community.docusign.com Open in urlscan Pro
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URL: https://community.docusign.com/signing-7
Submission: On August 06 via api from US — Scanned from US

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SIGNING

Find answers to your eSignature signing questions.


 * 980 Topics
 * 2,756 Replies

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980 TOPICS

Recently Active
Most Replies Most views Newest First
L

LucianoCNewcomer
asked in Signing

NAME MISSPELLED


Hi All, User’s name is misspelled because a “ null ” is appearing between first
name and family name: Bruno null Turco I have tried to delete user from my
contacts and recreate many envelope, but issue was not solved. User tried from
different browsers and devices ( PC and phone) encountering the same problem.
Any ideas? Thanks in advance Luciano

00
L

2 hours ago
J

justmanNewcomer
asked in Signing

DETACH AN ATTACHMENT


how to DETACH an attachment. we attached the wrong document, need to delete the
attachment. How do we do this?

02
C

13 hours ago
G

Gordon.WallaceNewcomer
asked in Signing

NOT RECEIVING SIGNED DOCUMENTS


I am having this happen with two envelopes. Both signers have signed the
documents, but I have received nothing back. One emailed me a copy of the
Docusigned document - it all looks correctly signed. But the history of the
envelope still says ‘Needs to Sign’. I have received nothing back.

03
C

13 hours ago
G

GoodvibesllcNewcomer
asked in Signing

WRONG DATE FORMAT ON A SIGNED DOCUMENT. IS IT STILL VALID?


Hi, I recently had a contract signed by two parties. However, the date signed
for the other party is in date format DD/MM/YYYY and mine was in MM/DD/YYYY.
Will this contract be valid in case of needing to go to court? Or should I have
the client resign in the correct date format? Which I’m not sure why their date
format is like that since I had it set as MM/DD/YYYY.

02
C

13 hours ago
M

MaxaNewcomer
asked in Signing

MARKS ON PDF FOR SIGNING


I have uploaded a pdf for signing and when I go to add signatures it has marks
all the way through it - like this. Why and how do i fix it?

02
C

14 hours ago
M

MMpaquetteNewcomer
asked in Signing

AVOID TO SIGN EVERY SINGLE DOCUMENT


We have a contract for 400 people to sign. How do I ensure that my signature and
initials are ALREADY on the contract when I send it to 400 people? I don't want
to have to sign every contract independently. When sending, my signature is
already recorded. Is it possible to do this?

02
C

14 hours ago
R

raycryNewcomer
asked in Signing

FORWARDING COMPLETION EMAILS


Is there are way to forward the completion emails to a recipient that is not
part of the signing group and that recipient be able to access the documents via
the link in the completion email without having to log into aDocuSign dashboard?

04
C

14 hours ago
M

mckenzieNewcomer
asked in Signing

WITNESS


When a witness is to sign a document do they have to visibly witness the signer
signing (say through facetime) or is the security on the computer enough to
verify that the witness has witnessed the signature.

15
M

14 hours ago
V

voconnorObserver
asked in Signing

EASIER WAY TO SIGN A BUNCH OF DOCS FOR THE SAME RECIPIENT?


I have a situation where I have multiple documents going to the same person for
signature in the same envelope. It appears that the signor has to click through
each individual field to sign each document. So they are signing/clicking
through 20 different times in the same envelope. Is there a setting or an easier
way where they can sign one time but the signature and date fields get copied to
all other signature fields in the envelope so they only have to sign/date one
time instead of having to click through each of the 20 signature fields
separately?

00
V

15 hours ago
B

bdimsdaleNewcomer
asked in Signing

GROUP SIGNING ISSUE


Hi, I have a signing group with three members. When an agreement is created and
sent, one of the three members needs to go in and approve it before it gets sent
to a client. The issue we are running into is periodically when one of the
members goes to approve the document, they are notified that someone from the
group is already in the process of approving the document. However, when we ask
that other member, they tell us they have not even opened it. So, the original
member who is trying to open and approve cannot move forward and the document
cannot move forward until the other member goes in to approve. It’s very
frustrating and we cannot figure out why DocuSign is saying someone from the
group has opened the document when no one at that point has opened it except for
the member trying to approve. I have attached a screenshot of this message as
well. Any help would be appreciated!

05
N

16 hours ago
K

Kristin W.Newcomer
asked in Signing

SIGNING HISTORY VIEW


Is there a way to give access to the Signer’s timeline to another person,
throughout the process? More than just after final reciept of all signatures?

00
K

16 hours ago
L

LTaylorNewcomer
asked in Signing

HELP WITH DOCUMENT ACCESSED VIA EMAIL.


