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Families eligible for the School Student Broadband Initiative (SSBI) can now get
connected to free internet. Find out more.
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BLACK FRIDAY SALE


HOME INTERNET WITH
NBN® PLANS FROM
$50.99/MTH

View nbn™ plans

Check address


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CHECK THE NBN™ PLANS

AVAILABLE AT YOUR HOME.


Let's start with your address... (including unit no.)
Search

Different addresses have different plan options available. Enter your address
details above, including your unit number if you live in an apartment, and we’ll
display the nbn™ plan options available to you.

Different addresses have different plan options available. Enter your address
details above, including your unit number if you live in an apartment, and we’ll
display the nbn™ plan options available to you.

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SWIPE RIGHT TO FIND
THE
UNLIMITED NBN™


MATCH FOR YOU.


❮


EVERYDAY

25/10 MBPS

TYPICAL EVENING SPEED:
25/8.5 MBPS



$50.99/mth

for the first 6 months
then $63.99/mth ongoing

SAVE $78
over 6 months

 * Unlimited Data
 * No Lock in contract



Ideal for:

Excellent for singles and couples
 

Choose plan

Ideal for:

Excellent for singles and couples
 

Choose plan



EXTRA VALUE

50/20 MBPS

TYPICAL EVENING SPEED:
50/17 MBPS



$60.99/mth

for the first 6 months
then $79.99/mth ongoing

SAVE $114
over 6 months

 * Unlimited Data
 * No Lock in contract

5 My Speed Boost™ Days per

month included


Ideal for:

Perfect for households with fewer members or younger kids

Choose plan

Choose plan



FAMILY

100/20 MBPS

TYPICAL EVENING SPEED:
100/17 MBPS



$65.99/mth

for the first 6 months
then $84.99/mth ongoing

SAVE $114
over 6 months

 * Unlimited Data
 * No Lock in contract

5 My Speed Boost™ Days per

month included


Ideal for:

The best for larger households or families with older kids

Choose plan

Ideal for:

The best for larger households or families with older kids

Choose plan



POWER HOME

100/40 MBPS

TYPICAL EVENING SPEED:
100/34 MBPS



$75.99/mth

for the first 6 months
then $94.99/mth ongoing

SAVE $114
over 6 months

 * Unlimited Data
 * No Lock in contract

5 My Speed Boost™ Days per

month included


Ideal for:

Great for working from home, gaming and streaming UHD video

Choose plan

Ideal for:

Great for working from home, gaming and streaming UHD video

Choose plan



SUPERFAST

250/25 MBPS

TYPICAL EVENING SPEED:
220/21 MBPS



$80.99/mth

for the first 6 months
then $98.99/mth ongoing

SAVE $108
over 6 months

 * Unlimited Data
 * No Lock in contract

5 My Speed Boost™ Days per

month included


Ideal for:

For those who love speed
 

Plan selected

Ideal for:

For those who love speed
 

Plan selected

❯

For Superfast total minimum cost is $80.99 plus any pro-rata charges for 30-day
cancellation notice period.

Broadband critical info | Fact sheet
4


GRAB SOME EXTRAS TO
COMPLETE THE DEAL

It’s the little extra's, like a modem or a phone service which put the cherry on
top.


ARE YOU A EXETEL BROADBAND CUSTOMER?

With our SLASH MY BILL discounts, the more products you bundle with Exetel, the
more you save. SLASH UP TO $15 OFF your monthly Exetel broadband bill when you
purchase additional eligible Exetel services such as a new Mobile SIM plan or a
Home Phone plan. To learn more see Things you need to know.


3. GRAB SOME EXTRAS TO
COMPLETE THE DEAL


ARE YOU A EXETEL BROADBAND CUSTOMER?

With our SLASH MY BILL discounts, the more products you bundle with Exetel, the
more you save. SLASH UP TO $15 OFF your monthly Exetel broadband bill when you
purchase additional eligible Exetel services such as a new Mobile SIM plan or a
Home Phone plan. To learn more see Things you need to know.



WOULD YOU LIKE TO INCLUDE A MODEM?

