articles

Service Notes

Triage & Troubleshooting

FDA Complaint Detection

Warranty Audit

AI and Machine Learning Algorithms

Natural Language Processing Engine for Service

Artificial/Human Intelligence Interface

No Fault Found

APPS

SERVICES

EXPERIENCE MINING

Aquant’s AI-driven technology provides a 360-degree view of the service
lifecycle, transforming messy service data into actionable recommendations
customized for business objectives. The Aquant platform uncovers an
organization’s deepest insights and performs a deep analysis, helping them make
informed decisions based on data, not hunches.

SERVICE INTELLIGENCE PLATFORM:

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

Become a Service Hero in 20 Seconds

0:20

0:19

0:18

0:17

0:16

0:15

0:14

0:13

0:12

0:11

0:10

0:09

0:08

0:07

0:06

0:05

0:04

0:03

0:02

0:01

0:00

+

CLICK TO TOGGLE

Mobile Experience

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The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

SHARE THIS

Demonstrated Customer SUCCESS

“Working with Aquant has helped us make dramatic improvements to how quickly and
accurately we resolve service tickets. We’re looking forward to expanding our
Aquant implementation across our partner ecosystem.” Mark Hessinger VP Global
Customer Services 3D Systems

“Aquant was able turn the knowledge of our tenured, technical people into
insights that couldn’t be found in our manuals. Now everyone on our service team
can perform at the same level as our experts.” Sidney Lara VP of Service North
America Rational

PARTS USAGE

62%

REPEAT VISITS

39%

Cost per Repair

30%

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The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

Proposed Timeline:

• Framework for Behavioral Fingerprint • Clean set of data for
symptoms/solutions • Workforce Performance Index: Ranking Techs • Intelligent
Triage: Training Techs/Customer Reps • Insights into customers data/assets to
help with training • Collect Tribal Knowledge to share across organization •
Dashboards with access to all of the KPI’s ( tech’s, assets, etc.)

OUTCOMES

• Data Collection and Analysis= 1 wk (integrate WO) • Apply AI/ML to
symptoms/solutions (1 wk) • Import basic heatmap for SME to validate

TIMING:

6 weeks to go live (5 product lines)

A) Onboarding and 1 SME Allocation:

• SME applying frequency level • Expert Mode: Edit or change questions • End to
End testing- SME validate • End user Training

B) 1 SME time allocation = 4 weeks

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

AQUANT SERVICE INTELLIGENCE

Expert Insights

Accelerated Learning

Data Refinement

Data Cleansing

Self- Learning

Transform This Experience With Intelligent Triage

Pump not working?

Is the unit leaking?

Is the motor working?

Is the vacuum working?

Tubing

Pump

Surface Calibration

Vertex Calibration

Q1

Q2

Q3

S1

S2

S3

S4

Q4

YES

YES

Using AI, Aquant mines and analyzes data from multiple sources, learns your
company's unique service language, and maps your customer service problems to
the correct solutions. delivery at a lower cost.

SHARE THIS

The Way We Work Challenging Experience Heroic Experience Bridge the Gap
Intelligent Triage Data Driven Insights Aquant Demo Your Challenging Experience
Workforce Performance Your Results

CLOSE

Enter the email address of the person you would like to share this document
with.

So how can you get everyone to perform like your Service Heroes?

Map Behavior

Collect Experience

ServiceAI™

Continuous Learning

CLICK TO ACTIVATE

TIME

AI Maturity

Initial Model

Expert Validation

Continued Usage

The Way We Work A Customer Experience Hero vs. Challenger The Knowledge Gap The
Aquant Platform Bridge the Gap Service Insights Warranty Audit Service
Intelligence Aquant Demo Customer Success Proposed Timeline

TALK TO DOUG
Hi [name] 

EXPLORE:


1

What Are Your Service Challenges?


