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Welcome Aternity Customers
We are happy to welcome our Aternity customers back to the Riverbed Support
digital Experience starting on August 27th. Please see this Aternity Support
Transition FAQ for more information about this transition.
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You will be redirected to the Riverbed Cloud Portal.
Click "OK" to continue.
OK
The SteelApp product line has been acquired by Brocade. Contact Brocade for
assistance.
The Xirrus product line has been acquired by Cambium Networks.
Contact Cambium for assistance.
Please submit a case with Riverbed Support and attach the nodeid file to the
case.
The nodeid file is generated on your Director (Follow documentation on steps
to generate nodeid file).
Please make sure your Director is licensed.
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HOW CAN WE HELP?
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Please be aware that the default MNMP certificate on versions before 10.22 on
all Flow Gateway and NetProfiler expired on June 10 16:27:25 2022 GMT. If you
need to update the certificate and see details of this issue please read the
following KBA NetProfiler MNMP certificate expiration on June 10, 2022 (S35773).
COMMON SOLUTIONS
FAQ
CONFIGURE
DEPLOY
TROUBLESHOOT
* Featured Articles
* Popular Articles
PORTAL: HOW TO REDIRECT BACK TO HOMEPAGE AFTER SUCCESSFULLY UPGRADE FROM PORTAL
3.6.0 TO 3.7.0?2 DAYS AGO
ALLUVIO IQ: HOW TO COLLECT INITIAL SYSTEM INFORMATION ON ALLUVIO IQ FOR
TROUBLESHOOTING?17 DAYS AGO
There are several cases where you will need to share log information. 1. Alluvio
IQ Gateway VM is not coming up healthy Please access t
DASHBOARDS WITH STATIC IMAGES MISSING AFTER UPGRADING FROM 3.5.X TO PORTAL
3.6.0.1 MONTH AGO
1) If you have not upgraded SteelCentral Portal yet to version 3.6.0, please
contact the Global Support team or Professional Services team before upgrading
from 3.5.x to 3.6.0 for assistance
STEELHEAD: FREQUENTLY ASKED QUESTIONS (FAQ) FOR WINSEC CONTROLLER DEPLOYMENT2
MONTHS AGO
1. What is the new WinSec Controller for SteelHead? WinSec Controller (WSC) is a
physical appliance b
SAAS ACCELERATOR: WHAT APPLICATIONS CAN BE OPTIMIZED BY RIVERBED SAAS
ACCELERATOR?2 MONTHS AGO
As of June 1, 2022, Riverbed SaaS Accelerator supports accelerating
these applications: Box Microsoft Office 365 (including Exchange, Sh
STEELHEAD IS UNABLE TO JOIN/REJOIN THE DOMAIN IN ACTIVE DIRECTORY INTEGRATED
MODE (WINDOWS 2008 AND LATER) OR UNEXPECTED SMB2/3 PROBLEMS OCCUR AFTER
DEPLOYING MICROSOFT PATCHES FROM JANUARY 11, 2022 AND LATER3 MONTHS AGO
Microsoft started enforcing msds-KrbTgtLink validation with the release of
January 2022 Security Updates for NTLM authentication when the SteelHead is
joined to the dom
UNDERSTANDING ADMISSION CONTROL3 MONTHS AGO
Admission Control can be in one of two states: Flowing or Paused. In the flowing
state, connections are intercepted as normal. Periodicall
HOW MUCH MEMORY DOES CLIENT ACCELERATOR USE?3 MONTHS AGO
Typically, you install and deploy Client Accelerator software (aka SteelHead
Mobile Client - SHM) on endpoint devices without modifying the default policies
that ship with the Client Accelerator Controller (CAC/SMC).
CUSTOMER CARE: RIVERBED LICENSING FREQUENTLY ASKED QUESTIONS4 MONTHS AGO
Table of Contents Flexible vs. Auto Licensing Subscription vs. Perpetual
Licensing Next Generation Virtual VCX Steelhead
SPRING FRAMEWORK SECURITY ADVISORY (CVE-2022-22950, CVE-2022-22963,
CVE-2022-22965)4 MONTHS AGO
Please refer to the table below for our Vulnerability assessment.
