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Submitted URL: https://confluence.atlassian.com/display/JIRAKB/Image+attachments+are+not+displayed+in+emails
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On December 16 via api from UA — Scanned from PL
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On December 16 via api from UA — Scanned from PL
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* Image attachments are not displayed in emails
IMAGE ATTACHMENTS ARE NOT DISPLAYED IN EMAILS
RELATED CONTENT
* Images not showing in JIRA email notifications
* Information about security tokens used for loading external images in email
messages sent out by Jira
* Mail handler adds PNG files embedded in JIRA email notification as attachment
* Icons not displayed in JIRA notification
* Notification from JIRA contains unknown attachment
* Email Notification is corrupted at certain transition
* Images not loading and displaying "Preview unavailable"
* Issue Type icons broken in JIRA e-mail notifications
* Agents replies to Internal Notifications won't show attachments at the
Customer Portal.
* Jira notification emails fail to be sent due to the "Unrecognized SSL
message" error
STILL NEED HELP?
The Atlassian Community is here for you.
Ask the community
Platform Notice: Cloud, Server, and Data Center - This article applies equally
to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a
Server product, you can visit the Atlassian Server end of support announcement
to review your migration options.
*Except Fisheye and Crucible
SUMMARY
Images attached to issues for which you’re getting notifications should be
displayed for 7 days (by default) from receiving a notification. If they’re not,
here are some things you can try to get this fixed.
ADDING JIRA TO GOOGLE’S ALLOWLIST
This applies only if you’re using Gmail. Gmail uses Google’s secure proxy server
to serve the images you’re getting, just so you’re protected from any
image-based security vulnerabilities. If your Jira URL is not allowlisted in
Google, the images won’t be displayed.
How to fix this:
* See Set up an image URL proxy allowlist. This is more of a task for an
administrator, so try contacting them if other solutions don’t work.
CONNECTING TO VPN
Image attachments use security tokens to check whether you should be allowed to
view the images. If you're not connected to your company's VPN, we can't really
check much, so we'll display alternative text instead of the image.
HOW TO FIX THIS:
* Make sure you’re connected to VPN.
* If you’re getting a substitute image that says you should log in to Jira,
also try doing that.
IMAGE TOKEN EXPIRED
If you’re looking at a notification received more than 7 days ago (this time
frame can be different in your Jira instance), the image’s security tokens might
have already expired, so we'll display a substitute image instead, instructing
you to log in to Jira. If your email client already cached the original
attachment, it will be displayed.
How to fix this:
* You’ll need to log in to Jira to view the image directly in the issue.
USING S/NOTIFY S/MIME EMAIL ENCRYPTION APP FOR JIRA
If you are using the app, images may not be shown in Microsoft Outlook mail
clients. For more information, refer to this Microsoft Tech Community page: Tipp
for S/MIME Error: “External Content is not allowed in Secure eMail”
Last modified on Nov 28, 2024
Was this helpful?
Yes
No
It wasn't accurate
It wasn't clear
It wasn't relevant
Provide feedback about this article
RELATED CONTENT
* Images not showing in JIRA email notifications
* Information about security tokens used for loading external images in email
messages sent out by Jira
* Mail handler adds PNG files embedded in JIRA email notification as attachment
* Icons not displayed in JIRA notification
* Notification from JIRA contains unknown attachment
* Email Notification is corrupted at certain transition
* Images not loading and displaying "Preview unavailable"
* Issue Type icons broken in JIRA e-mail notifications
* Agents replies to Internal Notifications won't show attachments at the
Customer Portal.
* Jira notification emails fail to be sent due to the "Unrecognized SSL
message" error
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