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 * Why Balto?Expand
   
   
   * WHAT YOU NEED TO KNOW
     
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     WHY BALTO?
     
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     BALTO VS COMPETITORS
     
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AGENT PERFORMANCE, UNLEASHED

Unite agents with industry-leading AI for behavior change that delivers happier
customers, increased revenue, and perfect conversations on every call.

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Trusted by







REAL BEHAVIOR CHANGE, IN REAL TIME

Balto lets you save calls before they’re over and scale excellence to your
entire contact center at the push of a button.

Learn More
26
0 %

Increase in Sales

25
0 %

Increase in CSAT

65
0 %

Faster Ramp Time

53
0 sec

Lower AHT


CLOSE REVENUE ALL DAY

Empower agents to convert, save, and retain, live on the call.

Balto for Sales


DELIGHT CUSTOMERS

Communicate with customers in ways they love, consistently.

Balto for CX


ENSURE PERFECT QUALITY

Get record-breaking quality scores and real-time visibility for all calls.

Balto for Sales


ACHIEVE BULLETPROOF COMPLIANCE

Adhere to federal, state, and company guidelines, on every single call.

Balto for Sales


ONE PLATFORM, ONE GOAL: EXCELLENT CONVERSATIONS

Explore how Balto’s Real-Time Guidance Platform scales excellent conversations
to your entire organization.

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GUIDE AGENTS ON EVERY CALL

Show agents what to say, measure what’s working, and scale it instantly. See how
the world’s leading companies use Real-Time Guidance to move their organizations
forward.

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COACH STRATEGICALLY

Automatically alert managers for key coaching opportunities and allow them to
coach in the second reps need it the most. Drive immediate agent improvement by
coaching the right calls in real-time.

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QA SEAMLESSLY

Effortlessly score 100% of calls and quickly identify where conversations go
wrong. Put an end to random sampling and hours spent manually scoring calls.

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AUTOMATE NOTETAKING

Automate time-consuming after-call work and generate notes with a single click,
all seamlessly integrated into the Real-Time platform.

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BREAK SALES RECORDS & PROVIDE WORLD-CLASS CUSTOMER SERVICE

See revenue growth, increase conversions, and improve customer satisfaction with
lightning-fast implementation. Scale perfect conversations with Balto’s suite of
real-time products.

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HERE’S HOW TEAMS USE BALTO

 * Agents
 * Managers
 * Quality Assurance

Agents


AGENTS GET GUIDANCE ON THE SIDE OF THEIR SCREEN

 * The Smart Checklist shows agents key talking points
 * Dynamic Prompts show agents phrases and questions when they need them most
 * Notifications discourage bad habits
 * Live Chat lets agents chat with managers to get immediate guidance for
   critical calls


Managers


MANAGERS COACH AND ANALYZE DATA IN REAL-TIME

 * Scale ideal conversations to all agents with Balto’s Playbook Designer
 * Set up alerts for key moments on calls and coach via Live Chat with Real-Time
   Coaching
 * Dig into real-time data with Reporting and QA Scores


Quality Assurance


QUALITY ASSURANCE MONITORS QUALITY AND DRIVES IMPROVEMENT

 * Set up scorecards and weighted criteria with Real-Time QA
 * Identify what’s driving low or high scores with Real-Time Scores
 * Measure long-term quality trends and coaching effectiveness with Reports




SEAMLESS INTEGRATION WITH YOUR CCAAS

Balto integrates with over 50 softphones and directly embeds within major CCaaS
and UCaaS systems for easy agent workflows and lightning-fast time to value.

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GET A GLIMPSE OF BALTO

Watch this short demo to see how Balto can help agents and managers be their
best.

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855-GO-BALTO

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PRODUCT

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COMPETITORS

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USE CASES

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INDUSTRIES

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COMPANY

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LIVE WEBINAR | HOME IMPROVEMENT ROUNDTABLE: HOW TO LEVERAGE TECHNOLOGY IN YOUR
HOME IMPROVEMENT CONTACT CENTER CENTER

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 * Why Balto?Expand child menuExpand
   
   
   * WHAT YOU NEED TO KNOW
     
     --------------------------------------------------------------------------------
     
     WHY BALTO?
     
     OUR CUSTOMERS
     
     BALTO VS COMPETITORS
     
     BALTO VS COMPETITORS
     
     LEARN WHY BALTO IS
     THE BETTER CHOICE
     
     
     
 * ProductExpand child menuExpand
   
   
   * PRODUCTS
     
     --------------------------------------------------------------------------------
     
     PRODUCT OVERVIEW
     
     REAL-TIME GUIDANCE
     
     REAL-TIME COACHING
     
     REAL-TIME QA
     
     NEW | REAL-TIME NOTETAKER
     
     INTEGRATIONS
     
     BALTO EMBEDDED
     IN YOUR CCAAS
     
     
     
     See All Integrations
 * SolutionsExpand child menuExpand
   
   
   * BY USE CASE
     
     --------------------------------------------------------------------------------
     
     SALES
     
     CUSTOMER EXPERIENCE
     
     COMPLIANCE
     
     QUALITY ASSURANCE
     
     SPANISH
     
     
     BY INDUSTRY
     
     --------------------------------------------------------------------------------
     
     INSURANCE
     
     FINANCIAL SERVICES
     
     HEALTHCARE
     
     COLLECTIONS
     
     RETAIL AND D2C
     
     BPO
 * ResourcesExpand child menuExpand
   
   
   * ALL RESOURCES
     
     --------------------------------------------------------------------------------
     
     THE BALTO REAL-TIME INDEX
     
     BLOG
     
     CONVERSATION EXCELLENCE LAB
     
     PARTNERS
     
     RESOURCE HUB
     
     FIND WHAT YOU NEED IN THE RESOURCE HUB
     
     ARTICLES
     
     CASE STUDIES
     
     E-BOOKS
     
     NEWS
     
     RESEARCH
     
     WEBINARS
     
     See All
     
 * Balto Login