www.samsung.com
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2.19.216.56
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Submitted URL: https://help.content.samsung.com/csweb/faq/searchFaq.do&
Effective URL: https://www.samsung.com/uk/support/
Submission: On May 23 via manual from GB — Scanned from GB
Effective URL: https://www.samsung.com/uk/support/
Submission: On May 23 via manual from GB — Scanned from GB
Form analysis
11 forms found in the DOMName: signInForm — GET https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate
<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate">
<input type="hidden" name="response_type" id="response_type" value="">
<input type="hidden" name="client_id" value="84hg4924k6">
<input type="hidden" name="locale" id="locale" value="">
<input type="hidden" name="countryCode" value="GB">
<input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.uk.json">
<input type="hidden" name="state" id="signInState" value="">
<input type="hidden" name="goBackURL" id="signInGoBackURL" value="">
<input type="hidden" name="scope" id="scope" value="">
</form>
Name: signOutForm — GET https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate
<form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate">
<input type="hidden" name="client_id" value="84hg4924k6">
<input type="hidden" name="state" id="signOutState" value="">
<input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.uk.json">
</form>
Name: joinForm — POST https://account.samsung.com/membership/
<form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="SignupAP">
<input type="hidden" name="serviceID" value="84hg4924k6">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="GB">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.uk.json">
<input type="hidden" name="returnURL" id="joinReturnURL">
<input type="hidden" name="goBackURL" id="joinGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
<input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json">
</form>
Name: findAccountForm — POST https://account.samsung.com/membership/
<form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="FindEmail">
<input type="hidden" name="serviceID" value="84hg4924k6">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="GB">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="findGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: accountModifyForm — POST https://account.samsung.com/membership/
<form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="ModifyUserInfo">
<input type="hidden" name="serviceID" value="84hg4924k6">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="">
<input type="hidden" name="countryCode" value="GB">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: textForm —
<form id="textForm" name="textForm">
<input type="hidden" name="productCountText" id="productCountText" value="Number of products">
</form>
javascript:;
<form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off">
<fieldset>
<legend>Search form</legend>
<div class="gnb-search__input-wrap">
<button type="button" class="gnb-search__input-btn--close">
<span class="hidden">Close</span>
<svg class="icon" focusable="false">
<use href="#backward-bold"></use>
</svg>
</button>
<label class="hidden" for="gnb-search-keyword">Search Keyword</label>
<input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:">
<span class="gnb-search__placeholder">Galaxy S24 Ultra</span>
<!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 -->
<button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-support main-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete">
<span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
<button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-support main-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword">
<span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button type="button" class="gnb-search__input-btn--scan-barcode">
<span class="hidden">Scan Barcode</span>
<svg class="icon" focusable="false" aria-hidden="true">
<use href="#barcode-regular"></use>
</svg>
</button>
</div>
</fieldset>
</form>
#
<form action="#" class="su07-search-kv__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="su07-search-kv__form-container">
<div class="text-field-wrap">
<div class="text-field text-field--hide-label">
<label for="su07-search-kv">Search Samsung Support</label>
<input id="su07-search-kv" type="text" autocomplete="off">
<button type="button" class="su07-search-kv__search-delete" an-tr="su07_search kv-support main-image-link" an-ca="search" an-ac="support search bar" an-la="close">
