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Privacy Policies & Notices / DIRECTV Privacy Policy




DIRECTV Privacy Policy

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Effective January 1, 2023. Read the Privacy Policy now in effect.

This Privacy Policy (“Policy”) tells you how we collect, use and share your
information, keep it safe, and the privacy choices you have. If you reside in
California, Nevada or Virginia, please also see the section below called
“State-specific and other privacy information.”





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When this policy applies


This Policy covers the information provided, collected, or generated when you
access, use, or subscribe to DIRECTV products, services, apps, websites, or
networks to which this Policy applies, like Satellite TV and U-verse TV. In this
Policy, we call them “Products and Services” for short. Products and Services
include video, entertainment, advertising, and other products, services, and
apps offered by DIRECTV.

This Policy applies to you and anyone who uses our Products and Services under
your account, except where separate privacy policies or terms and conditions
apply.

You are responsible for making sure all users under your account understand and
agree to this Policy.

Here are some of the ways in which this Policy may not apply, or may apply in
addition to other policies:

 * Some of our Products and Services, for example DIRECTV STREAM, have their own
   privacy policies or additional privacy terms and conditions.
 * Some of our affiliates, such as AT&T, have their own privacy policies that
   apply to the data they collect from their products, services, and apps. Any
   data collected subject to this Policy that is shared with those affiliates is
   protected consistent with this Policy.
 * Some states require additional privacy policy terms and commitments under
   state law. You can find information about these state-specific privacy rights
   in the “State-specific and other privacy information” section of this Policy.
 * In certain cases, when you’re using the Products and Services, other
   companies may be collecting information, so that your information may be
   covered by this Policy and other privacy policies at the same time. For
   example, if you purchase one of our Products or Services from a retailer or
   if you provide your information to another company through a website, app or
   service controlled by the other company, any information you provide to those
   companies may be subject to their policy, or subject to both their policy and
   ours.
 * If you are a DIRECTV business customer, we may have written Product and
   Service agreements that contain specific provisions about confidentiality,
   security, or handling of information. When one of those agreements differs
   from or conflicts with this Policy, the terms of those agreements will apply
   instead.

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The information we collect


We collect information about you and how you’re using our Products and Services
along with information about your devices and equipment.

Here are detailed examples of types of information we collect:

 * Account information includes things like contact and billing information,
   such as name, e-mail address, address or postal code, payment method,
   telephone number, service-related details and history and similar
   information. It also includes technical, equipment and usage information that
   relate to the Products and Services, such as ratings, preferences, or account
   settings.
 * Online information includes internet protocol addresses and URLs, pixels,
   cookies and similar technologies, and identifiers such as advertising IDs and
   device IDs. It can also include information about the time you spend on
   websites or apps, the links or advertisements you see, or interact with,
   search terms you enter, items identified in your online shopping carts and
   other similar information.
 * Demographic and interest information includes information about you that we
   get from you directly, infer ourselves and get from other companies to better
   tailor our programming, marketing, and advertising services to you.
 * Equipment Information includes information that identifies or relates to your
   equipment, like your set-top box, TV receiver, remote, computer, tablet, or
   phone used with our Products and Services, such as type, identifier, status,
   settings, configuration, software, or use.
 * Network performance and usage information includes information about the
   networks used to deliver our Products and Services, including connection
   information.
 * Location information includes the location of the device used to access our
   Products and Services. Location information is generated when the devices,
   Products or Services you use interact with cell towers, Wi-Fi routers,
   Bluetooth services, access points, other devices, beacons and/or with other
   technologies, including GPS.
 * Biometric Information such as a unique biological pattern or characteristic
   or other unique physical or digital representation of biometric data, like a
   fingerprint, voiceprint, or scan of face geometry, that is used to identify a
   specific individual. To learn more, see DIRECTV’s Biometric Information
   Privacy Notice .
 * TV and video viewing information is generated when you use our Products and
   Services, such as Satellite TV, U-verse TV, apps, or a streaming service,
   like household and device video selection and viewing activity. This includes
   the content you view, such as series titles, episode names, movies watched,
   page views, times watched, and the ads you see. We also collect information
   related to your use and interaction with the equipment in your home,
   including the TV receivers, set top boxes, remotes and other devices used to
   access our Products and Services, for example, voice commands and audio
   recordings made through voice activated devices that are part of the
   Services.
 * Information from other sources. We collect information from companies that
   you may interact with through our Products and Services (such as programmers,
   TV manufacturers, internet service providers, mobile phone carriers, voice
   assistant platforms, or other streaming media device providers who make our
   Products and Services available on their device) or through which you pay for
   the Products and Services. The information we collect may include e-mail
   address and other identifiers that support authentication, activation, and
   personalization of our Products and Services, as well as payment processing
   and other billing-related matters. We also collect information about you from
   other sources, including service providers, online and offline data
   providers, advertising and marketing service providers, public databases, and
   third-party services that provide functions within our Products and Services.