Show More
WHAT'S NEW
NEW PORTAL 3.7
Jul 29, 2022
New Portal 3.7
You will find:
1. Release Introduction
2. Release Overview
3. Features Overview
4. Automated Orchestration
5. Upgrade Dependencies/ Bugs/ Security Updates
New Portal 3.7
You will find:
1. Release Introduction
2. Release Overview
3. Features Overview
4. Automated Orchestration
5. Upgrade Dependencies/ Bugs/ Security Updates
NEW NETPROFILER 10.23
Jul 29, 2022
New NetProfiler 10.23
You will find:
1. Release Introduction & Overview
2. Rest API Enhancements
3. Interface Precomputation
4. Visual Search Results
5. Other…
New NetProfiler 10.23
You will find:
1. Release Introduction & Overview
2. Rest API Enhancements
3. Interface Precomputation
4. Visual Search Results
5. Other Enhancements
6. Noteworthy Bug Fixes & Security Updates
NEW NETIM 2.6.0
Jul 29, 2022
New NetIM 2.6.0
You will find:
1. NetIM 2.6.0 Key Initiatives
2. System Requirements & Deployment Review
3. What’s New?
4. Migration and Upgrade Considerations
5. Next up
New NetIM 2.6.0
You will find:
1. NetIM 2.6.0 Key Initiatives
2. System Requirements & Deployment Review
3. What’s New?
4. Migration and Upgrade Considerations
5. Next up
NEW APPRESPONSE 11.14.5
Jul 29, 2022
New AppResponse 11.14.5
You will find:
1. PM Overview
2. DHCP-based factory-reset/appliance re-image
3. Software Update
4. System Requirements
5. Bugs and Security Fixes
New AppResponse 11.14.5
You will find:
1. PM Overview
2. DHCP-based factory-reset/appliance re-image
3. Software Update
4. System Requirements
5. Bugs and Security Fixes
NEW NETIM V2.5.0 DEPLOYMENT GUIDE
Jul 02, 2022
NetIM v2.5.0 Deployment Guide
You will find
1. Predeployment Checklist
2. Deployment in ESXi
3. Deployment NetIM 2.5.0 in Azure and AWS
4. Deployment on Scale
5. Common…
NetIM v2.5.0 Deployment Guide
You will find
1. Predeployment Checklist
2. Deployment in ESXi
3. Deployment NetIM 2.5.0 in Azure and AWS
4. Deployment on Scale
5. Common Data Collection Challenges in a Multivendor Environment
6. Leveraging Generic Metric Collection Through the NetIM Metric Import REST
API
WHAT’S NEW IN STEELHEAD 9.12.2
May 09, 2022
Reporting and Configuration Improvements
* Revamped SteelHead & SCC Dashboards to show key-value stats
* Reintroduction of FIPS 140-2 Certification
* Add…
Reporting and Configuration Improvements
* Revamped SteelHead & SCC Dashboards to show key-value stats
* Reintroduction of FIPS 140-2 Certification
* Add support for SaaS registration via Steelhead Proxy Configuration
New SMB Support
* Support client SMB optimization via Kerberos Authentication, when using an IP
address share
* Qualified Windows 11 for SMB 3 and Exchange Optimization
* Qualified SMB 2/3 and NFSv3 Optimization with Isilon OneFS 9.1.09
* Qualified SMB 2/3 and NFSv3 Optimization with Netapp 9.8P6 and 9.9.1
Virtual SteelHead Qualification and Features
* Virtual SteelHead qualification on Nutanix AHV
* Virtual SteelHead qualification on Cisco CVIM
* Virtual Steelhead qualification on ESXi 7.0
* New NIC cards & CloudInit features for Virtual SteelHead
WHAT’S NEW IN INTERCEPTOR 8.1
May 09, 2022
New Hardware
* Interceptor 9800 supports 10G and 40G and 100G NICs, and it provides for
enhanced performance of future capabilities.
New Faster NIC…
New Hardware
* Interceptor 9800 supports 10G and 40G and 100G NICs, and it provides for
enhanced performance of future capabilities.
New Faster NIC Support
* 100-Gbps NIC support: Increased throughput capability with the support of
high-speed 100G NIC connectivity with a maximum 50-Gbps throughput, allowing
the Interceptor to actively load balance traffic across up to 20 SteelHead
appliances. Interceptor 8.1.0 enables support for up to two such 100G NIC
cards on the Interceptor 9800 platform.
* 1-Gbps Fiber SX NIC support: Support for 1-Gbps Fiber SX NIC on the
Interceptor 9800 platform in Xbridge mode. A 9800 appliance can support up to
six such 1G NICs.
Reporting and Security Features
* Netflow Export Support: Netflow Export with 10.20 NetProfiler integration in
Xbridge mode.
* Image signing: Image signing ensures no malicious code gets piggybacked with
SteelHead Interceptor software images.