Would you like us to send you a high-performance ZTE WiFi modem so that you can
receive full diagnostic remote support from Exetel?

Yes

No




DO YOU WANT A PHONE SERVICE?

Would you like an Exetel Home Phone service at your address?

Yes

No




AND YOU'RE DONE!

HERE’S WHAT YOU’VE SELECTED TO ORDER TODAY.

Superfast 250/25

Typical evening speed: 220/21 Mbps

$80.99/mth

for the first 6 months
then $98.99/mth ongoing

Total monthly cost

$80.99/mth

for the first 6 months
then $98.99/mth ongoing

Check address
Total upfront cost $0 & Total min cost $80.99 plus any pro-rata charges for
30-day cancellation notice period.


SUPERFAST 250/25

TYPICAL EVENING SPEED: 220/21 MBPS

Total upfront cost $0 & Total min cost $80.99 plus any pro-rata charges for
30-day cancellation notice period.


$80.99/MTH

for the first 6 months then $98.99/mth ongoing

Check address
WHEN IT COMES TO
NBN™ PLAN FEATURES

,
WE'VE GOT YOU COVERED


WHEN IT COMES
TO
NBN™ PLAN FEATURES

,
WE'VE GOT YOU COVERED

NO BORING LOCK-IN CONTRACTS

Wave goodbye to old-fashioned lock-in contracts. We give you the freedom and
flexibility of a month-to-month plan with your internet service. Stay as long as
you want, or leave when you like. It’s all up to you.

CHANGE PLAN ANYTIME, FOR FREE

One of the great things about an Exetel no lock-in contract is that you can
change your plan at anytime, no more than once each month, for free. So whenever
your life changes, your internet service can change with you. It’s that simple.

SPEED CHECK

If your place is connected to the nbn™ by FTTN, FTTB or FTTC technology, we’ll
let you know your access line speed soon after activation. If NBN Co cannot
deliver your plan speed, we’ll offer you a downgrade and refund any
price difference.

WORRY-FREE UNLIMITED DATA

Our low-priced unlimited plans mean you never have to worry about data limits,
excess usage charges or your speed being slowed if you go over. You get all the
internet you need. Our acceptable use policy applies.

IPV6 ENABLED NETWORK

Our modem and network are all IPv6 enabled. IPv6 is faster, more reliable, more
scalable and more secure. The scalability of IPv6 means you are future proofed,
particularly for an Internet of Things and Connected Home world. 

$10/MTH UNLIMITED HOME CALLS

You can choose to upgrade to Unlimited Home Phone and get line rental plus
unlimited local, national, 1300/13 calls, calls to Australian mobiles and
international calls to 12 destinations all for just $10/mth.

EXPERIENCED SUPPORT ENGINEERS

Should you ever need technical help our technical support engineers are all
degree qualified and happy to help. They will work you to sort any issue you may
have as quickly as possible.

DELIVERING CONTENT FASTER

We cache and/or peer all popular streaming services, social sites, news, gaming
and a whole lot more content locally, so you get all the good internet stuff you
want, a whole lot faster.

SELF-SERVICE WITH MY EXETEL

My Exetel is the quickest and simplest way to manage all of your services. You
can do loads of things like monitor your usage and costs, view your invoices,
pay your bill or change your plan.

AUSTRALIAN OWNED

We are an Australian owned company and have been looking after the telco needs
of Australian homes and businesses for over 15 years.

REMOTE DIAGNOSIS AND SUPPORT

Our Exetel supplied modems are all pre-configured for data and voice services,
so at set-up you can just plug and play. They are also configured for remote
diagnosis and technical support so we can get you back online faster.

No boring lock-in contracts

Wave goodbye to old-fashioned lock-in contracts. We give you the freedom and
flexibility of a month-to-month plan with your internet service. Stay as long as
you want, or leave when you like. It’s all up to you.

Change plan anytime, for free

One of the great things about an Exetel no lock-in contract is that you can
change your plan at anytime, no more than once each month, for free. So whenever
your life changes, your internet service can change with you. It’s that simple.