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How we collect your information


We collect your information in 3 ways:

 * You give it to us when you make a purchase, set up an account or otherwise
   communicate with or provide it to us.
 * We automatically get it when you use, or your device uses, our Products and
   Services.
 * We get it from outside sources like credit reports, marketing mailing lists,
   and commercially available geographic and demographic information, along with
   other available information, such as public posts to social networking sites.

   

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How we use your information


We use your information, generally speaking, to provide and improve our Products
and Services. As we describe below, that may include using your information for
related uses such as communicating with you, marketing our Products and
Services, preventing fraud, and for billing, advertising, and research purposes.

Here are examples of ways we use your information:

 * Providing our Products and Services.
 * Contacting you.
 * Tailoring your viewing experience, including things like making
   recommendations and providing you with localized content.
 * Improving your experience and protecting the Products and Services we offer.
   This includes things like customer care, security, verifying or
   authenticating your identity, detecting, and preventing fraud, optimizing
   content selection, recommendation algorithms, delivery, billing and
   collection, protecting your financial accounts, authorizing transactions and
   the development of future Products and Services.
 * Helping us plan, deploy, improve, protect, and defend our infrastructure,
   protecting our property and legal rights, and for other lawful purposes.
 * Helping us understand which Products, Services, and offers may interest you,
   creating engaging and customized experiences and offering new or improved
   Products and Services to you. This is based on things like the information
   we’ve collected and our research, development, and analysis.
 * Designing and delivering advertising and marketing campaigns to you and
   others and measuring their effectiveness. See the Choices and Controls
   section below for more information about how your information is used for
   advertising and marketing programs and your choices and controls for such
   use.
 * Delivering or customizing products and the content you see, including
   advertisements, articles, videos, and marketing materials.
 * For security purposes, including preventing and investigating illegal
   activities and violations of our Terms, Use Policies and other service
   conditions or restrictions.
 * Protecting your rights and our rights and complying with legal obligations.
 * Any other purpose that is disclosed to you at the time we collect the
   information or is related to a request made by you.

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How we share your information

 * We share it with your permission.
 * We share it with our affiliates — like AT&T.
 * We share it with non-DIRECTV companies or entities as explained in this
   Policy.
 * We may share information with any party when we have your consent or when you
   otherwise choose to share such information.

For more details about how your information may be shared for advertising and
marketing see the Choices and controls section below.

Sharing information with our affiliates – like AT&T: Our Products and Services
are developed, managed, serviced, marketed and sold by our affiliates, like
AT&T, and we share information internally with our affiliates. For information
collected under this Policy, we require the affiliate to use, share and protect
the information consistent with this Policy, including honoring your
communications preferences for first-party marketing of their products and
services, your advertising consents and any state-specific privacy rights you
may have. We may also combine information with data that comes from an app or
affiliate that has a different privacy policy. When we do that, our Policy
applies to the combined data.

Sharing information with non-DIRECTV companies that provide services for us or
for you: We share information that identities you personally with vendors that
perform services for us or that support the Products or Services provided to
you, including marketing or ad delivery services. We do not allow those vendors
to use your information for any purpose other than to perform those services,
and we require them to protect the confidentiality and security of data they get
from us consistent with this Policy.

