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TERMS AND CONDITIONS


INTRODUCTION

The www.etihad.com, m.etihad.com, www.etihadholidays.com, www.etihadguest.com, www.etihadcargo.com and Etihad
Mobile apps (hereinafter individually and collectively referred to as the
"Etihad Websites"), are owned and operated by Etihad Airways P.J.S.C. ("Etihad")
which is a Public Joint Stock Company established by Emiri Decree and is
incorporated in the Emirate of Abu Dhabi, United Arab Emirates.

Please review these terms and conditions carefully before using the Etihad
Websites.

 


ETIHAD AIRWAYS

Agreement between you and Etihad

By accessing and using the Etihad Websites, you agree to accept, without
modification, limitation or qualification, the terms and conditions contained
herein (the "Agreement"). You represent and warrant you possess the legal right
and ability to enter into this Agreement and to use the Etihad Websites in
accordance with all terms and conditions herein.


 

Modification of terms

Etihad tries to ensure that the information contained in the Etihad Websites is
as accurate as possible. However, inaccuracies may arise from time to time.
Etihad accepts no responsibility for any errors in the information contained in
the Etihad Websites.

The Etihad Websites contain, inter alia, information about the products and
services Etihad or a third party is offering. This information and all other
material on the Etihad Websites are provided in good faith. By using the Etihad
Websites you agree and acknowledge that Etihad may update, change or amend the
Terms and Conditions and Customer Care Policy and/or other information provided
on the Etihad Websites at any time without advance notice. 

Changed terms and conditions will become effective once posted on the Etihad
Websites, and will not have any retrospective effect on existing contractual
arrangements made through Etihad Websites. You should re-read these terms and
conditions every time you visit the Etihad Websites to ensure that you aware of
all the relevant terms and conditions. Accordingly, your continued access and
use of the Etihad Websites after any change is deemed to be your acceptance of
the modified terms and conditions. 

 

Site availability

While Etihad uses all reasonable endeavours to make the Etihad Websites and
associated services available, Etihad cannot guarantee that they will operate
continuously or without interruption.

 

Disclaimer of warranties and limitation of liability

Etihad makes no representations or warranties, either expressed or implied, with
respect to the Etihad Websites or the contents and, to the fullest extent
permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through, the
Etihad Websites is solely at your own risk. Etihad makes no warranty whatsoever
about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Etihad responsible for any
direct or indirect, incidental, special, punitive, exemplary or consequential
damages of any kind (including but not limited to lost profits, lost savings or
revenue, or loss or corruption of data or information) which arises out of or is
in any way connected with your use of or inability to use the Etihad Websites
whether based on breach of contract, tort, negligence, product liability or
otherwise, even if advised of the possibility of such damages.

This includes any information, products or services obtained through or any
contract entered into via the Etihad Websites, but excludes carriage by air
performed by Etihad in respect of any ticket obtained using the booking engine
provided in the Etihad Websites, which is subject to the conditions of carriage
and applicable international conventions.

 

Acceptable use

When using the Etihad Websites you agree:


