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Submitted URL: https://www.amazon.com/gp/f.html?C=1PKHNFEC2PUIS&K=331DJ56VAHFR2&M=urn:rtn:msg:20240507161832b011a957e4a44ecc9593273330...
Effective URL: https://www.amazon.com/gp/help/customer/contact-us?initialIssue=business-primeshipping&ref_=pe_27240270_863027440
Submission: On May 07 via manual from US — Scanned from DE
Effective URL: https://www.amazon.com/gp/help/customer/contact-us?initialIssue=business-primeshipping&ref_=pe_27240270_863027440
Submission: On May 07 via manual from US — Scanned from DE
Form analysis
3 forms found in the DOMName: site-search — GET /s/ref=nb_sb_noss
<form id="nav-search-bar-form" accept-charset="utf-8" action="/s/ref=nb_sb_noss" class="nav-searchbar nav-progressive-attribute" method="GET" name="site-search" role="search">
<div class="nav-left">
<div id="nav-search-dropdown-card">
<div class="nav-search-scope nav-sprite">
<div class="nav-search-facade" data-value="search-alias=aps">
<span id="nav-search-label-id" class="nav-search-label nav-progressive-content">All</span>
<i class="nav-icon"></i>
</div>
<label id="searchDropdownDescription" for="searchDropdownBox" class="nav-progressive-attribute" style="display:none">Select the department you want to search in</label>
<select aria-describedby="searchDropdownDescription" class="nav-search-dropdown searchSelect nav-progressive-attrubute nav-progressive-search-dropdown" data-nav-digest="k+fyIAyB82R9jVEmroQ0OWwSW3A=" data-nav-selected="0"
id="searchDropdownBox" name="url" style="display: block;" tabindex="0" title="Search in">
<option selected="selected" value="search-alias=aps">All Departments</option>
<option value="search-alias=arts-crafts-intl-ship">Arts & Crafts</option>
<option value="search-alias=automotive-intl-ship">Automotive</option>
<option value="search-alias=baby-products-intl-ship">Baby</option>
<option value="search-alias=beauty-intl-ship">Beauty & Personal Care</option>
<option value="search-alias=stripbooks-intl-ship">Books</option>
<option value="search-alias=fashion-boys-intl-ship">Boys' Fashion</option>
<option value="search-alias=computers-intl-ship">Computers</option>
<option value="search-alias=deals-intl-ship">Deals</option>
<option value="search-alias=digital-music">Digital Music</option>
<option value="search-alias=electronics-intl-ship">Electronics</option>
<option value="search-alias=fashion-girls-intl-ship">Girls' Fashion</option>
<option value="search-alias=hpc-intl-ship">Health & Household</option>
<option value="search-alias=kitchen-intl-ship">Home & Kitchen</option>
<option value="search-alias=industrial-intl-ship">Industrial & Scientific</option>
<option value="search-alias=digital-text">Kindle Store</option>
<option value="search-alias=luggage-intl-ship">Luggage</option>
<option value="search-alias=fashion-mens-intl-ship">Men's Fashion</option>
<option value="search-alias=movies-tv-intl-ship">Movies & TV</option>
<option value="search-alias=music-intl-ship">Music, CDs & Vinyl</option>
<option value="search-alias=pets-intl-ship">Pet Supplies</option>
<option value="search-alias=instant-video">Prime Video</option>
<option value="search-alias=software-intl-ship">Software</option>
<option value="search-alias=sporting-intl-ship">Sports & Outdoors</option>
<option value="search-alias=tools-intl-ship">Tools & Home Improvement</option>
<option value="search-alias=toys-and-games-intl-ship">Toys & Games</option>
<option value="search-alias=videogames-intl-ship">Video Games</option>
<option value="search-alias=fashion-womens-intl-ship">Women's Fashion</option>
</select>
</div>
</div>
</div>
<div class="nav-fill">
<div class="nav-search-field ">
<label for="twotabsearchtextbox" style="display: none;">Search Amazon</label>
<input type="text" id="twotabsearchtextbox" value="" name="field-keywords" autocomplete="off" placeholder="Search Amazon" class="nav-input nav-progressive-attribute" dir="auto" tabindex="0" aria-label="Search Amazon" spellcheck="false">
</div>
<div id="nav-iss-attach"></div>
</div>
<div class="nav-right">
<div class="nav-search-submit nav-sprite">
<span id="nav-search-submit-text" class="nav-search-submit-text nav-sprite nav-progressive-attribute" aria-label="Go">
<input id="nav-search-submit-button" type="submit" class="nav-input nav-progressive-attribute" value="Go" tabindex="0">
</span>
</div>
</div>
</form>
GET /gp/help/customer/display.html/ref=fs_hubgateway_ap
