clpt-support.freshdesk.com
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Submitted URL: https://www.helpdesk.deyncourtprimary.com/
Effective URL: https://clpt-support.freshdesk.com/support/tickets/new
Submission: On August 11 via automatic, source certstream-suspicious — Scanned from GB
Effective URL: https://clpt-support.freshdesk.com/support/tickets/new
Submission: On August 11 via automatic, source certstream-suspicious — Scanned from GB
Form analysis 2 forms found in the DOM
/support/search
<form action="/support/search" id="fw-search-form" data-current-tab="all">
<div class="form-group fw-search my-0">
<div class="input-group">
<input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Enter the search term here...." autocomplete="off" aria-label="Enter the search term here....">
<button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button>
</div>
<div class="visually-hidden">
<span id="srSearchUpdateMessage" aria-live="polite"></span>
</div>
<div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none">
<div class="fw-autocomplete-header">
<button class="fw-search-tab fw-active-search-tab" data-tab="all"> All </button>
<button class="fw-search-tab " data-tab="solutions"> Articles </button>
</div>
<div class="fw-loading my-80 d-none"></div>
<div class="fw-autocomplete-focus">
<div class="fw-recent-search">
<div class="fw-recent-title d-none row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div>
<div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div>
</div>
<p class="ps-32 fw-no-recent-searches mb-16 d-none">No recent searches</p>
<ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul>
</div>
<div class="fw-popular-articles-search">
<p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p>
<ul class="fw-no-bullet fw-popular-topics d-none"></ul>
</div>
<div class="fw-solutions-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-solutions-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul>
</div>
<div class="fw-topics-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-topics-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul>
</div>
<div class="fw-tickets-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-tickets-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul>
</div>
</div>
<div class="fw-autocomplete-noresults d-none text-center py-40">
<img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results">
<p class="mt-24 text-secondary">Sorry! nothing found for <br> <span id="input_term"></span></p>
</div>
</div>
</div>
</form>POST /support/tickets
<form class="form-portal ticket-form w-100" rel="validate" novalidate="novalidate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input
type="hidden" name="authenticity_token" value="Y/c3WuNkhENFMbLMYmGbBZhaSF4kqjUIEm2CDP40bje6bC2zhCSUehiwX5drShALa0zup2XrtTciKn0sY7vjrg==">
<div class="form-group helpdesk_ticket_email">
<label for="helpdesk_ticket_email" class=" form-label"> Email <span class="fw-asterisk">*</span>
</label>
<input type="email" class="form-control " id="helpdesk_ticket_email" placeholder="" name="helpdesk_ticket[email]" value="" required="" data-user-email="" data-user-contractor="false" data-not-allow-others="false">
<div class="invalid-feedback helpdesk_ticket_email"></div>
</div>
<div class="form-group d-none requester-name">
<input type="text" class="form-control " id="" placeholder="Your name" name="helpdesk_ticket[name]">
<div class="invalid-feedback "></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_custom_field_cf_contact_number_1620682" class=" form-label"> Contact Number </label>
<input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_contact_number_1620682" placeholder="" name="helpdesk_ticket[custom_field][cf_contact_number_1620682]"=="" ""="">
<div class="invalid-feedback helpdesk_ticket_custom_field_cf_contact_number_1620682"></div>
</div>
<div class="form-group helpdesk_ticket_group_id">
<label for="helpdesk_ticket_group_id" class=" form-label"> What school are you from? <span class="fw-asterisk">*</span>
</label>
<div class="choices form-select" data-type="select-one" tabindex="0" role="combobox" aria-autocomplete="list" aria-haspopup="true" aria-expanded="false" aria-label="
What school are you from?