 * to use them solely to determine the availability of products and services
   offered by Etihad and to assist you to make legitimate reservations or
   transact business with us. You agree to use the Etihad Websites only for
   personal, non-commercial use. 
 * to use the Etihad Websites' services to make only legitimate reservations.  
 * not to make any false reservation or any reservation in anticipation of
   demand. Etihad may cancel, without notice, all confirmations associated with
   multiple reservations to one or more destination on or about the same date.
 * not to deface, alter or interfere with the front end "look and feel" of the
   Etihad Websites or the underlying software code.
 * not to take any action which will impose an unreasonable or
   disproportionately large load on the Etihad Websites or related
   infrastructure.
 * to all of our terms and conditions of purchase, including, but not limited
   to, full and timely payment of all amounts due and compliance with all rules
   concerning availability of fares, products, or services. All fees,
   assessments, charges, taxes and duties arising out of use of the Etihad
   Websites are your sole responsibility.
 * not to do anything which will or might damage, interfere with, disrupt access
   to, interrupt or impair the functionality of the material available on the
   Etihad Websites, nor to upload any material that contains any computer
   viruses or other codes, files or programmes designed to interrupt, destroy or
   limit the functionality of any software or equipment.
 * not to post, distribute or otherwise upload any defamatory, libellous,
   offensive, infringing, obscene, indecent, harmful, threatening, abusive,
   tortuous, racially or ethnically objectionable or otherwise unlawful material
   or information or send any chain letters, junk mail, 'spamming' material or
   any other form of bulk communication.
 * not to threaten, harass, stalk, abuse, disrupt or otherwise violate the
   rights of others, including individuals' privacy rights.
 * not to obtain or attempt to obtain unauthorised access to the Etihad Websites
   or any private or member account areas on the Etihad Websites, nor to
   impersonate any person or misrepresent your affiliation with another person.
 * not do, cause or permit anything to be done that may infringe, damage or
   interfere with any intellectual property rights of Etihad nor any of our
   associated companies or third parties. Also, not to do anything that is
   otherwise unlawful or which may create any liability on the part of Etihad.
 * violate this Agreement or any applicable legislation in any other manner.

 

If Etihad considers that you have breached any of these terms and conditions or
have otherwise demonstrated inappropriate conduct when using Etihad Websites,
Etihad reserves the right to:


 * warn you that you have breached these terms and conditions, and ask you to
   stop such conduct;
 * delete any material or content which you may have posted without notice to
   you;
 * take measures (including terminating, suspending or restricting your access)
   to, and preventing you from using the Etihad Websites;
 * cancel any bookings that you may have with Etihad without reference to you;
 * report your activities to service providers such as internet, mobile, or
   telecom providers, and/or relevant authorities;
 * take legal action against you.

 

Copyright and trademarks

All content of the Etihad Websites is subject to copyright.

The Etihad Websites are for the your personal and non-commercial use. You may
not modify, copy, distribute, transmit, display, perform, reproduce, publish,
license, create derivative works from, transfer, or sell any information,
software, products or services obtained from the Etihad Websites.

Etihad, Etihad Holidays, Etihad Cargo and any other product or trade names of
Etihad referenced in the Etihad Websites are our trade marks or registered trade
marks. Other product and company names mentioned herein may be the trademarks of
their respective owners.

 

Website bookings

1. You may book a flight in the cabin class of your choice: The Residence,
First, Business or Economy Class. Your booking is subject to the applicable fare
conditions and the availability of seats in that fare group. You need to pay
online at the time of booking with a debit or credit card, or another form of
payment to confirm your booking.


2. Please note that our prices are automatically displayed based on the origin
you are flying from. Your payment provider may apply different exchange rates to
the fare displayed on the booking page. Therefore, there may be additional
charges incurred, which Etihad Airways is not liable for. The payment options
provided will differ for each origin. 

3. The fares quoted include all taxes, fees and charges such as departure taxes,
passenger service charges, airport taxes, imposed by the airport or government
authorities of the countries you are visiting. The total fare will be shown on
the booking summary panel

4. You can make an online booking for up to 9 guest’s at one time on Etihad
websites, including adult and child (2 - 11 years old) guests. The number of
Infants in any one booking can be up to 9, provided one adult accompanies one
infant throughout the journey. 

5. You cannot book an infant alone or add an infant to an already existing adult
booking online. Please call the Contact Centre if you need to add an infant to
an already existing booking.

6.  Guests under two years old are classified as Infants; guests between 2 and
11 years old are classified as children – this applies at the time of travel
and not at the time of booking. 

7.  As such, a child travelling on his or her second birthday is considered a
child and not an infant, and would need to have the appropriate ticket according
to their age classification. You can request for an Unaccompanied Minor service
by purchasing an Adult fare online, after which you will need to complete the
online Unaccompanied Minor form. Additional charges may be applicable.

8. Changes and refunds


To change or cancel your booking, you may do so online or by calling our Contact
Centre. All reservations, including modifications and cancellations are subject
to the Terms and Conditions, , General Conditions of Carriage and any applicable
fees and charges (including, but not limited to fare rules of the ticket and
Guest Service Fee).