<span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="su07-search-kv__form-submit"><span class="hidden">search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button type="button" class="su07-search-kv__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Close Search popup</span>
</button>
</div>
<div class="su07-search-kv__popular-searches-wrap">
<h3 class="su07-search-kv__searches-title">Popular Searches</h3>
<ul class="su07-search-kv__searches-list" role="list">
<li role="listitem">
<a href="/uk/support/tv-audio-video/what-is-screen-mirroring-and-how-do-i-use-it-with-my-samsung-tv-and-samsung-mobile-device/" class="su07-search-kv__searches-link" title="What is Screen Mirroring and how do I use it with my Samsung TV?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:what is screen mirroring and how do i use it with my samsung tv"><span class="su07-search-kv__searches-text">What is Screen Mirroring and how do I use it with my Samsung TV?</span></a>
</li>
<li role="listitem">
<a href="/uk/support/mobile-devices/how-much-will-it-cost-to-repair-my-phone-screen/" class="su07-search-kv__searches-link" title="How much will it cost to repair my phone screen?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:how much will it cost to repair my phone screen"><span class="su07-search-kv__searches-text">How much will it cost to repair my phone screen?</span></a>
</li>
<li role="listitem">
<a href="/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/" class="su07-search-kv__searches-link" title="What is the Secure Folder and how do I use it?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:what is the secure folder and how do i use it"><span class="su07-search-kv__searches-text">What is the Secure Folder and how do I use it?</span></a>
</li>
</ul>
</div>
<div class="su07-search-kv__suggested-searches-wrap">
<h3 class="su07-search-kv__searches-title">Suggested searches</h3>
<ul class="su07-search-kv__searches-list" role="list">
</ul>
</div>
<div class="su07-search-kv__no-searches-result">
<h3 class="su07-search-kv__searches-title">No results</h3>
</div>
</div>
</fieldset>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-support">Enter your model Number</label>
<input id="search-product-card-support" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search </span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button class="search-product-card__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Back to Menu</span>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">No results</p>
</div>
</div>
</fieldset>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-model">Search Model Code or Name</label>
<input id="search-product-card-model" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search </span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button class="search-product-card__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Back to Menu</span>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">No results</p>
</div>
</div>
</fieldset>
</form>
POST https://e-contactus.samsung.com/uk/m/erms/init
<form class="ermsDataForm" method="post" action="https://e-contactus.samsung.com/uk/m/erms/init" target="_blank">
<input type="hidden" name="siteCode" value="uk">
<input type="hidden" name="siteId" value="31">
<input type="hidden" name="groupCode" value="">
<input type="hidden" name="groupEngName" value="">
<input type="hidden" name="typeCode" value="">
<input type="hidden" name="typeName" value="">
<input type="hidden" name="typeEngName" value="">
<input type="hidden" name="subtypeCode" value="">
<input type="hidden" name="subtypeName" value="">
<input type="hidden" name="subtypeEngName" value="">
<input type="hidden" name="modelCode" value="">
<input type="hidden" name="modelName" value="">
<input type="hidden" name="modelDisplayName" value="">
<input type="hidden" name="topic" value="">
</form>
Text Content
Skip to content Skip to accessibility help previous menu search close menu Sign In/Sign-Up Receive up to 5% of your purchase back in points. Open My Menu Receive up to 5% of your purchase back in points. * Shop Shop NEW & FEATURED * Samsung.com Exclusives * Samsung Shop App * New Galaxy Z Series * 2024 TV & Sound Device Pre-order New * Game Portal * Foldable Phones * Gaming Products * SmartThings OFFERS * All Offers * #YouMake Hot * Mobile Offers * Television Offers * Laptop & Computing Offers New * Home Appliances Offers * Galaxy Gifts * Business Offers * Student & Youth Offers * Key Worker & Teacher Offers * Samsung Live WHY BUY FROM SAMSUNG * Overview * Pay with Samsung Finance * Price Promise * Phone