*
">
<div class="choices__inner"><select class="form-control new_ticket_dynamic_sections choices choices__input" id="helpdesk_ticket_group_id" name="helpdesk_ticket[group_id]" data-placeholder="" required="" hidden="" tabindex="-1"
data-choice="active">
<option value="">Choose...</option>
</select>
<div class="choices__list choices__list--single">
<div class="choices__item choices__placeholder choices__item--selectable" data-item="" data-id="1" data-value="" data-custom-properties="null" aria-selected="true">Choose...</div>
</div>
</div>
<div class="choices__list choices__list--dropdown" aria-expanded="false"><input type="text" class="choices__input choices__input--cloned" autocomplete="off" autocapitalize="off" spellcheck="false" role="textbox" aria-autocomplete="list"
aria-label="Choose..." placeholder="">
<div class="choices__list" role="listbox">
<div id="choices--helpdesk_ticket_group_id-item-choice-1" class="choices__item choices__item--choice is-selected choices__placeholder choices__item--selectable is-highlighted" role="option" data-choice="" data-id="1" data-value=""
data-select-text="Press to select" data-choice-selectable="" aria-selected="true">Choose...</div>
<div id="choices--helpdesk_ticket_group_id-item-choice-2" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="2" data-value="79000073772" data-select-text="Press to select"
data-choice-selectable=""> Broadmeadow Special School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-3" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="3" data-value="79000073773" data-select-text="Press to select"
data-choice-selectable=""> Central Learning Partnership Trust </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-4" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="4" data-value="79000073778" data-select-text="Press to select"
data-choice-selectable=""> Central Sixth </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-5" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="5" data-value="79000073765" data-select-text="Press to select"
data-choice-selectable=""> Coleridge Primary School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-6" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="6" data-value="79000073777" data-select-text="Press to select"
data-choice-selectable=""> Coppice School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-7" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="7" data-value="79000073762" data-select-text="Press to select"
data-choice-selectable=""> D'Eyncourt Primary School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-8" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="8" data-value="79000073763" data-select-text="Press to select"
data-choice-selectable=""> East Dene Primary School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-9" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="9" data-value="79000073764" data-select-text="Press to select"
data-choice-selectable=""> Eastwood Village Primary School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-10" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="10" data-value="79000073759" data-select-text="Press to select"
data-choice-selectable=""> Heath Park School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-11" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="11" data-value="79000073768" data-select-text="Press to select"
data-choice-selectable=""> Kingfisher School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-12" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="12" data-value="79000073760" data-select-text="Press to select"
data-choice-selectable=""> Moseley Park School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-13" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="13" data-value="79000073771" data-select-text="Press to select"
data-choice-selectable=""> Newbridge Short Stay Secondary School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-14" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="14" data-value="79000075346" data-select-text="Press to select"
data-choice-selectable=""> Pitcheroak School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-15" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="15" data-value="79000073808" data-select-text="Press to select"
data-choice-selectable=""> Riversides RSS </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-16" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="16" data-value="79000073770" data-select-text="Press to select"
data-choice-selectable=""> Riversides School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-17" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="17" data-value="79000073769" data-select-text="Press to select"
data-choice-selectable=""> Vale of Evesham School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-18" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="18" data-value="79000073766" data-select-text="Press to select"
data-choice-selectable=""> W'Ton Vocational Training Centre </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-19" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="19" data-value="79000073767" data-select-text="Press to select"
data-choice-selectable=""> Westcroft Special School </div>
<div id="choices--helpdesk_ticket_group_id-item-choice-20" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="20" data-value="79000073761" data-select-text="Press to select"
data-choice-selectable=""> Woden Primary School </div>
</div>
</div>
</div>
<div class="invalid-feedback helpdesk_ticket_group_id"></div>
</div>
<div class="helpdesk_ticket_group_id_section_wrapper"></div>
<div class="form-group helpdesk_ticket_ticket_type">
<label for="helpdesk_ticket_ticket_type" class=" form-label"> What do you need help with? <span class="fw-asterisk">*</span>
</label>
<div class="choices form-select" data-type="select-one" tabindex="0" role="combobox" aria-autocomplete="list" aria-haspopup="true" aria-expanded="false">
<div class="choices__inner"><select class="form-control new_ticket_dynamic_sections choices choices__input" id="helpdesk_ticket_ticket_type" name="helpdesk_ticket[ticket_type]" data-placeholder="" required="" hidden="" tabindex="-1"
data-choice="active">
<option value="">Choose...</option>
</select>
<div class="choices__list choices__list--single">
<div class="choices__item choices__placeholder choices__item--selectable" data-item="" data-id="1" data-value="" data-custom-properties="null" aria-selected="true">Choose...</div>
</div>
</div>