-  Change fees vary based on your selected Fare Brands. If you have selected
multiple Fare Brands at the time of booking, the most restricted fare rules will
apply.

-  Refund rules vary based on your selected Fare Brands. If you have selected
multiple Fare Brands at the time of booking, the most restricted fare rules will
apply. To refund a ticket you have previously exchanged, the refund rules of the
original ticket will apply.

You may exchange your booking(s) up to 2 hours before departure. You may request
for a refund online for eligible bookings paid by credit/debit card 5 days after
ticket issuance, until 2 hours before departure.

For guests in the United States, if you booked your travel at least 7 days prior
to the scheduled departure date and time, you may cancel your reservation and
receive a full refund if you cancel within 24 hours of the booking.

 

Use of debit and credit cards

1.  Local Credit and Debit Cards are generally accepted, but final approval
depends on the acceptance rules of the issuing bank. You may also select an
alternative form of payment, where available.

2. The cardholder may be required for verification purposes, to email a copy of
the statement of accounts of the payment card showing the debit details for this
purchase along with the booking reference or ticket number to PV@etihad.ae,
within 48 hours before departure. If the payment card cannot be verified by any
of the methods mentioned above, the passenger/s travelling under this booking
will not be accepted for travel you will have to book and pay in full for a new
ticket. Whilst your payment card is under review, we reserve the right to cancel
your booking at any time.

3.  For payments using Visa or MasterCard you may be asked to complete an
additional security check through the “Verified by Visa” or “MasterCard Secure”
page depending on your credit card Issuing Bank. If you have not registered for
this authentication service, kindly contact your bank to register. For further
information, please contact your credit card issuing Bank.

4.  Etihad reserves the right to refuse carriage in case of non-compliance with
the aforementioned debit and credit card rules.

Disclaimer: Etihad Airways does not accept liability or responsibility for any
loss, damage, misuse, or unauthorized access occurring in connection with the
provision of credit card data. Etihad Airways will not be responsible or liable
for any action or decision made by you in reliance on the information with
regards to credit card usage on this website, even if Etihad Airways has been
advised of the possibility of these damages.

 

Conditions of carriage

The carriage of passengers and their baggage by air will be subject to the
Conditions of Carriage of the carrier concerned. With respect to our flights,
please read our General Conditions of Carriage.

Read our Conditions of Carriage for tickets purchased in Germany.

Read our Canadian Passenger Protection Information.

The carriage of passengers and their baggage may also be subject to the
applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other
applicable legislation which may limit or stipulate the carrier's liability in
certain circumstances.

 

Travel requirements

You may require a visa for travel to or transit through some destinations. It is
your responsibility to obtain such visas required for travel. You must also have
a valid passport for the duration of your trip and the expiry date of your
passport must be acceptable to all the countries you enter. More information on
the passport and visa requirements is available at the embassy of the country or
countries you will be travelling to or transiting through.

Some countries require you to undergo immunisation (and provide proof) prior to
entry or stopover, and/or have adequate travel insurance. It is your
responsibility to ascertain and fulfil such requirements.

 

Privacy policy

Please click here to view our Privacy Policy.

 

Cookie policy

Please click here to view our Cookie Policy.

 

Indemnity

As a condition of use of the Etihad Websites, you agree to indemnify us from and
against any and all liabilities, expenses (including attorney's fees) and
damages arising out of claims resulting from your use of the Etihad Websites,
including without limitation any claims alleging facts that, if true, would
constitute a breach by you of these terms and conditions.

 

Links to third-parties' websites and apps

The Etihad Websites may contain links and pointers to internet sites maintained
by third parties. Etihad does not operate or control in any respect any
information, products or services on such third-party sites. Third-party links
and pointers are included solely for your convenience, and do not constitute any
endorsement by us. You assume sole responsibility for use of third-party links
and pointers.

 

Complaints

If you are dissatisfied with any aspect of the Etihad Websites, or if you have
any complaints about any of the services provided by Etihad please contact us.