What issue is top priority? Learn how others overcame similar challenges 
2

Take the Service Insights Quiz


See how your team ranks against industry benchmarks & get a personalized action plan.
3

How We’ll Empower  
[company name]’s Service


Learn how our AI analyzes your service data to help you make better decisions, faster
We work with a few of your peers and suspect that you may be having similar service challenges, like X,Y,Z. We went ahead and did a little research and created a personalized plan to help you transform your service. 

Listen to the message from Doug as he explains further.  

4

Additional Resources


Browse ebooks, customer testimonials, and more—chosen specifically for you. 
Now let's see how we can best help you. 
What aspect of Field Service do you MOST want to improve? 

Remote Resolution

Parts Consumption

Skills Gap























QUESTION ONE:




Which method do you rely on most to measure   
customer satisfaction? (choose one)




What’s Your Service Performance Score?










Is your service team making data-driven decisions or are you relying on hunches and guesswork?
























A



B







A post-service email or phone call; asking the customer to rate their experience






Take the short service assessment to: 
Net Promoter Score
• 



•
Understand how your performance compares to other service organizations.   

Learn next steps to gain deep visibility into all aspects of the service cycle.   





























C



D





Custom dashboard to track customer satisfaction
We do not measure customer satisfaction













PREVENT SERVICE DISASTERS.  
IMPROVE CUSTOMER EXPERIENCES. 

Understand data in a new way and connect every aspect of your service business. Make proactive decisions. Deliver amazing customer experiences. Reduce customer churn. Lower service costs. Make every team member a service hero.  

Aquant’s AI-driven technology uncovers an organization’s deepest insights to enable data-driven decision-making across every step of the service lifecycle. Our technology surfaces and analyzes hidden data, providing service leaders with a 360-degree view of their organization, and provides prescriptive and predictive solutions to complex service challenges.  

DID YOU KNOW...


50%
of the TOP 10 GLOBAL MEDICAL
DEVICE COMPANIES are already
working with Aquant?






SCHEDULE A DEMO

TRUSTED BY THE BEST:


Ready for next steps? 
Let's grab a coffee and chat.
LET'S TALK
FURTHER RESOURCES
Data-driven best practices, advice from peers, and emerging service trends, curated for you. 

How to Elevate Your CX, According to Med Device Service Experts

LEARN MORE
The 2021 Service Benchmark Report For the Medical Device Industry

LEARN MORE
Beyond NPS: How AI Creates Memorable Customer Experiences

LEARN MORE



TALK TO MATS
Welcome. 
Explore:

What are Your Service Challenges?


What issue is top priority? Learn how others overcame similar challenges 
How We’ll Empower ABB Group's 
 Service


Learn how our AI analyzes your service data to help make better decisions, faster

Personalized Reading List


Browse ebooks, customer testimonials, and more—chosen specifically for you. 
Based on our research and insights, we've created this personalized experience just for you. Begin by clicking on the video above for a message from Mats.
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Now let's see how we can best help you.
What aspect of your service do you MOST want to improve?
Talent Shortage

Increased Complexity of Products

Underperforming Divisions


Not Sure? 
Take The Service Assessment


















































































































































Aquant, a Service Intelligence platform, learns your organization’s unique service language and translates it into AI-driven solutions. We start by consolidating your structured and unstructured (hidden) data into one location. We then add your tribal knowledge to the mix, analyzing it to understand the behaviors of your top employees. With these data-informed solutions in mind, we apply prescriptive recommendations that empower the entire workforce.

Our Clients Experience:

34% REDUCTION IN REPEAT VISITS
26% REDUCTION IN PARTS CONSUMPTION
15% INCREASE IN 1ST TIME RESOLUTION
30% INCREASE IN 1ST TIME RESOLUTION






Ready for next steps? Let's grab  
a coffee and chat.

LET'S TALK
Reading List 

Data-driven best practices, advice from peers, and emerging service trends, curated for you. 

Solving the Millennial Skill Gap with AI

LEARN MORE
The 2021 Service Benchmark Report

LEARN MORE
Service Insights Data Sheet

LEARN MORE




© 2022 Aquant
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