WHAT’S NEW IN WINSEC CONTROLLER 1.2.0
May 09, 2022
Management Enhancements
* RBAC Support
* Local image upload support for upgrade
* UI Enhancements
* Auto-licensing
* Email support for forgotten password
Reporting…
Management Enhancements
* RBAC Support
* Local image upload support for upgrade
* UI Enhancements
* Auto-licensing
* Email support for forgotten password
Reporting and Troubleshooting
* Troubleshooting tools
* Improved remote logging support
* Trusted CA certificate support for UI, remote logging and SMTP server
Virtualization Support
* Virtual WinSec Controller with support for KVM platform
* Virtual WinSec Controller with support for ESXi and Hyper-V platform
WHAT’S NEW IN NETPROFILER 10.22?
Apr 29, 2022
Expanded Functionalities
* Cloud data on the home page
* New Top Talkers report
* REST API Enhancements
Enhanced Security
* Several Security Updates were…
Expanded Functionalities
* Cloud data on the home page
* New Top Talkers report
* REST API Enhancements
Enhanced Security
* Several Security Updates were introduced
Improved Usability
* Dashboard-level control for time settings
* Updated Installation Files for Virtual Editions
WHAT’S NEW IN PORTAL 3.6.0
Apr 14, 2022
Expanded Functionalities
* Enable/disable SNMP monitoring, download, and walk-through MiBs from Portal
* Novel DB Module Metrics from AppResponse…
Expanded Functionalities
* Enable/disable SNMP monitoring, download, and walk-through MiBs from Portal
* Novel DB Module Metrics from AppResponse 11
Enhanced Security
* Several Security Updates were introduced
Improved Usability
* Portal administrators can now easily define a login banner message
* Upgrade of underlying Linux-based platform with the most stable software
platform
WHAT’S NEW IN APPRESPONSE 11.13
Mar 24, 2022
Expanded Functionalities
* Backup and Restore Functionality Has Been Expanded
* Service Names Now Are Auto-discovered From Web Traffic
* Additional…
Expanded Functionalities
* Backup and Restore Functionality Has Been Expanded
* Service Names Now Are Auto-discovered From Web Traffic
* Additional Applications Recognized by the Deep Packet Inspection Module
* Support For Decrypting Traffic Encrypted With TLS 1.3 (with the external
system providing ephemeral/session keys)
Enhanced Security
* Several Security Fixes
Improved Usability
* AppResponse 11 Virtual Edition Support For VMware ESXi 7.0
* Operating System Upgrade
* End of Support: Feature Releases Major/Minor Milestone For Legacy ARX
Hardware Models
For more details, see the Release Notes.
WHAT’S NEW IN NETIM 2.5.0
Mar 11, 2022
Augmented Visibility with Novel View Features
* WLAN Controllers and Access Point new views with support for Cisco and HP
Aruba Wireless Metrics
* Enhanced…
Augmented Visibility with Novel View Features
* WLAN Controllers and Access Point new views with support for Cisco and HP
Aruba Wireless Metrics
* Enhanced IP SLA metric support and views
* Enhanced IP SLA metric support and views
* Device & Interface Label Customization within Topology
* New Custom View visualization options and export/import capability
Improved Usability
* NetIM-Portal Type-ahead search
* Trendline/Forecasting capability within line charts
* Metric Quick Views in Legacy Alerts Manager
* Manage polling overrides and other configurations directly from the Backplane
view
Enhanced Security
* Support TLS 1.3 for all communication activities
* Ability to add or update SSL certificates via the web UI
RIVERBED EDUCATION SELF-PACED TRAINING
Mar 03, 2022
More ways to get the most out of your Riverbed investments. In addition to our
Support and Services teams, customers with active support agreements…
More ways to get the most out of your Riverbed investments. In addition to our
Support and Services teams, customers with active support agreements can access
all self-paced training, learning labs, and certification exams, at no
additional cost! To access these resources you will need to login or register
via Riverbed Community at education.riverbed.com. Have a question? Contact
training@riverbed.com - we look forward to supporting you on your learning
journey.
HYBRID WORK GLOBAL SURVEY 2021
Nov 07, 2021
Hybrid Work Global Survey 2021: Executive Insights & Investments to Create a
High-Performing Hybrid Workplace. Read the Results
Hybrid Work Global Survey 2021: Executive Insights & Investments to Create a
High-Performing Hybrid Workplace. Read the Results
GLOBAL USER CONFERENCE 2021
Aug 21, 2021
Watch on Demand Now: The Global User Conference is now available On-Demand.
