jetstar.secure.force.com Open in urlscan Pro
101.53.160.225  Public Scan

Form analysis
1 forms found in the DOM

Name: prechatForm — POST https://jetstar.secure.force.com/apex/liveAgentCustomChatWindowVAEnglish?language=#deployment_id=572900000008bmV&org_id=00D90000000zq3b&button_id=573900000004QMP

<form id="precharFormId" method="post" name="prechatForm" action="https://jetstar.secure.force.com/apex/liveAgentCustomChatWindowVAEnglish?language=#deployment_id=572900000008bmV&amp;org_id=00D90000000zq3b&amp;button_id=573900000004QMP">
  <div class="row">
    <div aria-level="1" class="col-md-12 surveyHeadingText" role="heading"> So we can personalise your live chat experience, please complete any blank fields before clicking the start chat button. </div>
  </div>
  <div class="form-group">
    <label class="QuestionText" for="firstName" id="firstNameLabel" style="width:98px; float: left;">Your First Name *</label>
    <input class="primaryStyle" id="firstName" name="liveagent.prechat:3._First_Name_User" type="text">
  </div>
  <div class="form-group">
    <label class="QuestionText" for="lastName" id="lastNameLabel" style="width:98px; float: left;">Your Last Name *</label>
    <input class="primaryStyle" id="lastName" name="liveagent.prechat:4._Last_Name_User" type="text">
  </div>
  <div class="form-group">
    <label class="QuestionText" for="emailAddress" id="emailAddressLabel"> Your Email Address * </label>
    <input class="primaryStyle" id="emailAddress" name="liveagent.prechat:2._Email_User" type="text">
  </div>
  <div class="form-group">
    <label class="QuestionText" for="bookingReference">Booking Reference (Example : ABC123) </label>
    <input class="primaryStyle" id="bookingReference" maxlength="6" name="liveagent.prechat:1._PNR_User" type="text">
  </div>
  <div class="form-group" style="margin-bottom: 50px;">
    <label class="QuestionText" for="subject" id="subjectlabel">What is your feedback about? * </label>
    <div class="inputZone">
      <div class="inputBlock inputBlock1 inputBlock2" style="margin-bottom: 8px;">
        <select class="primaryStyle" id="subject" name="liveagent.prechat:6._Subject_User" onchange="changeissueType(this.value);">
          <option value="--None--">--None--</option>
          <option value="Baggage">Baggage</option>
          <option value="Baggage - Mishandled">Baggage - Mishandled</option>
          <option value="Bookings">Bookings</option>
          <option value="Campaigns / Promotions">Campaigns / Promotions</option>
          <option value="Check-in &amp; Boarding">Check-in &amp; Boarding</option>
          <option value="Club Jetstar">Club Jetstar</option>
          <option value="Compassionate Request">Compassionate Request</option>
          <option value="Disrupted Travel">Disrupted Travel</option>
          <option value="Frequent Flyer or Memberships">Frequent Flyer</option>
          <option value="Health">Health</option>
          <option value="IFE (Entertainment)">IFE (Entertainment)</option>
          <option value="Inflight">Inflight</option>
          <option value="Insurance documentation">Insurance documentation</option>
          <option value="Meals">Meals</option>
          <option value="Non-booking">Non-booking</option>
          <option value="Payments / Refunds">Payments / Refunds</option>
          <option value="Products">Products</option>
          <option value="Safety / Security">Safety / Security</option>
          <option value="Schedule Change">Schedule Change</option>
          <option value="Seating">Seating</option>
          <option value="Service - Negative">Service - Negative</option>
          <option value="Service - Positive">Service - Positive</option>
          <option value="Specific Assistance">Specific Assistance</option>
          <option value="Visas / Passports">Travel Requirements / Visas / Passports</option>
          <option value="Vouchers">Vouchers</option>
          <option value="Website">Website</option>
          <option value="Young Passengers Travelling Alone">Young Passengers Travelling Alone</option>
        </select>
      </div>
      <div class="inputBlock inputBlock1 inputBlock2">
        <select class="primaryStyle" id="issueType" name="liveagent.prechat:7._Issue_Type_User">
          <option>--None--</option>
        </select>
      </div>
    </div>
  </div>
  <br>
  <div class="form-group">
    <label class="QuestionText" for="comments" id="commentsLabel">Tell us about your experience in a few words</label>
    <textarea class="textAreaStyle" col="60" id="comments" maxlength="601" name="liveagent.prechat:5._Comments_User" onchange="commentsValidation(this.value);" rows="7"></textarea>
  </div>
  <input class="primaryStyle" id="vistedPage" name="liveagent.prechat:5._Visted_Page" type="hidden">
  <input name="liveagent.prechat:Heading" type="hidden" value="Customer_Chat_Information">
  <input name="liveagent.prechat.save:3._First_Name_User" type="hidden" value="First_Name__c">
  <input name="liveagent.prechat.save:4._Last_Name_User" type="hidden" value="Last_Name__c">
  <input name="liveagent.prechat.save:5._Comments_User" type="hidden" value="Comments__c">
  <input id="subjectTypeId" name="liveagent.prechat.save:6._Subject_User" type="hidden" value="Subject_Type__c">
  <input id="issueTypeId" name="liveagent.prechat.save:7._Issue_Type_User" type="hidden" value="Issue_Type__c">
  <input name="liveagent.prechat.save:2._Email_User" type="hidden" value="Customer_Email_Address__c">
  <input name="liveagent.prechat.save:1._PNR_User" type="hidden" value="PNR__c">
  <input id="windowName" name="liveagent.prechat.name" type="hidden">
  <div class="g-recaptcha recaptScale" data-callback="checkFormValidation" data-sitekey="6LddQr4ZAAAAAFwHIxIAzpQ1bi72Eav1D3MRgZNn" data-size="invisible">
    <div class="grecaptcha-badge" data-style="bottomright"
      style="width: 256px; height: 60px; display: block; transition: right 0.3s ease 0s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
      <div class="grecaptcha-logo"><iframe title="reCAPTCHA"
          src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6LddQr4ZAAAAAFwHIxIAzpQ1bi72Eav1D3MRgZNn&amp;co=aHR0cHM6Ly9qZXRzdGFyLnNlY3VyZS5mb3JjZS5jb206NDQz&amp;hl=en&amp;v=PRMRaAwB3KlylGQR57Dyk-pF&amp;size=invisible&amp;cb=y0bvy8ddbww3"
          width="256" height="60" role="presentation" name="a-uvoobhr7sq7q" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
      </div>
      <div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
        style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
    </div><iframe style="display: none;"></iframe>
  </div>
  <div><input class="la_btn_gradient" id="prechat_submit" onclick="checkCaptcha();" type="button" value="Start Chat"> </div>
  <div class="Required"> Required fields are indicated with * </div>
</form>

Text Content

Close
So we can personalise your live chat experience, please complete any blank
fields before clicking the start chat button.
Your First Name *
Your Last Name *
Your Email Address *
Booking Reference (Example : ABC123)
What is your feedback about? *
--None--BaggageBaggage - MishandledBookingsCampaigns / PromotionsCheck-in &
BoardingClub JetstarCompassionate RequestDisrupted TravelFrequent FlyerHealthIFE
(Entertainment)InflightInsurance documentationMealsNon-bookingPayments /
RefundsProductsSafety / SecuritySchedule ChangeSeatingService - NegativeService
- PositiveSpecific AssistanceTravel Requirements / Visas /
PassportsVouchersWebsiteYoung Passengers Travelling Alone
--None--

Tell us about your experience in a few words


Required fields are indicated with *

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