Speed check

If your place is connected to the nbn™ by FTTN, FTTB or FTTC technology, we’ll
let you know your access line speed soon after activation. If NBN Co cannot
deliver your plan speed, we’ll offer you a downgrade and refund any price
difference.

Worry-free unlimited data

Our low-priced unlimited plans mean you never have to worry about data limits,
excess usage charges or your speed being slowed if you go over. You get all the
internet you need. Our acceptable use policy applies.

IPv6 enabled network

Our modem and network are all IPv6 enabled. IPv6 is faster, more reliable, more
scalable and more secure. The scalability of IPv6 means you are future proofed,
particularly for an Internet of Things and Connected Home world.

$10/mth Unlimited Home Calls

You can choose to upgrade to Unlimited Home Phone and get line rental plus
unlimited local, national, 1300/13 calls, calls to Australian mobiles and
international calls to 12 destinations all for just $10/mth.

Experienced support engineers

Should you ever need technical help our technical support engineers are all
degree qualified and happy to help. They will work you to sort any issue you may
have as quickly as possible.

Delivering content faster

We cache and/or peer all popular streaming services, social sites, news, gaming
and a whole lot more content locally, so you get all the good internet stuff you
want, a whole lot faster.

Self-service with My Exetel

My Exetel is the quickest and simplest way to manage all of your services. You
can do loads of things like monitor your usage and costs, view your invoices,
pay your bill or change your plan.

Australian owned

We are an Australian owned company and have been looking after the telco needs
of Australian homes and businesses for over 15 years.

Remote diagnosis and support

Our Exetel supplied modems are all pre-configured for data and voice services,
so at set-up you can just plug and play. They are also configured for remote
diagnosis and technical support so we can get you back online faster.


THINGS YOU NEED TO KNOW


Available subject to qualification

Plan inclusions, prices and promotional offers advertised may not be available
at all addresses. The service qualification address check is only a preliminary
result of plans and prices available in your area. Please note that the result
may vary, together with plans, prices and promotions available at your address,
as we process your order and connection.

New Development Charges

As of the 2nd of April 2016, NBNco have implemented a $300 nbn New Development
Fee to be charged on the first connection to a premises in an NBNco designated
New Development Area. This fee may be applied to each new premises requiring a
nbn® connection. This includes, but is not limited to, new dwellings, lots under
reconstruction, and new buildings requiring a new mailing address. We will
inform you upon signup if this fee may apply.

Network Termination Device

The nbn™ Network Termination Device (NTD) is a connection box provided by nbn to
connect your premises to the access network. This connection box may look a bit
different dependant on the technology available at your address and the device
requires power to operate. Please note: This device is separate to your modem
(either supplied by us if selected at sign up, or BYO). If the NTD is not
present there may be a delay in activation until your NTD can be dispatched.

Medical disclaimer

Your nbn service will not work during a power outage. This means that you will
not be able to make any calls using a service which relies on an active internet
service to work (such as VoIP). FTTP enabled properties are able to continue
with UNI-V functionality if an nbn battery backup is installed and working.
Medical/security alarms; If you have a Back to Base Security Alarm or Medi-Alert
connected to your phone service, it's important you contact your medical or
security provider to check if they're compatible with the nbn service and
identify what alternatives are available. You'll need to arrange this before we
move you to the nbn network, or your alarm may not work.

About First 6-month Discount Promotion

The First 6-month Discount Promotional Pricing Offer is only available to new
Exetel residential nbn™ customers for a limited time. The discounted amount will
appear as a credit on your Exetel invoice. You must stay on your purchased plan
for the first 6 months to maintain your discount price. Should you change plans
within the first 6 months your discount credit will be lost.

About Slash My Bill Discounts

The more products you bundle with Exetel, the more you save. Slash up to $15/mth
off your monthly Exetel broadband bill when you purchase additional eligible
Exetel services such as a new Mobile SIM plan or a Home Phone plan.

You must be an Exetel residential broadband customer with one or more Exetel
nbn™ or Fibre services to qualify. All connection technologies are eligible.