Contracts * Pay with Klarna * Pay with PayPal * Mobile Trade In * TV & Appliance Trade-Up * Samsung Flex * Upgrade Members * Samsung Care+ * Samsung Rewards * Samsung KX LDN * AI AI * AI for All * Galaxy AI * Samsung AI TV * Bespoke AI * All AI Products * Mobile Mobile * Discover Mobiles * Galaxy AI * Smartphones * Tablets * Galaxy Book & Laptops * Watches * Galaxy Buds * Accessories * One UI * Apps & Services * Galaxy gifts * Certified Re-Newed * Why Galaxy * Find The Best Samsung Phone New & Featured * New Galaxy S24 Ultra * New Galaxy S24 | S24+ * Galaxy Z Flip5 * Galaxy Z Fold5 * Galaxy Tab S9 Series * Galaxy Watch6 * Galaxy A55 * Galaxy Buds2 Pro * New Galaxy Book4 Ultra * TV & AV TV & AV RECOMMENDED * 2024 TV & Sound Device Pre-order New * Help choose my TV Hot * Help choose my Sound Device * Why Samsung TV New * Why 8K TV * Why Neo QLED New * Why Samsung OLED Hot * Why The Frame * Best Samsung Gaming TV * Best Samsung TV for Sports New * Why Samsung Smart TV * TV buying guide * Micro LED * TV and Soundbar Trade Up New * TV and Soundbar Bundles TVS * Discover TVs * Neo QLED New * QLED * OLED New * The Frame * The Serif * The Terrace * The Sero * Crystal UHD * Full HD/HD TVs * TV Accessories * Discover Lifestyle TVs * TV Range Navigator * All TVs TV BY SIZE * 98 inch TVs * 85 inch TVs * 75 inch TVs * 65 inch TVs * 55 inch TVs * 50 inch TVs * 43 inch TVs or smaller * What size TV should I get? * Why upgrade your screen size? * Why a 98” TV? * All TVs TV BY RESOLUTION * 8K TVs * 4K TVs * Full HD/HD TVs * What is 4K TV? * What is 8K TV? PROJECTORS * Discover Projectors * The Premiere * The Freestyle * Projector Accessories * All Projectors SOUND DEVICES * Discover Sound Devices * Soundbar Buying Guide * Q-series Soundbars * Ultra Slim Soundbars * S-series Soundbars * B-series Soundbars * All in One Soundbars * Soundbars with Subwoofers * Music Frame New * Sound Towers * Audio Accessories * Soundbar Range Navigator * All Sound Devices * Home Appliances Home Appliances RECOMMENDED * Discover Bespoke AI New * AI Energy Saving New * Spring Cashback New * Customise Your Bespoke Package * Discover Home Appliances * Pet Care Appliances * Build Your Home Appliances Bundle * Energy Efficient Appliances * Home Appliance Trade Up * Home Appliance Buying Guide * Samsung Food REFRIGERATORS * All Refrigerators * BESPOKE Refrigerators * Energy Efficient Fridge Freezers * Smart Fridge Freezers * French Style Fridge Freezer * American Style Fridge Freezer * Classic Fridge Freezers * One Door Fridge or Freezer * Integrated Refrigerators * Fridge Freezer Accessories * Refrigeration Buying Guide * Discover Refrigerators LAUNDRY * All Laundry * BESPOKE AIᵀᴹ Laundry * Energy Efficient Washing Machines * Energy Efficient Tumble Dryers * Washing Machines * Washer Dryers * Tumble Dryers * Laundry Accessories * Laundry Series Navigator * Laundry Appliance Buying Guide * Discover Laundry VACUUM CLEANERS * All Vacuum Cleaners * BESPOKE Jet™ AI Vacuum * BESPOKE Jet™ Stick Vacuums * Jet™ Cordless Stick Vacuums * Jet Bot™ Robot Vacuums * Battery Packs & Accessories * Vacuum Series Navigator * Vacuum Cleaner Buying Guide * Discover Vacuum Cleaners * 100 Day Promise COOKING APPLIANCES * All Cooking Appliances * BESPOKE Cooking Appliances * Energy Efficient Cooking Appliances * Ovens * Hobs * Hoods * Microwaves * Discover Cooking Appliances DISHWASHERS * All Dishwashers * Built- in Dishwashers * Freestanding Dishwashers * Discover Dishwashers HEATING & COOLING * All Air Conditioners * All Heat Pumps HEATING & COOLING * All Air Conditioners * All Heat Pumps * Computing Computing RECOMMENDED * Laptop & Computing Offers New * Best Samsung Gaming Laptop * What is the best Samsung Laptop? * What is the best Samsung Laptops for students? * Galaxy Book Smart Switch * Monitor Trade Up * Monitor Buying Guide * What is Odyssey Gaming? * Smart Monitor Buying Guide * Which Monitor Resolution is best for you? GALAXY BOOK & LAPTOPS * Discover Galaxy Book * Galaxy Book4 Ultra New * Galaxy Book4 Pro 360 New * Galaxy Book4 Pro New * Galaxy Book4 360 * Galaxy Book4 * Windows 11 * Samsung Chromebook * Accessories * All Laptops * Compare * Help Me Choose * Galaxy Books Download Center GALAXY BOOK BY SIZE * 15.6" - 16.0" * 13.0'' - 14.9'' * 11.0'' - 12.9'' * All Galaxy Book By Size COMPUTER MONITORS * Discover Computer Monitors * Gaming Monitor * Smart Monitor * High Resolution Monitor * ViewFinity Monitor * 4K UHD Monitor * Curved Monitor * Ultrawide Monitor * Business Monitor * All Monitors * Monitor Buying Guide MEMORY & STORAGE * Discover Memory & Storage * NVME SSD * SATA