 

Choice of law and jurisdiction

Your use of the Etihad Websites and the Etihad terms and conditions is subject
to the laws of the United Arab Emirates and you agree to submit to the non
exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab
Emirates. Etihad reserves the right to bring proceedings to the courts of the
country of your location.

If you have any questions about these terms and conditions, please click here to
email us your queries.

 

Information on passenger rights in case of flight disruptions at airports within
the EU

Information to passengers departing from an airport in the European Union
regarding our policies and their rights in the event of denied boarding, flight
delay or flight cancellation

This notice contains important information about your rights established by
European Regulation (EC) No. 261/2004 (‘the Regulation’) and applies to you if: 


 * You have a confirmed reservation on a flight departing from an airport in the
   European Union which is operated by Etihad Airways, purchased at a fare
   available directly or indirectly to the general public; and 
 * (except in the case where your flight has been cancelled) you have presented
   yourself for check-in before the Check-In Deadline as specified by us in our
   General Conditions of Carriage  or related regulations; and 
 * you have been denied boarding involuntarily and the reason for such denial
   has not been a matter set out in our General Conditions of Carriage or
   related regulations; and 
 * or your flight is delayed by more than four hours beyond its scheduled
   departure time (for flights departing from Larnaca or Athens, this qualifying
   delay needs to be more than three hours beyond its scheduled departure time);
   or
 * the flight is cancelled by Etihad Airways.

Denied boarding Flight delay Flight cancellation In the event that a seat is not
available for a passenger with a confirmed reservation, we will seek volunteers
to surrender their seats in exchange for benefits that we and the volunteer may
agree upon before involuntarily denying boarding to other passengers. If there
are insufficient volunteers and we deny you boarding involuntarily, you are
entitled to the rights set out below.  If we reasonably expect your flight to be
delayed for four hours or more beyond its scheduled time of departure (but three
hours in the case of flights departing from Larnaca or Athens), you are entitled
to the rights set out below. 

If your flight is cancelled, you are entitled to the rights set out below except
when:

 * you are informed of the cancellation at least two weeks before the scheduled
   time of departure; or
 * you are informed of the cancellation between two weeks and seven days before
   the scheduled time of departure and are offered re-routing, allowing you to
   depart no more than two hours before the scheduled time of departure and 
   reach your final destination less than four hours after the scheduled time of
   arrival; or 
 * you are informed of the cancellation less than seven days before the
   scheduled time of departure and are offered re-routing, allowing you to
   depart no more than one hour before the scheduled time of departure and to
   reach your final destination less than two hours after the scheduled time of
   arrival; or 
 * (in respect of any ‘Right to Compensation’) we can prove that the
   cancellation is caused by extraordinary circumstances which could not have
   been avoided even if all reasonable measures had been taken by Etihad
   Airways, including but not limited to political instability, safety and
   security reasons, weather disruption, labour disputes or failure or delay of
   air traffic control facilities.

1. RIGHT TO COMPENSATION

If you are involuntarily denied boarding or your flight is cancelled (provided
an exception as specified above does not apply), you are entitled to receive the
following amount from us: 

 * €uro 400 in respect of all flights of 3,500km or less; or 
 * €uro 600 in respect of all flights of more than 3,500km. 

The compensation set out above will be reduced by 50% if we are able to offer
you re-routing on an alternative flight(s) and the arrival time of such
re-routed flight(s) does not exceed the scheduled arrival time of the flight
booked: 

 * by three hours, in respect of all flights of  3,500km or less; or 
 * by four hours, in respect of all flights of more than 3,500km. 

The distances are measured by the great circle route method. 

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding (whether voluntarily or involuntarily) or your flight
is cancelled, you are additionally entitled to choose between: 

(a) reimbursement of the cost of the ticket at the price at which it was bought,
for the part or parts of the journey not made; or 

(b) re-routing, under comparable transport conditions, to your final destination
at the earliest opportunity; or

(c) re-routing, under comparable transport conditions, to your final destination
at a later date at your convenience, subject to availability of seats. 

