www.grciq.com Open in urlscan Pro
54.193.210.162  Public Scan

Submitted URL: https://click.insights.grciq.com/?qs=ec62a382d44039d157ebea627be4e8384527fd0aebfc38c0c157d51fda87ccbe91cf43ec3a364eb8c21bca468fff...
Effective URL: https://www.grciq.com/trainings/livewebinar/9006/IQW24G0765
Submission: On July 24 via api from US — Scanned from GB

Form analysis 5 forms found in the DOM

POST /ShoppingCart/TopHeaderSearchTraining

<form action="/ShoppingCart/TopHeaderSearchTraining" id="HeaderSearch" method="post" novalidate="novalidate">
  <input type="checkbox" class="search-checkbox" id="searchcheckbox">
  <div class="d-flex justify-content-center align-items-center search-container">
    <div class="w-75 d-flex justify-content-center align-items-center">
      <div class="input-field mrg-top20 width-280">
        <div class="select-wrapper"><input class="select-dropdown dropdown-trigger" type="text" readonly="true" data-target="select-options-30e2b84c-bfae-cdbe-0121-17abe2a62542">
          <ul id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a62542" class="dropdown-content select-dropdown" tabindex="0">
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625420" tabindex="0" class="selected"><span>All Industries</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625421" tabindex="0"><span>Banking &amp; Insurance</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625422" tabindex="0"><span>Food &amp; Dietary Supplements</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625423" tabindex="0"><span>Hospital &amp; Healthcare</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625424" tabindex="0"><span>Human Resources</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625425" tabindex="0"><span>Life Sciences</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625426" tabindex="0"><span>Manufacturing</span></li>
            <li id="select-options-30e2b84c-bfae-cdbe-0121-17abe2a625427" tabindex="0"><span>Multi Industry</span></li>
          </ul><svg class="caret" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg">
            <path d="M7 10l5 5 5-5z"></path>
            <path d="M0 0h24v24H0z" fill="none"></path>
          </svg><select id="Industry" name="Industry" tabindex="-1">
            <option value="">All Industries</option>
            <option value="4">Banking &amp; Insurance</option>
            <option value="32">Food &amp; Dietary Supplements</option>
            <option value="17">Hospital &amp; Healthcare</option>
            <option value="18">Human Resources</option>
            <option value="48">Life Sciences</option>
            <option value="78">Manufacturing</option>
            <option value="56">Multi Industry</option>
          </select>
        </div>
        <label for="Industries">Select Indusry</label>
      </div>
      <div class="input-field flex-grow-1 mrg-top20">
        <input type="text" name="HeaderKeyWord" id="HeaderKeyWord">
        <label for="HeaderKeyWord">Type your search here</label>
      </div>
      <div>
        <button type="submit" value="Search" class="marketing-nav__button marketing-button marketing-button--small discount-button">Search</button>
      </div>
    </div>
    <label class="fa fa-close" for="searchcheckbox"></label>
  </div>
</form>

POST /shoppingcart/addtocart

<form action="/shoppingcart/addtocart" id="addtocartform" method="post" novalidate="novalidate">
  <input type="submit" class="default-btn cart-btn cart-option" value="Add to cart">
  <input type="hidden" name="PayOpt" id="PayOpt"><input type="hidden" name="prodname" id="prodid" value="IQW24G0765"><input type="hidden" name="trainingSlNo" id="trainingSlNo" value="9006">
</form>

