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WHO WE ARE

 

The aviation industry faces an unprecedented impact of the COVID-19 pandemic.
Although the passenger numbers are far behind the pre-COVID levels, the
expectations are that air traffic will recover and grow further in line with
demand. This continued growth of the aviation industry presents large-scale
challenges in developing the required infrastructure and solutions. Air
transport is, with a delay, predicted to double in the next few decades, and its
impact will be felt across all continents.

In particular, Europe will witness a scarcity in runway capacity / terminal
expansions as airports look to accommodate the increase in passenger, baggage
and freight volumes. This means that European sites must be proactive in
outlining an appropriate strategy on innovation.

In anticipation of this, a number of prominent parties in the industry came
together to create the ‘Baggage as a Service’ initiative. These included Delft
University, PassMe project, Vanderlande and Schiphol Group. The group’s
activities were conducted under the guidance of ACI Europe.


WHAT WE DO

 


”BAAS STIMULATES AND INITIATES”

 

Baggage as a Service approaches Baggage from a holistic view and  focuses on
three key areas:



 * the development of baggage airport infrastructure (internal and external)
 * the development of necessary baggage IT support
 * assessing future passenger demands and the role of social media in view of
   baggage.


‘BAGGAGE AS A SERVICE’ AIMS TO DEFINE LONG-TERM INNOVATION AGENDA



SIGNIFICANTLY IMPROVING PAX EXPERIENCE (BAGGAGE RELATED)

U

A HOLISTIC VIEW ON BAGGAGE

g

SUPPORTING AIRPORTS AND AIRLINES IN EU TO MAKE A CHANGE



ENABLING AIRPORTS TO ACCOMMODATE GROWTH


OUR VISION 2024


PASSENGER EXPERIENCE IS PARAMOUNT

 1. Pax is in full control
 2. Personalised travel assistance
 3. Personalised use of common facilities


CARRY ON BAGGAGE FOR IMMEDIATE NEEDS ONLY

 1. Paid airplane locker
 2. Seamless boarding
 3. Tax free home delivery


HOLD BAGGAGE “DOOR TO DOOR”

 1. Bag can travel independent by choice of pax
 2. Pax relies on guaranteed services
 3. Airport logistics become part of the chain


SIGNIFICANT CHANGE OF BUSINESS MODEL OF AIRPORTS AND AIRLINES

 1. Need based critical baggage only
 2. From physical shopping to virtual shopping only
 3. More entertainment role for airport


PAPER “BAGGAGE AS A SERVICE – FROM PILOT TO SCALE-UP”



This paper describes the challenges of developing and introducing innovative
baggage solutions.


Download paper


PAPER “DISRUPTION OF BAGGAGE: FAD OR FACT?”



This paper, a result of the 2017 round-table discussion, describes the “Vision
2040” on baggage.


Download paper

© Baggage as a Service | 2015 – 2020