<div class="choices__list choices__list--dropdown" aria-expanded="false"><input type="text" class="choices__input choices__input--cloned" autocomplete="off" autocapitalize="off" spellcheck="false" role="textbox" aria-autocomplete="list"
aria-label="Choose..." placeholder="">
<div class="choices__list" role="listbox">
<div id="choices--helpdesk_ticket_ticket_type-item-choice-1" class="choices__item choices__item--choice is-selected choices__placeholder choices__item--selectable is-highlighted" role="option" data-choice="" data-id="1" data-value=""
data-select-text="Press to select" data-choice-selectable="" aria-selected="true">Choose...</div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-2" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="2" data-value="Arbor" data-select-text="Press to select"
data-choice-selectable=""> Arbor </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-3" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="3" data-value="Backup & Continuity"
data-select-text="Press to select" data-choice-selectable=""> Backup & Continuity </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-4" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="4" data-value="Booking/Event/Assembly"
data-select-text="Press to select" data-choice-selectable=""> Booking/Event/Assembly </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-5" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="5" data-value="CCTV" data-select-text="Press to select"
data-choice-selectable=""> CCTV </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-6" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="6" data-value="Change Request" data-select-text="Press to select"
data-choice-selectable=""> Change Request </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-7" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="7" data-value="Cloud Drive Mapper" data-select-text="Press to select"
data-choice-selectable=""> Cloud Drive Mapper </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-8" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="8" data-value="Computer Accounts" data-select-text="Press to select"
data-choice-selectable=""> Computer Accounts </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-9" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="9" data-value="Desktop PC" data-select-text="Press to select"
data-choice-selectable=""> Desktop PC </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-10" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="10" data-value="Digital Signage" data-select-text="Press to select"
data-choice-selectable=""> Digital Signage </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-11" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="11" data-value="Door Access Control"
data-select-text="Press to select" data-choice-selectable=""> Door Access Control </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-12" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="12" data-value="Firewall & Filtering"
data-select-text="Press to select" data-choice-selectable=""> Firewall & Filtering </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-13" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="13" data-value="Go4Schools" data-select-text="Press to select"
data-choice-selectable=""> Go4Schools </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-14" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="14" data-value="ID Card Request" data-select-text="Press to select"
data-choice-selectable=""> ID Card Request </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-15" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="15" data-value="Interactive Whiteboard/Teaching Screen"
data-select-text="Press to select" data-choice-selectable=""> Interactive Whiteboard/Teaching Screen </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-16" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="16" data-value="Laptop" data-select-text="Press to select"
data-choice-selectable=""> Laptop </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-17" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="17" data-value="Mac OS" data-select-text="Press to select"
data-choice-selectable=""> Mac OS </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-18" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="18" data-value="Microsoft Forms" data-select-text="Press to select"
data-choice-selectable=""> Microsoft Forms </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-19" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="19" data-value="Microsoft Teams" data-select-text="Press to select"
data-choice-selectable=""> Microsoft Teams </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-20" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="20" data-value="Mobile/Tablet/iPad" data-select-text="Press to select"
data-choice-selectable=""> Mobile/Tablet/iPad </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-21" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="21" data-value="Networking & Connectivity"
data-select-text="Press to select" data-choice-selectable=""> Networking & Connectivity </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-22" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="22" data-value="Office 365 (Other)" data-select-text="Press to select"
data-choice-selectable=""> Office 365 (Other) </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-23" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="23" data-value="OneDrive" data-select-text="Press to select"
data-choice-selectable=""> OneDrive </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-24" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="24" data-value="Outlook/Emails" data-select-text="Press to select"
data-choice-selectable=""> Outlook/Emails </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-25" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="25" data-value="Parent Pay" data-select-text="Press to select"
data-choice-selectable=""> Parent Pay </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-26" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="26" data-value="Password Reset" data-select-text="Press to select"
data-choice-selectable=""> Password Reset </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-27" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="27" data-value="Planet E-Stream" data-select-text="Press to select"
data-choice-selectable=""> Planet E-Stream </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-28" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="28" data-value="Printer/MFD" data-select-text="Press to select"