<form novalidate="novalidate">
  <div class="product-pricing-container mrg-btm20">
    <div class="top-box-shadow product-add-to-cart  hide">
      <div class="pad-10 text-center min-height-auto">
        <div class="free-pricing-container">
        </div>
        <label class="font-xxl">
        </label>
        <a id="addtocart-middle2" class="marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Register for Free<i class="fa fa-shopping-cart mrg-lft10 right" aria-hidden="true"></i></a>
        <label class="font-xxl">
        </label>
      </div>
    </div>
    <div class="card   show" id="package-cart-item">
      <div class="top-box-shadow product-add-to-cart">
        <div class="pad-10 text-center vertical-center min-height-auto space-between">
          <div class="col-xs-7 clear-padding">
            <label class="font-14">Was:&nbsp;<span class="color-accent-red striked" id="was-price-to-pay1" style="display: inline;">$168</span></label>
            <label class="font-16 pad-btm0 pad-top0">Now:&nbsp;<span id="total-price-to-pay1" class="color-blue font-xxl" style="margin-right: -15px; display: inline;">$129</span></label>
            <label class="font-14">You Save:&nbsp;<span class="color-accent-red" id="was-discount-to-pay1" style="display: inline;">$39(30%)</span></label>
          </div>
          <div class="col-xs-5 clear-padding">
            <a id="addtocart-middle1" class="p-3 marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Add to Cart</a>
          </div>
        </div>
      </div>
      <div class="card-content">
        <div class="row negative-margin mrg-btm0">
          <div class="filter-section-criteria col-xs-12">
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue clear-padding font-18">Live Webinar</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232000" productprice="129.00" value="232000" class="level select-package filled-in" type="checkbox">
                    <span>1 Attendee - $129</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232000" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Certificate of Participation for Attendee</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232001" productprice="199.00" value="232001" class="level select-package filled-in" type="checkbox">
                    <span>2 Attendees - $199 (SAVE $59)</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232001" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Add/ Edit attendees using My Account</li>
                      <li> Certificate of Participation for All Attendees</li>
                    </ul>
                  </label>
                </div>
                <div id="more-attendees-div" style="display: none;">
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232002" productprice="269.00" value="232002" class="level select-package filled-in" type="checkbox">
                      <span>3 Attendees - $269 (SAVE $118)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232002" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232003" productprice="339.00" value="232003" class="level select-package filled-in" type="checkbox">
                      <span>4 Attendees - $339 (SAVE $177)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232003" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232004" productprice="409.00" value="232004" class="level select-package filled-in" type="checkbox">
                      <span>5 Attendees - $409 (SAVE $236)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232004" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232005" productprice="479.00" value="232005" class="level select-package filled-in" type="checkbox">
                      <span>6 Attendees - $479 (SAVE $295)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232005" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232006" productprice="549.00" value="232006" class="level select-package filled-in" type="checkbox">
                      <span>7 Attendees - $549 (SAVE $354)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232006" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232007" productprice="619.00" value="232007" class="level select-package filled-in" type="checkbox">
                      <span>8 Attendees - $619 (SAVE $413)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232007" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232008" productprice="689.00" value="232008" class="level select-package filled-in" type="checkbox">
                      <span>9 Attendees - $689 (SAVE $472)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232008" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_232009" productprice="759.00" value="232009" class="level select-package filled-in" type="checkbox">
                      <span>10 Attendees - $759 (SAVE $531)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-232009" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                </div>
                <p class="position-relative">
                  <label>
                    <span id="more-attendees" class="font-16 cursor-pointer text-underline color-green-menu center-align">
                      <i class="Tiny material-icons vert-align-top">expand_more</i>
                      <span>More Attendees</span></span>
                    <span id="less-attendees" class="font-16 cursor-pointer text-underline color-green-menu center-align" style="display: none;">
                      <i class="Tiny material-icons vert-align-top">expand_less</i>
                      <span>Less Attendees</span> </span>
                  </label>
                </p>
                <p class="font-14 pad-top5f hide"> What if you miss the Live Webinar?<br> Don't worry! Pay only $29 &amp; get the full Recording. </p>
              </div>
            </div>
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue clear-padding font-18">Recorded Options</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232023" productprice="399.00" value="232023" class="level select-package filled-in" type="checkbox">
                    <span>$399.00 : Recording - Multi. Licence</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232023" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Upto 10 users get access</li>
                      <li> Add users using My Account</li>
                      <li> Available in 24 hours after Live Event</li>
                      <li> Play video on the website itself</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232011" productprice="229.00" value="232011" class="level select-package filled-in" type="checkbox">
                    <span>$229.00 : DVD/USB</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232011" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Shipping in 5 business days after Live Event</li>
                      <li> Free shipping within the US</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232010" productprice="149.00" value="232010" class="level select-package filled-in" type="checkbox">
                    <span>$149.00 : Recording - Single Licence</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232010" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Play video on the website itself</li>
                      <li> Available in 24 hours after Live Event</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232012" productprice="149.00" value="232012" class="level select-package filled-in" type="checkbox">
                    <span>$149.00 : Transcript</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232012" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>PDF Transcript of Training</li>
                      <li> Available in 2 business days, after Live Event</li>
                    </ul>
                  </label>
                </div>
              </div>
            </div>
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue clear-padding font-18">Value Packs</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_232024" productprice="599.00" value="232024" class="level select-package filled-in" type="checkbox">
                    <span>$599.00 : Group Live (10) + Recording(10)</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-232024" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li class="pack-info-desc-item"><u class="font-bold">Group Live (10):</u></li>
                      <li> Upto 10 users get access</li>
                      <li> Add/ Edit attendees using My Account</li>
                      <li> Access notification 24 hrs before Event to All</li>
                      <li> Access notification via. Email &amp; My Account to All</li>
                      <li> Certificate of Participation for All Attendees</li>
                      <li class="pack-info-desc-item"> <u class="font-bold">Recording (10):</u></li>
                      <li> Same 10 users get recording access</li>
                      <li> Available 24 hours after Live Event</li>
                      <li> Play video on the website itself</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_231996" productprice="199.00" value="231996" class="level select-package filled-in" type="checkbox">
                    <span>$199.00 : Live (1) + Recording</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-231996" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li class="pack-info-desc-item"><u class="font-bold">Live (1):</u></li>
                      <li> Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Certificate of Participation for Attendee</li>
                      <li class="pack-info-desc-item"> <u class="font-bold">Recording:</u></li>
                      <li> Play video on the website itself</li>
                      <li> Available in 24 hours after Live Event</li>
                    </ul>
                  </label>
                </div>
              </div>
            </div>
          </div>
        </div>
      </div>
      <div class="top-box-shadow product-add-to-cart">
        <div class="pad-10 text-center vertical-center min-height-auto space-between">
          <div class="col-xs-7 clear-padding">
            <label class="font-14">Was:&nbsp;<span class="color-accent-red striked" id="was-price-to-pay" style="display: inline;">$168</span></label>
            <label class="font-16 pad-btm0 pad-top0">Now:&nbsp;<span id="total-price-to-pay" class="color-blue font-xxl" style="margin-right: -15px; display: inline;">$129</span></label>
            <label class="font-14">You Save:&nbsp;<span class="color-accent-red" id="was-discount-to-pay" style="display: inline;">$39(30%)</span></label>
          </div>
          <div class="col-xs-5 clear-padding">
            <a id="addtocart-middle" class="p-3 marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Add to Cart</a>
          </div>
        </div>
      </div>
    </div>
    <div class="card">
      <div>
        <div class="min-height-auto pad-10 space-between text-center">
          <img src="https://ciq-s3.s3.us-west-1.amazonaws.com/Common/Images/money-back-100.png" width="145" height="135">
          <div>
            <h3 class="bold">100% MONEY BACK GUARANTEED</h3>
            <a href="/refund-policy" target="_blank" class="text-success text-underline">Refund / Cancellation policy</a>
          </div>
        </div>
      </div>
    </div>
    <div class="alert alert-warning text-center"> For group or any booking support, contact: <div class="pad-10">
        <i class="fa fa-envelope-o mrg-rt5 color-brand"></i><a href="#" mailto="contactus@grciq.com">contactus@grciq.com</a>
      </div>
      <div>
        <i class="fa fa-phone mrg-rt5 color-brand"></i>
        <a href="#" tel="+1-800-498-2906 (US Toll Free)">+1-800-498-2906 (US Toll Free)</a>
      </div>
    </div>
    <div class="row">
      <div class="flex space-between">
        <div class="sharethis-inline-share-buttons st-center st-has-labels  st-inline-share-buttons st-animated" data-url="http://grciq.com/trainings/livewebinar/9006/working-with-difficult-people" id="st-1">
          <div class="st-btn st-first st-last st-remove-label" data-network="whatsapp" style="display: inline-block;">
            <img alt="whatsapp sharing button" src="https://platform-cdn.sharethis.com/img/whatsapp.svg">
            <span class="st-label">Share</span>
          </div>
        </div>
        <div>
          <div class="addthis_sharing_toolbox"></div>
        </div>
      </div>
    </div>
  </div>
</form>

