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Text Content

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PRIVACY POLICY

Southwest Gas Corporation Online Services Privacy Policy

Southwest Gas Corporation (also referred to as "we," "us," “our,” “Southwest
Gas,” or "the Company") takes individuals' privacy seriously and is committed to
preventing unauthorized use of, or access to, personally identifiable
information. Southwest Gas protects personally identifiable information through
processes and procedures intended to detect, prevent and mitigate the
unauthorized use or disclosure of any identifying information. This Online
Services Privacy Policy (“Privacy Policy”) explains how we collect, share, use,
and protect information collected when you visit or use Southwest Gas’ website,
mobile application, Southwest Gas-branded social media, and/or text message
alert service (collectively, our “Online Services”). Please read the following
to learn more about our Privacy Policy. By using Southwest Gas’ Online Services,
you agree to be bound by this Privacy Policy.

What Our Privacy Policy Covers

This Privacy Policy covers the Company's treatment of personally identifiable
information that may be collected when you are using, visiting, or have signed
up for our Online Services.

This Privacy Policy does not apply to the practices of companies that Southwest
Gas does not own or control or to people that Southwest Gas does not employ or
manage.

Links to Third-Party Sites

While using our Online Services, you may encounter hypertext links which
redirect you to third-party websites that are owned, maintained, or operated by
parties other than Southwest Gas. These third-party websites are not under the
control of Southwest Gas, and Southwest Gas is not responsible for the contents,
links or any changes or updates to these websites. Further, the inclusion of any
hypertext links in any of Southwest Gas’ Online Services does not imply
endorsement by Southwest Gas of the related third-party website, the website's
contents, or any association or affiliation with its operators. These
third-party websites may send cookies, log your IP address, and otherwise
collect data or solicit personal information from you. Southwest Gas is not
responsible for data collected by these third-party websites or any related
unauthorized access to your data or use of services as a result of browsing
these sites, even if such use was not authorized by you. Southwest Gas does not
control and is not responsible for how these websites handle or use your
personally identifiable information.

Information Collection

You may be asked by the Company to submit personal information such as company
account number, name or business entity, email address, birth date, address, zip
code, phone number, social security number or tax identification number,
driver’s license/identification card information or passport information, when
requesting our Online Services. Additionally, we may request third-party
information including the name of landlord/property manager or contact
information of a caretaker or other representative when applicable. You may also
be asked to submit additional personal or financial information, including
household annual income, number of members of household, to use certain specific
services offered by the Company.

In addition to the aforementioned personal information that may be collected,
Southwest Gas may track information such as monthly payment history and
preferred payment method which may include account numbers, routing numbers, and
return item code (if applicable).

Information Collected Automatically

Like many companies, Southwest Gas automatically collects certain anonymous
information (e.g. date and time site visited, pages visited, links clicked to
route to website, Internet Service Provider used, and Internet Protocol address
from which our website was accessed) while customers use our Online Services. We
currently use various analytics platforms to perform web measurement and
analytics. The information collected may be used for things such as compiling
statistics about our Online Services and measuring Online Service activity so
that we may update our Online Services to better meet users' needs and
interests.

Security

In areas of our Online Services where personal information is acquired, the
Company uses industry-standard security technology - Secure Sockets Layer (SSL)
- to safeguard the confidentiality of your personal and financial information.
Your browser must be capable of supporting SSL.

Cookies

Cookies are small text files placed on your computer's hard drive by web page
servers. When you visit the website or mobile application, Southwest Gas
Corporation may utilize "session" cookies, which allow us to verify when you
travel from page to page within our online service applications.

Additionally, Southwest Gas uses retargeting tools to better understand customer
preferences and to determine the effectiveness of our outreach campaigns.
Retargeting is a cookie-based technology that uses Javascript code to “follow”
visitors when they leave our website. We use retargeting to operate energy
education, public safety and informational campaigns in partnership with
third-party vendors. As part of our campaigns, we place pixel tags on individual
web pages within our Site to track interest in certain types of web content.
These tags are used to obtain information about the computer being used to view
Web pages, including the IP address, the user’s operating system, and browser
type. Pixel tags provide Southwest Gas and our vendors with information about
topics and activities of interest to Site visitors, and the digital
advertisements or articles that referred visitors to our Site. Retargeting
enables our third-party advertising partners to show you ads about our programs
and activities, based on your interests, on other websites.

Data on website and mobile application usage that we collect using cookies or
retargeting is not tied to your personally identifiable information and is only
used in aggregate form.