Sharing information with other non-DIRECTV companies or entities: There are also
times when we provide information to other companies and entities, such as
government agencies, credit bureaus and collection agencies, without your
consent for reasons such as:



 * Complying with court orders, subpoenas, lawful discovery requests and as
   otherwise authorized or required by law. Like all companies, we are required
   by law to provide information to government and law enforcement agencies, as
   well as parties to civil lawsuits.
 * Detecting and preventing fraud.
 * Providing or obtaining payment for our Products and Services.
 * Routing our Products and Services.
 * Ensuring operations and security.
 * Notifying, responding, or providing information (including location
   information) to a responsible governmental entity in emergency circumstances
   or in situations involving immediate danger of death or serious physical
   injury.
 * Enforcing our legal rights, protecting our property, or defending against
   legal claims.



Sharing Metrics Reports with non-DIRECTV companies: Sometimes the services you
enjoy from us directly involve other businesses. We may pay a network for the
rights to broadcast a sporting event or your favorite show. We may be paid by an
advertiser to deliver an advertisement or by a business customer, like a
hospital or hotel, for our Products and Services. In such cases, we may use or
share information that doesn’t directly identify you personally to provide
metrics reports to our business customers and service suppliers. We may also
share it with advertising and other companies to deliver or assess the
effectiveness of advertising and marketing campaigns.

Sharing information for advertising: We show ads from other companies on our
Services and we share information with third parties for online behavioral
advertising purposes. The advertisements that you see may be tailored to your
interests based on information relating to your use of our Products and
Services, your relationships with companies that advertise on our Products and
Services, the advertisements or content you viewed, and your other activities
online. To facilitate those ads, we don’t share information with advertisers
that can directly identify you, such as your name or postal address. Instead, we
and our advertisers share limited information with third-party service providers
who employ a matching process that connects information about your interests
(for example, coffee-lover or sports enthusiast) to identifiers that do not
identify you personally but instead are associated with your browser or devices.
These online identifiers are used to serve you ads that relate to your
interests. We may also compile and provide reports, including in encrypted,
aggregated, or de-identified forms, to advertisers about the effectiveness of
advertising campaigns. See Online behavioral advertising below for more
information about online behavioral advertising and your rights to express
choices about our use of your information for the above purposes. Visit Your
Privacy Choices to express your choices.

Sharing information for research: We may share information with other companies
and entities for research. When we share this information, we require companies
and entities to agree not to attempt or to allow others to use it to identify
individuals. Our agreements will also prevent those businesses from reusing or
reselling the information and require that they will handle it in a secure
manner, consistent with this Policy.

Sharing information for aggregate media research reports: We share TV and video
viewing information and other household information, tied to identifiers that do
not identify you personally, with media research companies. For example, we may
share data with third-party matching providers that will replace information
that directly identifies you with an identifier that does not directly identify
you or will anonymize the data before delivery to the media research companies
or advertising partners. The media research companies may combine this data with
other information to provide measurement and audience analysis services. We
require the recipient businesses to agree they will not attempt to identify any
person using this information, and that they will handle it in a secure manner,
consistent with this Policy.

Sharing information with DIRECTV affiliates and non-DIRECTV companies for
advertising and marketing programs: We may share information with our
affiliates, like AT&T, and with non-DIRECTV companies to deliver or assess
effectiveness of advertising and marketing campaigns as described in the Choices
and controls section below.

Sharing and collecting location information: We collect and share location
information, for example to provide access to local programming, such as local
news and sports, and advertising. Without your location information, we may not
be able to provide access to certain services and features, including live local
channels or other content with geographic restrictions. We may use your location
to deliver certain features, such as the channel guide. This data may also be
used to tailor advertising to you based on your location. You may have the right
to control location tracking within our mobile apps or other services through
options provided on the specific app or service.