POST /Jobseekers/LoginPopup

<form action="/Jobseekers/LoginPopup" data-ajax="true" data-ajax-begin="onLoginBegin" data-ajax-success="onLoginSuccess" enctype="multipart/form-data" id="loginform" method="post" redirecturl="" validatefile="true" novalidate="novalidate">
  <div id="LoginErrorMessage" style="display: none;" class="alert alert-danger">
  </div>
  <div class="row mrg-btm0">
    <div class="input-field col s12">
      <i class="material-icons prefix">email</i>
      <input data-val="true" data-val-regex="Not a valid email address" data-val-regex-pattern="^[A-Za-z0-9](([_\.\-\']?[a-zA-Z0-9]+[_\.\-\']?)*)@([A-Za-z0-9]+)(([\.\-]?[a-zA-Z0-9]+)*)\.([A-Za-z]{2,})$"
        data-val-required="The Email Address field is required." id="LoginEmailAddress" name="LoginModel.EmailAddress" type="text" value="">
      <label for="LoginEmailAddress">Email</label>
      <span class="field-validation-valid" data-valmsg-for="LoginModel.EmailAddress" data-valmsg-replace="true"></span>
    </div>
    <div class="input-field col s12">
      <i class="material-icons prefix">lock</i>
      <input autocomplete="off" data-val="true" data-val-required="The Password field is required." id="LoginPassword" name="LoginModel.Password" type="password">
      <label for="LoginPassword">Password</label>
      <i class="fa fa-eye color-brand view-password" id="toggleLoginPassword"></i>
      <span class="field-validation-valid" data-valmsg-for="LoginModel.Password" data-valmsg-replace="true"></span>
    </div>
  </div>
  <div class="text-right mrg-top5 mrg-btm8 pad-rt10">
    <a class="herf-focus" href="/Forgot-password">Forgot Password?</a>
  </div>
  <div class="text-center">
    <button type="submit" class="js-open-signup marketing-nav__button marketing-button marketing-button--small discount-button mrg-lft0">Login</button>
  </div>
</form>

