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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements14 * Community Lounge19 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core4 * Platform Services * Docusign Maestro8 * Docusign Navigator6 * Docusign App Center8 * Data Verification8 * Docusign Admin167 * Docusign Monitor6 * eSignature * Signing980 * Sending1978 * Templates431 * Branding44 * Configuration878 * CLM * Getting Started22 * Configuration100 * Troubleshooting53 * CLM+7 * Web Forms * General64 * Identify * General31 * DocGen * General22 * Rooms * General43 * Developer * eSignature API139 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing19 * Docusign Connect13 * Go-live9 * SDKs26 * Salesforce/Apex Toolkit15 * Mobile SDKs5 * General42 * Extensions * Advanced Web Forms5 * IDV Premier7 * DocGen for eSignature5 * Notary18 * Payments31 * Mobile36 * Integrations * Salesforce169 * Google7 * Microsoft98 * Workday9 * Other87 * Community FAQ Center * Using the Community8 * FAQs4 * Get Started * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community * Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 980 Topics * 2,756 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 980 TOPICS Recently Active Most Replies Most views Newest First L LucianoCNewcomer asked in Signing NAME MISSPELLED Hi All, User’s name is misspelled because a “ null ” is appearing between first name and family name: Bruno null Turco I have tried to delete user from my contacts and recreate many envelope, but issue was not solved. User tried from different browsers and devices ( PC and phone) encountering the same problem. Any ideas? Thanks in advance Luciano 00 L 2 hours ago J justmanNewcomer asked in Signing DETACH AN ATTACHMENT how to DETACH an attachment. we attached the wrong document, need to delete the attachment. How do we do this? 02 C 13 hours ago G Gordon.WallaceNewcomer asked in Signing NOT RECEIVING SIGNED DOCUMENTS I am having this happen with two envelopes. Both signers have signed the documents, but I have received nothing back. One emailed me a copy of the Docusigned document - it all looks correctly signed. But the history of the envelope still says ‘Needs to Sign’. I have received nothing back. 03 C 13 hours ago G GoodvibesllcNewcomer asked in Signing WRONG DATE FORMAT ON A SIGNED DOCUMENT. IS IT STILL VALID? Hi, I recently had a contract signed by two parties. However, the date signed for the other party is in date format DD/MM/YYYY and mine was in MM/DD/YYYY. Will this contract be valid in case of needing to go to court? Or should I have the client resign in the correct date format? Which I’m not sure why their date format is like that since I had it set as MM/DD/YYYY. 02 C 13 hours ago M MaxaNewcomer asked in Signing MARKS ON PDF FOR SIGNING I have uploaded a pdf for signing and when I go to add signatures it has marks all the way through it - like this. Why and how do i fix it? 02 C 14 hours ago M MMpaquetteNewcomer asked in Signing AVOID TO SIGN EVERY SINGLE DOCUMENT We have a contract for 400 people to sign. How do I ensure that my signature and initials are ALREADY on the contract when I send it to 400 people? I don't want to have to sign every contract independently. When sending, my signature is already recorded. Is it possible to do this? 02 C 14 hours ago R raycryNewcomer asked in Signing FORWARDING COMPLETION EMAILS Is there are way to forward the completion emails to a recipient that is not part of the signing group and that recipient be able to access the documents via the link in the completion email without having to log into aDocuSign dashboard? 04 C 14 hours ago M mckenzieNewcomer asked in Signing WITNESS When a witness is to sign a document do they have to visibly witness the signer signing (say through facetime) or is the security on the computer enough to verify that the witness has witnessed the signature. 15 M 14 hours ago V voconnorObserver asked in Signing EASIER WAY TO SIGN A BUNCH OF DOCS FOR THE SAME RECIPIENT? I have a situation where I have multiple documents going to the same person for signature in the same envelope. It appears that the signor has to click through each individual field to sign each document. So they are signing/clicking through 20 different times in the same envelope. Is there a setting or an easier way where they can sign one time but the signature and date fields get copied to all other signature fields in the envelope so they only have to sign/date one time instead of having to click through each of the 20 signature fields separately? 00 V 15 hours ago B bdimsdaleNewcomer asked in Signing GROUP SIGNING ISSUE Hi, I have a signing group with three members. When an agreement is created and sent, one of the three members needs to go in and approve it before it gets sent to a client. The issue we are running into is periodically when one of the members goes to approve the document, they are notified that someone from the group is already in the process of approving the document. However, when we ask that other member, they tell us they have not even opened it. So, the original member who is trying to open and approve cannot move forward and the document cannot move forward until the other member goes in to approve. It’s very frustrating and we cannot figure out why DocuSign is saying someone from the group has opened the document when no one at that point has opened it except for the member trying to approve. I have attached a screenshot of this message as well. Any help would be appreciated! 05 N 16 hours ago K Kristin W.Newcomer asked in Signing SIGNING HISTORY VIEW Is there a way to give access to the Signer’s timeline to another person, throughout the process? More than just after final reciept of all signatures? 