Disclosing personally identifiable information collected from television
subscribers in response to a court order: When a non-governmental entity obtains
a court order, we’re authorized to disclose personally identifiable information
collected from TV subscribers as a result of the subscriber’s use of TV service,
but only after we let the subscriber know what’s going on. When a governmental
entity obtains a court order, we’re authorized to disclose personally
identifiable information collected from a TV subscriber as a result of the
subscriber’s use of the TV service, but only if the following conditions are
met:



 * A judge decides that the governmental entity has offered clear and convincing
   evidence that the subject of the information is reasonably suspected of
   engaging in criminal activity and that the information sought would be
   material evidence in the case; and
 * The subject of the information has an opportunity to appear and contest the
   governmental entity’s claim; and
 * We have provided notice to the subscriber as required by applicable state
   law.

Third parties in connection with certain transactions: If we sell all or parts
of our business, make the transfer of assets, or otherwise might be involved in
a change of control transaction, or in the event of bankruptcy, we may transfer
information to one or more third parties as a part of the transaction, including
the due diligence process.

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Choices and controls


You can manage Your Privacy Choices about how we contact you and how we use or
share your information. You also have choices about how certain third parties
and advertisers use your information, including how we use and share your
information for advertising, marketing, and analytics.

Communication preferences

Sometimes we have offers or programs that may interest you, and that we’d like
to tell you about. You can opt-out of marketing and advertising programs and
messaging, but we still may contact you with service and non-marketing messages.



 * Email: You can opt-out of marketing emails by clicking the unsubscribe link
   at the bottom of the email and following the steps through that link.
 * Text messages: Opt-out of our marketing text messages by replying “stop” to
   any message.
 * Consumer telemarketing: Ask to be removed from our consumer telemarketing
   lists by contacting us at 888-690-3587 or by sending us an e-mail to
   privacypolicy@directv.com. You also can ask the DIRECTV representative to
   remove you from our telemarketing lists when you receive a marketing or
   promotional call from us.
 * Business telemarketing: Where required by local laws and/or regulations,
   we’ll remove your business information from our telemarketing lists at your
   request.
 * National Do Not Call Registry: The FTC maintains a National Do Not Call
   Registry at donotcall.gov, and some states in the United States may maintain
   their own Do Not Call Registry. Putting your number on these registries also
   may limit our telemarketing calls.
 * Automated messages: In some cases, we will ask for your permission to send
   you automated calls or messages to your mobile phone. To opt-out of these
   calls or messages from us, go to Your Privacy Choices. As required or allowed
   by law, even if you opt-out, we may continue to contact you with automated
   calls or messages at the telephone number provided to us for certain
   important informational messages about your service. For example, we may need
   to let you know about a problem with your TV or streaming service.
 * Postal mail: You can review our Residential Do Not Mail Policy Statement and
   limit postal mail solicitations. You’ll still receive billing statements,
   legal notices, product updates and other similar correspondence, and you may
   still receive some promotional mailings.



Choices about how we use and share your information for advertising, marketing,
and analytics

You have choices about whether your information is used or shared in our
programs that provide you with marketing and advertising tailored to your
interests. Our collection and use of information operates independently in many
cases from the user controls and settings on your device, through your operating
system, or on third-party websites or apps.

Online Behavioral Advertising: Online Behavioral Advertising, also known as
tailored or personalized advertising, is automated, customized advertising that
you see when using online services, like ads in mobile apps or on websites.
Those ads are served to you based on inferences about your interests. Those
interests are determined from data collected about you, whether by DIRECTV or
other parties.