Simply order your new eligible service after 17 February 2022 online with your
Exetel broadband account number or quote your broadband account number to our
Sales Team if you order via phone. You can merge accounts by calling our Sales
Team on 13 39 38.

Slash My Bill discounts apply as per the table below:

Purchase an additional eligible service after 17 Feb 2022 and slash your Exetel
broadband bill based on your total product holding on the same account as
follows.

ServicesDiscount
Broadband
+ 1 additional service
$5/mth
+ 2 additional services
$7.50/mth
+ 3 additional services
$10/mth
+ 4 additional services
$12.50/mth
+ 5 additional services
$15/mth

Services
Broadband
+ 1 additional service
Discount
$5/mth
Services
+ 2 additional services
Discount
$7.50/mth
Services
+ 3 additional services
Discount
$10/mth
Services
+ 4 additional services
Discount
$12.50/mth
Services
+ 5 additional services
Discount
$15/mth

Eligible services which count towards Slash My Bill discounts are:

 * All Exetel residential mobile services on the Telstra network (including
   migrations) except Super Saver $10. All Optus mobile services are not
   included
 * All Exetel residential mobile broadband services on the Telstra network
 * Exetel residential Home Phone Call Packs ($5, $10 & $20) not Pay-as-you-go
 * Additional residential Broadband Services
 * Plan changes on existing services are not eligible

Full terms & conditions

How speed tiers work

A speed tier speed is the theoretical maximum speed of the access line
connecting your premises to the nbn™. The actual speeds you experience,
particularly during busy periods, may be limited by demand in other parts of the
network and will typically be much slower. For more information, see about nbn™
speeds.

Typical Evening Speed explained

Typical Evening Speed is the average speed experienced by a representative group
of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed
and past performance is not an indication of expected future speed. The actual
speed you will experience depends on many factors such as your access
technology, the total demand on the network, local internet traffic and your
physical line condition. For more information see about nbn™ speeds.

Changing your plan

You can switch between Exetel Fibre plans no more than once each month. Your
plan change will come into effect from the date your next invoice is issued so
long as you have submitted your plan change request 2 days before your invoice
issue date. Changes submitted less than 2 days before your next invoice is
issued will take effect the following month. The cost of your new plan will
appear on your next invoice. When you change your Exetel Broadband plan to
another Exetel Broadband plan the following adjustments will apply:



 * Pro rata credit: You will receive a pro rata credit for any unused portion of
   the current month. This credit will be applied the first month of your new
   Exetel Broadband plan.
 * New Customers: If you are a new customer and change plan to a higher speed
   tier before the end of your first 6 months promotional pricing, the remaining
   months of your promotional pricing will be transferred to your new plan if
   available, prorated for the remainder of the months remaining in the discount
   period of the original Exetel plan only. However, you will lose all
   promotional pricing and may be charged a plan change fee or cancellation fee
   if you choose to downgrade your plan to lower speed tier and revert to the
   standard list price of the new plan.
 * My Speed Boost Bank: If you move from one My Speed Boost eligible plan to
   another My Speed Boost eligible plan, your accrued My Speed Boost bank days
   will be transferred to your new plan.
 * Slash-My-Bill and Exetel-A-Friend discount: Any Slash-My-Bill or
   Exetel-A-Friend discounts applicable on your account shall remain unaffected.



This is subject to change and at Exetel's discretion.

About Superfast & Lightspeed nbn™ speeds

Superfast and Lightspeed nbn™ speeds are only available at FTTP and limited HFC
connected addresses. Download speed performance on these speed tiers will vary
significantly depending on time of day. Typical Evening Speed should be used as
a guide to likely performance, however as these plans are newly launched we have
insufficient data to accurately calculate their Typical Evening Speeds in-field.
As we gather more performance data we will quickly replace our estimate of speed
performance of these services with in-field data. For more information see about
nbn™ speeds. We particularly recommend the use of an Exetel supplied modem when
connecting to these speed tiers.

