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2 forms found in the DOM

POST /receiving/change-your-delivery-options

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      <li><a href="/track-your-item#/">Track your item</a></li>
      <li><a href="/collection">Book a collection</a></li>
      <li><a href="/sending/uk">Sending in the UK</a></li>
      <li><a href="/sending/international">Sending internationally</a></li>
      <li><a href="/find-a-postcode">Find a postcode or address</a></li>
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POST /receiving/change-your-delivery-options

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      <li><a href="/track-your-item#/">Track your item</a></li>
      <li><a href="/collection">Book a collection</a></li>
      <li><a href="/sending/uk">Sending in the UK</a></li>
      <li><a href="/sending/international">Sending internationally</a></li>
      <li><a href="/find-a-postcode">Find a postcode or address</a></li>
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Text Content

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RMG SEARCH

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SEND AN ITEM

 * Send an item

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Clear input

 * Track your item
 * Book a collection
 * Sending in the UK
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close
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Clear input

 * Track your item
 * Book a collection
 * Sending in the UK
 * Sending internationally
 * Find a postcode or address




RECEIVING PARCELS IS NOW EASIER AND SAFER

We’ve launched a range of new delivery options to make receiving parcels easier,
safer and more convenient


RECEIVING PARCELS IS NOW EASIER AND SAFER

We’ve launched a range of new delivery options to make receiving parcels easier,
safer and more convenient



SET A SAFEPLACE FOR YOUR PARCELS IF NO ONE IS IN WITH THE ROYAL MAIL APP

Use the Royal Mail App to set a location for us to leave your parcel if you’re
not going to be in. That way we will always have somewhere safe to leave your
parcel at your delivery address. The location can be any secure, weatherproof
area of the property, that is safe and easily accessible for us.

This service is available on all non signature barcoded parcels.


ACCESSIBILITY REQUIREMENT

We take our responsibility towards disabled customers very seriously.  If you
need more time to get to the door or for us to knock louder, then please set
your requirements in the Royal Mail App. This will apply to the whole household
and as we are part of the same Group, Parcelforce Worldwide will also follow
these instructions.  Simply follow steps 1 to 3 below and then use the
Accessibility option to make your selection.

 

HOW TO USE THIS SERVICE

 1. Download the Royal Mail App and set up a new account (if required)
 2. Go to the account section and manage account
 3. Here you can select address and delivery preferences
 4. Set a Safeplace and/or Accessibility requirement
 5. Pick one of the options and save.

 
Alternatively, if you are unable to use the Royal Mail App, we can set an
accessibility requirement on your behalf if you contact usOpens in a new window.




INFLIGHT OPTIONS

You have the option to change your delivery options when your parcel is on its
way, offering flexibility for your delivery. You can change when and where your
parcel is delivered after it has been sent.

Being able to change delivery options means that you don’t have to worry if you
are no longer going to be in.

You will have peace of mind and control over when and where you receive your
parcel.


FEATURES

 * Change the day of your delivery
 * Choose delivery to a preferred neighbour
 * Choose delivery to a Safeplace
 * Choose delivery to your local Post Office® branch
 * Choose delivery to your local Royal Mail Delivery Office


AVAILABLE WITH

 * Royal Mail Tracked 24
 * Royal Mail Tracked 48
 * Special Delivery Guaranteed (Safeplace and preferred neighbour not
   available.)


HOW TO USE THIS SERVICE

 1. You will receive an email, SMS or push notification from the Royal Mail App
    for eligible items and we'll also let you know when to expect your parcel
 2. This will take you through to Track and Trace either online or within the
    app
 3. Click on Change Delivery Options
 4. Enter the item barcode and delivery postcode
 5. Select your preferred change options which are available and submit

Download our app

Visit Track & Trace


BUSINESS SAFEPLACE OPTIONS WITH ROYAL MAIL

You can nominate a Safeplace for us to deliver your mail in case you’re not home
– this is available on Royal Mail 24 and 48, Tracked 24 and 48 parcels. Your
Safeplace will be printed on the postage label and we’ll put a card through your
door to advise.
Find out more



GPS CONFIRMED DELIVERY* ON TRACK & TRACE

We've added GPS confirmed delivery to Track & Trace. Recipients and senders can
now see exactly where an item has been delivered to on a street map.

Senders can use the information to support any delivery queries from customers.

Track & Trace

 
*For operational and privacy reasons there may be instances where a map is not
presented.




NEED HELP?

Get answer



DID YOU MEAN:


OTHER SUGGESTED SEARCHES:


RECOMMENDED DOCUMENTS

 * How to collect a missed delivery
   
 * What time / days do you deliver?
   
 * Redirection Help Hub
   
 * My item is shown as delivered but it hasn't been?
   
 * How to search for an address or postcode using Postcode Finder
   

See all Help & Support
Are you a business looking to ship, compare our services and find out about our
business pricing
Business services



BREADCRUMB

 1. Home
 2. Receiving mail


ROYAL MAIL PRIMARY FOOTER PERSONAL

 * TOOLS
   
    * Track your item
    * Postcode finder
    * Price finder
    * Online postage
    * Book a Redelivery
    * Get the Royal Mail App

 * HELP AND INFO
   
    * Contact us
    * About Us
    * Help and support
    * Collect a missed delivery
    * I think my mail is lost
    * Service updates
    * How to make a claim
    * Sustainability
    * Dog Awareness
    * The future of letter deliveries
    * Scam guidance

 * MAIL
   
    * UK services
    * International services
    * Stamps
    * Our prices
    * Redirect your mail

 * OUR PARTNERS
   
    * Parcelforce WorldwideOpens in a new window
    * Stamp retailers
    * British Heart Foundation
    * Keep Me PostedOpens in a new window


ROYAL MAIL SOCIAL LINKS

 * 
 * 
 * 
 * 

Together we can end domestic abuse


ROYAL MAIL SITE LINKS PERSONAL

 * Jobs
 * International Distribution ServicesOpens in a new window
 * Terms and conditions
 * Privacy
 * Change Consent Preferences
 * Terms of use
 * Cookies
 * Accessibility
 * Cymraeg

© Royal Mail Group Limited 2024
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