 * We work with ad companies that may serve ads for us, and for others, across
   your use of online services. We and these companies may use cookies, mobile
   advertising identifiers, and other technologies to collect information about
   your use of our and other websites and apps. This information may be used to,
   among other things, analyze and track online and in-app activities and
   deliver ads and content tailored to your interests as part of our, our
   advertisers’ and third parties’ advertising programs. See Personalized
   Advertising below for more information about our advertising programs.
 * You can opt-out of online behavioral advertising from other companies who
   participate in the Digital Advertising Alliance by going to their Consumer
   Choice Page or selecting this icon when you see it on an online ad.
 * To limit collection of data on websites that may be used for advertising, you
   can manage cookies and other similar technologies on your computer or other
   device. If you change computers, devices, web browsers or you delete cookies,
   you will need to-opt out again. Please note that our collection of web
   browsing information works independently of your web browser’s privacy
   settings with respect to cookies and private browsing.
 * In addition, effective January 1, 2023, we respond to a browser-level
   opt-out, the Global Privacy Control, sent by California consumers. We do not
   otherwise currently respond to Do Not Track and similar opt-out signals. You
   can manage DIRECTV’s use of web browsing information at Your Privacy Choices.



Personalized Advertising (formerly Relevant Advertising) and Personalized Plus
Advertising (formerly Enhanced Relevant Advertising): Personalized Advertising
and Personalized Plus Advertising are programs we operate in collaboration with
our AT&T affiliates. Both use information to deliver ads that we think might
interest you on websites, TV and video programming, apps and other properties or
services.



 * Personalized Advertising: This program is used to tailor the ads you see to
   match your interests. It doesn’t give you more advertising—it just makes the
   ads you see more likely to be relevant to you. If you don’t want to receive
   Personalized Advertising, you may opt-out by going to Your Privacy Choices.
   * Information we use for Personalized Advertising: As part of this program,
     we use information about your use of our Products and Services, like your
     TV and video viewing, your location, or information about the apps you use
     or the websites you visit. We also use information from companies like our
     advertising partners. By using demographic information like ZIP code and
     age range, we may place you into demographic or interest categories like
     “sports enthusiast” or “coffee lover.” We also use this information to
     deliver and assess the effectiveness of advertising and marketing
     campaigns.
   * Information we don’t use for Personalized Advertising: We don’t use
     sensitive information like medical conditions or financial account records
     that you share securely. We also don’t use information about the content of
     webpages you visit or videos you view over a secure internet connection, or
     the content of your texts, emails or calls.
   * Information we share in Personalized Advertising: We may share
     non-sensitive information, such as your device information, information
     from companies like our advertising partners, and demographic information
     like your age range, gender and ZIP code. We may share this information
     with third parties, such as advertisers, programmers and networks, social
     media networks, analytics firms, ad networks, and other similar companies
     that are involved in creating and delivering advertisements. When we share
     that information, we combine it with an identifier like a device or ad ID
     (such as Apple or Android Ad ID).
   * Information we don’t share in Personalized Advertising: We don’t share
     information about your individual web browsing or TV and video viewing. Nor
     will we share your Social Security number, full date of birth, credit card
     information or driver’s license number. When we share information with
     third parties, we won’t share your name or identify you by anything other
     than an identifier, like a device or ad ID.
 * Personalized Plus Advertising: This opt-in program further personalizes the
   ads you see. With your consent, this program lets us use and share additional
   information for advertising and marketing purpose. Please see the
   Personalized Plus Advertising Terms and Conditions for more details. If you’d
   like to participate in Personalized Plus Advertising or change your previous
   choice, you can go to Your Privacy Choices.



Other Choices



 * DIRECTV Puerto Rico: If you’re a DIRECTV customer in Puerto Rico, you can
   exercise and manage your choices by visiting
   https://www.directvpr.com/Midirectv/ingresar or by calling 787- 776-5252.

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Security


We work hard to safeguard your information using a range of technological and
organizational security controls.

We maintain and protect the security of computer storage and network equipment,
and we use security procedures that require employees to authenticate themselves
to access sensitive data. We also limit access to personal information only to
those with jobs requiring such access. We require callers and online users to
authenticate themselves before providing account information.

No security measures are perfect, however. Accordingly, we can’t guarantee the
security of your information. If a breach were to occur, we will notify you as
required by applicable law.

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Data storage, transfer, retention, and accuracy


Information we collect may be processed and stored in the United States or in
other countries where we or our affiliates or service providers process
information. By using the Products and Services, you consent to the transfer of
information to the United States or other countries where we or our affiliates
or service providers process information.