00 K 16 hours ago L LTaylorNewcomer asked in Signing HELP WITH DOCUMENT ACCESSED VIA EMAIL. Hi, i am opening a document via email sent from my employer which requires my initials printed on several pages, then a signature at the bottom. When i open to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have accidentally my wrote my signature while accessing the document via my phone as my initials and have no option to change them I cannot access this email via my account as when i sign in it takes me to https://apps.docusign.com/send/home ‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and enter the security code: I have the security code from the email, but when i go to the link and use the security code, it will take me to my au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When i try to contact support through https://support.docusign.com/s/?language=en_US then https://support.docusign.com/s/contactSupport?language=en_US and i click ‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3 03 A 17 hours ago J JeromeDNewcomer asked in Signing TROUBLESHOOT WITH DOCUMENT Hello, Customer send us a document to sign but when we clinck on the link we have this issue : The customer sent us 2 times the document but same issue. Someone have an idea ? Thanks, Jérôme 13 A 17 hours ago P PeteNewcomer asked in Signing E-SIGNATURE ERROR ON FRENCH GOV SITE Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 08 N 18 hours ago A arielabaruffaldiNewcomer asked in Signing POWERFORM ESIGNATURE IS RETURNING AN ERROR I have an issue with my docusign account. All the forms are returning this error: Unable to load PowerForm signing process.Error: Something went wrong. Try again later. I already enabled the logs, you’ll find them attached. Thank you, Ariela 00 A 19 hours ago J JBoothNewcomer asked in Signing SECURITY QUESTION Is the docusign signature code underneath the signature related to the docusign envelope code? 02 C 19 hours ago J jayceeNewcomer asked in Signing PRE SAVED SIGNATURES Hello, I understand that DocuSign automatically recognizes our account, and once we sign an envelope for the first time, it pre-saves the signature for subsequent envelopes. For security reasons, I would prefer my signature not to be pre-saved. How can we address this? 02 C 19 hours ago P pddlcNewcomer asked in Signing TROUBLE WITH MATCHING ID I’m having trouble signing a document sent by our notary through an email link. After putting my initials and signature on the document, a new window via IDnow pops up and I’m asked to confirm my mobile number, followed by an option to either take a photo of my ID or to upload a document with my ID. Either way, I can confirm my ID (passport) and get a success message, but when returning to DocuSign from the IDnow-window I get an error message saying that the name on my ID and the document doesn’t match. I noticed that there was some text before my name, which our notary put there - could that be the problem? Please see attached screenshots, red underline under the text I’m referring to. Thank you in advance,Pierre 03 C 19 hours ago C ChristineNewcomer asked in Signing CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT Hello - I sent a document out for multiple signatures only to find out later that one of the recipients is not correct and I need to change the person to someone else. Is this possible without deleting the document and send out as a new one? Thanks. 03 C 19 hours ago L loriwagnerNewcomer asked in Signing WHAT IS A DOCUSIGN MANIFEST? Hi, I have received a request to provide a DocuSign Manifest in order to accept electronic signature. Any one know how to go about this? Thanks, Lori 02 C 19 hours ago P PintelNewcomer asked in Signing IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN DOCUSIGN PROCESS? Hi, is the validity of the digital signatures effected or becomes invalid if each party to a contract takes care only for collecting its own signatures via independent docusign processes? E.g.: Party A internally signs contract via docusign After completion Party A sends the contract via (regular) email to Party B Party B starts a new docusign process with its own account to collect its internal signatures Party B sends “completely” signed contract back to Party A via (regular) email. 07 C 19 hours ago T TKristenNewcomer asked in Signing SIGNATURE When clicking the Sign box in document, it does not adopt my name to a signature but instead puts in Docu Sign. There is no option to change this entry. Please advise. 07 C 19 hours ago A Araceli MiguelNewcomer asked in Signing IDENTIFICATION ERROR Hey, so I have an issue, the app cannot identified me, even though I did all the steps to get identify multiple times ( with my id, my face) and I really need to sign important documents today and without the identification of the app I cannot signs those documents? Can someone help me? 02 C 20 hours ago D DGrodekNewcomer asked in Signing BLURRY NUMBERS ON SENT DOC BUT NOT VISIBLE IN TEMPLATE OR PREVIEW When my doc is received via DocuSign, the viewer sees double or blurry numbers in my column that has currency. I do need see this issue on the template, or the preview or when I open the docusign as a receiver on my cell phone. 03 C 20 hours ago E EcpNewcomer asked in Signing NOT GETTING DOCUSIGN EMAILS Not receiving emails from expired links, also not getting new links to sign documents (this is affecting more than just me in my organisation but Docusign is working fine for others). Made sure not on blocked email list and on safe receipients list but this has made no difference. 04 C 20 hours ago * 1 * 2 * 3 * 4 * ... * 40 * Page 1 / 40 MOST HELPFUL MEMBERS THIS WEEK * Michael.Rave 12 likes * JohnSantos 4 likes * Sean Sanford 4 likes * Lane.Shigihara 4 likes * D David.Schmitz 2 likes BADGE WINNERS * Jean Witteveenhas earned the badge 1st Reply Posted * VinodBhoitehas earned the badge 1st Question Posted * Elisabethhas earned the badge 1st Question Posted * LucianoChas earned the badge 1st Question Posted * TomMileshas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * API Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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