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 * 
 * Customer Service
   * Field Service
   * Digital Service
   * Technology consulting
 * 24/7 Remote Service


 * Deutsch



 * Modernization
   
   WE STAND FOR EFFICIENCY
   
    * Overview
    * Consultancy & Concepts
    * Product Overview
    * Customer Benefits
   
    * Digitization
    * Complete Solutions
    * Success Stories
    * Phase-outs
   
   
   * Consultancy & concepts
   * Product overview
     * Wood-yard
       * EcoPulser
     * Glueing
       * Glue Kitchens
       * Ecoresinator
     * Forming Line & Press
       * Matformers
       * EcoScan NEO
       * SicoScan
       * Steelbelt Monitoring
       * ContiRoll®
         * Hot platens
         * Pressure Distribution Plates
         * Siempelkamp Press Controller SPC G9
       * SPC
       * Upgrade of Electrical System
         * SPC G9
         * PLC
         * Drive Technology
         * Visualization
         * Heating Pumps
     * Finishing Lines
       * SicoScan
       * SicoCam
     * Multi-daylight Presses
     * Short-cycle Presses
   * Customer benefits
     * Resource efficiency
     * Plant availability
     * Quality
     * Increase in productivity
     * Optimized maintenance
     * Energy savings
   * Digitization
   * Complete solutions
   * Success Stories
     * EDI order processing for Sonae Arauco Group
     * ContiRoll® Upgrade for EGGER
     * Prod-IQ® update at SMARTPLY
     * Star cooler for SWISS KRONO TEX
     * Electrical upgrade EGGER
     * PLC-Upgrade
     * Electrical upgrade for Weyerhaeuser
     * Press upgrade for Tafisa
     * Press for gypsum fiberboard for Fermacell
     * Complete retrofit for Finsa
     * Ecoresinator for Arauco
     * Installation of pressure distribution plates
     * Upgrade of electrical system
   * Phase-outs
 * Spare Parts Service
   
   SPARE PARTS SERVICE FROM THE SPECIALIST
   
    * Overview
    * Range of Services
    * Service for Machinery & Equipment
    * Phase-outs
   
    * Spare Parts Information
    * Online Spare Parts Catalogue
    * Digitization
    * In Dialogue
   
   
   * Range of services
     * System-specific service
     * Service & Logistics Center
     * Air freight security
     * Original equipment packages
     * Management of customer inventory
     * Third-party products
     * Process automation
     * EDI
     * ContiRoll® Service Packages
   * Online Spare Parts Catalogue
   * Service for machinery & equipment
   * Phase-outs
   * Spare parts information
     * Sealing kits for short-cycle presses
     * SPC G9
     * Contibelt Steelbelts
   * Digitization
   * In Dialogue
 * Industrial IT
   
   MES & INDUSTRIAL IT SOLUTIONS
   
    * Overview
    * Prod-IQ®
    * Prod-IQ · SmartPress
    * Digitization
    * DAHMOS
   
   
   * Prod-IQ®
     * Prod-IQ.basics Plus
     * Prod-IQ.quality
     * Prod-IQ.profile
     * Prod-IQ · SmartPress
     * Options
     * Software maintenance
     * Training
   * Prod-IQ · SmartPress
   * Digitization
   * DAHMOS
 * Customer Service
   
   WE ARE WHERE OUR CUSTOMERS NEED US
   
    * Overview
    * Field Service
    * 24/7 Remote Service
    * Digital Service
    * Technology Consulting
   
   
   * Field Service
     * Consulting
     * Determining spare parts requirements
     * Maintenance
     * Implementation of modernizations
     * Troubleshooting
     * ContiRoll® Service Packages
   * 24/7 Remote Service
   * Digital Service
     * Technical Helpdesk
     * Remote Glasses
     * 8/5 Remote Service
     * 24/7-Remote-Service
   * Technology consulting
 * Company
   
   DRIVEN BY PERFECTION
   
    * Overview
    * About Siempelkamp
    * Locations & Points of Contact
    * Dialogue with SLS
    * LkSG
   
    * Procurement
    * Career
    * Sustainability
    * News, Trade fairs & Dates
    * Webinars
   
   
   * About the Siempelkamp-Group
   * Locations & points of contact
   * Sustainability
   * News, trade fairs & dates
     * SLS Events
     * Anniversary year 2020
     * Retrospections
   * Dialogue with SLS
   * Career at SLS
   * Webinars


24/7 REMOTE SERVICE
SWIFT AND SECURE

 * Customer Service
 * 24/7 Remote Service


QUALIFIED REMOTE ACCESS
FOR HIGHLY AVAILABLE PLANTS

If a plant has failed or if production is disrupted or can be optimized, then
reliable support is required. On the one hand, this support has to focus on the
cost-effectiveness of the plant while, on the other, it also has to comply with
the high security requirements for remote maintenance processes. Our solution: a
remote system developed especially for industrial use. This enables us to
analyse the state of the plant immediately, swiftly and above all securely.


AT A GLANCE
HOW THE SERVICE WORKS

Only after prior legitimation by the plant operator will the plant be connected
via Internet and a service router to the central remote server of Siempelkamp.
You, the plant operator, can constantly monitor all activities that take place
during the course of a remote maintenance session. In addition, the entire
service operation is documented automatically.

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AREAS OF APPLICATION
WE SUPPORT YOU WITH OUR REMOTE SERVICE

Below are the situations where our Remote Service is applied:

 * 24/7 service in case of plant downtime
 * Troubleshooting
 * Remote plant maintenance


TECHNICAL IMPLEMENTATION
HIGHEST SECURITY, COMFORTABLE APPLICATION

When it comes to remote maintenance and remote troubleshooting we rely on an
internationally established and highly secure system. It was specially developed
for the high requirements of remote maintenance systems in the industrial
environment and offers features such as

 * secure connection via VPN,
 * secure cryptographic procedures through complex encoding,
 * audit-proof documentation, and much more.

For an overview of all features and benefits, download our 24/7 Remote Service
brochure here.

Brochure: 24/7 Remote Service


ARE YOU INTERESTED OR DO YOU HAVE ANY QUESTIONS?
CONTACT US.

You can contractually agree with us to use our 24/7 Remote Service as a retrofit
option for existing plants or directly when you purchase a new plant. We will be
pleased to advise you personally about the details, just contact us.


IN FOCUS: THE CUSTOMER BENEFIT

To meet your individual needs, we have grouped our products and services
according to specific customer benefits. Below you will find further products
that meet the same requirements as the above mentioned:

 * Plant availability

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FURTHER INFORMATION

Folder: 24/7 Remote Service

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YOUR CONTACT

Rafael Schalla
T +49 2151 92-4954
rafael.schalla@siempelkamp.com

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