About FTTN/B/C speeds

Not all FTTN, FTTB or FTTC access lines support speed tiers above nbn12. We
can't confirm your maximum access line speed until after your service has been
installed. Once your service is installed and activated, your maximum access
line speed will be tested. If your line will not support your chosen speed tier
we will inform you and to offer move you to a lower speed tier and refund any
extra money you have paid for the higher speed tier.

Pay-As-You-Go call rates

When you order your service, you can choose to transfer your existing phone
number to Exetel Home Phone (VoIP) service. As a VoIP service, your calls will
be made over the internet rather than the PSTN network. You will require a VoIP
compatible modem to connect this service.

This will give you will access super-low, Pay-As-You-Go call rates. Porting your
number is free.

Pay-As-You-Go call rates (Home Phone VoIP):

Call typeCharge
Untimed Calls:
10c/call
National Calls:
10c/call
Calls to Australian mobiles:
20c/min
Untimed 13/1300 Calls:
25c/call
Untimed 1223
$1.00/call
Untimed 1225
$1.65/call
Exetel to Exetel
FREE
International Calls
Call rates

Call type
Untimed Calls:
Charge
10c/call
Call type
National Calls:
Charge
10c/call
Call type
Calls to Australian mobiles:
Charge
20c/min
Call type
Untimed 13/1300 Calls:
Charge
25c/call
Call type
Untimed 1223
Charge
$1.00/call
Call type
Untimed 1225
Charge
$1.65/call
Call type
Exetel to Exetel
Charge
FREE
Call type
International Calls
Charge
Call rates
Payment information

A payment verification charge of $1 may be debited to your account at the time
of sale. This will be credited back to you on your first invoice. You can also
organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

Your modem

If you'd like to ensure the optimum performance of your service, and allow
Exetel to deliver full remote technical support, you can choose to add a ZTE
H1600 WiFi modem with free shipping to your order. 

Full specifications for the ZTE H1600 WiFi modem

Full specifications for ZTE H3601 WiFI Extender

About free activation

Where advertised as such, the broadband activation fee only is free. Depending
on the service ordered, there may be additional up-front charges which are not
free and will be charged as per our Terms of Use. These charges include, but are
not limited to, charges such as Phone Line Activation Fee or Copper Line
Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as
Modems, Routers or Splitters, Missed Appointment Fees or any complex on site
work required to provide a functional broadband service.

Cancelling your service

You may cancel your service at any time by giving Exetel thirty days' notice
(including if you do not wish to continue to use your service during the notice
period).

Exetel acceptable use policy

Plans with unlimited data or call allowances are subject to Exetel's internet
acceptable use policy and telephone service acceptable use policy.

About My Speed Boost

As an Exetel nbn™ residential customer, My Speed Boost™ allows you to instantly
and temporarily upgrade your Exetel nbn™ service speed with the push of a button
(or to set a scheduled time) when you log into My Exetel. You can check out the
speed boost upgrade options and bonuses which apply to your purchased Exetel
nbn™ plan in the table below:

Your regular plan speedMy Speed Boost UpgradeEligible Connection TypeFREE Bonus
Speed Upgrade DaysExtra Speed Upgrade Day PriceMy Speed Boost Bank Rollover
Limit
Basic 12/1Mbps
Everyday 25/10Mbps
All
Zero
$2/day
N/A
Everyday 25/10Mbps
Extra-value 50/20Mbps
All
Zero
$2/day
N/A
Extra-value 50/20Mbps
Power home 100/40Mbps
All
5 per month
$2/day
30 days
Family 100/20Mbps
Superfast 250/25Mbps
FTTP & HFC
5 per month
$2/day
30 days
Power home 100/40Mbps
Superfast 250/25Mbps
FTTP & HFC
5 per month
$2/day
30 days
Superfast 250/25Mbps
Lightspeed 500/50Mbps
FTTP & HFC
5 per month
$2/day
30 days
Lightspeed 500/50Mbps
N/A
N/A
N/A
N/A
N/A