We keep your information as long as we need it for business, tax or legal
purposes. After that, we destroy it by making it unreadable or indecipherable.
Additional detail about how long we retain personal information is available in
the “Retention of your personal information” disclosure in the California
section below.

We keep your information as long as we need it for business, tax or legal
purposes.After that, we destroy it by making it unreadable or indecipherable.

Need to update your information? We’re happy to help you review and correct the
information we have on your account and billing records. For more information,
please see the contact us section of this Policy. section of this Policy.

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State-specific and other privacy information


Changes to this Policy

We may update this Policy at any time. The most recent version of this Policy is
reflected by the effective date at the top of this Policy, and you can read past
policies here. We’ll post a prominent notice of material changes on our websites
and/or give you other reasonable notice before any material changes take effect.
All other changes are effective upon posting.

Information specific to children

We don’t knowingly collect personally identifying information from anyone under
the age of 13 unless we first get permission from the child’s parent or legal
guardian. Unless we have parental consent, we will not contact a child under the
age of 13 for marketing purposes.

You may send us an e-mail at privacypolicy@directv.com, call us at 888-690-3587
or write to us at DIRECTV Privacy Policy, 2260 East Imperial Highway, El
Segundo, CA 90245 with any questions or concerns you may have about our Policy
as it relates to children.

Information collected from devices or services purchased by adult subscribers
that are used by children without our knowledge will be treated as the adult’s
information under this Policy.

Learn how to manage DIRECTV’s Parental Controls.

Website data collection: If we sell or share personally identifiable information
with other parties, or allow other parties to collect for their own use
personally identifiable information about your online activities over time and
across third-party websites when you use our Products and Services, then you may
have to right to opt-out of that tracking as described on Your Privacy Choices.

Do Not Track notice: Effective January 1, 2023, we respond to the Global Privacy
Control signal for California consumers. We do not otherwise currently respond
to Do Not Track and similar opt-out signals.

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Your California privacy rights


Changes to this Policy

We may update this Policy at any time. The most recent version of this Policy is
reflected by the effective date at the top of this Policy, and you can read past
policies here. We’ll post a prominent notice of material changes on our websites
and/or give you other reasonable notice before any material changes take effect.
All other changes are effective upon posting.

Information specific to children

We don’t knowingly collect personally identifying information from anyone under
the age of 13 unless we first get permission from the child’s parent or legal
guardian. Unless we have parental consent, we will not contact a child under the
age of 13 for marketing purposes.

You may send us an e-mail at privacypolicy@directv.com, call us at 888.690.3587
or write to us at DIRECTV Privacy Policy, 2260 East Imperial Highway, El
Segundo, CA 90245 with any questions or concerns you may have about our Policy
as it relates to children.

Information collected from devices or services purchased by adult subscribers
that are used by children without our knowledge will be treated as the adult’s
information under this Policy.

Learn how to manage DIRECTV’s Parental Controls.

Website data collection: If we sell or share personally identifiable information
with other parties, or allow other parties to collect for their own use
personally identifiable information about your online activities over time and
across third-party websites when you use our Products and Services, then you may
have to right to opt-out of that tracking as described on Your Privacy Choices.

Do Not Track notice: Effective January 1, 2023, we respond to the Global Privacy
Control signal for California consumers. We do not otherwise currently respond
to Do Not Track and similar opt-out signals.

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Your Nevada privacy rights


This portion of our Policy applies to residents of the state of Nevada only.
Nevada’s privacy law, SB260, gives Nevada residents choices about how we share
information.

Nevada covered personal information (“Nevada PI”) includes personally
identifiable information about a Nevada resident collected online, such as an
identifier that allows the specific individual to be contacted, and any other
information about a Nevada resident collected online that can be combined with
an identifier to identify the specific individual. We generally handle Nevada PI
in accordance with this Policy.

The Nevada PI we collect and share. For information regarding the categories of
Nevada PI we collect, visit the information we collect section of this Policy.
For information regarding the categories of third parties with whom we may share
Nevada PI, and those that may collect Nevada PI regarding your online activities
over time, visit the how we share your information section of this Policy.