data-choice-selectable=""> Printer/MFD </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-29" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="29" data-value="Procurement" data-select-text="Press to select"
data-choice-selectable=""> Procurement </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-30" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="30" data-value="Remote Desktop" data-select-text="Press to select"
data-choice-selectable=""> Remote Desktop </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-31" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="31" data-value="Sage" data-select-text="Press to select"
data-choice-selectable=""> Sage </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-32" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="32" data-value="Salamander" data-select-text="Press to select"
data-choice-selectable=""> Salamander </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-33" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="33" data-value="Senso Cloud" data-select-text="Press to select"
data-choice-selectable=""> Senso Cloud </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-34" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="34" data-value="Server & Infrastructure"
data-select-text="Press to select" data-choice-selectable=""> Server & Infrastructure </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-35" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="35" data-value="SharePoint" data-select-text="Press to select"
data-choice-selectable=""> SharePoint </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-36" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="36" data-value="SIMS" data-select-text="Press to select"
data-choice-selectable=""> SIMS </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-37" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="37" data-value="Software Deployment"
data-select-text="Press to select" data-choice-selectable=""> Software Deployment </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-38" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="38" data-value="Sophos" data-select-text="Press to select"
data-choice-selectable=""> Sophos </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-39" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="39" data-value="Visitor/Sign In Systems"
data-select-text="Press to select" data-choice-selectable=""> Visitor/Sign In Systems </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-40" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="40" data-value="VOIP (Telephony)" data-select-text="Press to select"
data-choice-selectable=""> VOIP (Telephony) </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-41" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="41" data-value="Wi-Fi" data-select-text="Press to select"
data-choice-selectable=""> Wi-Fi </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-42" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="42" data-value="Deployment" data-select-text="Press to select"
data-choice-selectable=""> Deployment </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-43" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="43" data-value="Central Assets" data-select-text="Press to select"
data-choice-selectable=""> Central Assets </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-44" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="44" data-value="Central Booking" data-select-text="Press to select"
data-choice-selectable=""> Central Booking </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-45" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="45" data-value="Central Compliance" data-select-text="Press to select"
data-choice-selectable=""> Central Compliance </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-46" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="46" data-value="Central Library" data-select-text="Press to select"
data-choice-selectable=""> Central Library </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-47" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="47" data-value="Central Record" data-select-text="Press to select"
data-choice-selectable=""> Central Record </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-48" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="48" data-value="Central Safeguarding"
data-select-text="Press to select" data-choice-selectable=""> Central Safeguarding </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-49" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="49" data-value="Third-Party Systems"
data-select-text="Press to select" data-choice-selectable=""> Third-Party Systems </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-50" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="50" data-value="MFA (Multi-Factor Authentication)"
data-select-text="Press to select" data-choice-selectable=""> MFA (Multi-Factor Authentication) </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-51" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="51" data-value="Website" data-select-text="Press to select"
data-choice-selectable=""> Website </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-52" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="52" data-value="FreshStatus Alert" data-select-text="Press to select"
data-choice-selectable=""> FreshStatus Alert </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-53" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="53" data-value="Cashless Catering" data-select-text="Press to select"
data-choice-selectable=""> Cashless Catering </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-54" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="54" data-value="Other" data-select-text="Press to select"
data-choice-selectable=""> Other </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-55" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="55" data-value="Timetabler" data-select-text="Press to select"
data-choice-selectable=""> Timetabler </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-56" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="56" data-value="School Cloud" data-select-text="Press to select"
data-choice-selectable=""> School Cloud </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-57" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="57" data-value="Cyber Security" data-select-text="Press to select"
data-choice-selectable=""> Cyber Security </div>