Hi, i am opening a document via email sent from my employer which requires my
initials printed on several pages, then a signature at the bottom. When i open
to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have
accidentally my wrote my signature while accessing the document via my phone as
my initials and have no option to change them I cannot access this email via my
account as when i sign in it takes me to https://apps.docusign.com/send/home
‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and
enter the security code: I have the security code from the email, but when i go
to the link and use the security code, it will take me to my
au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When
i try to contact support through https://support.docusign.com/s/?language=en_US
then https://support.docusign.com/s/contactSupport?language=en_US and i click
‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3

03
A

17 hours ago
J

JeromeDNewcomer
asked in Signing

TROUBLESHOOT WITH DOCUMENT


Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme

13
A

17 hours ago
P

PeteNewcomer
asked in Signing

E-SIGNATURE ERROR ON FRENCH GOV SITE


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

08
N

18 hours ago
A

arielabaruffaldiNewcomer
asked in Signing

POWERFORM ESIGNATURE IS RETURNING AN ERROR


I have an issue with my docusign account. All the forms are returning this
error: Unable to load PowerForm signing process.Error: Something went wrong. Try
again later. I already enabled the logs, you’ll find them attached. Thank you,
Ariela

00
A

19 hours ago
J

JBoothNewcomer
asked in Signing

SECURITY QUESTION


Is the docusign signature code underneath the signature related to the docusign
envelope code?

02
C

19 hours ago
J

jayceeNewcomer
asked in Signing

PRE SAVED SIGNATURES


Hello, I understand that DocuSign automatically recognizes our account, and once
we sign an envelope for the first time, it pre-saves the signature for
subsequent envelopes. For security reasons, I would prefer my signature not to
be pre-saved. How can we address this?

02
C

19 hours ago
P

pddlcNewcomer
asked in Signing

TROUBLE WITH MATCHING ID


I’m having trouble signing a document sent by our notary through an email link.
After putting my initials and signature on the document, a new window via IDnow
pops up and I’m asked to confirm my mobile number, followed by an option to
either take a photo of my ID or to upload a document with my ID. Either way, I
can confirm my ID (passport) and get a success message, but when returning to
DocuSign from the IDnow-window I get an error message saying that the name on my
ID and the document doesn’t match. I noticed that there was some text before my
name, which our notary put there - could that be the problem? Please see
attached screenshots, red underline under the text I’m referring to. Thank you
in advance,Pierre

03
C

19 hours ago
C

ChristineNewcomer
asked in Signing

CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT


Hello - I sent a document out for multiple signatures only to find out later
that one of the recipients is not correct and I need to change the person to
someone else. Is this possible without deleting the document and send out as a
new one? Thanks.

03
C

19 hours ago
L

loriwagnerNewcomer
asked in Signing

WHAT IS A DOCUSIGN MANIFEST?


Hi, I have received a request to provide a DocuSign Manifest in order to accept
electronic signature. Any one know how to go about this? Thanks, Lori

02
C

19 hours ago
P

PintelNewcomer
asked in Signing

IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?


Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.

07
C

19 hours ago
T

TKristenNewcomer
asked in Signing

SIGNATURE


When clicking the Sign box in document, it does not adopt my name to a signature
but instead puts in Docu Sign. There is no option to change this entry. Please
advise.

07
C

19 hours ago
A

Araceli MiguelNewcomer
asked in Signing

IDENTIFICATION ERROR


Hey, so I have an issue, the app cannot identified me, even though I did all the
steps to get identify multiple times ( with my id, my face) and I really need to
sign important documents today and without the identification of the app I
cannot signs those documents? Can someone help me?

02
C

20 hours ago
D

DGrodekNewcomer
asked in Signing

BLURRY NUMBERS ON SENT DOC BUT NOT VISIBLE IN TEMPLATE OR PREVIEW


When my doc is received via DocuSign, the viewer sees double or blurry numbers
in my column that has currency. I do need see this issue on the template, or the
preview or when I open the docusign as a receiver on my cell phone.

03
C

20 hours ago
E

EcpNewcomer
asked in Signing

NOT GETTING DOCUSIGN EMAILS


Not receiving emails from expired links, also not getting new links to sign
documents (this is affecting more than just me in my organisation but Docusign
is working fine for others). Made sure not on blocked email list and on safe
receipients list but this has made no difference.

04
C

20 hours ago
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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
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These cookies are necessary for the website to function and cannot be switched
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which amount to a request for services, such as setting your privacy
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block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
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services we have added to our pages.    If you do not allow these cookies then
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PERFORMANCE COOKIES

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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
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information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
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