We’re excited for you to enjoy the sessions at your own pace.
Take…
Watch on Demand Now: The Global User Conference is now available On-Demand.
We’re excited for you to enjoy the sessions at your own pace.
Take advantage of:
* Illuminating keynotes on digital transformation, Cloud/SaaS, Cybersecurity,
and the shift to hybrid across networks, workplaces, and workstyles
* Exciting product announcements and innovation roadmaps, plus deep-dive demos
of our visibility, security, and performance solutions
* Access to 40+ technical and business sessions covering use cases, best
practices, and customer success stories
GLOBAL USER CONFERENCE
Nov 30, 2020
Watch On Demand If you missed our conference in November, we are excited to
share the event keynote and sessions with you.
#RIVERBED20 Maximize…
Watch On Demand If you missed our conference in November, we are excited to
share the event keynote and sessions with you.
#RIVERBED20 Maximize Performance and Visibility: Any User, Network, Application,
Anywhere Available Now On Demand
ENHANCED CASE CREATION
Jul 25, 2020
Riverbed customers will now enjoy a faster, better and upgraded knowledge search
during the case creation process. When submitting a case, the…
Riverbed customers will now enjoy a faster, better and upgraded knowledge search
during the case creation process. When submitting a case, the interface will
offer solutions, articles or recommended documents, helping customers locate
answers to their questions faster. Customers will notice a two-step process
where they can review possible solutions to their product problem or simply
proceed to case creation by clicking next.
RIVERBED SUPPORT MOBILE APP
Mar 06, 2020
Get Support on the Go With the new Riverbed Support Mobile App, you can use your
mobile device to:
* Manage your support tickets
* Receive real-time case…
Get Support on the Go With the new Riverbed Support Mobile App, you can use your
mobile device to:
* Manage your support tickets
* Receive real-time case notifications
* Connect with your Technical Assistance Center (TAC) engineer
* Upload case information
* View and receive regular RMA notifications including shipment and tracking
status
* View your account information
Or search for “Riverbed Support” in the Apple Store or Google Play.
RMA PROCESS MODERNIZATION
Jan 03, 2020
We're excited to share that we have deployed upgrades to modernize our RMA
Systems and processes. Customers can now enter their own shipping…
We're excited to share that we have deployed upgrades to modernize our RMA
Systems and processes. Customers can now enter their own shipping information
once an RMA has been approved by Riverbed Technical Support. Subscribe to text
message updates, receive regular notifications regarding status of your
replacement shipment with improved address validation. We are happy to share
these new efficiencies with your parts delivery support experience. See KB
S33794 for assistance with the new forms..
XIRRUS SUPPORT TRANSITION TO CAMBIUM NETWORKS
Dec 16, 2019
All Xirrus assets and support have fully transitioned to Cambium Networks.
Please consult the Cambium resources below or contact the Cambium Support…
All Xirrus assets and support have fully transitioned to Cambium Networks.
Please consult the Cambium resources below or contact the Cambium Support center
at https://support.cambiumnetworks.com/ to address any Xirrus related inquiries.
Cambium Support Resources for Xirrus can be found here.
The Xirrus product line was acquired by Cambium Networks. August 8 Press
Release.
RIVERBED SAAS ACCELERATOR SOLUTION
May 16, 2019
See how Riverbed provides an agile, flexible, fast, and efficient solution for
accelerating SaaS applications for today’s dynamic workforce.
Learn…
See how Riverbed provides an agile, flexible, fast, and efficient solution for
accelerating SaaS applications for today’s dynamic workforce.
Learn more: https://rvbd.ly/2WKvsVf
NEW SYSTEM DUMP ANALYZER UPLOAD PAGE
May 07, 2019
The system dump analyzer upload page was redesigned to improve user experience.
Here are some of the new feature
* Intuitive, colorful and modern…
The system dump analyzer upload page was redesigned to improve user experience.
Here are some of the new feature
* Intuitive, colorful and modern UI
* Search by case number, serial number or contact name from a single search box
which will auto-suggest matching data
* Uploading files with correct filenames will auto-match to the open case
associated with the file
* Show status of uploaded system dump files on your My Riverbed dashboard
Check out the new System Dump Upload page.
RIVERBED GLOBAL SUPPORT YOUTUBE CHANNEL
Apr 26, 2019
The Riverbed Global Support YouTube Channel provides how-to, best practices, and
troubleshooting videos for Riverbed products and solutions—straight…
The Riverbed Global Support YouTube Channel provides how-to, best practices, and
troubleshooting videos for Riverbed products and solutions—straight from the
Knowledge Base. View videos.