If your flight is delayed by at least five hours and you elect not to travel,
you are entitled to receive reimbursement as set out in point (a) above. 

3. RIGHT TO CARE

If you are involuntarily denied boarding or if your flight is cancelled or
delayed by more than 4 hours, (in the case of flights departing from Larnaca or
Athens, the qualifying delay is 3 hours or more) we will offer you, free of
charge: 

 1. meals and refreshment vouchers in reasonable relation to the waiting time,
    as long as it will not further delay the departure of the aircraft; 
 2. two telephone calls, telex or fax messages or e-mails; 
 3. hotel accommodation in cases where a stay of one or more nights becomes
    necessary, or where a stay additional to that intended by you becomes
    necessary; 
 4. transport between the airport and place of accommodation (hotel or other). 

If your flight is delayed as specified under ‘Flight Delays’ above or cancelled
without notice being given to you prior to your arrival at the airport of
departure Etihad Airways will offer you items (a) and (b) above. 

If, as a result of the delay or your being re-routed following a cancellation,
your new time of departure is reasonably expected  to be at least the day after
the original day of departure, we will also offer you items (c) and (d) above.

Where it is not feasible for Etihad Airways to arrange the care set out above,
we will reimburse you for your reasonable receipted expenses upon application
to: etihad.com/feedback Guest Relations Department, Etihad Airways, P.O Box
35566, Abu Dhabi, United Arab Emirates

If your journey originated in Spain, you must complete a claims form and upload
it via etihad.com/feedback. Once completed, you may also submit your claim to
the Spanish Aviation Safety Agency (AESA):


AGENCIA ESPAÑOLA DE SEGURIDAD AEREA (AESA)

Paseo de la Castellana 112.

28046 Madrid,

España

(+34) 91 396 82 10

siru.aesa@fomento.es

You must submit your claim to Etihad Airways before you contact AESA.

When submitting this document to AESA, you will be required to attach:

 * Passport copy, DNI or NIE
 * Copy of the complaint submitted to the airline or airport operator as well as
   any response received
 * Copy of your booking reference, ticket number or boarding pass
 * Power of attorney when a legal representative has been selected by the
   passenger

Click here for contact details of the various National Enforcement Bodies
established by each Member State of the European Union.

Guests consent to:

 * consultation of the data intermediation platforms or systems enabled for this
   purpose
 * Transfer of the complaint to AESA or to the body responsible in the event
   that the competence to hear the complaint lies with another Member State

 

Contingency plan for lengthy tarmac delays

Etihad’s contingency plan for lengthy tarmac delays describes what Etihad will
implement during an extended delay in accordance with U.S. Department of
Transportation (DoT) regulations. This plan is available on our US website,
by clicking here. 

 

Extra legroom seats

Please click here to view our extra legroom policy.


USEFUL LINKS

Conditions of carriage

Read Etihad Airways' conditions of carriage

Etihad Cargo

Read Etihad Cargo's terms and conditions

Etihad Guest

Read Etihad Guest's terms and conditions

Etihad Holidays

Read Etihad Holidays' terms and conditions 






ABOUT ETIHAD AIRWAYS

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DESTINATIONS AND FLIGHTS

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USEFUL LINKS

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ABOUT ETIHAD AIRWAYS

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USEFUL LINKS

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English
Copyright 2024 Etihad Airways. All rights reserved

English

About Etihad Airways
 * Corporate profile
 * Latest news
 * Careers
 * Our sponsorships
 * Our codeshare partner airlines
 * Ethics and compliance
 * Sustainability

Destinations and flights
 * Book flights
 * Destinations
 * International flights
 * Flight tracker
 * Fare finder
 * Discover Abu Dhabi
 * Abu Dhabi Stopover

Useful links
 * All extras and upgrades
 * Baggage
 * Payment options
 * Our mobile apps
 * Procurement
 * Affiliate programme

English
Copyright 2024 Etihad Airways. All rights reserved

 * Terms and Conditions
 * Privacy Policy
 * Cookie Policy
 * Cookie Settings


We use cookies for things like analytics, personalisation, marketing and making
sure our website functions properly. By accepting, you agree to the use of all
cookies. Read our Cookie Policy for more or check cookie settings to change your
preferences or opt out at any time.
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COOKIE PREFERENCE CENTER

When you visit our website, it may store or retrieve information from your
browser in the form of cookies. A cookie is a small text file that is downloaded
to your device (such as a computer or smartphone) when you access a website.
Besides traditional cookies, we may use pixels, tags, beacons, HTML5 local
storage, plugins, scripts and similar, collectively referred to as cookies.