Your rights under Nevada’s privacy law.

You can ask us not to sell your Nevada PI by visiting Your Privacy Choices. Once
we receive and verify your request, we will not sell this information unless you
later allow us to do so.

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Your Virginia privacy rights


This portion of our Policy applies to residents of the state of Virginia only
and applies after January 1, 2023.

Virginia Covered Personal Data. “Virginia Personal Data” means any information
that is linked or reasonably linkable to an identified or identifiable Virginia
residents.

The Virginia Personal Data We Process and the Purpose of Processing. For
information regarding the categories of Virginia Personal Data we process, visit
the information we collect section of this Policy. For information regarding the
purpose for processing Virginia Personal Data, visit the how we use your
information section of this Policy.

Sharing Virginia Personal Data with Third Parties. For the categories of
Virginia Personal Data that we share with third parties and the categories of
third parties with whom we share Virginia Personal Data, visit the how we share
your information section of this Policy.

Your Rights Under the Virginia Consumer Data Protection Act. This portion of our
Policy advises Virginia residents of rights provided in the Virginia Consumer
Data Protection Act and how Virginia residents may exercise those rights. You
may exercise any of the rights in this section at Your Privacy Choices.

 * Right to Confirm and Access. You have the right to confirm whether we are
   processing your Virginia Personal Data and you have the right to access such
   Virginia Personal Data.
 * Right to Correct. You have the right to correct inaccuracies in your Virginia
   Personal Data, taking into account the nature of the Virginia Personal Data
   and the purposes of processing the Virginia Personal Data.
 * Right to Delete. You have the right to delete Virginia Personal Data provided
   by or obtained about you.
 * Right to Obtain a Copy. You have the right to obtain a copy of your Virginia
   Personal Data that you previously provided to us in a portable, and to the
   extent technically feasible, readily usable format that allows you to
   transmit the data to another data controller without hindrance, where the
   processing is carried out by automated means.
 * Right to Opt-Out. You have the right to opt-out of the processing of your
   Virginia Personal Data for the following purposes: 1) targeted advertising,
   2) the sale of your Virginia Personal Data, or 3) conducting profiling in
   furtherance of decisions that produce legal or similarly significant effects
   concerning you. Subject to certain exceptions provided by law, after January
   1, 2023, we will get your opt-in consent prior to collecting “sensitive”
   Virginia Personal Data.

Right to Appeal. If we refuse to take action regarding your exercise of any of
the rights described in this section, you may appeal our refusal to do so by
contacting us as provided below.

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Your additional rights


The Satellite Act imposes limitations on our ability to use your data. Please
know that the Satellite Act affords you rights under the statute. If you believe
that we exceed or violated these limitations in the Satellite Act, we encourage
you to contact us directly at privacypolicy@directv.com, or write to us at
DIRECTV Privacy Policy, 2260 East Imperial Highway, El Segundo, CA 90245.

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How to contact us about this Policy


Contact us at either of these addresses for any questions about this Policy:



 * Send us an email at privacypolicy@directv.com.
 * Write to us at DIRECTV Privacy Policy, 2260 East Imperial Highway, El
   Segundo, CA 90245.



If you are not satisfied with our resolution of any dispute, including with
respect to privacy or data-use concerns, please review a description of our
dispute resolution procedures in our Residential Customer Agreement at
http://www.directv.com/legal/directv-residential-customer-agreement/ or, if you
are a Commercial Customer, in our Commercial Customer Agreement at
www.directv.com/legal/directv-commercial-customer-agreement/.

You also have the option of filing a complaint with the FTC Bureau of Consumer
Protection using an online form , or by calling toll-free 877 FTC HELP [(833)
958 3691] or TTY (844) 720-2336. Other rights and remedies also may be available
to you under federal or other applicable laws.

If you’re a DIRECTV TV subscriber, you also have certain rights under Section
338(i) of the Federal Communications Act.

Customer service contact numbers can be found at directv.com .

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