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TECHNICAL ASSISTANCE FAQ

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We apologize that you are having difficulty completing our survey. Listed below
are some frequently asked questions that should help.

Q: What does it mean when the study has been completed or is no longer
available?

A: If you have received this message it means the study is no longer active.
Once we have reached the end of the study, we can no longer accept responses.

Q: How do I start the survey?

A: The first question appears in your email message. Simply click on the answer
you’d like to provide. If you don’t see the response scale, right click to
“download image”. This will display the image the answer options.

Q: I can access the survey but I can’t display any of the pages. What is causing
this problem?

A: Some browsers are not compatible with our survey software. We’re sorry you
weren’t able to complete our survey this time. We are continually refining our
technology and trying to make our software compatible with as many browsers as
possible. Please try again the next time you receive an invitation from
Concentrix VOC.

Q: I still am having problems with the product or services this survey is about.
What do I do?

A: Your input as a customer is very important to Concentrix VOC and our clients.
However, Concentrix VOC is representing the client and does not deal directly
with specific client issues, (i.e. billing, customer service, products shipped
or ordered etc.). For any of these issues, you will need to contact the client's
customer care department.

Q: I don’t want to participate in surveys like this one. How can I let you know
I don’t want to receive any more?

A:Your input as a customer is very important to Concentrix VOC and our clients.
However, if you wish to be excluded from future on-line research with Concentrix
VOC, please click on the link below and enter your e-mail address, and press
submit to be removed from our database.
https://dne.sendyouropinions.com/takeout/enstopit.asp

Thanks for sharing your opinions today. Your feedback will be used to improve
future experiences.