FILE SIZE UPLOAD INCREASED TO 5 GB
Mar 22, 2019
We recommend you use the support site for secure file sharing with Riverbed
Technical support as we significantly increased the file size accepted…
We recommend you use the support site for secure file sharing with Riverbed
Technical support as we significantly increased the file size accepted for
upload. Riverbed Support customers can now upload large file(s) adding up to 5
GB through the case form. The file size limit has also been lifted on the system
dump analyzer and case details pages. Read KB S13970 for more details.
RIVERBED STEELSUPPORT; HELP MADE EASY FROM ANY DEVICE
Jan 15, 2019
Global Support makes it easy for partners and customer to find what they need
24x7. This video highlights the valuable information available at your…
Global Support makes it easy for partners and customer to find what they need
24x7. This video highlights the valuable information available at your
fingertips in a single location.
Play Video
RIVERBED COMMUNITY LAUNCHED
Sep 07, 2018
We are excited to announce we have replaced Riverbed Splash with a newer and
better platform as a part of improving our customer service and…
We are excited to announce we have replaced Riverbed Splash with a newer and
better platform as a part of improving our customer service and revitalizing our
product communities. Active Splash users have been pre-provisioned with user
accounts. Register and check out our improved collaboration platform at Riverbed
Community. Stay tuned as we continue to add content, features and enhancements!
WARRANTY RMA PORTAL
Apr 28, 2018
Xirrus WiFi customers with warranty only support may now request and track their
warranty RMAs on the Riverbed Support site. Customers must first…
Xirrus WiFi customers with warranty only support may now request and track their
warranty RMAs on the Riverbed Support site. Customers must first register for a
Riverbed Support account in order to manage their warranty RMAs online. Read KB
S32234 for more details.
ASSET PAGE REDESIGN
Apr 28, 2018
The asset page has been redesigned to provide Riverbed Support customers with a
better online experience. Learn More
The asset page has been redesigned to provide Riverbed Support customers with a
better online experience. Learn More
NEW PASSWORD UI
Apr 28, 2018
Support site password criteria has been upgraded to encourage Riverbed customers
to better secure their Riverbed Support account. Learn More
Support site password criteria has been upgraded to encourage Riverbed customers
to better secure their Riverbed Support account. Learn More
WELCOME XIRRUS CUSTOMERS
Jan 08, 2018
Riverbed is pleased to welcome Xirrus customers to the Riverbed Support
Community. At Riverbed Support, there are three ways to get support: emailing…
Riverbed is pleased to welcome Xirrus customers to the Riverbed Support
Community. At Riverbed Support, there are three ways to get support:
emailing support@riverbed.com, contacting support by phone or submitting a case
online.
For a smooth transition, please read the Frequently Asked Questions - Support
for Xirrus Customers and Riverbed Support for Xirrus Customers.
UPDATE ON MELTDOWN AND SPECTRE
Jan 05, 2018
Riverbed Product Security is aware of the recent articles about “Meltdown” and
“Spectre” and the associated released CVEs ( CVE-2017-5715,…
Riverbed Product Security is aware of the recent articles about “Meltdown” and
“Spectre” and the associated released CVEs ( CVE-2017-5715, CVE-2017-5753,
CVE-2017-5754), and is actively investigating its impact on Riverbed products
and services.
Please read KB31752 for Meltdown information and KB31813 for Spectre
information.
MAXIMUM NUMBER OF LOGIN ATTEMPTS
Nov 10, 2017
In compliance with the National Institute of Standards and Technology (NIST),
the Riverbed Support site will limit the number of login attempts.…
In compliance with the National Institute of Standards and Technology (NIST),
the Riverbed Support site will limit the number of login attempts. After 5 login
attempts, users will be locked out and must then reset their password. An email
will be sent to the user’s email address with a reset password link. To learn
more, read S31386.
UPDATE ON THE KRACK WPA VULNERABILITY
Oct 23, 2017
On October 16, 2017, a research paper was released that identified multiple
security vulnerabilities in the Wi-Fi Protected Access (WPA) and Wi-Fi…
On October 16, 2017, a research paper was released that identified multiple
security vulnerabilities in the Wi-Fi Protected Access (WPA) and Wi-Fi Protected
Access II (WPA2) protocols. The vulnerability, most commonly known as KRACK, is
associated with the process for negotiating encryption keys used by the client
and access point.