Information Use

a. The personal information that you provide us enables you to access various
customer services offered through our Online Services. We may use this
information to contact you regarding customer services, including but not
limited to, responding to an inquiry or a request for services that you send to
the Company, sending notifications via email regarding construction and
maintenance updates, activities pertaining to our programs or services,
providing surveys to help improve our customer service, notifying customers of
special events, sharing energy and safety education information, and providing
offers related to our products and services that may be of interest to you. If
you choose to communicate with the Company by Email, then Email from the Company
to you will be considered to be sent with your consent and will be accessible to
anyone who has access to your Email.

b. In order to provide you with services offered through our Online Services, or
to complete transactions or requests initiated by you using our Online Services,
we may transfer you to websites operated by third parties that help us provide
services to you. In such cases, we will have agreements with those parties under
which they will agree to maintain confidentiality of your personally
identifiable information and to use it only for the purpose of helping us serve
you.

c. The Company does not and will not collect nor sell your personal information
for commercial purposes to third parties nor disclose your personal information
to third parties for the purpose of telemarketing, email or direct mail
solicitation. To submit a formal request to opt out of any potential future sale
of personally identifiable information the Company has collected or will collect
about you, please send an email including your full name (as it appears on your
SWG account), service address, and your full account number to optout@swgas.com

d. Other than as set forth herein, the Company will not disclose your personal
information to third parties without your written consent (which consent may be
obtained electronically, such as by Email) unless we reasonably believe that the
disclosure is essential to the conduct of the Company's business, including but
not limited to:

• Compliance with the law, legal process, or our regulators
• Collection of unpaid bills
• Enabling the Company's employees or consultants to provide service to you and
to otherwise perform their duties
• Resolving customer disputes or inquiries
• Obtaining and providing credit reporting information

e. The Company may use customer data such as demographics, premises data,
payment history, channel preferences/interactions, and participation in programs
and offers, to assist customers in managing their gas service.

Traffic Data

In order to improve the usefulness of our Online Services, we automatically
collect and maintain statistical information from data logs that concern network
traffic flow and volume ("Traffic Data"). This Traffic Data consists of:

• Name of the domain, or URL, from which the visitor accesses the Internet;
• Internet Protocol ("IP") address;
• Type of web browser used; and
• Date and time the website was visited.

Traffic Data does not identify individual visitors. It is used to highlight what
our visitors find interesting, to improve the website's design specification, to
identify performance issues, and for other internal purposes.

Location Based Information

Certain Southwest Gas Online Services provide location services that enable a
customer’s location to be determined. If you use a location-based service, we
will collect location information about your longitude and latitude and may save
your device's coordinates to offer certain features to you.

Location-based services can be disabled through Southwest Gas’ Online Service or
the privacy settings on your mobile device.

California Do Not Track Disclosure

Under California law, operators of online services are required to disclose how
they respond to "do not track" signals or other similar mechanisms that provide
consumers the ability to exercise choice regarding the collection of personal
information of a consumer over time and across third party online services, to
the extent the operator engages in that collection. Like many websites, our Site
is not designed to respond to “Do Not Track” signals received from browsers.
This law also requires operators of online services to disclose whether third
parties may collect personal information about their users' online activities
over time and across different online services when the users use the operator's
service. We do not knowingly permit third parties to collect personal
information about an individual customer’s online activities over time and
across different online services when using our Online Services.
 
Changes to This Privacy Policy

We reserve the right to amend this privacy notice at our discretion and at any
time. When we make changes to this privacy notice, we will post the updated
notice on our Website and update the notice’s effective date. Your continued use
of our Website following the posting of changes constitutes your acceptance of
such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which we
collect and uses your information described in this notice [and in the Privacy
Policy], your choices and rights regarding such use, or wish to exercise your
rights under California law, please do not hesitate to contact us as follows:
• Email us
• Call us at 877-860-6020
• Contact us
 
California Consumer Protection Act (CCPA)
 
For more information about CCPA visit swgas.com/ccpa

LAST UPDATED AUGUST 2020

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 * Suspect a natural gas leak? Call 911 and Southwest Gas immediately at
   877-860-6020, whether you're a customer or not.

Visit Safety Resources
California Consumer Protection Act
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©2022 Southwest Gas Corporation is a subsidiary of Southwest Gas Holdings. All
rights reserved.

 * 

 * Customer Solutions
 * 877-860-6020
 * Hours & Locations

 * 
 * 
 * 
 * 

 * Suspect a natural gas leak? Call 911 and Southwest Gas immediately at
   877-860-6020, whether you're a customer or not.

Visit Safety Resources
 * California Consumer Protection Act

 * 
 * 

--------------------------------------------------------------------------------

 * About Us
 * Contact Us
 * Employment
 * Rates & Regulation
 * Investors
 * Shareholder Info
 * Privacy Policy
 * Terms & Conditions
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©2022 Southwest Gas Corporation is a subsidiary of Southwest Gas Holdings. All
rights reserved.