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Learn how the world’s most-loved brands are driving irrational customer loyalty
in the age of AI
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STOP HANDLING TICKETS. START HELPING CUSTOMERS.

Gladly is the only customer service software that combines the strengths of AI
and human agents to prioritize helping customers, not solving tickets. Learn how
this radically personal approach saves costs, boosts revenue, and builds loyalty
for your business.

GET A DEMO Learn More




GLADLY PRODUCTS

With our complete customer service solution, agents become brand heroes and
customers become loyal.

SEE PRICING


 * GLADLY HERO
   
   Our ticket-free, people-centered platform for delivering personalized
   agent-assisted customer service.


 * GLADLY HERO AI
   
   Our suite of AI-powered tools that boost agent productivity, including Hero
   AI Authoring, Hero AI Summaries, Hero AI Replies, and more.


 * GLADLY SIDEKICK
   
   Our AI and automation platform that enables personalized self-service,
   designed to work hand-in-hand with Gladly Hero.




DO MORE WITH GLADLY

Discover how we make your customer service stand out.


PUT PEOPLE
AT THE CENTER

Because all communication is tied to a customer — not a case or ticket number —
every conversation starts with a real-time understanding of who the customer is.


HELP CUSTOMERS
HELP THEMSELVES

Customers receive concierge assistance around the clock with personalized
self-service powered by AI and guided by your company’s brand policies and
processes.


TURN AGENTS INTO
BRAND HEROES

Radically simple UI and powerful AI capabilities free agents from menial tasks,
boosting productivity and enabling deep customer relationships that create
lifelong loyalty.


UNIFY EVERY
CUSTOMER CONVERSATION

From voice to email to SMS to self-service, every customer contact — regardless
of channel — is unified in a single conversation view, so work is centralized
and silos disappear.


SUPPORTING YOUR GROWTH AT EVERY STEP

We’re here to partner with you and help you achieve your biggest CX goals.


01 ONBOARD WITH EASE

Starting any journey can be daunting — but not with Gladly. Our support team
will have you up and running fast.


02 MEASURE YOUR PROGRESS

Keeping track of progress is essential for growth — our advanced analytics and
performance tools give you real-time insights to make data-driven decisions.


03 ENJOY THE SUCCESS

Reaching your CX goals is a reason to celebrate, but our partnership doesn’t end
there. We’ll continue to innovate and fine-tune so your organization is
future-proof.




GLADLY MAKES A LOT OF ‘CENTS’

Our complete customer service solution is proven to save time and money for our
customers.


REDUCE TECH COSTS

Consolidate multiple software platforms into our single, cost-effective platform
with all channels — Voice, SMS, Chat, Email, Self-Service, Knowledge-Base, and
more — natively built-in.




REDUCE INBOUND VOLUME

Eliminate duplicate tickets, optimize channel mix, and enable efficient,
conclusive customer self-service experiences with our ticket-free, AI-powered
solutions.




IMPROVE AGENT EFFICIENCY

Reduce average handle time and save on labor costs with powerful and easy-to-use
AI tools designed to supercharge agent productivity and aid team collaboration.




IMPROVE HERO HAPPINESS

Empower your agents and deepen their engagement with our intuitive platform
design and suite of helpful tools, leading to higher employee retention,
improved efficiency, and quick onboarding.




DRIVE REVENUE GROWTH

Boost customer retention, drive sustained loyalty through memberships and higher
subscription tiers, and identify valuable cross-sell and upsell opportunities.




BUILT TO WORK THE WAY YOU DO

Gladly integrates with leading ecommerce platforms and apps to maximize your
customer service software experience and help your team achieve more.
See Our Integrations




DON’T JUST TAKE IT FROM US

See what visionary CX leaders from the world's best brands are saying.
See Customer Stories


WE WANT TO BUILD A LOYAL RELATIONSHIP WITH A CONVERSATION THAT GOES OVER YEARS
AND MONTHS. IT SHOULDN'T FEEL LIKE A TRANSACTION. THAT'S WHY WE CHOSE GLADLY.

Jim Gallagher
VP Customer Care, Nordstrom




WITH GLADLY, OUR AGENTS ARE HELPING CUSTOMERS ACROSS CHANNELS FROM A SINGLE VIEW
THAT MAKES THEIR WORK EASIER.

Kate Showalter
Vice President, Customer Care, Crate & Barrel




ONBOARDING NEW AGENTS IS A LOT QUICKER. IT USED TO TAKE WEEKS WITH OUR PREVIOUS
PLATFORMS—NOW IT TAKES JUST DAYS, AND MOST OF THAT TIME IS REALLY SPENT TRAINING
THEM ON INTERNAL PROCESSES, NOT ON HOW TO USE GLADLY.

Ruth Jones
Customer Care Manager, JOANN




GLADLY HAS BEEN A GAME CHANGER, NOT JUST FOR OUR CUSTOMERS BUT OUR AGENTS TOO.

Bryan Riter
Director of Customer Care, Deckers




GLADLY HAS BEEN A STELLAR COLLABORATION PARTNER AND THEIR DEDICATION TO OUR
CHUBBIES' SUCCESS HAS HELPED OUR CUSTOMER EXPERIENCE BECOME SO MUCH MORE ROUNDED
THAN IT HAS BEEN IN THE PAST.

Rachel Black
Customer Experience Manager, Chubbies





READY TO UNLOCK THE POWER OF CUSTOMER SERVICE?

See Gladly in action to learn how we can transform your experience and drive
loyalty at scale.

Get a demo


ENTERPRISE GRADE SECURITY. SOC 2®

Opt for Gladly, the leading customer service platform designed for scalability.







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