Your regular plan speed
Basic 12/1Mbps
My Speed Boost Upgrade
Everyday 25/10Mbps
Eligible Connection Type
All
FREE Bonus Speed Upgrade Days
Zero
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
N/A
Your regular plan speed
Everyday 25/10Mbps
My Speed Boost Upgrade
Extra-value 50/20Mbps
Eligible Connection Type
All
FREE Bonus Speed Upgrade Days
Zero
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
N/A
Your regular plan speed
Extra-value 50/20Mbps
My Speed Boost Upgrade
Power home 100/40Mbps
Eligible Connection Type
All
FREE Bonus Speed Upgrade Days
5 per month
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
30 days
Your regular plan speed
Family 100/20Mbps
My Speed Boost Upgrade
Superfast 250/25Mbps
Eligible Connection Type
FTTP & HFC
FREE Bonus Speed Upgrade Days
5 per month
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
30 days
Your regular plan speed
Power home 100/40Mbps
My Speed Boost Upgrade
Superfast 250/25Mbps
Eligible Connection Type
FTTP & HFC
FREE Bonus Speed Upgrade Days
5 per month
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
30 days
Your regular plan speed
Superfast 250/25Mbps
My Speed Boost Upgrade
Lightspeed 500/50Mbps
Eligible Connection Type
FTTP & HFC
FREE Bonus Speed Upgrade Days
5 per month
Extra Speed Upgrade Day Price
$2/day
My Speed Boost Bank Rollover Limit
30 days
Your regular plan speed
Lightspeed 500/50Mbps
My Speed Boost Upgrade
N/A
Eligible Connection Type
N/A
FREE Bonus Speed Upgrade Days
N/A
Extra Speed Upgrade Day Price
N/A
My Speed Boost Bank Rollover Limit
N/A

Any unused FREE Bonus Speed Upgrade Days will rollover at the end of your
monthly billing period into your My Speed Boost Bank™ to a maximum of 30 days.

Please note that My Speed Boost™ is only available to Exetel residential nbn™
customers. Only customers whose nbn™ plan service speed is between 50/20Mbps and
250/25Mbps (and only 50/20Mbps for FTTN) qualify for 5 FREE Speed Upgrade Days
per month and My Speed Boost Bank. All Exetel residential nbn™ customers (except
those on 500/50Mbps plan) on these technology types are able to purchase Speed
Upgrade Days in My Exetel for $2/day.

Importantly, if you downgrade your Exetel nbn™ plan to Basic 12/1Mbps or
Everyday 25/10Mbps, you will forfeit the balance of your FREE Bonus Speed
Upgrade Days accumulated in your My Speed Boost Bank™. Purchased Speed Upgrade
Days are used after your My Speed Boost Bank™ days and as you schedule or
trigger them and do not add to your My Speed Boost Bank.

Actual Boost Speeds achieved may be lower than the indicated Speed Tier due to
many factors including your network configuration, the location and type of
content, the number of users simultaneously accessing the network and the
performance of third-party infrastructure that Exetel does not control. Full
Terms & Conditions.

Important information about scams

Scam activity is on the rise in Australia. Scammers are using a wider array of
methods, techniques, and communication avenues to reach unsuspecting victims.
They are also becoming more refined at impersonating legitimate government
departments, businesses, and organisations to attempt to gain access to your
money and personal information. Learn more about scams and how to protect
yourself.

RESIDENTIAL

 * nbn™ plans
 * Fibre plans
 * Home phone
 * Mobile phone

 * Speed boost
 * ExeFix™
 * About nbn™ speed
 * nbn™ features
 * nbn™ Q&A's

BUSINESS

 * Business Fibre
 * nbn™ Enterprise Ethernet
 * Small Business nbn™
 * Mobile Fleet
 * Wireless Back-Up
 * Business Wireless
 * Partners

 * VoIP
 * Small Business VoIP
 * Unified Communications
 * Inbound Services
 * Bulk SMS

 * Network Solutions
 * Cloud Connectivity
 * Colocation & Data Centres
 * IP Transit
 * International Networks

COMPANY

 * Contact us
 * Our company
 * Terms & conditions
 * Lodge a Complaint
 * Payment Assistance
 * Online Safety
 * 3G Network Closures


Copyright © 2024 Exetel Pty Ltd
ABN: 350 979 865 46 - All rights reserved.