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Text Content

NAVIGATION

 * Skip to Content

 * About
   * About the Trust
 * Benefits
   * Overview
   * Life Insurance
   * Long-term Disability
   * Travel Assist
   * Teladoc
   * Beneficiaries
   * Premiums
 * MFAP
   * About
   * 24/7 Confidential Counselling
   * Addiction Recovery
   * E-Learning
   * Extended Phychological Support
 * Resources
   * FAQ
   * Forms and Booklets
 * Contact

Sign In


HOME - PSBT

NEW SIGN IN REQUIREMENT - All first-time users of the new psbt.ca must activate
their web accounts. Learn more. 


THE PSBT OFFERS A COMPREHENSIVE BENEFITS PLAN TAILORED TO YOUR NEEDS

Our customized benefits package is provided at the most competitive premium
rates available.

Learn More



WHATS NEW?


BENEFITS INCREASE VOTE UPDATE

We greatly appreciate your participation in the ballot and surveys, as this is a
great example of democracy at work. The results of the PSBT ballot that took
place earlier in 2024 have been tabulated and reviewed by the Trustees.

Learn more



TRAVELLING SOON?

You’re covered with travel insurance through the PSBT.

Learn more


QUICK LINKS

TRAVEL ASSIST



TELADOC



LIFE LINES BLOG



FORMS



ACCOUNT HUB



PREMIUMS




PROGRAM HIGHLIGHTS


BENEFITS

Access information about your
comprehensive benefits.

Learn More



MFAP

Get help with life’s daily struggles as
well as your more urgent needs.

Learn More



RESOURCES

Download forms and booklets, and get access to online learning programs.

Learn More


FREQUENTLY ASKED QUESTIONS

How do I find my username, password

Your username is the email address we have on file for you, included in the
Benefits Commencement email sent to you in the month of your Benefits start
date. If this is your first time accessing this website, you must first Activate
Your Web Account. Follow the instructions on the Activate web account page at:
psbt.ca/activate-web-account

If you cannot remember your password, use the “Reset your Password” link on the
sign-in page to retrieve them.  

Note that password reset emails will be sent to the email address you submitted
in your application (often, this is a personal email address).

If you require assistance, please email info@psbt.ca or call 1-888-250-2270 or
416-240-8083

Where do I get information about dependents and beneficiaries?
For information on adding, changing, or deleting dependents, coverage for
over-age dependents, and to change your beneficiaries, click here.
When do my benefits start?
In general, we require a two-month accumulation of funds, collected from payroll
deductions, to commence benefits the first of the next month. To learn
more, click here.
How do I get a benefits booklet?
You can find all forms and booklets, including benefits booklets for Ontario and
British Columbia, at this link. Please note that we do not print paper copies of
the booklets.
Who do I call with questions about my submitted Claim?

Claims inquiries # is 1-800-957-9777

You can check the status of your claims, see your claims history, and more
through the GROUPNET online portal. Access the online portal by clicking here to
register, then log into your member account.

If you do not have access to the internet or if you need further assistance, you
may call GROUPNET: Great West Life directly at English: 1-866-289-5675 /
French: 1-866-814-6503.

I need to provide the pharmacy with drug account numbers, where can I find these
numbers?
Our insurance carrier provides an on-line member service called GROUPNET.
Members can access account information by first registering and then logging
into their member account. Once logged in you can print a card. Click here to
access the GROUPNET web portal.
How do I pay for my benefits?

The Power Sector Benefit Trust Program is set up as a bill payment payee at
participating Financial Institutions across Canada.

This service allows PSBT members to pay their monthly premiums via several
banking channels, including Telephone Banking, Online Banking and paperless ABM
payments.

Look up "PSBT" or "Power Sector Benefit Trust" in your online banking or banking
app payee list and enter your Online Banking ID (formerly, "Username") in My
Profile as your Customer/Account Number (e.g., lastname1).



 * ABOUT

 * About the Trust
 * Trustees

 * SUPPORT

 * FAQs
 * Resources

 * BENEFITS

 * About
 * Member & Family Assistance

 * MAILING ADDRESS

 * 802-10 Carlson Court

   Toronto, ON
 M9W 6L2

 * CONTACT

 * 1-888-250-2270
 * info@psbt.ca

© The Power Sector Benefit Trust
 * Privacy
 * Terms of Use