SSD * Portable SSD * Memory Cards * USB Flash Drive * All Memory & Storage * Displays Displays MONITORS * Discover Monitors * Gaming Monitor * Smart Monitor * High Resolution Monitor * ViewFinity Monitor * 4K UHD Monitor * Curved Monitor * Ultrawide Monitor * Business Monitor * All Monitors * Monitor Buying Guide * Monitor Trade Up FOR BUSINESS * Discover Commercial TVs * SMART Signage * LED Signage * Commercial TVs * Monitors * Accessories * SmartThings * Support Support PRODUCT HELP * Support Home * Manual and Software * Search Support * SHOP FAQ * How to Guides REPAIRS & WARRANTY * Warranty Information * Troubleshoot & Book a Repair * Track My Repair * Register your Samsung Product * Spare Parts * Self-Repair CONTACT * Contact Us * Sign Language Support * Ask the Community ADDITIONAL INFO * News & Alerts * For Business Search Basket Number of products : 0 Sign In/Sign-Up * Sign In/Sign-Up Receive up to 5% of your purchase back in points. * Orders * Product Registration * Members Open My Menu * Open My Menu Receive up to 5% of your purchase back in points. * My page * Orders * My Rewards * Wishlist * Product Registration * Members * Log out Navigation Your basket is empty. OK Close Sorry this item is out of stock OK Close Remove Code not valid with this product Are you sure to remove this product? Add to wishlist Delete Close Privacy Policy I have read and agree to the Samsung.com Privacy Policy Tick this box to proceed to Samsung.com. By ticking this box, I accept Samsung Service Updates, including : Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. PROCEED TO SAMSUNG.COM Close Close Privacy Policy Check preferences Help us to make recommendations for you by telling us what you like Yes Later Close Check Preferences WHAT ARE YOU LOOKING FOR? Search form Close Search Keyword Galaxy S24 Ultra Delete Search Scan Barcode NO SUGGESTIONS SUGGESTED SEARCHES POPULAR KEYWORD SEARCH HISTORY Clear All RECOMMENDED SEARCH Galaxy S24 Ultra Galaxy Z Fold5 Neo QLED The Frame BESPOKE Jet BESPOKE Refrigerators Close SUPPORT Previous Product support Contact Info Next Previous Product support Contact Info Next We're here for you WELCOME TO SAMSUNG SUPPORT Search form Search Samsung Support Delete search Close Search popup POPULAR SEARCHES * What is Screen Mirroring and how do I use it with my Samsung TV? * How much will it cost to repair my phone screen? * What is the Secure Folder and how do I use it? SUGGESTED SEARCHES NO RESULTS Related search * Repair * Warranty * Smart Switch * Mobile devices * TV and audio video * Home appliances PRODUCT SUPPORT Get help, find answers, download drivers, manuals and more. Search form Enter your model Number Delete Search Back to Menu Suggested searches No results How to find model code * Mobile * TV & AV & Displays * Home Appliance * PC & Office * Apps & Services SELECT A MODEL * Search form Search Model Code or Name Delete Search Back to Menu Suggested searches No results How to find model code Back View more HOW TO FIND MODEL CODE Need some help locating your model number? Select your product from the menus below and we'll show you where your number is. * Type * Sub Type * Category Previous Next Indicator 1 Close TOPICS IT MAY BE QUICKER TO CHECK FOR A SOLUTION HERE Still can't find the answer you're looking for? Click next to e-mail us Send Email Close ADDITIONAL SUPPORT SAMSUNG ACCOUNT Get connected with Samsung Account. Your gateway to all things Samsung. Sign in Create an account TROUBLESHOOT, BOOK AND TRACK A REPAIR Support for your mobile device, TV, Home appliance and computing products. Learn more WARRANTY & REGISTRATION Register your product and find out what’s covered with your warranty. Learn more PRODUCT HELP & SUPPORT Browse our top tips to make the most of your Samsung product. Learn more SMART SWITCH Transfer your data to Galaxy. Learn more TRACK MY REPAIR Check the status of your repair. Track now DEVICE PROTECTION What to do if your smartphone is lost or stolen. Learn more NEWS & ALERTS For important products and service announcements. Read more GALAXY BATTERY Check out how you can take better care of your battery. View more PRODUCT USER MANUALS Learn how to find your product information, manuals and more. Learn more YOUTUBE SUPPORT CHANNEL Check out our customer support videos. Learn more ECO-DESIGN & ENERGY CONSUMPTION Energy labels and eco design information. Learn more KEEP YOUR SAMSUNG ACCOUNT SECURE Set up two-step verification. Protect your account by requiring your password and another verification method to sign in. 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