POST /Home/SignupPopup

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WORKING WITH DIFFICULT PEOPLE

 * 29
 * July 2024
   Monday
 * 10:00 AM PDT | 01:00 PM EST
   
   
   Duration:  60  Mins


Level

Basic & Advanced


Webinar ID

IQW24G0765


WHAT YOU'LL LEARN?
ADD TO WISHLIST

 * Defining and diagnosing Difficult People
 * Review of behavioral principles
 * What drives people to be difficult
 * Overall strategy for dealing with any difficult person
 * Dealing with specific types of difficult people
 * Tips dealing with your individual Difficult Person


OVERVIEW OF THE WEBINAR

Difficult people they are everywhere. Perhaps it's a colleague who is
continually disagreeable. Or it's a subordinate who chronically complains about
everything but never takes responsibility for fixing anything. Maybe it's a
customer who treats you rudely as if you are his personal servant. It could even
be your boss, who acts like a playground bully when you ask her a question.
Perhaps it's a fellow teammate who gossips and even tells lies about you. Maybe
it's a person you depend on for results who continually misses deadlines and
never keeps promises. It could even be a member of your family.

Regardless of their role in life, these chronically frustrating folks waste your
time, cost you money and can make your life miserable. You may wish they would
just go away. The reality is that difficult people are here to stay. So it's
inherent on you to do something about it. You may say, "It's hopeless, there's
nothing I can do to make them change," and that is probably true - but there is
usually something YOU can do to alter the situation.

In this fast-paced, information packed webinar, you will learn how to diagnose
difficult people, analyze your options to deal with them and take action to
improve the situation. In many cases, you may even enhance your relationships
with the difficult people in your life. At the very least, you will learn
strategies that will make your life more tolerable as you deal with them each
day. The important thing is to know what might be your best course of action and
act on it.


WHO SHOULD ATTEND?

 * Anyone who works with anyone they consider difficult


WHY SHOULD YOU ATTEND?

 * Identify the three key diagnostic indicators of difficult people - this is
   important because the techniques you will learn often lie outside the way we
   normally deal with others
 * Work with the seven most common types of difficult people
 * Develop a plan for dealing with your own personal difficult person, even if
   he or she does not fit into one of the seven common types
 * Establish interpersonal contracts to prevent future problems
 * Stand up for yourself without becoming overly aggressive - especially when
   working with bullies and pot shot artists
 * Confront dishonesty and deviousness as it happens
 * Prevent Potshot Artists from stabbing you in the back
 * Stand up to the Office Bully, even if he or she is your boss
 * Engage Silent Sulkers so they contribute more and bring others down less
 * Get the best from Self Proclaimed Experts (aka Know-it-alls) so they
   contribute what they know with minimum damage
 * Bring Conversational Ramblers to the point - even when they are intent on
   talking on and on and on and on
 * Get Agreeable Andys to stop over promising and start delivering as promised
 * Motivate Chronic Complainers to put up or shut up
 * Keep a positive, healthy mental attitude for yourself
 * During the Q&A at the end of the webinar you will have a chance to get
   answers on how to deal with the specific difficult person in your life


FACULTY - MR.LARRY JOHNSON

Larry Johnson is the co-author of two top-selling books: Absolute Honesty:
Building A Corporate Culture That Values Straight Talk And Rewards Integrity.
He’s also written for Huffington Post and has been quoted in the Wall Street
Journal and the Harvard Business Review. Larry has written more than 200
published articles on the topic of improving organizational culture.

Larry has delivered more than 2000 presentations for association conferences,
corporations and government organizations including:

• SGMP (Society of Government Meeting Planners)

• SHRM (Society of Human Resource Management)

• Southwest Airlines

• Harley-Davidson

• Training Magazine National Conference & Expo

He has also presented more than 300 webinars for various clients

 



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