Please see KB 31309 for information on how this vulnerability impacts Riverbed
products.
RIVERBED HAS ACQUIRED XIRRUS WI-FI NETWORKS
Oct 10, 2017
On April 19, 2017, Riverbed acquired Xirrus, the leading provider of
high-performance wireless networks. Riverbed and Xirrus are working closely to…
On April 19, 2017, Riverbed acquired Xirrus, the leading provider of
high-performance wireless networks. Riverbed and Xirrus are working closely to
ensure a smooth transition of support services to Riverbed which is targeted for
January 2018. In the meantime, customers should continue to visit Xirrus Support
Community for support.
Learn More | Xirrus Support Community
RIVERBED STEELSUPPORT: RENEW YOUR MAINTENANCE & SUPPORT CONTRACT
Oct 09, 2017
Organizations desperately need a simple, fast, cost-effective way to both
optimize performance and maximize uptime. Riverbed's Maintenance & Support…
Organizations desperately need a simple, fast, cost-effective way to both
optimize performance and maximize uptime. Riverbed's Maintenance & Support
organization is designed to provide precisely that. Riverbed Maintenance and
Support offers 24x7x365 issue resolution, a global logistics network, and free
software upgrades and new feature releases. It even offers online resources that
include a comprehensive knowledge base and an active user community. Riverbed
Maintenance and Support provides the resources that organizations need to
deliver a fast, secure and reliable digital transformation infrastructure.
Learn More | Play the Video
KNOWLEDGE BASE REDESIGN
Jul 28, 2017
On Friday July 28, 2017, we deployed enhancements to the Knowledge Base section
to improve readability by adopting a wider and responsive layout.…
On Friday July 28, 2017, we deployed enhancements to the Knowledge Base section
to improve readability by adopting a wider and responsive layout. Learn more.
SOFTWARE & DOCUMENTATION REDESIGN
May 23, 2017
On Saturday June 3, 2017, we will be deploying enhancements to the Software &
Documentation section to improve readability by adopting a wider and…
On Saturday June 3, 2017, we will be deploying enhancements to the Software &
Documentation section to improve readability by adopting a wider and responsive
layout. Learn more.
RIVERBED PRODUCTS NOT VULNERABLE TO WANNACRY/WANNACRYPT RANSOMWARE
May 15, 2017
On Friday, 12 May 2017, a large network based ransomware attack was launched
infecting nearly 250,000 computers around the world. This attack…
On Friday, 12 May 2017, a large network based ransomware attack was launched
infecting nearly 250,000 computers around the world. This attack infected
unpatched Windows hosts vulnerable to MS17-010.
As the exploit leveraged for this network attack relies on flaws found within
Microsoft's implementation of the SMB1.0 protocol, Riverbed products are not
vulnerable. Please see KB S30621 for more information.
SUPPORT SITE REDESIGN
Apr 02, 2017
Riverbed Support Website now has a new look and feel!
Some new features include an improved Home Page and My Riverbed Dashboards,
including Global…
Riverbed Support Website now has a new look and feel!
Some new features include an improved Home Page and My Riverbed Dashboards,
including Global Asset Map, Case Analysis and Support Contract forcasting. Refer
to New Features for additional details.
WELCOME ATERNITY CUSTOMERS
Apr 02, 2017
On January 30, 2017, Aternity support resources were migrated to Riverbed
Support. For details on how to access support, read the following…
On January 30, 2017, Aternity support resources were migrated to Riverbed
Support. For details on how to access support, read the following pages:
Riverbed Support for Aternity Customers
FAQ - Technical Support for Aternity Customer
RIVERBED PRODUCTS NOT AFFECTED BY FAULTY CLOCK SIGNAL
Feb 03, 2017
On Feb. 2, 2017, news articles were published about faulty clock signal causing
failures in some switches, routers and security appliances. We want…
On Feb. 2, 2017, news articles were published about faulty clock signal causing
failures in some switches, routers and security appliances. We want to assure
our customers that Riverbed products did not utilize the faulty clock signal
component that has been identified as the root cause of issues impacting other
vendors' products. To learn more, read KB S30109.
CERTIFY TRADE UP ASSETS
Oct 08, 2016
Submitting a certificate of retirement or recycling for eligible assets is now
easier through the Riverbed Support site. Riverbed customers can now…
Submitting a certificate of retirement or recycling for eligible assets is now
easier through the Riverbed Support site. Riverbed customers can now take
advantage of unused support credits sooner. Visit the Certify Trade Up Assets
page to learn more.
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