<div id="choices--helpdesk_ticket_ticket_type-item-choice-58" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="58" data-value="Google Classroom" data-select-text="Press to select"
data-choice-selectable=""> Google Classroom </div>
</div>
</div>
</div>
<div class="invalid-feedback helpdesk_ticket_ticket_type"></div>
</div>
<div class="helpdesk_ticket_ticket_type_section_wrapper"></div>
<div class="form-group ">
<label for="helpdesk_ticket_custom_field_cf_device_asset_tag_1620682" class=" form-label"> What is your devices asset tag? </label>
<input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_device_asset_tag_1620682" placeholder="" name="helpdesk_ticket[custom_field][cf_device_asset_tag_1620682]"=="" ""="">
<div class="invalid-feedback helpdesk_ticket_custom_field_cf_device_asset_tag_1620682"></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_custom_field_cf_classroomofficelocation_1620682" class=" form-label"> What is your room/location? <span class="fw-asterisk">*</span>
</label>
<input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_classroomofficelocation_1620682" placeholder="" name="helpdesk_ticket[custom_field][cf_classroomofficelocation_1620682]" required="">
<div class="invalid-feedback helpdesk_ticket_custom_field_cf_classroomofficelocation_1620682"></div>
</div>
<div class="form-group helpdesk_ticket_custom_field_cf_affecting_users_1620682">
<label for="helpdesk_ticket_custom_field_cf_affecting_users_1620682" class=" form-label"> Scale of issue <span class="fw-asterisk">*</span>
</label>
<div class="choices form-select" data-type="select-one" tabindex="0" role="combobox" aria-autocomplete="list" aria-haspopup="true" aria-expanded="false">
<div class="choices__inner"><select class="form-control new_ticket_dynamic_sections choices choices__input" id="helpdesk_ticket_custom_field_cf_affecting_users_1620682" name="helpdesk_ticket[custom_field][cf_affecting_users_1620682]"
data-placeholder="" required="" hidden="" tabindex="-1" data-choice="active">
<option value="">Choose...</option>
</select>
<div class="choices__list choices__list--single">
<div class="choices__item choices__placeholder choices__item--selectable" data-item="" data-id="1" data-value="" data-custom-properties="null" aria-selected="true">Choose...</div>
</div>
</div>
<div class="choices__list choices__list--dropdown" aria-expanded="false"><input type="text" class="choices__input choices__input--cloned" autocomplete="off" autocapitalize="off" spellcheck="false" role="textbox" aria-autocomplete="list"
aria-label="Choose..." placeholder="">
<div class="choices__list" role="listbox">
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-1" class="choices__item choices__item--choice is-selected choices__placeholder choices__item--selectable is-highlighted" role="option" data-choice=""
data-id="1" data-value="" data-select-text="Press to select" data-choice-selectable="" aria-selected="true">Choose...</div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-2" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="2" data-value="Individual Affected"
data-select-text="Press to select" data-choice-selectable=""> Individual Affected </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-3" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="3"
data-value="Class/Group/Department/Office Affected" data-select-text="Press to select" data-choice-selectable=""> Class/Group/Department/Office Affected </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-4" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="4" data-value="Whole School Affected"
data-select-text="Press to select" data-choice-selectable=""> Whole School Affected </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-5" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="5" data-value="Change Request"
data-select-text="Press to select" data-choice-selectable=""> Change Request </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-6" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="6" data-value="Feature Request"
data-select-text="Press to select" data-choice-selectable=""> Feature Request </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-7" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="7" data-value="Training Request"
data-select-text="Press to select" data-choice-selectable=""> Training Request </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-8" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="8" data-value="Alert/Notification"
data-select-text="Press to select" data-choice-selectable=""> Alert/Notification </div>
<div id="choices--helpdesk_ticket_custom_field_cf_affecting_users_1620682-item-choice-9" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="9" data-value="No Affect"
data-select-text="Press to select" data-choice-selectable=""> No Affect </div>
</div>
</div>
</div>
<div class="invalid-feedback helpdesk_ticket_custom_field_cf_affecting_users_1620682"></div>
</div>
<div class="helpdesk_ticket_custom_field_cf_affecting_users_1620682_section_wrapper"></div>
<div class="form-group ">
<label for="helpdesk_ticket_subject" class=" form-label"> Ticket Subject <span class="fw-asterisk">*</span>
</label>
<input type="text" class="form-control " id="helpdesk_ticket_subject" placeholder="" name="helpdesk_ticket[subject]" required="" data-allow-solution-suggester="false">
<div class="invalid-feedback helpdesk_ticket_subject"></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_ticket_body_attributes_description_html" class="form-label"> Description <span class="fw-asterisk">*</span>
</label>
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<div class="fr-element fr-view" dir="auto" contenteditable="true" style="min-height: 110px;" aria-disabled="false" spellcheck="true" aria-label="Description, Use Alt+F10 to access formatting toolbar">
<p><br></p>
</div><span class="fr-placeholder" style="font-size: 14px; line-height: 22.4px; margin-top: 0px; padding-top: 20px; padding-left: 20px; margin-left: 0px; padding-right: 20px; margin-right: 0px; text-align: left;">Type something</span>
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</div><textarea class="form-control rich-editor new-ticket-editor" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="" cols="" required="" placeholder=""
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<ul class="dropdown-menu" aria-labelledby="attach_btn">
<li><a class="dropdown-item" href="#" data-attach-type="file">Attach a file</a></li>
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