<form method="get" action="/gp/help/customer/display.html/ref=fs_hubgateway_ap" class="a-spacing-top-small">
<div class="a-search a-span12"><i class="a-icon a-icon-search"></i><input type="search" maxlength="500" id="hubHelpSearchInput" placeholder="Type something like, "question about a charge"" name="help_keywords" spellcheck="false"
class="a-input-text a-span12"></div>
</form>
Name: ue_backdetect — get
<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="1"></form>
Text Content
Skip to main content .us Deliver to Germany All Select the department you want to search in All Departments Arts & Crafts Automotive Baby Beauty & Personal Care Books Boys' Fashion Computers Deals Digital Music Electronics Girls' Fashion Health & Household Home & Kitchen Industrial & Scientific Kindle Store Luggage Men's Fashion Movies & TV Music, CDs & Vinyl Pet Supplies Prime Video Software Sports & Outdoors Tools & Home Improvement Toys & Games Video Games Women's Fashion Search Amazon EN Hello, sign in Account & Lists Returns & Orders 0 Cart All Today's Deals Customer Service Registry Gift Cards Sell Disability Customer Support Customer Service Home Digital Services and Device Support WELCOME TO AMAZON CUSTOMER SERVICE What would you like help with today? You can quickly take care of most things here, or connect with us when needed. A delivery, order or return Prime Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications Kindle, Fire, Alexa or other Amazon devices eBooks, Prime Videos, Music or Games Accessibility Something else Login & password Report Something Suspicious SEARCH OUR HELP LIBRARY ALL HELP TOPICS * Take Quick Actions * Where's my stuff * Shipping and Delivery * Returns, Refunds and Product Support * Managing Your Account * Security & Privacy * Payment, Pricing and Promotions * Devices & Digital Solutions * Amazon Business Accounts * Large Items and Heavy-Bulky Services * Other topics & Help sites Track your package Track your packages in Your Orders. Return Items You Ordered Return your orders using our Online Return Center. Check status of a refund Track your return and refunds in Your Orders. Update Your Password Update your password in Your account. Amazon Prime Get detailed information on all Prime benefits. End Your Amazon Prime Membership Cancel your membership easily via this page. Ads in Prime Video Prime Video movies and TV shows will include limited advertisements. For further details, click here. Carrier Contact Information Find the contact information of your delivery carriers. Track your package Track your packages in Your Orders. Find a missing package that shows as "Delivered" Actions you can take when your order shows as "delivered" but you don't have your package. Undeliverable Packages Learn what to do when your package cannot be delivered. Find a missing item from your package Check why your item is missing from your package. Missing Tracking Information Learn why sometimes tracking information might not be available. More in Where's my Stuff Delivery Guarantees Learn more about our guaranteed delivery offer. Amazon Prime Shipping Benefits Check the shipping benefits included in your Prime membership. Shipping Rates and Times Have a look at shipping rates and times, domestic as well as global, all at once. Amazon Pickup Locations Learn more about Amazon's pick up alternatives to doorstep delivery. More information on Shipping and Delivery About Our Returns Policies Get detailed information on our 30 days return policy. Refunds Get detailed information about refund options and timelines. Return a Gift Return, exchange or replace a gift using our Online Return Center. Exchanges and Replacements Exchange or replace eligible items through Your Orders. Check the Status of Your Refund Follow up on your return and refunds in Your Orders. Get Product Support Get help with setup, troubleshoot or how to use your product. More in Returns and Refunds Change Your Account Settings Update your personal information in Your Account. Add and Manage Addresses Manage billing and delivery addresses in Your Addresses. Two-Step Verification Add more security to your account. Change Your Order Information You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account. View Your Gift Card Balance Redeem gift cards or view your Gift Card balance and transaction activity. Request the Closure of Your Account and the Deletion of Your Personal Information Submit a request to close your account and delete your personal information. More in Managing Your Account Amazon.com Privacy Notice Conditions of Use Unknown Charges There are several reasons why you might not recognize a charge. Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon.com. Report Something Suspicious We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately. More in Security & Privacy Payment Issues and Restrictions Explore the different topics on payment issues. Strike-through Pricing & Savings Learn what the different prices displayed on the product detail page mean. Accepted Payment Methods View which payment methods you can use on Amazon.com. Payment Plans Split your payments into monthly payment for eligible orders. Amazon Credit Cards Explore the different types of Amazon credit cards. Gift Cards Explore the different topics all around Gift Cards. More in Payments, Pricing and Promotions Get Kindle Book Order Refund Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days. Cancel Kindle Unlimited Subscription Follow these steps to cancel your Kindle Unlimited membership. Cancel Your Prime Video Channel Subscription Cancel your Prime Video Channel subscriptions online. Cancel Prime Video Accidental Purchase You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it. Cancel Music Unlimited Subscription Cancel your subscription online. Issues While Playing Prime Video Titles What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074. Install Prime Video on Your Devices Using the Prime Video app you will be able to watch Prime Video. Parental Controls on Prime Video Set Up a Prime Video PIN Can't Screen Mirror on Fire TV Devices To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible. Manage Your Content & Devices Ads in Prime Video Prime Video movies and TV shows will include limited advertisements. For further details, click here. Ask the Digital & Device Community Amazon Business Help Using Amazon Prime with Your Business Account Business Prime is an annual membership program that provides business-specific features and benefits. These include unlimited fast delivery on eligible items, advanced visibility of your organization's spend, and more control over purchasing across your organization. Tax Exemption The Amazon Tax Exemption Program (ATEP) allows Amazon Business customers to apply your tax exemption status to eligible purchases from Amazon.com and affiliates or other participating sellers. Manage Your Business Account Amazon Business provides purchasing solutions that allow registered businesses and their employees to shop for business supplies on Amazon. You can customize your business account to suit your business needs. Order Restrictions Some orders may face restrictions Terms & Conditions These Amazon Business Accounts Terms & Conditions are between Amazon.com Services LLC and the entity registering for a Business Account. Trademark Guidelines These Guidelines apply to your use of trademarks owned by Amazon.com, Inc. or its affiliates (“Amazon”). You may only use the specific trademarks identified by Amazon (the “Marks”) and only in materials that have been approved in advance by Amazon. Strict compliance with these Guidelines is required at all times, and any use of the Marks in violation of these Guidelines will automatically terminate any license related to your use of the Marks. Buying Large and Bulky Items on Amazon Customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date. Special Delivery Options for Large and Bulky Items Special delivery options availability is based on item and zip code eligibility. Scheduled Delivery If your order and delivery address are eligible for Scheduled Delivery for Large Items, the option to select this delivery method will be available during checkout. Ordering a Large Item from a Third-Party Seller When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout. Prepare for Your Service Appointment or Large Item Delivery Before your large item delivery, installation or assembly service appointment, there are a few things you can do. Buy Online, Pick Up in Store If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout. More in Large Items and Heavy Bulky Services Gifts, Gift Cards, and Registries Redeem a Gift Card When you redeem an Amazon.com Gift Card or gift voucher to your account, the funds are stored in Your Account and will automatically apply to your next eligible order. 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