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Pega Events


TRANSFORMING THE CONTACT CENTER WITH CONVERSATIONAL AI



 * February 23, 2022
 * 11:00 - 11:40 AM EST | 5:00 - 5:40 PM CET

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Customer service agents are already tackling the most complex customer issues.
It’s time to improve the agent experience by adopting an AI-powered customer
service strategy. Conversational AI, including Voice and Messaging AI, is a
co-pilot to make every agent your best agent – to save time and exceed customer
expectations.

Learn how Voice AI and Messaging AI helps:

 * Guide agents through their daily work
 * Automate manual tasks like form fills
 * Suggest new cases and knowledge articles

Join this webinar to discover how AI revolutionizes how agents get work done.


 * ISMATH MOHIDEEN
   
   Senior Product Marketing Manager – Customer Service, Pegasystems
   
   Ismath is the Senior Product Marketing Manager for Pega Customer Service and
   leads messaging and go-to-market activities for product launches. She enjoys
   discussing how Pega Customer Service can solve dilemmas that contact center
   leaders and agents encounter on a regular basis. She resides in Dallas, TX
   with her husband and two little girls, and has previously served in marketing
   roles related to AI, public cloud, and blockchain infrastructure.
   
   Show more


 * MATTHEW LAKE
   
   Senior Director, Product – Digital Customer Service, Pegasystems
   
   Matt is the Senior Director of Product for Digital Customer Service where he
   focuses on bringing together Process, AI, Channels, and UX to build great
   experiences. Matt has been a part of the Pega Product group for nearly 10
   years and prior to that worked at Harvard University and Capgemini developing
   enterprise software. Matt lives in Cambridge, MA where he has embraced the
   quarantine tradition of making sourdough breads and pizzas with his wife and
   two kids.
   
   Show more

Prev
Next


 * ISMATH MOHIDEEN
   
   Senior Product Marketing Manager – Customer Service, Pegasystems
   
   Ismath is the Senior Product Marketing Manager for Pega Customer Service and
   leads messaging and go-to-market activities for product launches. She enjoys
   discussing how Pega Customer Service can solve dilemmas that contact center
   leaders and agents encounter on a regular basis. She resides in Dallas, TX
   with her husband and two little girls, and has previously served in marketing
   roles related to AI, public cloud, and blockchain infrastructure.
   
   Show more


 * MATTHEW LAKE
   
   Senior Director, Product – Digital Customer Service, Pegasystems
   
   Matt is the Senior Director of Product for Digital Customer Service where he
   focuses on bringing together Process, AI, Channels, and UX to build great
   experiences. Matt has been a part of the Pega Product group for nearly 10
   years and prior to that worked at Harvard University and Capgemini developing
   enterprise software. Matt lives in Cambridge, MA where he has embraced the
   quarantine tradition of making sourdough breads and pizzas with his wife and
   two kids.
   
   Show more

Prev
Next


SPEAKERS


ISMATH MOHIDEEN

Senior Product Marketing Manager – Customer Service, Pegasystems

Ismath is the Senior Product Marketing Manager for Pega Customer Service and
leads messaging and go-to-market activities for product launches. She enjoys
discussing how Pega Customer Service can solve dilemmas that contact center
leaders and agents encounter on a regular basis. She resides in Dallas, TX with
her husband and two little girls, and has previously served in marketing roles
related to AI, public cloud, and blockchain infrastructure.

Show more


MATTHEW LAKE

Senior Director, Product – Digital Customer Service, Pegasystems

Matt is the Senior Director of Product for Digital Customer Service where he
focuses on bringing together Process, AI, Channels, and UX to build great
experiences. Matt has been a part of the Pega Product group for nearly 10 years
and prior to that worked at Harvard University and Capgemini developing
enterprise software. Matt lives in Cambridge, MA where he has embraced the
quarantine tradition of making sourdough breads and pizzas with his wife and two
kids.

Show more

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ABOUT PEGASYSTEMS

Pega delivers innovative software that crushes business complexity. From
maximizing customer lifetime value to streamlining service to boosting
efficiency, we help the world’s leading brands solve problems fast and transform
for tomorrow. Pega clients make better decisions and get work done with
real-time AI and intelligent automation. And, since 1983, we’ve built our
scalable architecture and low-code platform to stay ahead of rapid change. Our
solutions save people time, so our clients’ employees and customers can get back
to what matters most.


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