We place cookies and use information from cookies for various purposes. They
enable the website to function properly, provide you with the services you
request, tell us information about how our website is used, personalise your
experience on the website, build profiles of our visitors so that they can view
more tailored adverts or content on other websites, or enable them to share
content on social media. You’ll find more about the cookies we use below. Cookie
category default settings (except strictly necessary cookies’) can be changed by
using the toggle provided.

Strictly necessary cookies ensure that the website works correctly and safely,
and provides you with the services you request. Please be aware that blocking
some types of cookies may impact your experience or the services we’re able to
offer. Read our cookie policy for more information.
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

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Strictly necessary cookies let you move around the website and use essential
features like secure areas and shopping baskets. Without these cookies, services
you have asked for cannot be provided. These cookies do not gather any
information about you that could be used for marketing or remembering where
you've been on the internet.

We use strictly necessary cookies to:

• Remember information you have entered on order forms when you navigate to
different pages during a web browser session

• Remember the goods and services you ordered when you get to the checkout page

• Identify you as being logged in to our website

• Make sure you connect to the right service on our website when we make any
changes to the way the website works

• Route you to specific applications of a service or specific servers

• Allow certain security features of our website to function properly

• Enable us to comply with legal requirements, for instance, showing texts in
certain languages where required by law

Accepting these cookies is a condition of using the website, so if you prevent
these cookies we can't guarantee your use of our website or how the security on
our website will perform during your visit.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

Targeting cookies are linked to services provided by third parties, such as
'Like' buttons and 'Share' buttons. They can be also used by other companies to
build profiles and to show you more relevant advertisements. Third parties
provide these services in return for recognising that you have visited our
website.

We use targeting cookies to:

• Link to social networks like Facebook, who may subsequently use information
about your visit to target advertising to you on other websites

• Provide advertising agencies with information on your visit so that they can
present you with advertisements in which you may be interested, including
advertisements about our group or affiliate companies and other Etihad brands
such as Etihad Cargo, Etihad Holidays and Etihad Guest and our partners

• If the device used to access our website is being shared with several people,
the person viewing advertising content might not be the person who visited our
website

• All of these cookies are managed by third parties, and you may refer to the
third parties' own website privacy notifications for further information

If you disable or block these cookies, we cannot guarantee how our site will
perform.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

Performance cookies collect information about how you use our website (for
instance, which pages you visit and if you experience any errors). These cookies
do not collect any information that could identify you and are only used to help
us improve how our website works, understand what interests our users and
measure how effective our advertising is.

We use performance cookies for:

• Web analytics: to provide statistics on how our website is used

• Ad response rates: to see how effective our advertisements are, including
those pointing to our sites

• Affiliate tracking: to provide feedback on an anonymous basis to partners that
one of our visitors also visited their website – this can include details of any
products purchased

• Error management: to help us improve the website by measuring any errors that
occur

• Testing designs: to test different designs of our website

Some of these cookies are managed by third parties, and you may refer to the
third parties' own website privacy notifications for further information.

If you prevent these cookies, we cannot guarantee how our site will perform for
you.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

Functionality cookies are used to provide services or to remember settings to
improve your visit.

We use functionality cookies to:

• Remember settings you've applied, such as layout, text size, preferences and
colours

• Remember if we've already asked you if you want to fill in a survey

• Show you when you're logged in to the website

Some of these cookies are managed by third parties, and you may refer to the
third parties' own website privacy notifications for further information.



Cookies Details‎
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